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e-Governance Roadmap (eGRM) Report

Dehradun, Government of Uttarakhand

May-2007

This document is a confidential document of Govt. of Uttarakhand. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, whether electronic, mechanical, photocopying, recording, or otherwise, without the written permission of

Government of Uttarakhand.

Prepared By: Wipro Consulting

TABLE OF CONTENTS

1 NATIONAL E-GOVERNANCE PLAN & CAPACITY BUILDING . 7

1.1 ABOUT NEGP ....................................................................7 1.2 ABOUT THIS PROJECT ...........................................................7 1.3 OUR APPROACH..................................................................8

2 VISION AND GOALS ......................................................... 10

2.1 E-GOVERNANCE VISION ...................................................... 10 2.2 IT READINESS FOR THE STATE OF UTTARAKHAND ......................... 11 2.3 PRESENT STATUS .............................................................. 12 2.4 IT READINESS: COMPARISON WITH OTHER STATES ....................... 15 2.5 STAKEHOLDERS AND EXPECTATIONS ........................................... 17

3 SOCIO ECONOMIC ASSESSMENT ...................................... 20

3.1 ECONOMY....................................................................... 20 3.2 CLIMATE & DEMOGRAPHY............................................... 24 3.3 HEALTHCARE AND POVERTY ALLEVIATION................................... 26 3.4 CONCLUSIONS ................................................................. 27

4 STRATEGY (PROPOSED INITIATIVES).............................. 29

4.1 CORE INITIATIVES ............................................................. 29 4.2 CORE INFRASTRUCTURE....................................................... 31 4.3 CORE APPLICATIONS .......................................................... 37 4.4 DEVELOPMENT OF DEPARTMENTAL APPLICATIONS.......................... 38 4.5 SERVICE DELIVERY CHANNELS ............................................... 40 4.6 DEVELOPMENT - COMPARATIVE STATUS .................................... 42

5 GOVERNMENT PROCESS RE-ENGINEERING (GPR)............ 44

6 UTTARAKHAND E-GOVERNANCE BLUEPRINT.................... 45

6.1 E-GOVERNANCE ROADMAP: .................................................. 46 6.2 ON-GOING PROJECTS OF NIC:............................................... 50 6.3 ON-GOING PROJECTS OF PMU E-GOVERNANCE / ITDA: ................. 51 6.4 OTHER ON-GOING PROJECTS................................................. 52

7 SUMMARY AND NEXT STEPS............................................. 52

8 ANNEXURE – I: E-GOVERNANCE PROJECTS LIST.............. 54

9 ANNEXURE – II: DATA CAPTURED DURING THE STUDY.... 56

9.1 HEALTH DEPARTMENT ......................................................... 56 9.2 FOREST DEPARTMENT ......................................................... 57 9.3 TOURISM DEPARTMENT ....................................................... 59 9.4 INDUSTRIES DEPARTMENT .................................................... 60 9.5 FOOD AND CIVIL SUPPLIES DEPARTMENT ................................... 61

UTTARAKHAND – e-Governance Roadmap

9.6 LABOUR DEPARTMENT......................................................... 63 9.7 RURAL DEVELOPMENT ......................................................... 65 9.8 SECRETARIAT ADMINISTRATION.............................................. 66 9.9 PANCHAYATI RAJ INSTITUTIONS (PRI’S) ................................... 67 9.10 CO-OPERATIVES ............................................................... 69 9.11 TRANSPORT..................................................................... 70 9.12 AGRICULTURE .................................................................. 72 9.13 REVENUE (PROPERTY REGISTRATION) ...................................... 73 9.14 EMPLOYMENT ................................................................... 74 9.15 FINANCE-TREASURIES ........................................................ 75

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List of Exhibits:

Exhibit 1: Our Approach to the study.

Exhibit 2: E-Governance Vision – Uttarakhand

Exhibit 3: Existing Institutional Framework

Exhibit 4: E-Readiness for the state (2005)

Exhibit 5: Movement Potential of Uttarakhand post e-gov Initiatives Vis-à-Vis other states

Exhibit 6: District map of Uttarakhand. SWOT analysis of Uttarakhand State.

Exhibit 7: Sector Contribution of Net Domestic Product at current prices Ongoing

Initiatives and roll out plan at ITDA Uttarakhand

Exhibit 8: Employment status 2004-05

Exhibit 9: Agriculture Scenario in Uttarakhand

Exhibit 10: Uttarakhand major forest statistics

Exhibit 11: Infrastructure (Electrification & Roads) Status

Exhibit 12: Power Supply Position –Uttarakhand Vis-a`-Vis northern States

Exhibit 13: Comparison Peak Demand / Demand Met (Uttarakhand vis-à-vis Other

Northern States)

Exhibit 14: Status Industrial Investment and Employment.

