easter festivities
TRANSCRIPT
ISSUE 050 第50期 April 2012
P07P04 P11
Turn to Page 3 下續第三頁
HKIA celebrates the Easter holiday in style.
EASTER FESTIVITIES
香港國際機場舉辦多姿多采的活動，慶祝復活節。
繽紛復活節
Sharing joy with the elderly
與長者同歡
Over 1,000 Tuen Mun elderly residents join AA for a sumptuous dinner. 機管局與超過1 000名屯門區長者共享豐富晚宴。
HKIA wins air cargo accolade 機場勇奪貨運殊榮
HKIA tops the cargo list in the Air Cargo Award of Excellence. 香港國際機場榮獲「航空貨運卓越獎」，貨運表現
稱冠。
Naturally built 綠色建築
HKIA wins “Best of Eco-life Awards: Green Building” in recognition of its green architecture and facilities. 機場獲得「最喜愛的綠色建築」獎項，在環保建築及
設施方面的成就備受肯定。
THE NEWSLETTER OF HONG KONG INTERNATIONAL AIRPORT 香港國際機場刊物
Children performing ballet dance at the Arrivals Hall.小朋友於抵港大堂表演芭蕾舞。
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The first quarter of the year ended with encouraging new traffic records. Over the first three months, the airport served 13.6 million passengers and recorded 85,000 flight movements, up 8% and 6.6% respectively, compared with the same period last year.
In addition, there have been signs that the decline in cargo volume is continuing to slow down, casting a positive outlook for the cargo performance in the coming quarter. Cargo tonnage in the first quarter of 2012 declined marginally by 1.5% over the same period in 2011.
According to the preliminary air traffic report recently announced by Airports Council International, Hong Kong International Airport (HKIA) is ranked among the world’s top 10 airports. Meanwhile, we remain the world’s busiest cargo hub, having surpassed Memphis International Airport for the second consecutive year. In fact, HKIA is one of a handful of airports in the world with both passenger and cargo throughput entering the top 10 list.
Although the airport is getting busier by the day, we are committed to operating with the same high service standards. As a result of our continued efforts to enhance services, we have notched up a remarkable number of regional and international best airport awards – up to 50 by 2011. Recently, for the seventh year in a row, we clinched the prestigious Air Cargo Excellence Award, which recognises outstanding performance, value, facilities and regulatory operations of airports in handling air cargo.
Our achievements reflect the enormous efforts and collaboration of the 65,000-strong airport staff. In the eleventh Customer Service Excellence Programme recently held at the airport, over 100 airport colleagues were complimented on providing exemplary service.
I am grateful that so many of the airport community members are committed to going the extra mile to serve the passengers. Actions like repairing a doll for a child, translating Chinese phrases for a Russian-speaking tourist on his way to the Mainland, or making special food arrangements for senior passengers may all be simple things, but they are heartwarming and have a great impact on people’s perception of our airport. It is these heartfelt touches that make us one of the finest airports in the world. I sincerely extend my gratitude to all the winners who are role models of outstanding customer service.
I am honoured to be a member of this extraordinary airport community. With HKIA consistently performing up to the highest standards, we will continue to contribute to making Hong Kong an even more welcoming destination for visitors across the world.
香港國際機場今年首季的航空交通量刷新紀錄，成績令人鼓舞。在首三個月內，機場的客運量達1 360萬人次，飛機起降量共85 000架次，分別較去年同期上升8%及6.6%。此外，貨運量跌幅亦見持續放緩迹象，預料來季貨運表
現前景樂觀。於2012年第一季，貨運量較2011年同期微跌1.5%。根據國際機場協會最近公布的初步航空交通量報告，
香港國際機場躋身全球十大機場之列。同時我們亦連續兩年超越美國孟菲斯國際機場，成為全球最繁忙的貨運樞紐。事實上，香港國際機場是世界上少數在客運和貨運量均位列十大的機場。儘管機場運作日漸繁忙，但我們仍致力維持一貫優質
服務水平。憑着我們不斷努力提升服務質素，截至2011年年底為止，機場已先後50次贏得區域或國際最佳機場的美譽。最近，機場亦連續七年獲得「航空貨運卓越獎」，這個獎項旨在表揚在航空貨運服務表現、效益、設施和規管運作方面表現出色的機場。以上種種成就，印證了機場全體65 000名員工竭誠
服務，群策群力。最近機場舉行了第11屆優質顧客服務計劃，表揚超過100名致力提供卓越服務的機場員工。我很高興眾多機場員工樂意多走一步，為旅客提供服
務。無論是為小朋友縫補玩偶、為前往內地的俄羅斯旅客翻譯中文用語，或是為年長旅客作出特別的膳食安排，都不過是舉手之勞，但卻足以令旅客倍覺窩心，亦大大影響旅客對機場的觀感。這些體貼關懷的服務，讓我們成為全球最優秀的機場之一。在此我對所有得獎者致以衷心謝意，他們都是優質顧客服務的良好典範。能夠成為這個優秀機場團隊的一份子，我實在深感榮
幸。機場維持最高表現水平，將繼續有助香港成為更受全球旅客歡迎的旅遊熱點。
行政總裁許漢忠Stanley Hui Hon-chungChief Executive Officer
MESSAGE FROM THE CEO | 行政總裁的話
From Page 1 上接第一頁
HKIA BRINGS EXCITE-MENT TO THE EASTER SEA-SONHKIA celebrated the Easter holidays in style with a variety of fun-filled activities organised by the Airport Authority to the enjoyment of passengers.
