eastern gateway community collegedetails.egcc.edu/studentservices/bb9manual2010.pdfwelcome to...
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EASTERN GATEWAY COMMUNITY COLLEGE
DISTANCE EDUCATION
ONLINE LEARNING MANUAL
Choffin Career & Technical Center
Columbiana County Career & Technical Center
Jefferson County Campus
Mahoning County Career & Technical Center
Trumbull Career & Technical Center
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Contents
Contact Information…………………………………………………………………………………………………… 3 Websites…………………………………………………………………………………………………………………… 3 When Should I Contact The Administrator or Online Support……………………………………… 4 Required Information When contacting Us By Phone/Email…………………………………………. 4 Recommended………………………………………………………………………………………………………….. 4 Mozilla Fire Fox……………………………………………………………………………………………………… 4 Update Computer……………………………………………………………………………………………………. 4 Turn Off Pop-up Blocker…………………………………………………………………………………………. 5 Where Do I Find My Online Courses?.................................................................................... 5 How Do I Log In?..................................................................................................................... 5 Username………………………………………………………………………………………………………………. 5 Password……………………………………………………………………………………………………………….. 5 Change Password in Blackboard (only)………………………………………………………………………… 6 Access Keys………………………………………………………………………………………………………………. 6 My Courses………………………………………………………………………………………………………………. 6 Getting To Know Your Online Course/s……………………………………………………………………… 6 Online Orientation…………………………………………………………………………………………………. 6 Access Code for Online Orientation………………………………………………………………………… 6 Steps To Follow to Help Complete the Online Orientation…………………………………………… 7 What If the Left Menu or My Course Content is NOT Showing Up……………………………….. 8 Steps to Help the Online User through EGCC Online Course/s……………………………………... 8 Hint………………………………………………………………………………………………………………………….. 8 How to Copy and Paste………………………………………………………………………………………………. 9 Creating a Rich Text Format (RTF)……………………………………………………………………………… 9 Submitting Assignments (Important)…………………………………………………………………………….. 10 Discussion Board……………………………………………………………………………………………………….. 10 Quizzes/Test……………………………………………………………………………………………………………… 11 My Grades………………………………………………………………………………………………………………… 11 Messages/Email…………………………………………………………………………………………………………. 11 How To Create a Message………………………………………………………………………………………….. 12 Text Box Editor Accessories……………………………………………………………………………………….. 12 Tools………………………………………………………………………………………………………………………… 13 Instructor Contact Information…………………………………………………………………………………….. 14 Blackboard Sync………………………………………………………………………………………………………… 14 Steps on How to Sync with Blackboard………………………………………………………………………… 14 Technical Issues………………………………………………………………………………………………………… 15 Help…………………………………………………………………………………………………………………………. 15
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Eastern Gateway Community College
Jefferson County Campus 4000 Sunset Blvd
Steubenville, OH 43952
Welcome to Eastern Gateway Community College BlackBoard9 Online Course/s. The staff/faculty at EGCC is here to support and help make your transition to an online class as smooth as possible. If at any time there is a
problem with any part of your online course/s, please contact the online administrator or online support immediately.
Please do not wait; contact us.
Contact Information:
Mary Burke, DLO Administrator [email protected]
740.264.5591 ext. 237
Tonya Burrows, Online Support [email protected]
740.264.5591 ext. 188
Websites:
Eastern Gateway Community College: www.egcc.edu
Blackboard9: http://jcc.blackboard.com
EGCC Online Technical Support http://support.egcc.edu
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When Should I Contact the Administrator or Online Support?
Log In/Password Issues o also 24/7 tech support
Course/s are Missing
o very important Add/Drop/Withdrawal
o online course/s only
Questions Required Information When Contacting Us by Phone (in the event voice mail picks up)
First Name and Last Name
Telephone Number
Course/s
Brief description
Please speak clearly and slowly
Required Information When Contacting Us by E-mail (These emails will have higher priority over others.)
Subject line:
o Bb9, Online Course/s, etc…
First and Last Name
Alternate Email Address
Course/s
Brief Description
Recommended
Download Mozilla Firefox Free Web Browser.
(The online course/s runs best on this browser.)
o www.firefox.com
Update Your Computer.
o Course Home Page on Blackboard under Tech Support.
