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Page 1: Electronic medical records - Dubai, UAEehealth.hbmeu.ac.ae/eHealthProceedings/PDF/Dr. Mohanad Al Ansari... · Electronic Medical Records An electronic medical record (EMR) is a computerized,

Electronic Medical Records An electronic medical record (EMR) is a computerized, digital record of a patient's medical

care. Ideally, this record would be stored in a centralized system with security safeguards and multiple data backups. Providers would have quick and easy access to this information, so they could coordinate care and minimize the chance of medical errors.

Advantages

1/ making health information easily available when patients visit their doctors

2/improving the accuracy and clarity of medical records reducing the number of errors

3/sharing the health information among health care providers

4/reducing the duplication of tests and lab work

5/ giving drs instant access to labs and diagnostic imaging tests

Many countries are using this new tech in their health system programs we will focus the

light on more details about this new tech

Page 2: Electronic medical records - Dubai, UAEehealth.hbmeu.ac.ae/eHealthProceedings/PDF/Dr. Mohanad Al Ansari... · Electronic Medical Records An electronic medical record (EMR) is a computerized,

Patient Portal

:: Overview :: FAQs ::

OmniMD™

provides multi-functional, user-friendly patient portals for healthcare entities, establishing a

professional online presence. The portal can be integrated with the Electronic Medical Record (EMR)

system to provide a set of pre-defined functionalities for registered patients. These functions not only

empower the patient with information available any time of the day, but also reduce workload of the hospital

or practice staff.

Secure Two-Way Communication

A patient portal offers the physician the ability to provide patient services through a secure online website.

Patient records can be shared electronically from within EMR to streamline communications inside and

outside the practice and also eliminate costs associated with sending documents via fax or mail. Patient

Portal enables the physician and patient to communicate with each other easily and securely online.

Patients can log in through a secure password to view their personal records, lab reports, diagnostics,

statements, and messages.

Convenience: Anytime, Anywhere

Patient portals provide an easy, all time access to the patient to online medical resources. Health

maintenance alerts can be automatically sent and patients can log in to modify demographic information in

their records and can also receive emails on upcoming appointments, procedures or lab tests.

Increase online presence, reduce data entry

By delivering information and services to patients in a variety of ways, a fully functional Patient Portal helps

maintain a seamless communication channel between the patients and the provider while improving overall

efficiency of the delivery of care. Patient Portals also go a long way in increasing the corporate and social

image of the healthcare facility within the local community. Patients can also use the portal to update or

modify their demographics and family history, this eliminates the need for data reentry and saves staff time.

Our team delivers a portal that brings operational efficiency, reduction in costs and improvements in quality

of patient care and documentation. We provide these products and services as part of a solution developed

specifically for your medical practice and specialty.

This solution helps you convert site visitors into registered users, collecting the information necessary for the

success of marketing and community relations programs. We take care of the project on turnkey basis,

handling all hosting and maintenance, ensuring seamless delivery to your site.

Page 3: Electronic medical records - Dubai, UAEehealth.hbmeu.ac.ae/eHealthProceedings/PDF/Dr. Mohanad Al Ansari... · Electronic Medical Records An electronic medical record (EMR) is a computerized,

Appointment Scheduler

:: Overview :: Screenshots :: FAQs ::

The appointment scheduler is your personal secretary, which takes charge of your appointment tracking,

fixing and blocking. Doctors can get a total view of their workday and efficiently manage their working

schedule.

Appointment Scheduler Features

Multi-location, multi-physician scheduling

Centralized synchronizing of appointments across locations

Categorized appointment types with default time duration

Easy appointment search by date, doctor or status

Auto updates of schedules and status

24X7 Universal Appointment Scheduling

You can schedule your appointment right from where you are via your PDA or Internet. The appointment can

also be modified in real time from your PDA.

Managing Across Offices

The system allows central synchronization of all appointments across all office locations ensuring quick

connectivity and coordination.

Easy Appointment Search

One can easily retrieve details of any appointment within the system by searching on the patient’s name,

appointments across office locations, doctors and status.