To kick off the festivities, a variety of entertaining performances such as string quartet, a capella, musical play, choir and bunny tapper dance greeted passengers arriving in Hong Kong.
Charming “Easter Girls” and Stilt Bunnies spread the spirit of the Easter season by handing out Easter-themed souvenirs and happily taking photos with passengers throughout the terminals. To encourage participation of the community, volunteers from the Hong Kong Federation of Youth Groups and Hong Kong Sheng Kung Hui Tung Chung Integrated Services also took part in the activity by assisting with the distribution of souvenirs.
Meanwhile, children got to enjoy a series of fun games and drawing activities at the “Children Fun Corner” located in Terminal 1 and 2. The AA also organised workshops teaching kids how to create colourful Easter eggs and ornaments.
Coinciding with the myriad of exciting Easter festivities, HKIA also ran a promotion campaign featuring the popular illustrated character CHOCOLATE RAIN which offered a CHOCOLATE RAIN x HKIA Easter Limited Edition Luggage Belt for travellers who spent at the airport terminals.
CHOCOLATE RAIN creator Prudence Mak personally graced the campaign at HKIA to share her handicraft skills and offer creative tips by hosting Doll Kit Workshops throughout the holidays.
機場管理局舉辦了多姿多采的復活節活動，讓旅客在香港國際機場盡享節日樂趣。機場以多項精采的表演迎接抵港旅客，從扣人心弦的弦樂四重
奏、無伴奏合唱、音樂劇演出以至合唱團表演，還有別開生面的復活兔踢躂舞，揭開復活節的繽紛序幕。迷人的「復活節女郎」及高蹺復活兔亦現身客運大樓，大派復
活節紀念品，並與旅客拍照留念，為節日增添歡樂氣氛。機場鼓勵社會各界參與慶祝活動，來自香港青年協會及香港聖公會東涌綜合服務的義工到場提供協助，派發紀念品。此外，一號及二號客運大樓亦設有「兒童歡樂園」，為小朋友
安排一系列有趣的遊戲和繪畫活動。機管局更舉辦了工作坊，教授小朋友製作色彩繽紛的復活蛋和飾物。為配合復活節慶祝活動，我們亦推出了「CHOCOLATE RAIN
同您樂遊香港國際機場」推廣活動。旅客凡於機場客運大樓內消費一定金額，即可換領CHOCOLATE RAIN x 香港國際機場復活節限量行李帶。於復活節假期，CHOCOLATE RAIN的原創插畫師麥雅端親
臨機場，在「公仔手作坊」與大家分享手工藝創作技巧及心得。
COVER STORY| 封面故事
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Please turn to Page 10 for an
in-depth interview with Howard Eng.
有關伍翹楚的專訪 另刊於第10頁。
AA welcomed C K Ng to his new position of Executive Director, Airport Operations on 19 March. Ng, previously AA’s Deputy Director, Airport Operations, succeeded Howard Eng who has signed on as President and CEO of the Greater Toronto Airports Authority.
In his new role, Ng manages airport operations and oversees the planning and development of airport capacity and facilitation to meet the increase in demand, as well as ensuring the maintenance of the high standard of service
at HKIA. With over 27 years’ experience in airport
management under his belt, Ng held a number of managerial and senior management positions in the fields of airfield operations, passenger services, security operations, commercial and property, technical administration and systems management since the Kai Tak Airport days to the present time.
AA CEO Stanley Hui said Ng’s solid industry experience made him highly qualified to continue enhancing the airport’s world class standards in both efficiency and service quality.
NEW EXECUTIVE DIRECTOR TAKES THE HELM機管局委任機場運行執行總監
機管局於3月19日歡迎吳自淇出任機場運行執行總監，接替離任的伍翹楚。吳自淇於上任前是機管局機場運行副總監。伍翹楚離任後將加入大多倫多機場管理局，擔任總裁兼行政總監一職。吳自淇履新後負責管理機場運作及監督機場容量及服
務流程的規劃及發展，以應付需求增長，並確保機場維持高水平服務。吳自淇在機場管理方面擁有逾27年經驗，自啟德機場
時代起至今，曾擔任多個經理及高級管理層職位，工作範疇包括飛行區運作、旅客服務、保安運作、商務及物業、技術行政及系統管理。機管局行政總裁許漢忠表示，吳自淇具
備深厚的業界經驗，定能勝任新職，繼續在效率及服務質素方面，提升機場的現有世界級服務水平。
CARGO EXCELLENCEHKIA’s high standard performance was again recognised by ranking at the top in the “Airports Asia – 1 million or more tonnes” category of the prestigious Air Cargo Award of Excellence for the third time. Airports were rated by industry practitioners across categories based on their performance, value, facilities and regulatory operations. This is the seventh time in a row since 2006 that the airport has earned this accolade.