Adobe Acrobat Reader Apple Quicktime Player Microsoft Office Open Office
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Real Player
Turn Off Pop-up Blocker (Mozilla Firefox)
o Tools
Options
Content Panel
o De-select pop-up blocker
Where Do I Find My Online Course/s?
www.egcc.edu
o Online Courses
Blackboard
o http://jcc.blackboard.com
How Do I Log In?
When you register at EGCC you are issued a username and password.
Username
o First and Last Initial Capitalized o Rest of the last name will be lowercase o Last Two (2) Digits of EGCC Student ID#
(found on schedule or bill)
JDoe12
Password
o First and Last Initial Capitalized o Rest of the last name will be lowercase o Last Two (2) Digits of EGCC Student ID #
JDoe12
o Forgotten password Click Forgot Your Password Call 24/7 Support Call 1.800.68.college or 740.264.5591 ext. 227/188
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Change Password in Blackboard (only)
My Places o Personal Information
Change Password Access Key for Online Course/s
Not all online courses require an access key. If the course does require an access key this will be provided within the
textbook. Follow the instructions on the package. My Courses
All online courses that the user is registered for
will appear in this area. This is located under the Jefferson County Campus Tab. Getting to Know Your Online Course/s
Online Orientation Course
o Beginning spring semester 2010 all EGCC Online Users are required to complete a free Online Orientation Course.
o This is to help the user become more familiar with the online course experience and is available as long as the user is an EGCC student.
Access Code for Online Orientation
o Provided at beginning of each semester
o Contact us if there is any problem
o Click all links on left menu
Click all subtitles (titles underlined)
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These next steps are very important to completing the online orientation. When you have completed all these steps, please contact your instructor/s or the administrator.
The course/s will not be available to the student until this has been completed. If you have completed this online orientation in after January, 2010, YOU DO NOT HAVE TO COMPLETE THIS AGAIN.
Steps to Follow to Help Complete the Online Orientation
o Introduction
Welcome Orientation Courses Computer Requirements
o Finding Your Way
Personalizing the Blackboard interface Exploring the Course Environment Navigating Your Course Following Your Own Learning Path
o Learn Online
What is Online Learning A Few Things Every Online Student Needs to Know
o Get Organized
Viewing and Scheduling Calendar Items
Adding and Updating Task
o Interact Online
Viewing Announcements
Sending Email Through Blackboard
Interacting in the Discussion Board
Working in Groups in Blackboard
Communicating in Real-time with Text Chat
Collaborating with Virtual Classroom
Social Bookmarking with Blackboard Scholar
o Submit Work
Submitting Assignments in Blackboard Submitting Safe Assignments in Blackboard Completing and Evaluating Self and Peer Assessments Monitoring Your Progress with My Grades
o Take Tests
Launching and Submitting Tests
o Course Tools
All Bolded Titles
o Discussions Create a Thread
o How To Get Help
Blackboard User Manual
Behind the Blackboard: Student Support Center
Safe Assign Student FAQs Scholar: How to Get Started 1-2-3
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1.
2.
3.
What If the Left Menu or My Course Content is NOT Showing Up?
o There is a little arrow in the middle of the left of the screen.
o If this is chosen the Course Content will NOT be available.
o Click on this arrow and the menu will appear.
Steps to Help the Online User through EGCC Online Course/s
Home Page
1. Course Title
2. Course Content
3. Communication Modules
Start Here
o Introduction to Course This will give the user a brief description to the course.
o Syllabus This will contain information about that particular course.
Course Assignment/s
o Weekly Assignments/Weeks by Chapters (varies per course)
Hint:
In the event of the system going down when submitting an assignment Do not type assignment in the text editor box, instead type it into a Word Document first and save this to my documents
and then copy and paste the assignment into the text editor. *This will help prevent any work from being lost.
Before After
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How to Copy and Paste
Highlight content by clicking and dragging the mouse.
