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eBiz – A G2B Platform for Government of India Training – eBiz User Manual Registration of Establishment employing Contract Labour, Labour Department, Government of Odisha

Submitted to

Department of Industrial Policy and Promotion (DIPP) Udyog Bhavan, New Delhi - 110011

Phone: 011-23061222 Fax: 011-23062626

By

Infosys Limited 44, Electronic City, Hosur Road

Bangalore – 560100

Registration of Establishment employing Contract Labor of 31

Confidential to DIPP and Infosys

Contact Information Name Saroj Senapathy

Designation Unit Client Solution Head

Address Infosys Limited,

Bangalore, INDIA

Phone Direct: +91 80 39132053

Mobile: +91 9742201355

Email [email protected]

Confidential Information The information provided in this document including information disclosed in discussions to be conducted pursuant to this document is confidential to Infosys Limited and Department of Industrial Policy & Promotion (DIPP). This document contains information and data that Infosys considers confidential and proprietary (“Confidential Information”). Confidential Information includes, but is not limited to, the following:

Corporate Information about Infosys

Project experiences and Client experiences provided to illustrate Infosys capability

Human resources and skills information provided in response to request for the same

Details of current and future services and products, research and any and all intellectual property and rights of Infosys

Any disclosure of Confidential Information to, or use of it by a third party (i.e., a party other than Department of Industrial Policy & Promotion (DIPP) will be damaging to Infosys. Notwithstanding anything contained in the RFP, ownership of all Confidential Information, in whatever media it resides, remains with Infosys and no right, title or license to such Confidential Information is being granted herein. Further, Confidential Information in this document shall not be disclosed outside the Client’s vendor evaluators and decision makers and shall not be duplicated, used, or disclosed – in whole or in part – for any purpose other than to evaluate.

mailto:[email protected]



Document Reference

Document Reference Number Date

INFY/eBiz/2009/GPR/eBiz_Integration_Solution/User Manual_Registration of Establishment employing Contract Labor

08-May-2013

Approval Matrix

Role Name Date Signature

Written By Sandeep 04-Feb- 2016

Reviewed By Charu Pareek

Approved by

Version Control

Version Date Description of Changes

1.0 04-Feb-2016 Created



Table of Contents 1 INTRODUCTION .............................................................................................................................................. 6

1.1 BACKGROUND ............................................................................................................................................................ 6 1.2 DOCUMENT OBJECTIVE ................................................................................................................................................ 6

2 ACTOR/ ROLES AND THEIR RESPONSIBILITIES ................................................................................................. 7

3 END TO END PROCESS FLOW .......................................................................................................................... 8

3.1 STEPS OF BUSINESS USER ............................................................................................................................................. 8 3.2 PROCESS FLOW ........................................................................................................................................................ 18 3.3 DEPARTMENT USERS ................................................................................................................................................. 19 3.3.1 RECEIVING HAND .......................................................................................................................................................... 19 3.3.2 DEPARTMENT OFFICER ................................................................................................................................................... 23

4 ABBREVIATION USED ................................................................................................................................... 30



Table of Figures Figure 1 - eBiz User Portal ................................................................................................................................................... 8 Figure 2 - Upload and Submit form ..................................................................................................................................... 8 Figure 3 - Confirm invoice ................................................................................................................................................... 9 Figure 4 - Payment Gateway ............................................................................................................................................. 10 Figure 5 - Payment Gateway navigation ........................................................................................................................... 10 Figure 6 - Bank page .......................................................................................................................................................... 10 Figure 7 - Bank login page ................................................................................................................................................. 11 Figure 8 - Account details page ......................................................................................................................................... 11 Figure 9 - Choose account ................................................................................................................................................. 12 Figure 10 - Payment done ................................................................................................................................................. 12 Figure 11 - Payment receipt .............................................................................................................................................. 13 Figure 12 - Status .............................................................................................................................................................. 13 Figure 13 - Status - Audit Trail ........................................................................................................................................... 14 Figure 14 – Resubmission required status ........................................................................................................................ 14 Figure 15 – Details of submitted application .................................................................................................................... 15 Figure 16 – Resubmit ........................................................................................................................................................ 15 Figure 17 – Browse file for re-submission ......................................................................................................................... 16 Figure 18 – Confirm details for re-submission .................................................................................................................. 16 Figure 19 – Resubmission ................................................................................................................................................. 17 Figure 20 - Resubmission complete .................................................................................................................................. 17 Figure 21 - Acknowledgement .......................................................................................................................................... 18 Figure 22 - Form submission and application processing ................................................................................................. 19 Figure 23 - Department login page ................................................................................................................................... 20 Figure 24 - Receiving Hand Inbox ...................................................................................................................................... 20 Figure 25 - Attachments .................................................................................................................................................... 21 Figure 26 – RH options ...................................................................................................................................................... 21 Figure 27 – RH scrutiny ..................................................................................................................................................... 22 Figure 28 - RH Acknowledges ............................................................................................................................................ 22 Figure 29 - Department Officer inbox ............................................................................................................................... 23 Figure 30 - Attachments .................................................................................................................................................... 23 Figure 31 – DO Options ..................................................................................................................................................... 24 Figure 32 - Clarifications ................................................................................................................................................... 24 Figure 33 - Upload clarification document ....................................................................................................................... 25 Figure 34 - Browse the clarification document ................................................................................................................. 25 Figure 35 - Upload the clarification document ................................................................................................................. 26 Figure 36 - Reject .............................................................................................................................................................. 27 Figure 37 - Upload rejection letter .................................................................................................................................... 27 Figure 38 - Browse rejection letter ................................................................................................................................... 28 Figure 39 - Approve ........................................................................................................................................................... 28 Figure 40 - Browse approval letter ................................................................................................................................... 29 Figure 41 - Upload approval letter .................................................................................................................................... 29