機場貨運表現卓越
香港國際機場的卓越表現再次備受嘉許，在「航空貨運卓越獎」的「亞洲機場—貨運量逾100萬公噸」組別中，機場第三度獲得最高評分。這個獎項由業內不同界別的從業員就各個機場評分，評審範疇包括服務表現、效益、設施及規管運作。自
2006年以來，香港國際機場已連續七次獲得這項殊榮。
FLYING HIGHAirport Authority (AA) CEO Stanley Hui and senior management took part in the first Management Conference of the year on 30 March. The conference started with a review of 2011/12 performances, the future development of the airport, and the aviation industry’s ongoing challenges.
Confident about the future of Hong Kong International Airport (HKIA), Hui emphasised the importance of maintaining Hong Kong’s status as the international and regional aviation centre by enhancing the airport’s competitive position and connectivity with the Pearl River Delta. With the recent Government’s in-principle approval on the third runway development and the commencement of the Environmental Impact Assessment, Hui explained that maintaining a close relationship and dialogue with our business partners and stakeholders are crucial to HKIA’s future development.
更上一層樓
於3月30日，機場管理局行政總裁許漢忠與高層管理人員參加今年首個管理層大會。大家先於會上回顧2011/12年度的表現，接着討論了機場的未來發展和航空業持續面對的挑戰。許漢忠對香港國際機場的未來發展充滿信
心，並強調提升機場競爭力及加強與珠江三角洲的連繫，以維持香港的國際和區域航空中心地位至為重要。隨着政府最近原則上批准第三條跑道發展項目，以及環境影響評估工作的展開，許漢忠指出，與業務夥伴及持份者保持緊密關係及溝通，對機場的未來發展至關重要。
NEWS & EVENTS| 每月要聞
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INCHEON DELEGATION TOURAA CEO Stanley Hui welcomed a delegation from Incheon International Airport headed by its President and CEO Chae Wook Lee to HKIA on 23 March. The delegates visited the apron and landside areas, including the North Satellite Concourse, Midfield and West Apron development projects and cargo apron. Hui also shared HKIA’s latest development with the delegates.
仁川代表團到訪機場
於3月23日，機管局行政總裁許漢忠歡迎仁川國際機場代表團到訪機場。代表團由仁川機場主席兼行政總裁李采郁率領，他們參觀了停機坪及公眾區，包括北衞星客運廊、中場範圍及西停機坪發展項目，以及貨運停機坪。許漢忠亦與代表團分享了香港國際機場的最新發展。
LESSONS AT THE AIRPORT Students from seven secondary schools were treated to an educational tour of HKIA throughout March, enhancing their knowledge of the airport’s operations. AA staff provided updates on the future development of HKIA and its green initiatives to around 500 students. The students capped off the tour by visiting the SkyDeck, the HKIA Master Plan 2030 exhibition, and green features of the airport.
機場教室
來自七家中學的學生於3月內參觀香港國際機場，藉此加深對機場運作的認識。機管局人員向約500名學生講解機場的未來發展及環保措施，並安排他們參觀機場展望台、《香港國際機場
2030規劃大綱》展覽，以及機場各項環保設施。
HONG KONG’S YOUTH CAN FLYIn full support of Cathay Pacific’s “I Can Fly” youth programme, the AA organised a tour for 100 programme participants aged between 15 and 18 to nurture their interest in the aviation industry. The visit involved exploring a wide range of the airport’s operations including the terminals, the Integrated Airport Centre, apron and Air Traffic Control Centre.
Cathay Pacific’s “I Can Fly” programme aims to cultivate enthusiasm for aviation and the spirit of social service among Hong Kong’s youth. Since its launch in 2003, the AA has supported the airline’s efforts in inspiring young people to spread their wings, reach for their goals and lend a helping hand in their community.
本港青年衝上雲霄
機管局全力支持國泰航空的「飛躍理想計劃」，為100名年齡15至18歲的學員安排參觀活動，以培育他們對航空業的興趣。學員參觀了客運大樓、機場中央控制中心、停機坪及航空交通管制中心，了解機場運作的各個範疇。國泰航空的「飛躍理想計劃」旨在培育本港青年對航空業的熱誠，並且延
續服務社會的精神。這項計劃自2003年推出以來，機管局一直給予鼎力支持，藉此鼓勵青年人展翅高飛，奔向理想，努力服務社群。
AA CEO Stanley Hui (right) greets Chae Wook Lee (left),
President and CEO of Incheon International Airport.機管局行政總裁許漢忠（右）接待仁川國際機場主席兼行政總裁李采郁（左）。
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The treasured history and volunteer work of charitable organisations took centre stage at the “Glimpses of Hong Kong: Caring Hong Kong” exhibition displayed at Gate 62 on Level 6 in Terminal 1, Hong Kong International Airport (HKIA). Co-organised by the Leisure and Cultural Services Department and the Airport Authority (AA), the exhibition showcased various organisations’ charity work over the years, such as fostering harmonious neighbourhoods, supporting rural areas and promoting education among citizens.
