PERSONAL DATA

D.O.B. : 16th May 1987 Sex : Male Nationality : Pakistani Status :Single

CONTACT LINK # 1738

ADDRESS , Gulistan-e-Jauher Karachi.

E-MAIL

LANGUAGES KNOWN - English - Urdu

SYED ZUHAD HAMID Seeking a challenging position with a dynamic organization that welcomes initiative, dedication; demands excellence in consistently meeting business objectives, and exceeding standards.

ACADEMIC QUALIFICATION

EDUCATIONAL QUALIFICATIONS

MBA Finance University of Karachi – 2012.

B.com (Private) University of Karachi – 2009.

HSC (Commerce) JAUHER Degree College, Gulistan-e-Jauher, Karachi

– 2006.

SSC (Computer Science), Ali Ali School, Sharif abad F.B.area, Karachi –

2003.

AREAS OF INTEREST

Snooker

Chess

Cricket

Singing

Writing

LINK #

1738

PROFESSIONAL EXPERIENCE

Designation : Operation Manager Customer Support Executive Company : GERRY’S INTERNATIONAL BUSIENSS VISA UNIT (CHINA VAC) Duration : April-2019 – Present JOB DESCRIPTION:

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Ensure safe and efficient operations.

Serve as a company representative on regulatory issues. Enhance the operational procedure, systems and principles in the areas of information flow and

management, business processes, enhanced management reporting and looks for opportunities to expand systems.

Carry out supervisory responsibilities in accordance with company’s policies and applicable laws.

Designation : Customer Support Executive Company : SANA SAFINAZ Duration : May-2017 – March-2019 JOB DESCRIPTION:

Handled customer queries, feedback, complaints and requests, data entry & documentations.

Effectively maintained and developed relationships with internal/external customers as per the best of standards and service provided.

Researched and compiled answers to customer inquiries and responded in a timely manner. Made outbound calls and confirmed the customer online placed order.

Designation : Customer Service Representative (CSR) Company : K-ELECTRIC Duration : Dec-2015 – May-2017 JOB DESCRIPTION:

Atrract potential customers by answering service questions, suggesting information about other services.

Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolve service problems by clearifying the customer’s complaint, determinig the cause of the

problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.

LINK #

1738

Designation : Accounts Officer Company : UNITED IMPEX Duration : Nov-2012 – Dec-2015 JOB DESCRIPTION:

Prepare Bank reconciliation statement every month. Posting to General Ledger and sub ledger. Reconcile sub ledger balances with General Ledger. Prepare bank payment Vouchers, receipt vouchers, journal vouchers. Get vouchers signed and forward to cashier. Prepare payroll & make remittances including salary forwarding. Maintain various registers like Investment register, Earnest money deposit register,

TA/DA register, Inward bill register etc.

Designation : Administrative Assistant Company : PIZZA POINT Duration : Jan 2010 – Sep 2012 JOB DESCRIPTION:

Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.

Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.

Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.

Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

Designation :Administrative Assistant Company : VISION DIRECT MARKETING. Duration : March 2007 – October 2009 JOB DESCRIPTION:

Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures..

Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.

Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.

Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

LINK #

1738

Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

References:

*Supporting Documents and References will be provided on request *

LINK #

1738