Detailed Appointment Categorization

A typical appointment would include details on the patient name, contact detail, your notes, office location,

appointment type (site visit, in patient round) and status (seen, scheduled, missed). The system also

automatically adjusts default appointment duration, for instance 30 minutes for consultation and 3 hrs for

minor operation.

Appointment Reminders and Updates

Prior alerts at specified durations make sure that you are prepared in advance and do not miss on vital

appointments. Icons automatically get updated before and after an appointment giving accurate appointment

status.

Minimized Data Entry

Complete patient data as entered into the scheduler is transmitted to the charge capture and prescription

writer eliminating unnecessary data re-entry. The system also ensures minimal data entry when adding a

Page 4: Electronic medical records - Dubai, UAEehealth.hbmeu.ac.ae/eHealthProceedings/PDF/Dr. Mohanad Al Ansari... · Electronic Medical Records An electronic medical record (EMR) is a computerized,

new patient appointment.

Informative Reporting

For optimal management of time and resources, detailed reports can be generated such as daily schedules,

load reports, missed appointments, free time, cancelled appointments, etc.

Page 5: Electronic medical records - Dubai, UAEehealth.hbmeu.ac.ae/eHealthProceedings/PDF/Dr. Mohanad Al Ansari... · Electronic Medical Records An electronic medical record (EMR) is a computerized,

:: Overview :: Screenshots :: FAQs ::

Eligibility Verification

:: Overview :: FAQs ::

The vital process of checking patient’s insurance eligibility often results in billing errors, insurance coverage

concerns and delays. OmniMD™

provides an instant online check for insurance eligibility across key

government and commercial insurance companies.

Insurance Eligibility Verification Features

Online insurance eligibility verification

Online referral authorization

Captures demographic data

Instant Verification

Doctors no longer face concerns of lost billing due to delays or errors in insurance checks. Insurance

eligibility can be verified within seconds through a single point access to all insurance payers.

Error Free Transactions

The system eliminates the need for paper transactions, coordination in getting checks done or multiple

telephone calls. One is ensured that there would be accuracy in the insurance checks and avoidance of

denied claims at a later stage.

Data Entry Elimination

The patient’s demographic information as retrieved from the insurance check is automatically transmitted to

the EMR eliminating the need for data re-entry.

Check Referral Authorization and Pre-Certification

This enables a check on the status of referrals with multiple payers and to receive referrals from other

providers. It also provides the facility of real-time submission of new referrals to multiple payers eliminating

time consuming paper processes.

Patient Reminder

:: Overview :: FAQs ::

Scheduled appointments are frequently cancelled as patients forget the appointment on the scheduled date.

The Patient Reminder works for the benefit of the doctor as well as the patient as an interactive voice

technology system, which automatically calls and gives the patient appointment specific information.

Patient Reminder Features

Page 6: Electronic medical records - Dubai, UAEehealth.hbmeu.ac.ae/eHealthProceedings/PDF/Dr. Mohanad Al Ansari... · Electronic Medical Records An electronic medical record (EMR) is a computerized,

Multiple languages, custom voice facility

Multiple patient response options

Auto update of scheduler based on patients’ response

Generates and prints call session reports

Reduced Appointment "No Shows"

With automatic delivery of your appointment reminders the probability of the patient missing the appointment

is reduced drastically. Customized helpful messages guide the patient with complete appointment

information and multiple response options enable his response capture.

Systematic Appointment Coordination

The Patient Reminder integrates with your data systems to deliver your personalized automated messages

via phone, fax or e-mail to the patient as per the appointments scheduled in the scheduler. In case of phone

messages the system automatically updates the OmniMD™

Appointment Scheduler as per the patient’s

response input.

Making a Personal Connect with Patients

The patients hear personalized voices of the doctor or nurse, which makes an instant connect with them.

With an ability to support nine languages and over 20,000 patient names the system ensures a high patient

acceptance. You add value to your services and the patient’s interaction with your clinic.

