effectiveness of organizations

Effectiveness of Organizations .. The Index of Training Needs of Syrian Organizations

١


٢

All Rights Reserved

KUDRA for Social Development 2016 ©

.orgawww.kudr

• Research title: Effectiveness of Organizations .. The Index of Training Needs

of Syrian Organizations

• Publishing date: Nov. 2016

• Publisher: KUDRA for Social Development

• Teamwork:

o Author: Dr. Maen Altengi

o Development: Emad Nasher Al-Ne’am

o Statistical Analyst: Mais Sari

o Project Coordinator: Ahmed Taj Al-Deen


٣

Executive Summary

About the Needs Assessment:

Training needs are defined as a set of

changes needed in an individual in terms of his

knowledge, skills, experience, behavior, and

directions in order to make him/her fit for a

different job, or to perform the functions and

duties of his current job with high efficiency. Some define

them as a set of indicators that reveal a difference

between the individuals’ current performance and

their desired performance.

This stage is one of the most important elements in designing the training

program because an accurate identification of training needs makes a training activity

meaningful and realistic; besides, it saves a lot of efforts and expense which are related

to the trainee’s knowledge, skills, experience, behavior, and directions to perform the

functions and duties of his current job with high efficiency.

The findings of the needs assessment are useful in the following issues:

1. Improving the organization’s performance: Training needs assessment helps focus

on the main objective of the training, which is to improve the organization’s

performance by revealing the challenges and strengths of the organization.

2. Training Management: The training needs assessment identifies the individuals who

need training, the type of training required, and the results expected from them.

Knowledge

Why?


٤

3. Rationalization of Resources: The absence of identifying training needs, or

inaccurately identifying them, may lead to wasting effort, time, and money.

4. Manpower planning in the organization; training may not be the only solution, but

also the restructuring of manpower or recruiting new individuals.

About the Study:

Since the spread of Syrian organizations in Turkey in 2012 and up to this date,

many Syrian organizations have been in a race to present training programs in various

disciplines. Most training programs relied on personal guesses and experience to identify

the Syrian organizations’ training needs.

The study aimed to take stock of the Syrian organizations’ training needs through

analyzing the performance of the organizations in eight different areas of work from the

viewpoint of the staff of each organization, and then identifying the most significant

challenges Syrian organizations face, which will in turn be an input in identifying the

training needs.

A statistical survey was conducted on a sample of Syrian

organizations which have offices in Gaziantep, Turkey operating

in Turkey or Syria. The survey covered over 40 organizations in

a 63-respondent sample from these organizations late in 2015.

The study included measuring the awareness of the workers

of the performance of their organizations in eight different

areas:


٥

The study found that organizations face significant challenges in volunteers and HR

management. For this purpose, a set of training programs, which have been deduced

based on detailed questions through which each area was measured, are proposed. They

are listed in the table:

Vision and mission

Goals

Administration

Operations

The work environment

Public relations

HR

Volunteers

How the organization will be in a specific period of time

Tools and strategies to achieve the mission

The process of planning, organizing,

coordinating, direction, and surveillance of the

organization’s resources

Activities and actions that lead to turn inputs into

useful products or services for a consumer or a user

All the circumstances surrounding the employees

at the time and place of work, including moral,

financial, time, and place conditions

Planned efforts to establish and strengthen the good

reputation and mutual understanding between the organization and its target

audience

Activities and events to motivate employees to

achieve the highest level of productivity, and to increase

the efficiency and effectiveness of production

The procedures and systems that achieve the highest benefit from

volunteers; and which, in turn, guarantee that they receive a

financial and moral return that satisfy their expectations


٦

Area Proposed titles of interest

Volunteers • Volunteering Management: System, contracts, compensation,

employment and benefit

HR

• Employees Performance Management: System of rewards and

punishments, performance evaluation

• Recruitment and employment: Criteria for employment mechanism

Public Relations • Public Relations Management: Concept, professional standards,

tools and campaigns

Work Environment • Wage Determination Management: Wage determination and

evolution system

Operations • Executive Management Skills: Everyday work skills (technology,

languages, work management systems)

Administration • Leadership Skills for the Management of the Organization: Forming

an influential and driving model for the organization

Goals

• Staff Involvement in Building the Organization's Goals: Joint

workshop for a group of the organization’s staff to develop its goals

and assessment indicators.

Vision and Mission

• Developing the Vision and Mission of the Organization: A joint

workshop for a group of the organization’s staff to develop its vision

and mission.

Relative importance indicates the percentage of hours that the trainee should preferably

have compared to the rest of the training topics. Labels of the training programs that are

addressed in the previous table will be demonstrated.


٧

effectiveness of organizations

Documents