1 Introduction

1.1 Background The Government of India (GOI) has been making efforts on several fronts to improve the investment climate in the country by simplifying the procedures for grant of approvals, by reducing the delays, by reengineering the regulatory processes prescribed under various legislations etc. As a result, starting a business in India has become considerably easier over the last 2 years. It now takes 35 days to register a company in Mumbai, compared with 71 days a year ago and 89 days in January 2004. However there is scope for further improvement. Against the above background, the Department of Industrial Policy and Promotion (DIPP), Government of India has been pursuing eBiz Project, whose main purpose is to create a one-stop-shop of convenient and efficient online G2B services to the business community, by reducing the complexity in obtaining information and services related to starting businesses in India, and dealing with licenses and permits across the business life-cycle. eBiz is one of the integrated services projects and part of the 31 Mission Mode Projects (MMPs) under the National E-Governance Plan (NEGP) of the Government of India. This document is intended to serve as a User Guide for grant of “Registration of Establishment employing Contract Labour ” service from Labour Department, Government of Odisha.

1.2 Document Objective Objective of this document is to provide end user training to the DIPP officials for using the eBiz system. It is also intended to work as a guide for user reference in future.



2 Actor/ Roles and their Responsibilities

Actor Responsibilities

Business User Submits e-form with attachments

Provides clarification sought by the department

Receiving Hand

Receives the application submitted by the Business User and acknowledge

Scrutinize the application and provide the comments to Business User, if any

Department Officer

Approve the application submitted by the Business User

Reject the application submitted by the Business User

Ask for clarifications and resubmission of the application by the Business User



3 End to End Process flow

3.1 Steps of Business User Enter credentials if already a member/ register if not a member.

Figure 1 - eBiz User Portal

Click on Submit forms and select appropriate data from the menu by scrolling down, browse the form

and click on upload.

Figure 2 - Upload and Submit form



Enter fee and click on proceed. Screen will appear to confirm Invoice and to enter Name and Address.

Figure 3 - Confirm invoice

Select from the dropdown the payment options and choose your bank and click on pay



Figure 4 - Payment Gateway

Application is redirected. Click on OK

Figure 5 - Payment Gateway navigation

You will be directed to the chosen bank’s webpage and you need to select accordingly.

Figure 6 - Bank page



Enter the confidential username and password for the payment to proceed

Figure 7 - Bank login page

Scroll down in the below page and you will be able to select the account number from where the

money is to be debited

Figure 8 - Account details page



Figure 9 - Choose account

Once you are done with the Payment and confirm, click on Return to eBiz, it gets redirect you to the

eBiz webpage

Figure 10 - Payment done

You are landed back to the eBiz portal with the summary of transaction along with the generated

eBiz Application Number which is used to track the status of the application.



Figure 11 - Payment receipt

User can check the status of the submitted application by selecting status in the left menu, just below

the My Account.

Figure 122 - Status

User may view all the comments sent by department by clicking on the hyperlink ’View Comments'.



Figure 133 - Status - Audit Trail

Business user has to re-submit the application with necessary additional information/additional

documents, in case Department has asked for clarification or re-submission.

Figure 14 – Resubmission required status



Click on ‘Resubmission Required’ link against the application.

Figure 15 – Details of submitted application

Click on ‘Resubmit’ link and resubmit the application with necessary required details/attachments if

any, browse file and click on ‘Next’ button.

Figure 16 – Resubmit



Figure 17 – Browse file for re-submission

Confirm the details and click on ‘Continue’ button for re-submitting the application.

Figure 18 – Confirm details for re-submission



Application is resubmitted successfully to the department.

Figure 19 – Resubmission

The application status is ‘Resubmission Complete’

Figure 20 - Resubmission complete

Once the Receiving Hand receives the application, acknowledges and forwards the application to the Department Officer for further action, the application status is displayed as ‘Acknowledgement’ to the Business User.



Figure 21 - Acknowledgement

3.2 Process Flow

Applicant submits the e-form along with payment on eBiz Portal. The Receiving hand verifies the e-form along with attachments and gives the scrutiny comments. The Receiving hand, can also send acknowledgement if the form is correct in all aspects and will forward the application to Department Officer. The Department Officer can also ask for clarification if any, or validates the application and if application is found ok, he gives his approval else, rejects the application.