Reduced Labor Expenses

With no time wasted on making appointment reminder calls or sending messages, your staff focuses on core

activities. The system further automatically prints the complete call session report to give a handy update of

all the calls made.

Specialty EMR

:: Overview :: Screenshots :: FAQs ::

The OmniMD™

Electronic Medical Record (EMR) Software automates and simplifies the patient record

documentation, storage and retrieval process. The EMR acts as the backbone for delivering immaculate

patient care, establishing efficient processes and maximizing profitability.

Universal Accessibility

The OmniMD™

’s Internet-based Electronic Medical Record System (EMRS) runs on the user’s web browser.

This enables universal accessibility from a desktop, tablet PC or handheld computer. Compared

to conventional Windows applications, OmniMD™

EMR offers the user easy accessibility across locations.

Providers can view or edit patient data from a desktop, PDA handheld device or tablet PC at their

convenience.

Informed Decision Making

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By ensuring swift patient record documentation at the point-of-care, the EMR eliminates the burden of

illegible writing, paper processes, and unorganized records. A one-click search allows instant retrieval of

patient notes, medications and vital documents, ensuring that the physician makes the best-informed clinical

decisions.

Specialty Specific Customization

The Patient data is captured in forms cu stomized to each specialty e.g. cardiology,

ENT, neurology. The point-and-click data capture in these forms reduces the transaction time by over 60%.

Ensured Compliance

Working in a high volume, high-pressure environment it is often possible to overlook minute details in patient

documentation. By ensuring secure, detailed documentation as well as accurate chart coding and diagnosis,

the OmniMD™

EMR ensures compliance with HIPAA and HCFA norms. This also ensures reduction in

malpractice insurance premiums.

Interpretive Reporting

The reporting system is an essential tool for business analysis and planning. The system allows users to

formulate exhaustive reports by demographics, insurance, ICD/CPT Codes, data accessed, etc.

Integrated Workflow

The system ensures superior coordination among providers, nurses and other staff. Multiple user rights

dictate the features available to each user and ensure seamless workflow, with minimal coordination

hassles.

Scope for Research Initiatives

With exhaustive electronic documentation, clinics can invest in clinical research. Access to complete patient

records, clinical data and reports helps clinics to pursue intensive research with ease.

Specialties covered

( Click for details on speciality)

• Allergy and Immunology

• Anesthesiology

• Cardiology

• Dermatology

• Emergency Medicine

• Endocrinology

• ENT

• Internal Medicine

• Nephrology

• Neurosurgery

• Neurology

• Oncology

• Ophthalmology

• Orthopedics

• Podiatry

• Psychiatry

• Pulmonology

• Rheumatology

• Surgery

• Sports Medicine

• Urology

Page 8: Electronic medical records - Dubai, UAEehealth.hbmeu.ac.ae/eHealthProceedings/PDF/Dr. Mohanad Al Ansari... · Electronic Medical Records An electronic medical record (EMR) is a computerized,

• Family Practice

• Gastroenterology

• Geriatric Medicine

• HBOT/Wound Care

• Hematology

• OB/GYN

• Occupational Health

• Pain Management

• Pediatrics

• Vascular Surgery

Medical Transcription

:

The OmniMD™

web-and PDA-compliant medical transcription system manages the transcription cycle from

the beginning to end by integrating voice recording, digital scripting, delivery of voice files to the medical

transcriptionist and final transcript receipt. The system is capable of managing the complete process

efficiently, reducing mismanagement, errors and labor costs.

Medical Transcription Features

Internet- enabled medical transcription system

Dictation capturing on PDA/ Toll free phone/Dictaphone

Dictate, prioritize and track job from PDA

Synchronization facility to update data from PDA to central server

Automatic attachment to patient electronic medical records

Facility to Edit, Search, View, and Sign off medical transcriptions

Receive and attach results to patients’ EMR

Dictations Made Easy

The OmniMD™

system gives you multiple dictation options according to your preferences:

PDA Recording: Doctors can dictate and save voice files on A PDA. The PDA is synchronized with

the PC and finally transmits the data to the medical transcriptionists.