CEBU PACIFIC’S NEW ROUTE TO KALIBOCebu Pacific Air became the first airline operating at HKIA to launch a service to Kalibo in the Philippines on 23 March. The new route enhances the convenience of passengers travelling from Hong Kong to Boracay, which is renowned for its pristine beaches and luxury hotels.
宿霧太平洋航空開辦卡利波新航線
於3月23日，宿霧太平洋航空推出往來菲律賓卡利波的航班服務，成為香港國際機場首家營辦這條新航線的航空公司，更方便旅客由香港出發前往長灘島。長灘島以優美的海灘及豪華酒店而聞名。
HONG KONG AIRLINES HEADS TO NEW CITIESHong Kong Airlines commenced inaugural flights to three new cities in March, extending its growing network of destinations across the world. On 1 March, the airline rolled out its service to Taiwan with three flights flying to Taipei daily and six flights to Kaohsiung per week.
The carrier also launched a flagship route to London by inaugurating a non-stop daily flight service to the city on 7 March. Hong Kong Airlines has designated three brand new Airbus A330-200s to fly this route, featuring its unique Club Class service offering enhanced comfort and convenience to its passengers.
香港航空開拓新航線
香港航空於3月開辦航線，往來三個新城市，以擴闊不斷拓展的全球航線網絡。於3月1日，航空公司推出往來台灣的航班服務，除了每天三班往來台北的航班外，亦提供往來高雄的航班服務，每周六班。此外，香港航空亦於3月7日開通每天一班直航倫敦的旗艦航線。這條航線以三架全新的空中巴士
A330-200型客機營運，航機更設獨有的Club Class服務，為旅客帶來更舒適便捷的體驗。
香港國際機場現正在一號客運大樓第六層62號登機閘口舉行「香江有情」展覽，介紹多個慈善團體的珍貴歷史及公益工作。這個展覽由康樂及文化事務署與機管局合辦，展示各個慈善團體多年來的公益工作，例如促進鄰里和諧、支持農業及推動教育。
HONG KONG’S BIG HEART善心滿香江
NEWS & EVENTS| 每月要聞
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A DATE WITH SENIOR CITIZENS The AA brought warmth and joy to over 420 senior citizens
in Tung Chung by co-organising the annual Spring Dinner with
Hong Kong Sheng Kung Hui Tung Chung Integrated Services and the
Neighbourhood Advice-Action Council Tung Chung Integrated Services Centre
on 2 March at AsiaWorld-Expo. The event aims to foster closer ties between the AA and
its neighbouring community, as well as promoting a sense of belonging for the elderly in society. This is
the seventh year such a spring dinner was organised for the elderly in Tung Chung.
During the evening, the elderly were treated to a delightful dinner along with performances, games and lucky draws. Around 60 volunteers from the AA participated in the event. Apart from assisting seniors with disabilities travelling to the venue, the volunteers also showed their talents in the music and dancing performances. The AA’s Chinese Ensemble Group also jammed
with Tung Chung Elderly Choir and gave a spectacular performance on stage.
與長者的約會
於3月2日，機管局聯同香港聖公會東涌綜合服務及鄰舍輔導會東涌綜合服務中心，在亞洲國際博覽館合辦一年一度的新春晚
宴，為東涌區內超過420名長者送上溫暖和歡樂。這項活動旨在促進機管局與鄰近社區的聯繫，以及加強長者對社會的歸屬感。今年已是第七年為東涌長者舉辦新春晚宴。長者們當晚一邊品嘗豐富晚餐，一邊欣賞表演節目，並且參與遊戲及幸運
抽獎，度過了愉快的晚上。機管局約60名義工參與活動，除了協助行動不便的長者前往會場外，他們更載歌載舞，盡顯才華。機管局中樂小組亦與東涌長者合唱團同台演出，為大家獻上精采表演。
SHARING JOY WITH THE ELDERLY On 26 March, the AA treated over 1,000 elderly residents of Tuen Mun to a dinner as it hosted the “Banquet for the Elderly in Tuen Mun” for the fourth year. In cooperation with the Tuen Mun Respect for the Aged Association, the event underscores the AA’s ongoing initiatives to reach out and give back to its neighbouring community.
AA CEO Stanley Hui and Tuen Mun District Council Chairman Lau Wong-fat spent an enjoyable evening with the participants. The dinner was accompanied by lively entertainment showcasing singing performances by AA staff and Tuen Mun district councillors.