Registration of establishment employing Contract labour- Application Processing

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3.1.1.9Resubmit After

Addressing Comments

3.1.1.12Receive

Acknowledgement

3.1.1.11Forward

Acknowledgement to Applicant

3.1.1.10Send

Acknowledgement Comments

3.1.1.7Request for

Scrutiny/Clarifications

3.1.1.8Forward Scrutiny

Comments

3.1.1.5Scrutinize

Application Form and

Attachments

3.1.1.1Submit

e-form with Attachments

3.1.1.2Make Payment

3.1.1.3Process

Payment

3.1.1.6Is Form OK?

(SCR-1)No

Start

3.1.1.4/9a/17aForward

submission to Department

3.1.1.13Scrutinize

Application Form and Attachments

3.1.1.14Satisfactory?

(SCR-2)

3.1.1.23Receive Registration

Certificate or Deemed Registration Certificate

3.1.1.22Forward Registration Certificate/Deemed

Registration Certificate

3.1.1.16Forward Scrutiny

Comments

3.1.1.15Request for Clarifications,

Upload Clarifications (Scr 2 Contd.)

3.1.1.17Resubmit After

Addressing Comments

Objection

End

Yes

3.1.1.18Send Rejection

3.1.1.24Forward Rejection letter to Applicant

3.1.1.25Receive Rejection

Letter

Rejected

3.1.1.20Generate Registration

Certificate or Rejection Letter

3.1.1.21 Sign and Upload

Registration Certificate or Rejection Letter (SCR-3)

3.1.1.7aFreeze of

Clarification (7 days)

3.1.1.26Deemed Approval

A

3.1.1.15aFreeze of

Clarification (7 days)

3.1.1.19Send Approval

Approved

Approved?

Yes

No

3.1.1.27Generate Deemed

Registration Certificate

A

Figure 22 - Form submission and application processing

3.3 Department Users

3.3.1 Receiving Hand

Receiving Hand login to Department Portal to receive the application form submitted by the Business

User.



Figure 23 - Department login page

Inbox of Receiving Hand opens with list of unassigned applications. Select Action dropdown will allow

the Receiving Hand to assign the task to himself.

Figure 24 - Receiving Hand Inbox

Receiving Hand can check the application by clicking on ‘Attachments’ hyperlink.



Figure 25 - Attachments

Receiving Hand has the option to send back the application to Business User or can acknowledge the

application with comments (if any) and forward the application to next level.

Figure 26 – RH options



Receiving Hand sends back the application to Business User by selecting ‘Scrutiny Comments’ option and provide the comments and click on ‘Send’ button.

Figure 27 – RH scrutiny

Business User resubmits the application after addressing the Receiving Hand comments. The Receiving Hand receives the application and if there are no issues, acknowledges the application and forwards to the next user.

Figure 28 - RH Acknowledges



3.3.2 Department Officer

Department Officer, when logged in to Department Portal, is displayed with the list of applications

for further action.

Figure 29 - Department Officer inbox

Department Officer is displayed with the list of attachments, when clicks on ‘Attachments’ link of the

application.

Figure 30 - Attachments



Department Officer clicks on ‘Take Action’ for the application.

Figure 31 – DO Options

Department Officer can ask the Business User to resubmit the application if there are any clarifications required. Choose ‘Clarification/ Modification Comments’ option and provide the comments if any and click on Send button.

Figure 32 - Clarifications



Department Officer has to upload the clarifications required document.

Figure 33 - Upload clarification document

Click on Upload Attachment (Clarification) link of the application.

Figure 34 - Browse the clarification document

Browse for the clarifications document and upload the same and click on Send button.



Figure 35 - Upload the clarification document

Business User addresses the issues and resubmits the application. Receiving Hand receives the application, scrutinizes the application and forward the application to Department Officer for further action if there are no issues. Department Officer can reject the application if there are any issues. Click on ‘Rejection’ option and provide the comments and click on Send button.



Figure 36 - Reject

Department Officer clicks on Upload Letter (Approval/Rejection).

Figure 37 - Upload rejection letter

Department Officer browses the rejection letter and uploads the same and clicks on Send button.



Figure 38 - Browse rejection letter

Department Officer approves the application by selecting Approval option and provide the comments and click on Send button.

Figure 39 - Approve



Department Officer clicks ‘Upload Letter (Approval/Rejection).

Figure 40 - Browse approval letter

Department Officer browses the approval letter and uploads the same and clicks on Send button.

Figure 41 - Upload approval letter



4 Abbreviation Used

Abbreviation Full Form

DIPP Department of Industrial Policy & Promotion

NEGP National E-Governance Plan

MMP Mission Mode Projects

GOI Government of India

FC Foreign Collaboration

BPM Business Process Management

RH Receiving Hand

DO Department Officer



End of the document

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