Toll Free Dial Up Line: Doctors can give dictation using a toll free telephone number. Once the

voice is recorded the voice files are automatically sent to the medical transcriptionists for

conversion.

Digital Recording: Dictation can be given through a digital recorder. The voice files are uploaded to

OmniMD™

server using proprietary desktop software. Voice files are then sent to the medical

transcriptionists for processing.

Seamless Processing

The system ensures time optimization by coordinating between the healthcare providers and the medical

transcriptionists. Once the dictation reaches the medical transcriptionist, it is transcribed and returned to the

doctor via e-mail or fax and uploaded to the system. The doctor can request corrections or edit the

document him or herself , if needed. Finally, the transcribed reports are automatically attached to the

patients' electronic medical record in OmniMD™

.

Auto-fax Services

OmniMD™

offers an auto-Fax Service, which automatically faxes transcribed reports to attending or referral

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physicians from the database. It relieves the office staff of the time-consuming process of sending faxes

manually.

Real Time Status Updates

Transcriptions can be tracked according to their status - pending, under correction, under review or signed.

This enables the practice to keep track of and optimize the time spent on the transcription process.

Define Your Templates

Doctors have the flexibility to define the templates that will be used for the transcribed reports.

Simplified Accessibility

An easy-to-use search interface provides the benefit of searching and viewing transcribed reports online or

via Medical Billing System

::

. It is fully integrated with the EMR, appointment system and charge capture. Taking advantage of the

information flow, it allows quick and easy billing while ensuring a high degree of accuracy and traceability.

The system interfaces with leading electronic clearinghouses for electronic claim submission and tracking.

With a comprehensive set of reports, it presents all practice management information in an effective manner

for analysis and tracking.

Solution

Fully integrated with the EMR, appointment system and charge capture

Accessible to in-house or external billing teams with security and audit trail

Ensures absolute accuracy of billing information

Reduces manual data entry, errors, duplications and delays

Claims can be sent out within two hours of charge capture instead of days

Improves cash flow and eases financial accounting for multiple offices

Comprehensive reports allow effective analysis of the operations

Key Features

Convert superbills to claims, with proper charge application, taxes and discounts

Maintain charges by payers, providers and CPT’s, and allow practice-level settings

Electronic submission of insurance claims, with add-on ability to print on paper

Electronic tracking of claim status, payments and workflow of billing team

Comprehensive accounting/billing reports, with support for custom reports

Payment posting - from insurance, guarantors, adjustments, waivers

Statement management, and integration with statement-mailing third-party service

the PDA enabling universal instant accessibility.

Page 10: Electronic medical records - Dubai, UAEehealth.hbmeu.ac.ae/eHealthProceedings/PDF/Dr. Mohanad Al Ansari... · Electronic Medical Records An electronic medical record (EMR) is a computerized,

:: Overvie Lab Order Integration

.

Lab Order Integration Features

Lab order entry on pocket PC

Integration with major labs

Receive and attach results to patients’ EMR

Efficient Lab Interaction

Providers can order patient tests directly from the pocket PC to the lab, for fast processing and immediate action. Test

results are directly transmitted from the lab to be attached to the patient record in the EMR. This reduces the

coordination time and effort between the provider and the lab.

Reduced Administrative Tasks

The provider does not need to make repeated telephone calls or have meetings with lab personnel. There is no

burden of data entry into the patient’s EMR as the results are automatically uploaded into the system.

Flexible Lab Results Integration

Allowing user flexibility, the results can be transmitted via fax, or scanned, for integration with the EMR. The lab

results interface is compliant with leading lab systems such as Quest and Lab Corp.

w :: Screenshots :: FAQs ::

:: Overview :: Screenshots :: FAQs ::

Charge Capture

Lost or missed charges, denied claims, regulatory compliance and increasing time-to-billing rates are

common billing system problems, which cause system inefficiencies and monetary losses. The OmniMD™

Charge Capture system is an all-in-one solution, which does everything right from ensuring accurate

charges and recording to final delivery.

