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Twinning Partnerships:

USAID’s Approach to

Improve Delivery ofWater Services in Asia

Regional Twinning ForumDaejon, 11 February 2009

Niels van DijkWater and Sanitation Team leader

Environmental Cooperation - Asia (ECO-Asia)

The views expressed in this presentation are the views of the speaker and do not necessarily reflect the views or policies of theAsian Development Bank (ADB), or its Board of Governors, or the governments they represent. ADB does not guarantee theaccuracy of the data included in this paper and accepts no responsibility for any consequence of their use. Terminology used maynot necessarily be consistent with ADB official terms.



Global Response to Water Services Delivery Challenges

Millennium Development Goals (2001) – Halve by 2015

proportion of people without sustainable access to safe drinking

water and basic sanitation

Paul Simon Water for the Poor Act (December, 2005)

Hashimoto Action Plan (March, 2006) – Water Operator

Partnerships or “twinning” arrangements to strengthen water

services providers – key players for achieving the Millennium

Development Goals



• Increase access to safe drinking water

and sanitation, especially for the urban

poor – MDG, Paul Simon Water forthe Poor Act

• Promote regional dialogue and

cooperation to share and replicate

innovation and best practices – MDG,

Hashimoto Action Plan

ECO-Asia Objectives



Part of

Support regional capacity building initiatives andfacilitate selected water operator twinningpartnerships

Support dissemination and knowledge sharing,and promote and broker twinning partnerships

Establish and facilitate water operator twinning

partnerships, develop website, contribute toregional capacity building initiatives



Focus Areas for Twinning

• Expansion of water services to urban poor

• Conversion to continuous water supply

• Improving/safeguarding water quality

• Promotion of water and wastewater services

• Septage management

• Wastewater treatment and collection



• RECIPROCAL : Mutual benefits for both partners

• RESULTS : Tangible results on the ground

• REPLICATION : Regional and national expansion/adoption

“3 Rs” for Effective Twinning

ECO- Asia plays the “honest - broker” facilitator role in

initiating, developing, implementing, and replicating twinning partnerships under WaterLinks



Mutual Partner Interests and Benefits

Recipients Mentors

Strengthen capability to deliverservices

Opportunities to expand commercialinterests

Tangible service improvements Greater understanding of countryconditions and challenges

Access to new innovations, practices,technologies and information

Enhance professional experiences

Networking with peers Corporate social responsibility and/oraltruism within the region



• Technical assistance

• Class and on-the-job training

• Short internships

• Study tours

• Technology demonstration

• Workshops

Twinning Activities

Supported by Grants, Exchange Funds



1. IDENTIFICATION : Identifying possible partners

2. SELECTION : Selecting the right partners to twin

3. INTRODUCTION : Introducing partners

4. ESTABLISHMENT : Getting started

5. IMPLEMENTATION : Achieving results

6. REPLICATION : Expanding and replicating

Twinning Steps

Partners include “mentors” and “recipients”



• Training (classroom and hands-on) on

NRW reduction

• Study tour to Malaysia to observe best

practices

• Technical assistance by Ranhill to design

NRW management strategies and activities

• Networking with equipment vendors

Managing Water Loss (Non-Revenue Water/NRW)

Bac Ninh WSSC (Vietnam) and Ranhill Utilities (Malaysia)



Illustrative Results and Benefits

Bac Ninh Ranhill

Introduction to international best practices(IWA water audit, DMA and piloting)

Greater understanding of water supplyconditions and challenges in Vietnam

Addressing commercial and physicallosses to reduce NRW from 75 to 40%

5 staff increased their professionalcapacities to work beyond Malaysia

Invested in proper equipment and humanresources ($30,000) to enable better

NRW management (production meter,bulk meter and data logger for pilot DMA)

and reduction

Exposure to potential commercialinterests

40 key staff with improved capacities toreduce NRW

Strengthened portfolio for businessdevelopment

Introduction to vendors/suppliers for dataloggers and meter suppliers

Networking with local decision-makersand organizations



• Consultation workshop in Phnom Penh on

developing sanitation management and

promotion strategies

• Site visit to Iloilo to learn about best practices in

sanitation management and hygiene promotion• Technical assistance by IloIlo in preparing

sanitation promotion initiatives and materials

Raising Awareness for Improved Sanitation Services

City of IloiIo (Philippines) and City of Phnom Penh (Cambodia)



Illustrative Results

• Sanitation strategy for one district developed and

priority activities implemented

• First ever sanitation promotion and handwashing

campaign launched

• Sharing of knowledge and experience betweenASEAN cities to support the ASEAN Initiative on

Environmentally Sustainable Cities



• Ranhill (Malaysia) – MJP (India)

• Continuous water supply

• Water loss management

• 64,000 people with 24/7 supply

• King County, USA – WMA (Thailand)

• Wastewater treatment plant rehabilitation

• System optimization

• 5,000 people with improved services

• Maynilad (Philippines) – Medan(Indonesia)

• Water services expansion to urban poor

• Master plan development andimplementation

• 17,500 people served

More Twinning under WaterLinks



• Important to understand mutual partner interests,

priorities and resources

• Practitioner-to-practitioner essential, although effective

communication requires additional effort

• Limiting timeframe (12-18 months) can improve results

• Cost-sharing builds ownership and promotes replication

• Builds relationships and strengthens networking

Key Lessons



Thank You

Niels van [email protected]



• How does the twinning benefit or add value to the way

you deliver water services?

• Describe some challenges/shortcomings in

participating in a twinning with another counterpart.

• If you were to be engaged in future twinning, what

approach or process would you improve?

• Highlight one positive outcome resulting from thetwinning and provide one recommendation to improve

the twinning facilitation process



• PWA, a national water operator with 228 waterworks, seeks support tostrengthen its water loss management approach and to improve waterquality management

• Ranhill addresses water losses and implements a robust water qualitymanagement program in Johor, Malaysia

• PWA and Ranhill partner to introduce the water balance, buildunderstanding of water loss management, demonstrate practicalsolutions to monitor and reduce leakages, improve treatment processes

and maintain chlorine residual in PWA’s Nakorn Nayok Waterwork• Activities to date: 7 training events in PWA, 2 site visits to Ranhill

• Results: 100+ staff trained; training modules and manager’s guidelines

for water loss management distributed throughout PWA’s network;

development of SOPs for water loss and water quality management.

Water Loss and Water Quality Management

Provincial Waterworks Authority (Thailand) and Ranhill Utilities (Malaysia)



• MJP, a state water utility, seeks support to enable and sustaincontinuous water supply in Badlapur (a town of 150,000 near Mumbai)using the water loss management approach

• Ranhill provides continuous water supply and effectively manageswater losses in Johor, Malaysia

• MJP and Ranhill cooperate in Badlapur to conduct water balance,establish district zones, apply network hydraulic models, detect andaddress leakages, manage pressure and flow

• Activities to date: 4 training events in MJP, 3 site visits to Ranhill,networking with equipment vendors

• Results: 64,000 people in 13 zones (16 wards) in Badlapur now havecontinuous supply

Enabling Continuous Water Supply

M aharashtra Jeevan Pradhikaran (India) and Ranhill Utilities (Malaysia)

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