electronic service delivery vsr link demonstration
DESCRIPTION
TRANSCRIPT
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Electronic Service Delivery
VSR Link Demonstration
Rod ChapmanManager Information ServicesVicRoads
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Agenda
VSR Link Overview VicRoads’ ESD Infrastructure What is the Vehicle Securities Register ? Technical and business implementation
issues Current usage patterns Observations
VSR Link Demonstration
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Security & Directory Services
Merchant Services
Payment Services
Connection Services
Systems Management
ESD Architecture - Logical Overview
FIREWALL
2
3
n
Business Application/ Transaction
1
VicRoads Data
IVR Phone
Bank
Internet
ESD Support Services
ESD Business
Transaction Pipes
Client
Office/ Agents
MAXI
Browser
Direct Links
VicRoads
Home Page
Computer
Internet/VicRoads Home Page
Business Systems
ESD Directory
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VSR Link
Vehicle Securities Register part of a national encumbrance register Victoria is a communications hub approx. 2.4 million national interests on
VSR approx. 420,000 Victorian interests
@ $10k per interest = $4.2 billion of assets
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VSR Link
Business to business application 2 client groups
interest holders• finance companies• banks• credit unions
enquirers• motor car traders• auction houses• insurance companies
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VSR Link
Replaces MotorLink system on-line access to VSR and VRIS jointly developed by Telstra, VACC &
VicRoads inoperable after September 30, 1999 270 users 50,000 transactions/month (50% of
total)
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VSR Link
Technical Issues new AS/400 hardware required developed in parallel with ESD infrastructure development / testing in parallel with Y2k
remediation and testing phased implementation
interactivebatchsystem - system
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VSR Link
Business Issues obtaining our own database of users new pricing structure - modelling of
unknown Telstra charges new billing process - new fees and
charging for VRIS enquiries establishing a communication plan with
users
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VSR Link
Business Issues developing standards for following ESD
applicationsend user agreementuser interface look and feelformat / content of User Guideestablishment of Help Desk
• phone number, work instructions, training, support interfaces
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Transactions by Day
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Transactions by 5 Minutes
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Observations
What worked involving key user groups in user
interface design staged rollout
What could have been better ensuring adequate monitoring tools
were in place
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Observations
Poor performance leads to lost business slow and unreliable performance over 3
months lead to 25% loss of enquiry transactions
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VSR Link
Demonstration