eapp user guide€¦ · this process can be done on a laptop, desktop and tablet (portrait or...

V.3-20

eApp User Guide

2 For agent use only. Not for distribution to the public as sales literature.

Table of Contents What is the ESubmission Process? ............................................................................................................................. 3

Benefits of eApp ............................................................................................................................................................... 3

Are There Any Product Features Not Supported By eApp? ........................................................................................ 3

How Does the eApp Process Work? ............................................................................................................................ 4

Request a New Application .............................................................................................................................................. 4

Ink Signatures and Leave-Behind Materials ................................................................................................................... 5

New Business Cover Sheet………………………….......………………………………………………………………………………………………………..5

Using the eApp Successfully………………………………………………………………………………………………………………………………………………6

Navigation………………………………………………………………………………………………………………………………………………………………..6

Life New Business Calculator…………………………………………………………………………………………………………………………………….7

Electronic Consents………………………………………………………………………………………………………………………………………………….8

Printing Your Application in eApp……………………………………………………………………………………………………………………………..9

Esignature Process…………………………………………………………………………………………………………………………………………………………10

How Does the eApp eSign Work?............................................................................................................................11

Two Ways to eSign…………………………………………………………………………………………………………………………………………….12

What Happens After I Submit?............................................................................................................................................17


1. What is the ESubmission Process?

The Nassau Re ESubmission Process allows you to build your clients’ application package, obtain electronic

signatures, and submit it electronically for approval.

The EApp is simply a snapshot of the Nassau Re applications and, now here is the best part – all required forms

in addition to the application also have rules and edits built in to help you complete them correctly and minimize

any NIGO situations. Each form will prevent you from skipping a field or entering incorrect data.

This process can be done on a laptop, desktop and tablet (portrait or landscape)

a) Benefits of eApp

The EApp is simply a snapshot of the Nassau Re paper applications you are familiar with today. The

most important aspects of an EApp:

• Intelligent data entry – when you enter data in one field, it flows through all of the forms and it determines which subsequent fields and forms are required.

o Example 1: Select Non-U.S. Citizen and additional fields become required. o Example 2: Select more than 3 policy beneficiaries option on the cover page, and the

additional beneficiary application form is added to your app package.

• State Specific Forms – the system is designed to generate the applicable forms based on the state in which the application is signed so you will never receive the incorrect form.

• Built-in error messages – if you enter incorrect information, an error message will pop up and the field will remain red.

• Electronic Signatures – eApp supports E-signatures at both the point of sale and via email, giving you the flexibility you need.

b) Are There Any Product Features Not Supported By eApp?

eApp has been designed to assist you with submitting IGO (In Good Order) applications in most

situations. However, there are a few situations that are not supported, such as corporate-owned or

partnership-owned applications and exceptions to product age/face restrictions.

SalesNet.nsre.com

eApp

Nassau Re

First time users must create an

account. Click the “Sign Up

button”

Select “Agent” in the drop down

and fill in your info to create

your logins and then click

register.

You will receive an email to confirm

your registration. Once you click on

the link, you’re ready to complete

an e-app

Once you log in, you will select

“Start New Application”


2. How Does the eApp Process Work?

a) Request a New Application based on the information learned in the Quote. Just select the state of

issue, then the product type, then the product applied for and a list of basic required forms will display,

such as the application, disclosures, etc. No need to worry about these; the system will generate them

automatically when you are ready to submit the application. As you complete the application, the system

will add more forms to this list automatically, based on your input. Simply click on the Create Application

button at the bottom of the screen.

Select Create Application


b) Ink Signatures and Leave-Behind Materials: Certain forms require ink signatures to be in good

order so it makes most sense to bring paper copies with you. Those forms include 1035 exchange

requests and liquidation request forms. Paper copies are available through Salesnet.nsre.com. In

addition, certain forms must be left with your client, such as the Buyer’s Guide and the Accelerated Death

Benefit Disclosure.

c) New Business Cover Sheet is required to provide additional firm information, details on the initial

premium, and details on the policy owner. It also allows you to provide any additional special instructions.

All fields highlighted in

RED are REQUIRED

Create a name that can be

easily remembered


3. Using the eApp Successfully

a) Navigation: As with any software package, there are some navigation and data entry guidelines that

will make this process easier for you:

As you complete each

page, click here to move

to the next or previous

page.

Click this symbol to

open a drop-down for

page navigation and

error resolution. Click

on any page in the

drop-down to navigate

directly to that page.