與長者同樂
於3月26日，機管局第四年與屯門敬老會合辦「屯門敬老聯歡晚宴」，邀請超過1 000名屯門區長者出席。機管局藉着這項活動，關懷及回饋鄰近社區。機管局行政總裁許漢忠及屯門區議會主席劉皇發出席了晚宴，
與參加者度過愉快的晚上。機管局員工與屯門區議員更即席獻唱，為晚宴增添歡樂氣氛。
MAKING A POSITIVE DIFFERENCE The AA extended a helping hand to less privileged families by organising an airport visit as part of the “Rotary Club Ride 2012” programme on 18 March. Around 300 participants enjoyed taking in the sights of HKIA at the SkyDeck and visiting the HKIA Master Plan 2030 exhibition.
Organised by the Rotary Club of Causeway Bay with the full support of the Neighbourhood Advice-Action Council, the excursion allowed participants to experience activities that they previously did not have the opportunity to do. The tour also provided a platform for the less privileged to make new friends with various social groups, as well as appreciating the fun time spent with their families.
Throughout the years, the AA has carried out various programmes aimed at helping the youth, elderly and less privileged in society to uplift their spirits and touch their lives in a positive way.
樂助社群
於3月18日，機場管理局為「愛心滿扶輪 眾志顯關懷2012」計劃舉辦機場參觀活動，向弱勢家庭伸出援手。當天約300名參加者前往機場展望台，俯瞰整個機場，並參觀了《香港國際機場
2030規劃大綱》展覽。這項計劃由銅鑼灣扶輪社主辦，並獲得鄰舍輔
導會全力支持，讓參加者親身體驗以往從沒機會
參與的活動。這次參觀活動亦為弱勢社群提供平台，認識來自不同社會階層的人士，並與家人共享天倫。多年來，機管局一直致力推行各項計劃，幫助
青年、長者及弱勢社群，鼓勵他們以積極的態度面對生活。
{ The AA co-organises the banquet for the elderly members with the Tuen Mun Respect for the Aged Association for the fourth year. 機管局與屯門敬老會第四年攜手為長者舉辦晚宴。
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Each check-in baggage is attached with a bag tag containing a Baggage Source Message (BSM) such as flight number information. In the event that a bag tag does not contain the BSM after the baggage has entered the Baggage Handling System, it will be handled accordingly by airport personnel.
每件寄艙行李均會貼上行李標籤，內裏儲存了航班編號等行李資料信息。如果行李在運往行李處理系統後，行李標籤沒有顯示任何行李資料信息，這件行李會被稱為「無料行李」，須由機場工作人員另行處理。
‘BAGGAGE WITHOUT BSM’「 無料行李」
SEVENTH HEAVEN FOR CSR INITIATIVES履行企業社會責任 連續七年榮獲嘉許Lauded for its outstanding corporate social responsibility (CSR) practices, the Airport Authority (AA) once again emerged as a recipient of the “Caring Organisation” Logo for the seventh consecutive year. The Caring Organisation Logo is awarded under the Caring Company Scheme launched in 2002 by The Hong Kong Council of Social Service (HKCSS) which aims to cultivate good corporate citizenship among companies in Hong Kong.
The AA has incorporated various CSR programmes across all aspects of the airport, from day-to-day operations to long-term planning. These initiatives include implementing environmental programmes and actively participating in charitable events for the well-being of the community.
機場管理局在實踐企業社會責任方面的卓越表現備受讚揚，連續第七年獲頒發同心展關懷」標誌。香港社會服務聯會於2002年推出「商界展關懷」計劃，旨在推動本地企業及機構履行良好企業公民責任，並頒發「同心展關懷」標誌，以示嘉許。由日常運作以至長遠規劃，機管局於機場各個範疇推行了多項企業社會責任措
施，當中包括實行環保計劃，以及積極參與慈善活動，惠澤社群。
OBSERVING THE FAITHA new prayer room at Level 5 of Terminal 2 welcomed passengers of all religions on 21 March, enhancing the convenience of travellers who wish to observe their faith during their stay at Hong Kong International Airport (HKIA). This adds to the three existing prayer rooms located throughout Terminal 1 and the North Satellite Concourse. The new prayer room is supported and administered with the assistance of the Airport Chaplaincy of the Hong Kong Six Religious Leaders Colloquium.
靜思祈禱
香港國際機場二號客運大樓第五層的新祈禱室於3月21日啟用，方便信奉不同宗教的旅客在機場祈禱或靜思。除了這個新設的祈禱室外，現有三個祈禱室分別位於一號客運大樓及北衞星客運廊。新祈禱室由香港六宗教領袖座談會機場宗教服務提供支援及協助管理。
MONTHLY SAFETY PERFORMANCE
每月安全表現
INJURY RATE 受傷比率(per million passengers每百萬旅客)
1月 JAN 2月 FEB0
1
2
3
4
5
6
5.58 5.85
NEWS & EVENTS| 每月要聞
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EXTENDING AN AWARD WINNING STREAKHKIA’s 2010/11 “Plant the Future” Annual Report continues to set high standards as it recently garnered three Mercury Awards, which honours organisations that have displayed outstanding achievements in professional communications.
The report won a Silver Award for the design of the report, and took home Bronze Awards for the writing and overall presentation under the category of airport management.
