e-Gov 2020 VISION STUDY: Strategic Guidance for

European Policy

Ministerie van Binnenlandse Zaken, 16/02/09

Maarten Botterman

Rathenau Institute

eService delivery within the context of a ‘whole-of-government’ approach

Second generation eGovernment

First generation Second generation

Source: UN, 2008, and many others

eGovernance

Public value

Scope of Work

Project approach

• Begin with understanding of the present through the literature review

• Look at the past through the case studies• Scenarios based upon the present and past

draw different possible images of the future• Workshops look at the possible futures and

offer recommendations for the present• Followed up by on-line discussion on Web 2.0

platform over Summer

Contextual dimensions

• Technological progress (rapid rise continues or flattening of the development curve)– Given the global nature of ICT, this is mostly not under the control of European policymakers– It is, however, a major factor in economic prosperity--technological progress will mean more

growth, better environmental sustainability

• Constituent engagement (active or passive participation in eGovernance and design of eServices)– Based upon ‘four-square model’ (access, skills, social norms, and personal utility explaining

ability and motivation to use)– We would love to control this through policy, but much is beyond our ability to influence– You can lead a horse to water, but only sometimes will he drink

Policy dimension

• Organisation of government (focus on centralised approaches and creating harmonisation vs. providing as much local autonomy as possible)•Nation state might recede as regional

interests come to dominate--sometimes across national boundaries

Power to the People

Citizens and firms are empowered

– Strong take-up of ICT tools and services

– ICT helps people to work and live free from geographical and socio-economic boundaries

• citizens are creators of content• seamless connectivity

– Policies rely heavily on feedback loops• peer review, polls, rankings provide input for all actors• mutually beneficial relation between exchange of best practices

and standardisation and interoperability in linked-up government

The Nanny State

Benevolent Bureaucracy

• Generally citizens value the benefits the government has provided and do not worry much about inconvenience or loss of privacy

• Few people care enough to make an effort to change the state of affairs; active political participation is low

Value for Citizens

A vision of public governance in 2020

Maarten Botterman, GNKS Consult

Rathenau Institute

Public Value

• value that is shared by all actors in society, up and beyond individual value

• optimising public value requires governments to maximise the benefits that can be obtained from sharing resources between all stakeholders in society

Empowerment

• access to public information, services and other public resources

• for all actors that play a role in the constitution of society to function in society and take on their social responsibilities.

and is supported and enabled by ICT

Governance in 2020 is about:

Governance• Search for good governance• User as citizen and voter

• Dilemma: how to balance openness and transparency, and the interests of different stakeholders

Effectiveness• Search for quality service• User as consumer• Dilemma: governments

cannot choose their ’customers’

Efficiency• Search for savings• User as tax-payer• Dilemma: how to

provide ’more for less’

Evolving policy goals of government

What does this mean?

characteristics of governance in 2020

Fully joined up, and networked organisations

• New organisation models and value chains to allow citizens, businesses and other organisations in, in governance

• Government will act as champion and coordinator of these networks

• Networks need to be transparent and targeted

Responsiveness to user needs and wants: personalised services

• ICT tools enable the offer of personalised services

• More and more self-directed

• Multiple platforms, also accessible for people with challenges

• New mediation services and tools

More open, participative and democratic government

• support aggregation of expertise, voice, and visualisation of consequences of choice

• support subsidiarity and mobilising local resources

• stimulate innovation and welcome ideas

• use of mass cooperation tools

New forms of managing, evaluating and improving performance

• continuous measurement and analysis to keep tab on developments that potentially require policy action or government intervention

• explicit and open cost/benefit calculations

• active risk management, including a focus on privacy and data security

• quality assurance and continuous learning

In summary

We need to ensure that ICT deployment will reach its full potential in optimising the way societies are governed and operate, by focusing at increases in both personal and public value, and empowering all players in society to contribute to that.

Government cannot do that alone. All players in society need to take their responsibility to get the best results.

What’s next ?

Towards the Swedish Presidency

Rathenau Institute

Objective• To facilitate citizen and business mobility on the single market in

accordance with Community policies and legislation by

• enabling the delivery of cross-border e-services to citizens and businesses

• enabling secure and efficient electronic cooperation between MS

Priority Area I – eGovernment Supporting the single market

DRAFT – FOR FURTHER DISCUSSIONWITH THE MEMBER STATES AND THE COMMISSION

Objective• To create a legitimate eUnion gaining high trust from its citizens

and businesses by providing and enabling

• transparent government and electronic access to public information

• electronic tools for participation in public decision making processes

• electronic user focused services designed for all, making use of available electronic tools to engage citizens and businesses (eGov 2.0)

• new and innovative solutions to meet the needs of citizens and businesses

Priority Area II – Empowering Citizens and Businesses

DRAFT – FOR FURTHER DISCUSSIONWITH THE MEMBER STATES AND THE COMMISSION

Objective• To reduce administrative costs for citizens and businesses, use

tax payers money in the most efficient way, and reduce carbon footprint by

• delivering cross-border eServices for citizens and businesses as efficiently as possible

• making use of ICT for organizational change and quality and skills development

• greening government, making the best direct and indirect use of ICT to reduce the carbon footprint

Priority Area III – Enabling Administrative Efficiency and Effectiveness

DRAFT – FOR FURTHER DISCUSSIONWITH THE MEMBER STATES AND THE COMMISSION

For more information

maarten@gnksconsult.com

http://egov2020.ning.com/

Rathenau Institute