Right Click on the mouse and choose Copy
Right Click again and Paste
Creating a Rich Text Format File (RTF)
The instructor may request that the user submit their work in a RTF file.
o Open the program the user will use to create the document
o File, then save as.
o Select save in
o File Name
o Save as type: select Rich Text Format
o Save
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Thread
Submitting Assignments (Important)
Pay special attention to the file being uploaded. Many assignments only allow one submission.
o Attach File Browse for Local File Double Click on file to be attached
o “IMPORTANT” After file has uploaded select
ATTACH FILE…
o Submit
o Under Attached files, the file name will appear
After Submission
o Assignment Information
o Submission History
o Finish Select Ok
Discussion Board
The discussion board topic/s will be located within weekly assignment/s.
o Create Thread to Post
o or Reply
How to create a new thread
1. Click Create Forum (this is to start a brand new thread)
How to reply to a thread
1. Choose the thread for that week’s assignment/s and click on it
2. Then select reply. This will keep the discussion within that thread.
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Quizzes/Test
Pay special attention to the directions/instructions. Many tests are timed with only one submission. Be prepared before starting the quiz/test; it cannot be stopped unless otherwise noted.
o Located under weekly assignments
Select the Quiz/Test title Begin
Save answer before moving on to next question.
After submission
My Grades
Users can check their Grades within a course by clicking My Grades
Messages/Email
The message/email will only be for within the online course in which the online user is enrolled. Email will be accessible to only the instructor or any classmate in that particular course.
o Create Message o Inbox o Sent
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How To Create A Message
o Select Create Message
o Select To:
o Select the recipient
o Click the right arrow to add the selection
o Add a Subject
o Compose Message
o Upload Attachment if necessary To browse for the file select Browse. Double click the file to be attached.
(This will automatically insert the file.)
o Submit
Text Box Editor Accessories
First Row: Text Style, Font Size, Font, Font bold, italic, underline, Strikethrough, Subscript, Superscript, Align left, Center, Right, Numbering, Bullets, Indent left, right.
Second Row: Spell Check, Cut, Copy, Paste, Clear Formatting, Undo, Redo, Hyperlink, Create
Table, Horizontal Line, Font Color, WebEQ Editor, MathML Editor, HTML View, Preview, Markup Validation
Third Row: Attach file, Attach Image, Attach MPEG/AVI, Add QuickTime, Add Audio, Add Flash/Shockwave, Path, Save as Reusable Object, Content Collection Location
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Tools
Announcements Create and view Course Announcements
Tasks Use tasks to keep track of work that must be completed. Each Task has a status and a due date.
My Grades Shows detailed information about your grades
Glossary View a list of important terms and their definitions
Blogs Create and manage blogs for Courses and Course Groups.
User Manual View the User Manual in a separate window.
Online Attendance This is an Online Attendance Tool.
Groups Create and manage formal groups of students to collaborate on work
Calendar Track important events and dates through the Calendar.
Wimba Pronto Connect with your classmates and teachers on the Pronto instant messaging system.
Collaboration Create and manage Virtual Classroom and Chat sessions.
Roster View a list of users enrolled in the
Course.
Journals Create and manage journals that can be assigned to each user in a group for the purposes of private communication with the instructor.
Contacts Instructors can post contact information about themselves and others
Messages Create and send private and secure Messages to Course members
Scholar Course Home Discussion Board
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View Scholar Course Home Create and manage Forums within the Discussion Board.
Instructor Contact Information
Email: instructors first initial, last [email protected]
Work Phone: 724-264-5591, ext. xxx
Office Location: 1234 H (if applicable)
Office Hours: Monday 12 noon – 3:30 pm Tuesday 12:30 – 1:30 Wednesday 1:00 – 2:00 Thursday 1:30 – 2:00
Notes: I generally prefer to receive all questions by email and will respond within 24 hours.
Blackboard Sync
This can be found under the Jefferson County Tab.
IPhone Bing Facebook
Steps on How to Sync with Blackboard
Choose which one you would like to sync to.
Bing
o Send (goes to your email write this down for later)
o Choose click here
o Go to number 2 and click on download for personal use
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o Download dialog box will open Terms of Use
o Accept and download
Download is complete o Double click
on that file Open Executable File
o (OK)
Run
Install MSN(Bing) Toolbar
Insert School URL(Learn Tab on bing Toolbar)
o http://jcc.blackboard.com Pin Code (sent in email)
Select Register
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o I accept these terms
o Continue
o Log into Facebook
IPhone
o
Technical Issues
24/7 Support
o www.support.egcc.edu
Live Chat
Online Chat for EGCC
o Submit a Ticket
Submit a trouble ticket to our service representatives. Tracking is available.
o Contact Us
Call us, 24/7 1.877.6544.8638
o FAQs
Help
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Blackboard Learn User Manual