effective leadership makes a difference

Leadership Matters!

Vital Learning for business and life

http://www.chartcourse.com/supervisory-training/

I. Effective Leadership Makes a Difference.

II. Effective Leadership is Difficult to Develop!

III. A Flexible, Comprehensive Solution!

IV. Next Steps!

I. Effective Leadership

Makes a Difference!

Best Managers create “Best Workplaces”

The Gallup The Gallup OrganizationOrganization

These work places deliver:

ProductivityProfitabilityEmployee RetentionCustomer SatisfactionSafety Records

Effective Leadership Makes a Difference

“Roughly 50 to 70 percent of how

employees perceive their organizations

climate can be traced to the actions of one

person: the leader.

More than anyone else, the boss, creates

the conditions that determine people’s

ability to work well”

“Primal Leadership”Daniel Goleman, Richard Boyatzis & Annie McKee


19%

14%

9%

0

2

4

6

8

10

12

14

16

18

20

Bottom 30% Middle 60% Top 10%

Ave

rag

e P

erc

ent

Tu

rno

ver *Results from

a large insurance company

Turnover

36% Better

Results

Leadership Effectiveness

* Based on research published in “The Extraordinary Leader” by Jack Zenger

& Joe Folkman, 2003.


Pe

rce

pti

on

s o

f C

us

tom

er

Sa

tis

fac

tio

n

49%

68%

0

10

20

30

40

50

60

70

39%


*Results from a large high technology company


Customer Satisfaction*

39% Better

Results




Net

In

com

e

$2,384,588

$4,516,974

-$2,000,000

-$1,000,000

$0

$1,000,000

$2,000,000

$3,000,000

$4,000,000

$5,000,000


*Results from a large mortgage

bank

Net Income

89% Better

Results


-$1,176,454





Given…today’s technology,

today’s employee profile,and today’s fast pace,

Leadership quality continues to make a difference?

Society for Human Resource

Management

“83% of employees surveyed said it was

extremely likely or somewhat likely they would actively seek

new employment once the job market and

economy improves.”

Quality of Leadership

Continues to be the #1 Factor

Positively or Negatively Impacting Employee Retention


Organizational Productivity

Employee Satisfaction & Turnover

Customer Satisfaction & Retention

Net Income & Profitability

Effective Leadership Impacts…

Impact of Key Elements on Leadership Performance

Developing Others

Hiring Right

Daily Leadership

Project Leadership

26%24%

27%17%

Other Elements

6%

Effective Leadership = Organizational Success!

II. Effective Leadership

is Difficult to

Develop!

Declining Employee TenureSource: Dept of Labor Employee Tenure

Surveys, 1955-2000

0

5

10

15

20

25

50s 60s 70s 80s 90s 2000

AV

G.

EM

PLO

YEE T

EN

UR

E

(Years

)

Effective Leadership is Difficult to Develop

14

Provides direction

to the organization Leverages

organizational

capability Represents the

organization on

critical strategic

issues Exercises power

for the benefit of

the organization Sponsors individuals to

prepare them for

leadership roles

Strategist:Leading Thru Vision

Stage IV

Increase in breadth —

sees a larger business

picture Supports and coaches

others as a manager,

mentor, or idea leader Represents the work

group effectively to

management and

customers Builds a strong

internal and external

network of

relationships

Leader:Contributing Thru Others

Stage III

Assumes responsibility for important work

Relies less on supervision; works independently

Produces significant results

Develops credibility and a reputation

Increases in technical competence and ability

Builds a good internal collegial network

Specialist:Independent Contributor

Stage IIStage I

Willingly accepts supervision

Demonstrates competence on a portion of a larger project

Effectively performs detailed and routine tasks

Shows “directed” creativity and initiative

Delivers under time/budget pressure

Learns how “we” do things

Learner:Helping and Learning

Difficult Transition


Becoming a great leader is one of the most difficult and complex transitions

TIME available

to develop

much needed

leadership skills

is in short

supply.


The New

Vital Learning

Leadership Seriesa multi-module curriculum designed for today’s

corporate environment

The Leadership Curriculum provides practical…

Strategies to Increase Employee Performance

Techniques to Improve Communication

Approaches that Advance Working Relationships

Methods that Increase Team Collaboration

Practices that Help Develop Skill in Others

Processes to Increase Employee Involvement

Procedures that Efficiently ID & Resolve Problems

A Flexible, Comprehensive Solution


The fundamental elements of how to be an effective leader.

“Essential Skills of Leadership”

How to build an effective and open communication environment.

“Essential Skills of Communication”

How to ensure you promote continuous performance improvement thru feedback.

“Providing Performance Feedback”

How to increase the levels of team member engagement and ownership.

“Developing Performance Goals and Standards”

Methods to effectively address habits that impede top performance.

“Improving Work Habits”

Techniques to ensure team members are able to perform their job.

“Coaching Job Skills”


How to deal with objections and grievances effectively.

“Managing Complaints”

How to apply control and authority and be successful.

“Effective Discipline”

An approach to disagreements that is healthy and team oriented.

“Resolving Conflict”

How to enlist responsibility, effectively and responsibly.

“Delegating”

Helping team members effectively handle a constantly evolving work environment.

”Supporting Change”

Ensuring those above you are effectively informed and involved.

“Communicating Up”


Successful strategies to effectively motivate members of your team.

“Motivating Team Members”

How to successfully address systemic opportunities in your work environment.

“Solving Workplace Problems”

How to implement a successful and structured approach to hiring.

