eindhoven university of technology faculty of technology management
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Eindhoven University of Technology Faculty of Technology Management Department of Information Systems P.O. Box 513 5600 MB Eindhoven The Netherlands [email protected]. Workflow/Business Process Management Introduction business process management and workflow management. - PowerPoint PPT PresentationTRANSCRIPT
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Workflow/Business Process Management
Introduction business process management and workflow management
Eindhoven University of TechnologyFaculty of Technology ManagementDepartment of Information SystemsP.O. Box 513 5600 MB EindhovenThe [email protected]
Wil van der Aalst
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Overview of this course
Workflow management
Relation with BPR
Techniques for business process modelling
(Re)design of workflows
Analysis of workflows
Resource management
Workflow management systems
StaffwareProtos Concepts
With or without WFMS
Logistical aspects
Guidelines
process mining
Adaptive workflowInterorganizational workflow
Business Process Management
FLOWerSimulation
Patterns
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Relevant WWW sites
• http://www.workflowcourse.com
• http://www.workflowpatterns.com
• http://www.processmining.org
• http://is.tm.tue.nl/
• http://is.tm.tue.nl/staff/wvdaalst• http://www.wfmc.org
• http://www.aiim.org
• http://www.waria.com
• http://www.workflow-research.de
• http://www.sigpam.org
• http://www.pallas-athena.com/
• http://www.staffware.com
• http://is.tm.tue.nl/research/woflan/
• http://www.exspect.com
• http://www.ids-scheer.com
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WARNINGIt is not sufficient to understand the workflow
models. You have to be able to design them yourself !
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WARNINGStart early with the assignment and tools: You really
need the time !!
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Context- role of models and trends -
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Focus on models
Operational process I nf ormation
System
Model
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Some trends in Information Systems
1. From programming to assembling
2. From data orientation to process orientation
3. From design to redesign and organic growth
operating system
generic applications
domain specific applications
tailor-made applications
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Before BPM: WFM- workflow management -
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Workflow managementGoal
To manage the flow of work such that the work is done at the right time by the proper person.
Definitions
A workflow management system (WFMS) is a software package that can be used to support the definition, management and execution of workflow processes.
A workflow system (WFS) is a system based on a WFMS that supports a specific set of business processes through the execution of computerized process definitions
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Relevance of workflow management systems
Trend:
Processes:
• are becoming more important (BPR)
• are subject to frequent changes
• are becoming more complex
• are increasing in number
Workflow Management System
OS OS OS OS
DB
MSappl. appl.
DB
MS
DB
MS
WF
MS
appl.
appl
.
UIMS UIMS
1965-1975 1975-1985 1985-1995 1995-2005
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The basic idea:
• separation of processes, resources and applications
• focus on the logistics of work processes, not on the contents of individual tasks
processes resources
applications
WFMS
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BPM: The next step- business process management -
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Business Process Management (BPM)
• “True Business Process Management is an amalgam of traditional workflow and the 'new' BPM technology. It then follows that as BPM is a natural extension of – and not a separate technology to – Workflow, BPM is in fact the merging of process technology covering 3 process categories: interactions between (i) people-to-people; (ii) systems-to-systems and (iii) systems-to-people – all from a process-centric perspective. This is what true BPM is all about.” Jon Pyke, CTO Staffware.
• “…a blending of process management/workflow with application integration.” David McCoy, Gartner Group
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Alternative view on BPM: The BPM life-cycle
processdesign
implementation/configuration
processenactment
diagnosis
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1993
processdesign
implementation/configuration
processenactment
diagnosis
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1998
processdesign
implementation/configuration
processenactment
diagnosis
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2003
processdesign
implementation/configuration
processenactment
diagnosis
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2008 ???
processdesign
implementation/configuration
processenactment
diagnosis
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BPR, CPI, Office logistics- relationships to other domains -
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Business Process Reengineering (BPR)(Business Process Redesign)
• Hammer and Champy: "Reengineering the corporation" (1993)
• Keywords:
– fundamental
– radical
– dramatic
– process
• The "organize before automate"-principle is replaced by "process thinking".
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Processes and the organization
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Continuous Process Improvement (CPI)• Instead of of seeking a radical breakthrough, optimizing the process
by continuous, incremental improvements.
• Part of the Total Quality Management (TQM) approach("doing it right the first time", "eliminate waste", ...)
high
low
low high
impa
ct
frequency
BPR
CPI
chaos
stagnation
chan
getime
BPR
BPR
CPI
CPI
CPI
BPR and CPI are both process centric and can be supported by a WFMS.
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Differences between information logistics and production logistics
• Making a copy is easy and cheap.
• There are no real limitations with respect to the in-process inventory.
• There are less requirements with respect to the order in which activities are executed.
• Quality is difficult to measure.
• Quality of end-products may vary.
• Transportation of electronic data is timeless.
• Production to stock is seldom possible.
• Loops or rework occurs frequently in administrative processes, but are very seldom or even impossible in production processes.
• The customer (can) influence(s) the handling in an administrative process.
The difference between design and control is fading!
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History and CSCW- the WFM/BPM market -
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CSCW spectrum
data centric process centric
un
stru
ctu
red
stru
ctu
red production workflow
(e.g., Staffware)
ad-hoc workflow(e.g., InConcert)
groupware(e.g., Outlook)
database application(e.g., SAP R/3)
case handling(e.g., FLOWer)
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Refined view (without datbase applications)
explicitlystructured
implicitlystructured
ad-hocstructured
unstructured
data-driven process-driven
ad-hoc workflow
groupware
productionworkflow
case handling
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Trade-offs
ad-hocworkflow
groupwareproductionworkflow
casehandling
low
high
designeffort
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humanoriented
systemoriented
groupware
workflow
transactionprocessing
P2P=
PersonTo
Person
A2P=
ApplicationTo
Person
A2A=
ApplicationTo
Application
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Focus on "classical" workflow management systems, but ...
Four types of "workflow-like" systems:
1. Information systems with hard-coded workflows (process& organization specific).
2. Custom-made information systems with generic workflow support (organization specific).
3. Generic software with embedded workflow functionality (e.g., the workflow components of ERP, CRM, PDM, etc. systems).
4. Generic software focusing on workflow functionality (e.g., Staffware, MQSeries Workflow, FLOWer, COSA, Oracle BPEL, Filenet, etc.).