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Page 1: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

ELCFebruary 11, 2020

Page 2: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Page 3: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation3

Low representation

Corporate D&I yields limited progress

Conflation with other people of color

Systemic racism unaddressed

Page 4: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

WomenMen

Executive/Senior Level Officials & Managers (EEOC)

First/Mid-Level Officials & Managers (EEOC)

Professionals (EEOC)

Fortune 500 CEOs (Fortune)

College degree holders (NCES)

US population (Census)

Page 5: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Page 6: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Page 7: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Richard D. Parsons, Former CEO, Time Warner Inc.

Page 8: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Surveyed 3,736 college-educated professionals

Held focus groups (in-person and online) with more than 150 people

Conducted interviews with more than 40 people

Conducted an in-depth literature review

Page 9: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Page 10: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Black White Black White WhiteBlack

Page 11: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Black White Black White WhiteBlack

Page 12: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Black White Black White WhiteBlack

Page 13: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Black White Black White WhiteBlack

Page 14: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

Dr. Katherine Giscombe

Founder, Giscombe & Associates

Page 15: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Page 16: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Black White Latinx Asian Black White Latinx Asian Black White Latinx Asian

Page 17: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

MICROINSULTS

MICROASSAULTS

MICROINVALIDATIONS

Framework by Derald Wing Sue, Ph.D.

Page 18: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

My manager has met one-on-one with others

on my team, but not with me

Others have regularly taken credit for my ideas

in meetings

I have to explain what it's like to live as a person of

my race/ethnicity

Colleagues have touched my hair without my

permission

Colleagues have asserted that they are color

blind (e.g. "I don't see race")

Colleagues have told me

they have friends of my race/ethnicity

I have been mistaken for someone else of the same racial background

I have been excluded from meetings relevant to my

job

I have been excluded or passed over for growth

opportunities

I have been told I'm "not like others" of my

race/ethnicity

I have repeatedly been told that I'm "articulate"

Colleagues have

asserted they’re not

racist

Colleagues have used racially insensitive language around me

MICROINSULTS

MICROINVALIDATIONS

MICROASSAULTS

Others have mischaracterized me as

“angry”

Page 19: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

WhiteBlack WhiteBlack

Page 20: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

“It takes a great deal of energy to be authentic at work”

of Millennialsof older professionals

“I am expected to be a representative for my entire race/ethnicity”

of Millennialsof older professionals

“I am planning to leave my job to start my own venture”

of Millennialsof older professionals

Page 21: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

First to attend college

Gender

Generation

HBCU attendance

Heritage

Job level

Region

Sexual orientation

Page 22: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Page 23: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Black White Latinx Asian

*This question was only asked of full-time employees

Page 24: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Black White Latinx Asian

*This question was only asked of full-time employees

Page 25: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Black White Black White WhiteBlack

*This question was only asked of full-time employees

Page 26: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Black White Black White WhiteBlack

*This question was only asked of full-time employees

Page 27: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Black White Black White WhiteBlack

*This question was only asked of respondents who are not currently business owners

Page 28: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

*These questions were only asked of those who have worked at both large and small companies. Small companies have fewer than 100 employees and large companies have 100 or more employees.

Page 29: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

• Provide funding to attend external conferences for people of color

• In-person bias awareness training

• Moderated forums for conversations about race

• Hire diverse suppliers

• Senior leaders who are people of color

• Clear expectations for inclusive behavior

• A positive reputation around diversity and inclusion

• Clear communication of how promotions work

• The CEO/President is committed to diversity and inclusion

• Accountability for harassment regardless of an employee’s seniority or performance

Page 30: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Page 31: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation31

• Executive interviews

• In-person focus groups

• Online focus groups

• Traditional static surveys

• Robust analysis & output

Identifying the factors that create barriers to success is critical.

Culture audits provide a view into employee experiences that gets to the bottom of

workplace dynamics, uncovers perception gaps, and diagnoses systemic weaknesses.

Page 32: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation32

• Presentation of internal audit findings

• Workshops & experiential forums

• Moderated forums for conversations about race

• External speakers and education on wider Black Talent research

• Resources, guides, and toolkits

Empathy is key to addressing the bias that prevents talent advancement.

Accepting the reality of systemic racism takes time, space, and energy.

Awakening through introspection and then through conversation will gain buy-in for

programs that support Black professionals.

Page 33: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Trudy Bourgeois

Founder and CEO, The Center for Workforce Excellence

Page 34: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation34

• Strategy sessions

• Design thinking & innovation labs

• Accelerated work experiences

• Repository of industry-wide best practices and sector-specific recommendations

Now it’s time to collaboratively create solutions and achieve outcomes.

Gain the competitive advantage of an inclusive workplace.

Page 35: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement

© 2020 Center for Talent Innovation

Page 36: ELC February 11, 2020 - elcinfo...Feb 11, 2020  · Black Talent research •Resources, guides, and toolkits Empathy is key to addressing the bias that prevents talent advancement