“Hiring Winning Talent”

Effective techniques for leading on-time, on-budget, and on-target projects.

“Leading Successful Projects”

How to effectively and proactively manage employee retention.

“Retaining Winning Talent”

Hiring Winning Talent (2) (Classroom, Online, Blended) Leading Successful Projects (4) (Classroom)

Motivating Team Members (1) (Classroom)

Solving Workplace Problems (1) (Classroom) Retaining Winning Talent (2) (Classroom)

LEADERSHIP PLUS

Essential Skills of Leadership (1) (Classroom, Online, Blended)

Essential Skills of Communication (1) (Classroom, Online, Blended)

Developing Performance Goals & Standards (1) (Classroom, Online, Blended)

Providing Performance Feedback (1) (Classroom, Online, Blended)

Managing Complaints (1) (Classroom, Online, Blended)

Improving Work Habits (1) (Classroom, Online, Blended)

Effective Discipline (1) (Classroom, Online, Blended)

Resolving Conflict (1) (Classroom, Online, Blended)

Coaching Job Skills (1) (Classroom, Online, Blended)

Delegating (1) (Classroom, Online, Blended)

Supporting Change (1) (Classroom, Online, Blended)

Communicating Up (1) (Classroom, Online, Blended)

LEADERSHIP ESSENTIALS


Our Leadership curriculum is designed for…

Managers

Team Leaders

Frontline Supervisors

Potential Supervisors


1. Training that is effective will be Relevant

2. Training that adults use will be Practical

3. Training that works will focus on Doing

Vital Learning Leadership Development solutions are based on three essential ideas…


The Goal is Confidence & Competence!

First, Build Personal Awareness Clarify the recurring management challenges

and develop the participants need to learn

Next, Enable New Thinking

Present new ways to approach the challenge, build understanding of the new method,

and develop knowledge of how to apply the technique

Then Practice, Practice, and More Practice

Practice and rehearsal in a safe, supportive, coaching oriented environment

building competence and confidence


COMPLIANCE COMMITMENT

POSITION POWER PERSONAL POWER

COMPANY PEERS/SUBORDINATES

COMMAND REQUEST

ONE WAY TWO WAY

GET BY QUALITY

HOLDS INFO GIVES INFO

DEMANDS COACHES

INDIVIDUAL TEAM

MY WAY/HIGHWAY INVOLVES WORKERS

FEAR TRUST


The C-Learning Solution

Straightforward 4-Hour ModulesUser Friendly Instructor Kits (No Certification Required)

Foundation Built on Behavioral Modeling

Video for Both Office and Industrial Settings

Job Specific Customizable PracticeExtraordinary Job Aids (Troubleshooting Guides)

Ongoing Support & Researchwww.supervisionseries.com


“After we started using Vitals’ materials we saw our turnover drop by almost

one third over the course of a year, and its now about half of what it was in

year one. We know from employee feedback and our measurement system

that Vitals’ training has a lot to do with our success."

What Participants Say…

Reduced Turnover

“I just wanted to say this was a needed class. I think everyone received

everything they needed to help them in their daily jobs in the work place."

Needed Help


The E-Learning Solution

1 to 2 Hour Online Modules

Fully Aligned With Classroom Workshop

Access on VL Site or Yours

Same Behavioral Modeling Foundation

Full Motion Videos with Skill Points

Highly Interactive Learning Throughout

Adult Learner/Workplace Oriented


Full Motion

Modeling Video’s

including:

• “Traditional Approach”

demonstrating

unsuccessful methods

• “New Approach”

demonstrating

recommended strategy

and techniques

• “New Approach”

demonstrating

recommended techniques

with Skill Points identified



Simulated

Practice:

• Provides simulated,

real world practice

situations

• Prompts open

submissions and

compares with

structured answers

• Multiple scenarios

provide variety



Pre & Post-Test:

• Promotes specificity

of learning

• Allows organization

to monitor progress

• Pre and Post

movement suggests

level of learning

• Post-Test acceptance

levels may be set by

organization


"My schedule is very hectic, so I loved the fact that I didn't have to commit to

a whole day of training. Instead, I could get valuable information when and

where I wanted it.

What Participants Say…

When and Where

"Resolving Conflicts" and "Essential Skills of Communicating" were two of

my favorites. They gave me additional points of view and specific procedures

to follow, which I found very helpful when dealing with others."

Specific Procedures


The B-Learning Solution

Combine “Best of Both Worlds”

Cognitive Learning Online at Personal Pace

Classroom to Review, Discuss & Rehearse

1 to 2 Hour Online Modules

Shortened Workshop Session (1-2 Hrs)

Job Specific Customizable PracticeExtraordinary Job Aids (Troubleshooting Guides)

Ongoing Support & Researchwww.supervisionseries.com


Senior Management Intro/Kick-off Work Thru

Online Modules

Review, Discuss & Rehearse

Modules

One-on-One Follow-up Coaching

Review, Discuss & Rehearse

Modules

Online Reinforcement + Application Tools

Work Thru Online

Modules


How B-Learning Might Work…

You Can Preview

Our C-Learning, E-Learning, or

B-Learning Curriculum By

Contacting Your Vital Learning

Consultant for a Preview Package

The Institute of Certified

Professional Managers

http://cob.jmu.edu/icpm/

http://itcap.com

The Leadership Series also qualifies for College Credit

options…

and is an accepted precursor to

Professional Manager Certification

Next Steps?

Leadership Matters!

Vital Learning for business and life

effective leadership makes a difference

Business