Edward FoyCarrollton, TX 75010

518.779.9703 ▪ foy.edwardw@gmail.com ▪ https://www.linkedin.com/in/edward-foy-57b3631

DIRECTOR OF SERVICE OPERATIONS

20 years of Service Operations Management ▪ $110M of Financial Responsibility annually ▪ Project Managed multi-Million dollar installation and ramp plans ▪ Managed and Developed more than 100 employees ▪ Strategic Planning ▪ Negotiated Service Contracts <$20M in value ▪ Cost of Ownership (CoO) improvements of >$1M annually

P&L Management Customer Relations & Negotiations Marketing & Business Development

Employee Development & Leadership Continuous Improvement Programs Cost of Ownership Management

Annual Operating Plan Project Management Executive Communication

International Management Product Pricing & Margin Analysis Product Management

PROFESSIONAL EXPERIENCELAM RESEARCH CORPORATION – Malta NY, USA and Dresden Germany 2007 - PresentProductivity Solutions Senior Manager 2014 - PresentCreate, define and implement strategies to improve system productivity while gaining incremental revenue opportunities for the corporation. Utilize Marketing and Business Development skills to penetrate new business opportunities.

Identified and closed on $10M of productivity improvement potential in North America during 2015 Captured $1.3M of incremental revenue in North America during 2015, expect >$2M in 2016

Global Customer Support Operations Manager 2007 - 2014Responsible for the service operations and support of multiple Global Accounts comprising of >$100M of revenue annually.

Multi-cultural and multi-International experience. Lived and managed in Dresden Germany for 4 years Successfully project managed the start-up of the GLOBALFOUNDRIES Greenfield Fab in Malta NY Managed a team of 76 employees comprised of managers, service engineers, process engineers, and

administrators world wide Forecasted and managed headcount requirements for Process and Service support

o Requested and managed $4M in funded projects annually resulting in >$80M in sales revenue Implemented Continuous Improvement Programs (CIP) resulting in > $1M of year over year savings to customers

from 2008 through 2012 Created and Presented the Annual Operating Plans (AOP). Updating and reporting to executive management

quarterly. (QOR, QCR, QFR)o Profitability evaluations and analysiso Contract deal sheetso 3 to 5 year strategic planning supporting customers throughout their “life cycle”: competitive pricing,

regaining spares Market Share, IB management, Escalation management, Knowledge Management sharing

Assisted with the creation of the World Wide Corporate Agreements with these Global Accounts, working directly on the support areas and contract pricing

CREDENCE SYSTEMS– Austin, Texas 2002 – 2007Global Account Customer Service Operations Manager 2004 - 2007Responsible for the service operation and support at the largest account worldwide.

Project Managed over 200 system installations between all facilities Forecasted headcount requirements for Asia, Europe, and North America Forecasted spares requirements for both on site and regional warehouse allocation Monitored OoBQ and on-going system indicators for all sites. Created teams to drive improvement activities Assisted with the creation of the World Wide Corporate Agreement with this Global Account, working directly on

the support areas and contract pricing

Edward Foy foy.edwardw@gmail.com ▪ 518.779.9703 Page 2

Negotiated service contract options, with specific attention to multiple cultural and regional requirements

Regional Field Service Manager 2002 – 2004Managed a team of 3 managers and over 30 Customer Service Engineers, providing pre and post-sales service support to customers in the Eastern Region. The Eastern Region was comprised of all customers from Colorado to the East Coast and Canada to Costa Rica.

Directly responsible for a $15M P&L departmental budget; meeting and exceeding all Revenue and Margin targets monthly

Forecasted revenue and margin for service contracts and billable services within 3% Negotiated all Customer Service Contracts in the region generating revenues of $7M annually Utilized the Site Ownership Planning (SOP) model to reduce expenses by $330k, reduce board usage on the IX

systems in Costa Rica by 45%, and reduce consignment inventory by $600k Implemented a customer scorecard process to assist in improving customer satisfaction by 10% Increased employee satisfaction in the region by utilizing Development Plans to create objectives in line with their

particular goals

LAM RESEARCH CORPORATION – Austin, Texas 1994 - 2002Regional Field Service Manager 1998 - 2002Managed a $6M departmental budget, which included a service team and customer base of 50 wafer manufacturing facilities throughout the central United States.

Recovered $600K of revenue by implementing a procedure to convey accounts receivable histories to customers and collect on them directly from the field

Increased regional revenue by $3M utilizing sales penetration strategies for key customers in the year 2000 Negotiated Customer Service Contracts generating revenue of $5M annually Reduced manpower while increasing productivity by implementing a model to track utilization on area systems Forecasted revenue for spare parts, service labor, and upgrades within 5% Maintained turnover rate of 0% per year by utilizing team building activities and training to increase employee

satisfaction Reduced time to create monthly system performance presentations by 50%, utilizing linked spreadsheets to

gather data directly from SAP database Increased accuracy for forecasting training budgets by introducing yearly training matrix for employees Improved customer satisfaction by 25% by implementing continuous improvement plans that increased equipment

availability and reliabilityField Service Supervisor 1996 – 1998Coordinated service related activities for Samsung Austin Semiconductor

Planned and implemented the successful Installation and ongoing management of all Lam related field service activities

Reduced time to clean 9400 chambers by 34% by creating task force to evaluate, compile, and implement new procedures

Field Service Engineer 1994 - 1996Provided support for Plasma Etch products including Autoetch 490 and 590, Rainbow 4400, 4500, and 4600 platforms. Supported system installations, warranty, and customer paid services.

HITACHI INSTRUMENTS – Austin, Texas 1991 - 1994Field Service Engineer Supported scanning electron microscopes in the semiconductor industry. Carried out system installations, warranty, and customer paid services.

EDUCATIONMBA with an International Business Concentration with Distinction Graduation 2016Keller Graduate School of ManagementMember of The National Society of Leadership and Success

Bachelor of Science in Electronic Engineering Technology Suma Cum Laude Graduation 1991DeVRY Institute of Technology