effective communication at workplace 2014 by moko
TRANSCRIPT
“Dare to Contribute”
Effective Communication at Work
EFFECTIVE COMMUNICATION AT WORKPLACE
1VID VID 2
Objective
Know how to deliver a high impact presentation
Know how to become a great listener
Able to explain the concept of effective communication
2
WHY IS COMMUNICATION IMPORTANT
• Help make friends • Develop a distinct personality• Inspire confidence• Make your GOAL • Great SEX Life
Source: Prof. Vangapally Viswanadham, National University of Singapore
WHY WE NEED TO IMPROVE COMMUNICATION?70% of our communication efforts are:
• misunderstood • misinterpreted • rejected • distorted or• not heard
Source: Prof. Vangapally Viswanadham, National University of Singapore
Communication is the process of sending an impactfull information and receiving feedback among people
Source ReceiverDecodingEncoding Channel
FeedbackContext
PROCESS OF COMMUNICATION
Source: Tom Atkinson, Massachusetts Institute of Technology
Communication is the process of sending information among people
Element of Communication Process
Source: Tom Atkinson, Massachusetts Institute of Technology
SOURCE (KOMUNIKATOR) VS
RECEIVER (KOMUNIKAN)“Kalau kita berbicara kepada seseorang
dan orang tersebut tidak mengerti,kemungkinan terbesar yang salah kita.”
Context:
1.Various cultures
2.Location or place
3.Situation
4.Language
CONTEXT OF COMMUNICATIONPROCESS
Source: Tom Atkinson, Massachusetts Institute of TechnologyPreparation
RELAX
3 V IN VERBAL COMMUNICATION
VERBAL
VOCAL VISUAL (BL + Ex)
The content of the messageContribute 7% in building trust
Voice - volume, intonation, articulationContribute 38% in building trust
Every elements that people can be seen - gesture Contribute 55% in building trust
93% of all Verbal Communication is non verbal -
SKILL
Source: Prof. Albert Mehrabian, University of California, LA
VERBAL
NONVERBAL
Verbal Communication in Real Life
3 V
Verbal
Vocal
Visual
Cont Control
Low High
High Low
Medium Medium
TIME FOR SOME GAME
USE ONLY VISUAL
Objective
“LISTENING IS MAKING MEANING FROM SOUND” – Julian Treasure
LISTENING STAGE
1. Ignorant
2. Pretending
3. Selective
4. Attentive
5. Emphatic Using the speaker’s frame of mind
Using
our own
frame of
mind
Source: The 7 Habits of Highly Effective People, Stephen Covey
TIPS: EFFECTIVE LISTENING
1. One Minutes in Silence
2. Find the hidden orchestra
3. Assume The Proper stance
4. RASA a. Receive (Be Stupid!) b. Appreciate c. Summarize (Take Notes) d. Ask
Objective
SEX
DELIVERING HIGH IMPACT PRESENTATION
COMMUNICATION GOALSTo change behavior
To get action
To ensure understandingTo persuade
To get and giveInformation
Source: Tom Atkinson, Massachusetts Institute of TechnologyPreparation
LEVEL OF IMPACTHead Level
Hand Level
Heart Level
Presentation Flow
PPREPAREREPARE AACTIONCTION RREVIEWEVIEW
PREPARATION• Know your objective• Know the context • Data gathering• Develop material : KISS (Keep it Simple for Stupid) • Exercise Cue Card• Looks?
LOOKS
Flow
ACTION
Look confident
Feel confident Feel nervous moments before presentation
After First Presentatio
n
After 14th Presentati
on75 %
5 %
99 %99 %
99 %
65 %
99 %99 %
Barack Obama
So you’re nervous...
“The human brain starts working the moment you are born and never stops until you stand up to speak in public” - Anonymous
So you’re nervous...
A.Mental• Know your stage (Where, Who, When)• Positive Thinking
So you’re nervous...
So you’re nervous...
B. Physical• A,I,U,E,O (w/ no sound)• Jaw excercise• Lips excercise• Buzzing• Breathing (Hold for 10 sec, then puffing)
ACTION
Part Matter ApplicationI. Introduction Appreciation Greeting Readiness Are you ready? linkage Similarity, respectII. Set Out Grabber Anything that attract audience Main theme Outline, Objective Rules Rules of the gameIII. Main Content Point of view Point of view from your
presentation Presentation plot Your strategy (Cause - effect ;
Problem - Solution) Data Data - Information - Knowledge
IV. Closing Summary Important points Conclusion Avirmation about the objective "Bang" Impresive Closing
THE NEVER FAIL FORMULA
70%
10%20%
ACTION
5S :• Speak enthusiastically• Smile• Speak clearly • Show your respect – Eye contact• Say Thanx
Flow
REVIEW
• How’s your objective• How’s the Impact• Evaluation• Next Improvement
KILLER PRESENTATIONS
Vid
Killer Presentations
•Sell the benefit•Keep it visual•Show passion, energy & enthusiasm•Practice, practice & practice more•And one last thing ....
Source: The Presentation Secrets of Steve Jobs, Carmine Gallo
OBJECTIVE
Able to deliver a HIGH IMPACT PRESENTATION
Know how to become a GREAT LISTENER
Knowing the concept of EFFECTIVE COMMUNICATION
“Kalau kita berbicara kepada seseorang dan orang tersebut tidak mengerti,
kemungkinan terbesar yang salah kita.”
Objective
SEX
ACTION
Part Matter ApplicationI. Introduction Appreciation Greeting Readiness Are you ready? linkage Similarity, respectII. Set Out Grabber Anything that attract audience Main theme Outline, Objective Rules Rules of the gameIII. Main Content Point of view Point of view from your
presentation Presentation plot Your strategy (Cause - effect ;
Problem - Solution) Data Data - Information - Knowledge
IV. Closing Summary Important points Conclusion Avirmation about the objective "Bang" Impresive Closing
THE NEVER FAIL FORMULA
70%
10%20%