In addition, the report took home the Bronze Award in the “Annual Reports - Corporate - Traditional: Between 101-160 Pages” category at the Astrid Awards 2012. The international competition honours outstanding achievement in design communications.
With these accolades, the 2010/11 annual report has won a total of nine awards.
機場年報再奪殊榮
香港國際機場憑着主題為「悉心規劃 建設未來」的2010/11年報，在「Mercury Awards」中勇奪三獎，彰顯機場年報的優秀表現。這個獎項旨在表揚在專業傳訊方面成就卓越的機構。除了獲得設計銀獎外，機場年報亦在機場管理業組別中奪得寫作及整體編排銅獎。此外，機場年報亦於2012年「Astrid Awards」中的「年報—企業—傳統：101至160頁」類別中
獲得銅獎。這個國際性比賽旨在嘉許於設計及傳訊方面表現傑出的作品。連同以上的獎項，機場的2010/11年報已合共贏得九個獎項。
AN APPETITE FOR CHARITYThe AA brought hope to the less fortunate by participating in the Community Chest’s “Skip Lunch Day” charity event on 22 March. AA staff supported the event by forgoing their regular lunch on that day to donate towards the organisation’s “Services for Street Sleepers and Cage Residents” programme.
慈善「折」食
機管局於3月22日參與由公益金舉辦的公益行善『折』食日」，為弱勢社群帶來希望。機管局員工踴躍支持這次活動，在當天省下午膳費用，捐助給公益金的露宿者及籠屋居民服務」。
ANNUAL REPORT CONTINUES TO SHINE機場年報繼續備受注目
HKIA’s 2009/10 “Our Green Airport” Annual Report was on full display at an exhibition at Exchange Square commemorating the outstanding winners of the 25th International ARC Awards in celebration of its Silver Jubilee in March. Last year, the AA annual report received an Honour Award in the Overall Annual Report in Airport Management category.
為慶祝銀禧誌慶，國際ARC年報大獎主辦機構於3月在交易廣場舉行展覽，展出榮獲第25屆國際ARC年報大獎的優秀作品，以「環保機場 綠意飛揚」為主題的香港國際機場2009/10年度年報亦是展覽作品之一。機管局年報於去年獲頒「整體年報製作─機場管理」組別優異獎。
MONTHLY THROUGHPUT每月客貨運量
PASSENGER TRAFFIC客運量(‘000 passengers 千人次)
CARGO TRAFFIC貨運量(‘000 tonnes 千公噸)
0 1000 2000 3000 4000 5000
4,079
3,99902/2011
02/2012
0 50 100 150 200 250 300
242
287
02/2011
02/2012
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In over 30 years working in the aviation industry, I’ve never found a dull moment.
我從事航空工作30多年， 從沒有一刻感到沉悶。
TAKING ON A NEW CHALLENGEFor almost 17 years, Howard Eng lent a steady hand in managing the vast operations of Hong Kong International Airport (HKIA) as Executive Director, Airport Operations. Before leaving to take up a new role in Toronto, Canada, he sat down with HKIA News, sharing how the world’s finest airport has provided him with a world of possibilities and a wealth of fond memories to last a lifetime.
As someone fascinated with airplanes since childhood, it seems fitting that Howard Eng would make his mark in the aviation industry. From his early days working at the Edmonton International Airport in Canada to overseeing the operations and development of HKIA, Howard established a solid track record in all facets of airport operations. It’s not an exaggeration to say that he shared the same success story with this airport.
“Over the past 17 years, I have witnessed the growth of HKIA from its construction to becoming one of the finest airports in the world. For me, it was like raising a child, witnessing its birth and nurturing it to become a successful teenager. Not many of us in the aviation industry get the chance to experience this and I am honoured to have been a part of HKIA’s growth,” Howard says.
Crediting an ever-changing business environment and a strong sense of camaraderie, Howard regards the aviation industry as one of the most satisfying and rewarding industries to build a career in. “The constant change is the uniqueness of this industry,” referring to the vicissitudes experienced by the industry throughout the years, from fuel crises and the SARS pandemic to the tightening of aviation security. What helped the industry and the airport to weather these challenges was teamwork.
“Whenever anyone needs help, the whole aviation community always pulls together with a ‘can-do’ spirit to work
things out. In over 30 years working in the aviation industry, I’ve never found a dull moment.”
However, managing one of the world’s busiest airports with a round-the-clock operation can be excruciatingly stressful. Thus, Howard emphasises the importance of maintaining a healthy lifestyle and work-life balance. He relaxes by spending quality time with his family and engaging in physical activities such as hiking and playing golf. He is also an avid reader who likes to immerse himself in the exciting plot of a great book.
After a stellar career at the Airport Authority (AA), Howard began his new challenge as President and CEO of the Greater Toronto Airport Authority in March.
Looking back at his career with the AA, Howard reveals that he will miss the people and the friendships he developed along the way the most. “The most wonderful moments during my time in HKIA are the collaboration between the AA and its business partners working towards a single goal. The fulfillment of seeing the integrated efforts and respect of each of the 65,000-strong airport community in making HKIA one of the world’s finest airports is second to none.”
