Emotional Intelligence

Emotion = to move

Multiple intelligences Verbal Mathematical-logical Spatial capacity Kinaesthetic Musical Interpersonal skills Organising groups Negotiating solutions Personal connection Social analysis Intrapsychic capacity (insight skills)

EMOTIONAL INTELLIGENCETHE INNER AND THE OUTER

organisationcommunitycontext

INNER

OUTER

self

What are the basic emotions?

EmotionsSadMadGladScared

Learned fearfulnessresults in fear conditioning

Think of someone you admire whom you see as successful and/or effective in their work and life Name a quality they possess

Emotional Intelligence IQ does not predict success

Emotional Intelligence Daniel Goleman 1998 the capacity for recognising our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships.

Look at the arrows

Emotional Intelligence 1998 Goleman - IQ and EQEmotional intelligence predicts successEmotional competencies can be developedIt takes time to acquire new competencies

EMOTIONAL INTELLIGENCE (Daniel Goleman 1998) self awareness self regulation self motivation awareness of others (empathy) social skills

PERSONAL COMPETENCIESSELF AWARENESSknowing what we are feeling , using this in decision making, being realistic about our abilities and self confident in a grounded way

adapted fromDANIEL GOLEMAN 1998SELF REGULATION managing our emotions to help us get things done, recovering well from upset, being prepared to wait for results

SELF MOTIVATIONusing our values to guide us towards challenge goals, persevering in the face of setbacks, taking the initiative and being flexible to achieve results

SOCIAL COMPETENCIESEMPATHY sensing others feelings, needs and concerns and understanding different perspectives

SOCIAL SKILLS influencing others, building relationships, managing conflict, persuading and leading, enabling co-operation and teamworkadapted fromDANIEL GOLEMAN 1998

EMOTIONAL INTELLIGENCE (Daniel Goleman 1998) self awareness self regulation self motivation awareness of others (empathy) social skills

EMOTIONAL INTELLIGENCEA ChallengeFor emotional intelligence or emotional literacy to be really meaningful, these ideas need to have value in the outer as well as the inner world they should have an impact upon organisational and community, as well as individual, life.

From Andrew Samuels

EI questionnaire

EMOTIONAL COMPETENCIES(Daniel Goleman 1998) which are your strengths? which are important to you? which do you want to develop? what would success in the skill look like? how could you develop the skill?

EMOTIONAL INTELLIGENCEIn organisational and community lifeWhat would an emotionally intelligent Practice (or PCT) be like?

How would it work (internally and externally)?

What difference would being emotionally intelligent make to patients and the local community?

Emotional intelligenceKnowing your emotions Managing your emotions Motivating yourself Recognising emotion in others Handling relationships