Remember, all fields

highlighted in red are

required. Some fields

of the application

include a handy drop-

down; just select the

drop-down and choose

the correct option.

Click on your case progress to see a complete list

of errors. Click on the error to navigate to that field.


b) Life New Business Premium Calculator: The calculator is found after your life insurance application forms, and will take the application information you have already provided and calculate your client’s premium. The calculated premium will be submitted to us with your completed application.

First, verify that the

plan information and

client information is

accurate. If any of this

information needs to

be changed, go back to

the application and

make the change. Next, click on Calculate Premium. The Modal Premium and Annual

Premium will then appear on this page, and the correct premium will

also appear on the application.


c) Electronic Consents: You will notice that Electronic Signature Consent forms are included in your

eApplication kit. A consent form is required for each individual who will be Esigning.

If you consent to sign your forms

electronically, select here.

This is the agent E-Consent. Please

note: you and your client must each

consent to electronic signatures and

electronic delivery of disclosures to

complete your eApplication.


d) Printing your application in eApp

You can print at any time. Just select Other

Actions and click Display/Print PDF from the

drop-down.

We recommend that you print a copy of your completed

applications and store them in a secure location for future

reference. Completed applications will continue be available

for 60 days after completion.


4. ESignature Process

When the application is 100% complete, eApp will prompt you to continue to ESignature. Not everyone is

familiar with the ESign process, so be prepared to explain it to your clients.

It is important to note that the application will be locked

once you decide to use E-Signature and any changes to

your application can only be made by unlocking the

application. When the application is unlocked, any

signatures that have been completed will need to be re-

requested.


1. How does the EApp ESign work?

The Electronic Signature screen is displayed. Select the individual who will be Esigning first (Insured or

Agent in this example).


2. Two Ways to ESign:

You may elect either the ‘Sign Now’ or ‘Sign Later’ option. The Sign Now option allows you and your

client to sign the forms using the touch screen on your electronic tablet or a mouse. The Sign Later

option may be used to request the electronic signature via email request.

Select Sign Now

Each form that you, the agent must sign

appears in a list above. You should review

each document before agreeing with the

terms.

After you have reviewed each form, confirm you

agree with the terms by selecting this box. Important!

This box must be selected for each form that your

signature will be applied to.


Next you will complete your on-site signature. Provide the location you are signing, and your agent ID.

Next, you may choose one of two options for providing your e-signature; either (A) apply your signature

using the font that appears in the space provided, or (B) sign on the pad in the space provided and select ‘I

Consent’.

Option B

Option A


Next, you will be prompted for your client’s Esignature. If your client is with you and prefers to provide their

signature at the point of sale, select Sign Now and repeat the steps above with your client. If you are not

with your client, or your client prefers to sign later, select Send Email Request. For this example, we will

walk through the Send Email Request option.

Note that the email text will be presented here. You have

the ability to modify the text if desired.

To send an Email request to your client, provide their email

address, your email, last four of SSN, and DOB

After selecting Send Email Request, you will see a confirmation screen. Select Back to Signers.


Here you will see the status of all signatures. Select Back to Application.

Please Note: your EApplication cannot be completed until ALL signatures have been completed. You can

send reminders to your client from here.

NEW!! Is Your Client Having Trouble With The Signing Process?

Take a look at our Client Signature guide for helpful tips.


When all of the documents have been esigned, the system will return to the beginning of the application

indicating that you are nearly finished with the application. Once you click on Continue, the following

screen will display allowing you to complete the eApp process.

Select Continue to finalize your application.

Confirm you are ready to submit your application.

Congratulations! Your application has been

electronically submitted to our back office. Note

the status of Finished.


3. What Happens After I Submit?

If your client has elected to pay by check, be sure to mail the initial premium to the address indicated on

your application: Nassau Life and Annuity Company

PO Box 219361, Kansas City, MO 64121-9361

Once submitted, all of the pertinent data will be passed to a new file at the New Business desk where it

will go through the standard process. If you want to check on the status of your case, you can see your

pending status at Salesnet.nsre.com.

You can also continue to manage all your e-Applications using a handy dashboard pictured below.

From All Applications, you can check the status

of your submitted cases, print them out, or review

history.

Any applications that are pending Signature are

noted in the dashboard.

eapp user guide€¦ · this process can be done on a laptop, desktop and tablet (portrait or...

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