Howard is grateful that he always received the full support from the Board of Directors and the entire AA staff in addressing various issues at the airport. “I would like to thank them for their support and helping mould my career as a well-rounded aviation industry professional.”
迎接新挑戰
剛離任的香港國際機場運行執行總監伍翹楚（Howard）近17年來堅定不移，管理機場的龐大運作。在遠赴加拿大多倫多履新前，他與 翱翔天地》分享了這個全球最佳機場，如何為他帶來無盡機遇，還有永誌難忘的珍貴回憶。
Howard自小便是「飛機迷」，長大後投身航空業看來是理所當然。從早年任職加拿大埃德蒙頓國際機場，以至負責監督香港國際機場的運作和發展，Howard在機場運作各個範疇均創立佳績。如果說他與香港國際機場同樣擁有驕人成就，也絕不為過。
Howard說：「在過去17年，我見證了香港國際機場的成長，從建造階段開始，逐步躋身全球最佳機場之列。這對我而言，就像養育孩子一樣，看
1
2
FEATURES| 專題故事
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1. Howard enjoying the Staff Annual Dinner with fellow colleagues. 伍翹楚與同事於周年聚餐上歡聚。
2. Howard greets basketball superstar Yao Ming at HKIA. 伍翹楚在香港國際機場接待籃球巨星姚明。
3. Howard takes part in the coastal cleanup activity to support environmental protection by action. 伍翹楚參與海岸清潔活動，身體力行支持環保。
着他的誕生，然後把他培育成才。在航空業界中，這是難能可貴的經驗，我很榮幸能夠親身經歷香港國際機場的發展。」
Howard認為，儘管營商環境不斷轉變，但業界始終團結一致，故此航空業是其中一個能帶來極大滿足感和回報的行業，值得投身其中，發展事業。他說：「航空業的獨特之處是瞬息萬變。」所指的是業界多年來經歷的種種變遷，當中包括燃油危機、「沙士」疫情爆發及收緊航空保安管制等，而幫助業界及機場克服這些挑戰的，正是團隊合作精神。「每當業界有人需要幫忙，大家定必群策
群力，發揮積極拼搏精神，把事情辦好。我從事航空工作30多年，從沒有一刻感到沉悶。」然而，香港國際機場是全球最繁忙機場
之一，全日24小時運作，要管理這個機場，壓力非常沉重。因此，Howard很注重健康生活，亦積極保持工作與生活的平衡。在工餘時間，他會與家人共享天倫，放鬆心情，閑來亦喜愛做運動，例如遠足和打高爾夫球。此外，他也是一個書迷，喜歡沉醉於書中扣人心弦的故事情節。在機場管理局取得卓越成就後，Howard
於3月加入大多倫多機場管理局，出任總裁兼行政總監一職，展開新的挑戰。回顧在機管局的工作，最讓Howard感
到依依不捨的，就是一直與他並肩作戰的同事，以及彼此建立的深厚情誼。他說：「機管局與業務夥伴多年來合作無間，朝着共同目標邁進，這些點點滴滴，都是我在機場工作期間最難忘的時刻。看到65 000名機場員工共同努力和互相尊重，令香港國際機場成為世界首屈一指的機場，為我帶來無與倫比的滿足感。」
Howard表示，一直以來，在處理機場各項不同事務上，董事會及機管局全體員工都給予他全力支持，對此他深表謝意。他說：「我衷心感謝他們的支持，讓我的事業得到全面發展，成為航空業界的專才。」
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LIGHTING UP THE WAYAs an organisation with the largest scale of LED lights utilisation in Hong Kong, HKIA invited 23 representatives from the Government and public utility companies to showcase its energy efficiency on 16 March. Representative of the AA led the LED lights demonstration while also sharing lessons learnt during the LED installation process with the participants. The AA is currently on schedule to replace 81,000 lights with LEDs at the terminals by 2013.
機場照亮環保之道
香港國際機場是本港最大規模使用發光二極管燈的機構。於3月16日，機管局邀請了23名來自政府及公用事業公司的代表，向他們展示機場提升能源效益的工作。機管局代表帶領參加者參觀機場的發光二極管照明裝置，並分享了於安裝發光二極管過程中所得的經驗與心得。機管局現正按照計劃，將客運大樓81 000個照明裝置更換為發光二極管燈，預計於2013年年底前完成。
GREEN FOOTSTEPSThe AA continued to foster a green lifestyle among its staff by participating in the annual Walk for the Environment 2012 on 18 March. As a sponsor of the event, 22 AA staff and family members enjoyed healthy exercise while contributing to a meaningful cause by hiking through the five kilometre route from the Ma On Shan Country Park Barbecue Site to Sai Kung Po Lo Che.
Organised by The Conservancy Association, the event aims to raise awareness on environmental protection and the conservation of Hong Kong’s natural and cultural heritage.