Charge Capture Features

Store simplified list of CPT and ICD codes

E&M codes list as per your clinic and specialty

Assists in CPT/ICD linkage and modifier

Alerts for inappropriate code selection

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Customized Superbill templates as per specialty

At the Point-of-Care

One of the most common causes for inaccurate or lost billing is that doctors find it difficult to record all

patient encounters at the end of the day. With OmniMD™

Charge Capture you have the ability to create

super bills right from where you are through your Tablet PC, Pocket PC or Desktop PC. This ensures

greater accuracy, avoidance of missed charges and quicker initiation of the billing process.

Charge Capturing Simplified

Commonly used CPT codes of each specialty are inbuilt into the system with easy retrieval facility. You can

store your own list of top used codes and the chief complaints list for easy access. The superbill templates

are also customized as per specialty.

Lower Charge Denials

While documenting the charge the software checks the eligibility of the CPT and ICD codes to ensure that

wrong charges are not sent to the insurance company. The system comes with an E&M wizard for capturing

accurate level of coding.

Improved Cash Flow

Many medical clinics suffer from large time-to-bill periods due to a need for billing re-entry, coordination etc.

The system minimizes duplicated data entry and allows for a seamless integration with your billing software.

With an overall decrease in time between patients encounter and final collection, a better working capital

situation adds to the long-term financial health.

Seamless Integration

The charge capture system is integrated with the appointment scheduler and most leading billing software.

The super bills can be created only for scheduled appointments and patients that are met. The system is

also capable of seamless integration with the billing software.

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Referral Management

One of the processes, which often involves time but is seldom automated, is the coordination between

current and referring physicians. OmniMD™

referral management successfully streamlines the process of

communication between multiple physicians.

Establish Efficient Communication

The Referrals module enables a physician to share patient history, reports or documents with other

physicians. This can be done via the handheld or desktop PC, allowing easy communication without the

inconvenience of physical visits or telephone calls.

Flexibility in Communication

Patient data can be exchanged with a physician within the same clinic as well as with an external member.

The system designates limited rights to an external doctor to log in and view patient data. OmniMD™

provides the facility to fax the patient details right from the desktop to referring physicians who do not have

Internet or desktop access.

Referral List Management

The referral physician list is easily accessible online and captures the specialty, reason for referral and

insurance plan in a systematic, easy to view manner.

Reduced Physical Effort

Typically patients coordinate back and forth physically to move their reports between current and referred

physician. This process is eliminated with the easy sharing of patient data online via the Referral

Management System.

Define Your Templates

Doctors have the flexibility to define the templates that will be used for the transcribed reports.

Tracking Reports

The Referral Management Module provides access to informative inbound and outbound reports by

provider, diagnosis, and reasons to track the referrals.

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Medical Calculators

The OmniMD™

suite comes with a handy medical tool for doctors - a diverse range of Medical Calculators

allowing you to make rapid, accurate calculations within seconds. With the focus on “evidence based

medicine”, accurate calculations have become essential for today’s doctor. Medical Calculators cover the

breadth and depth of possible calculations a doctor might need.

At Your Finger Tips

The system gives you access to medical calculators not only while you are in office but also on your PDA

while at patient visit. It allows an easy download of frequently used calculators for everyday use on your

PDA.

Complex Calculations Made Simple

The built in calculators merely need you to input single variables in specific fields and return rapid, concise

calculations making your decision making easier. The tool offers complete ease-of-use and simplicity.

Widespread Range

The range caters to the most important medical calculations a doctor might need to make. We plan to

expand and add value to this offering by adding on more calculators catering to the doctors need.

A Quick Glance at some of the calculators available:

A-a Oxygen Gradient Anion Gap

Arterial Pressure Bayesian Analysis

Basal Energy Expenditure Cardiac Parameter

Integrated Dosing Calculator Serum Osmolality

Body Surface Area Pregnancy Calculator

Measurement Conversion Pressure Conversion

Body Mass Index Fractional Excretion of Sodium

Estimated Creatinine Clearance Coronary Heart Disease Risk Calculator