綠色足迹
機管局於3月18日參與一年一度的「環保行2012」，繼續向員工宣揚綠色生活。機管局是這項活動的贊助機構，共有22名機管局員工與家人參加了這項既健康亦饒富意義的活動，他們從馬鞍山郊野公園燒烤場出發，步行至西貢菠蘿輋，路程全長5公里。這項活動由長春社舉辦，旨在提高公眾對環境保護
及香港自然和文化遺產保育的意識。
GOING GREEN| 關注環保
HKIA boosted its green track record by winning the “Best of Eco-life Awards: Green Building” in the U Green Awards 2011 in recognition of its environmentally friendly architecture and facilities. Organised by U Magazine for the third time, the accolade was open to public nomination across several green categories. HKIA outshone 12 other nominees for the award with over 40,000 votes to take home the honour.
Among the airport’s features recognised for the award included exceptional sound insulation, light, ventilation and air quality. The AA’s initiatives on introducing LED lights at the terminals and the use of natural sunlight were also cited as outstanding green measures for energy conservation.
香港國際機場在2011年「『您』想綠色生活大獎」中，獲得「最喜愛的綠色建築」獎項，肯定了機場在環保建築及設施方面的卓越成就。由《U Magazine》舉辦的第三屆「『您』想綠色生活大獎」，設有多個類別的環保獎項，各個獎項均接受公眾提名。結果香港國際機場獲得超過
40 000票，在其他12個獲提名的建築物中脫穎而出。機場多項措施備受讚賞，當中包括在隔音、照明、通風及空氣質素方面的措施都表現出眾。機管
局亦在客運大樓引入發光二極管燈及利用天然光，這些措施在節能方面別具成效。
GREEN STAMP OF APPROVAL環保表現 廣受肯定
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Brain Teaser of the Month 細心想，贏獎賞！Put your keen observation skills to the test and stand a chance to win a cash coupon worth HK$100 to spend at Terminal 1 and 2.
Send your answers to [email protected] on or before 7 May 2012. Five winners will be selected to receive the prize.請於2012年5月7日或以前，將正確答案發送至[email protected]，五名幸運兒將有機會獲獎。
(B) Terminal 1 一號客運大樓
Question Answer of issue 049
A) 81,000 pieces 枚
B) 82,000 pieces 枚
C) 83,000 pieces 枚
問題第49期答案
HKIA News is published by Airport AuthorityHong Kong. All rights reserved. This publicationmay not be sold. No part of this publication may beotherwise reproduced, adapted, performed in publicor transmitted in any form by any process without theprior authorisation of Airport Authority Hong Kong.© Airport Authority Hong Kong 2012
HKIA Tower, 1 Sky Plaza Road,Hong Kong International AirportLantau, HONG KONG香港大嶼山香港國際機場
翔天路一號機場行政大樓
www.hongkongairport.com
Printed on recycled paper
How many LED light bulbs is the AA planning to replace by 2013?機管局計劃於2013年年底前，在機場換上多少枚發光二極管燈？
發揮你敏銳的觀察力，即有機會贏取100港元現金劵，讓你在一號及二號客運大樓消費。
WINNERS OF ISSUE 049 第49期得獎名單Jenny Lai 黎潔瑩
Kathy Lam 林燕荷
Johnny Poon 潘耀堂
Alex Wong 黃力衡
Thomas Wong 黃智為
SWEET DREAMS優質睡眠
DID YOU KNOW?你知道嗎？
Stretching out to a
staggering length
of 3,800 metres, the
runway at HKIA is equivalent
to placing approximately
52 Airbus A380s, the world’s largest passenger aircraft, from end to end.
香港國際機場的跑道 全長 達
3 8 0 0米，長度足以容納約52架全球最大型的空中巴士A380型客機直線排列。
Airport Authority (AA) staff enjoyed an informative workshop highlighting the importance of quality sleep on 9 March, as part of the Human Resources Department’s initiatives to enhance the well-being and work-life balance of its staff.
Thirty attendees listened to a registered social worker who shared useful advice on how to attain enough quality sleep and become well rested for a productive day ahead. He covered topics including factors that affect mental situation, interesting facts on rest and healthy sleep, and different types of physical and mental relaxation methods.
於3月9日，機場管理局員工參加了探討優質睡眠重要性的工作坊。這個工作坊內容充實，由人力資源部舉辦，旨在促進員工健康，並推動他們於工作與生活之間保持平衡。註冊社工分享了如何擁有充足優質睡眠的實用建議，教導30名參加者爭取適當
休息，以迎接新一天的工作。這個工作坊亦探討了影響精神狀況的因素、休息及健康睡眠的有趣資料，以及各種放鬆身心的方法。
Have a great idea for HKIA News?Contact us via [email protected] tell us what you’re thinking.
若你對《 翔天地》有任何意見，歡迎隨時與我們聯絡，電郵地址為[email protected]
《 翔天地》由香港機場管理局印
製並保留一切版權。本刊物為非賣
品。未經香港機場管理局授權不得
複製、使用、向公眾以任何方式展
示或傳播刊物內任何內容。
©香港機場管理局2012
HAPPY HOURS | 工餘時光
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