Exhibit 15: Population demographics – Uttarakhand

Exhibit 16: Population (Total & SC, ST), Sex Ratio, Literacy Scenario Uttarakhand vis-à-

vis All India

Exhibit 17: Indicators for Education sector in Uttarakhand

Exhibit 18: Uttarakhand State's Health Indicators vis-a-vis India & Other States

Exhibit 19: Health Care Infrastructure – Uttarakhand

Exhibit 20: Indicative data for a citizen charter

Exhibit 21: State Information Architecture

Exhibit 22: Architectural Framework for USWAN

Exhibit 23: Service Delivery Channels & Strategic approach

Exhibit 24: Proposed Institutional Framework

Exhibit 25: Govt. Process Re-engineering

Exhibit 26: E-Governance Blue-print –Uttarakhand

Exhibit 27: E-Governance Roadmap

Exhibit 28: On-going projects of NIC

Exhibit 29: On-going projects of PMU e-Governance / ITDA

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5

List of Abbreviations:

ACA Additional Central Assistance

AIDS Acquired Immune Deficiency Syndrome

ASP Application Service Provider

BOOT Build Own Operate Transfer

BSNL Bharat Sanchar Nigam Ltd

CBRM Capacity Building Roadmap

CDR Credit Deposit Ratio

CDV Citizen Data Vault

CHC Community Health Centre

CIC Community Interface Centre

CM Chief Minister

CS Chief Secretary

CSC Citizen Service Centre

DIT Department of Information Technology, GoI

DPR Detail Project Report

DST Department of Science and Technology

EAS Employment Assurance Scheme

EBPP Electronic Bill Presentation and Payment

ECS Electronic Clearing System

EGRM e-Governance Roadmap

FCS Food and Civil Supply

G2B Government to Business

G2C Government to Citizen

G2E Government to Employee

GIS Geographical Information System

GoI Government of India

GoU Government of Uttarakhand

GPR Government Process Re-engineering

GSDP Gross State Domestic Product

HRMS Human Resource Management System

Ha. Hectare

ICT Information and Communication Technology

IT Information Technology

ITDA Information Technology Development

Agency

JV Joint Venture

MI Minor Irrigation Department

MMP Mission Mode Project

MPHS Multi Purpose household Survey

MW Mega Watt


6

MU Million Unit

NACO National AIDS Control Organisation

NCAER National Council of Applied Economics and

Research

NeGP National e-Governance Plan

NGO Non Government Organisation

NDP Net Domestic Product

NIC National Informatics Centre

NISG National Institute of Smart Government

NSSO National Sample Survey Organisation

O&M Operations and Maintenance

PDS Public Distribution System

PEMT Project e-Governance Mission Team

PKI Public Key Infrastructure

PHC Primary Health Centers

PMT Project Management Team

PMU Project Management Unit

PoP Point of Presence

PPP Public Private Partnership

PR Panchayati Raj

PRI Panchayati Raj Institution

PSC Project Steering Committee

PSP Private Sector Participation

PWD Public Works Department

RD Rural Development

RFP Request for Proposal

RTO Regional Transport Office

SC Sub-Centers

SDC State Data Centre

SEMT State e-Governance Mission Team

SGSY Swarnajayanti Gram Swarojgar Yojna

SRO Sub Registrar Office

SSI Small Scale Industry

ST Schedule Tribe

STP Software Technology Park

SWAN State Wide Area Network

SWOT Strength Weakness Opportunity Threat

USWAN Uttarakhand State Wide Area Network

TS Portal Teacher Student Portal

UFS Uttarakhand Forest Statistics

VoIP Voice Over Internet Protocol

WAN Wide Area Network


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1 National e-Governance Plan & Capacity Building

1.1 About NeGP

The National e-Governance Plan (NeGP), has been initiated by the Government of

India (GoI) to institute and enable mechanisms for Government to deliver citizen

services using the benefits of Information Technology. This program provides

support to the e-Governance initiatives being taken up by the Central and State

Government Departments (including Local Bodies). It proposes to achieve this by:

• Rapid deployment and scale-up of select "Mission mode Projects" (MMPs -projects

with significant citizen interface)

• Creation of a national IT backbone for fast, reliable and efficient connectivity,

data storage and access

• Common Service Centers for delivery of citizen services and information

• Creation of Internet portals for 24x7 access to government information and

services.

To achieve the above, the NeGP also provides for significant investments in areas

such as Program Management, Government Process Reengineering, Training,

Assessment & Awareness and Capacity Building.

1.2 About this Project

The e-Governance initiatives planned under NeGP have a wide scope and require to

be implemented on a massive scale. Moreover, these initiatives are to be ultimately

managed by the State Governments. It is also well recognized that for States to play

their role effectively, significant capacities need to be built / upgraded. Thus, for the

success of NeGP, it is necessary to enhance the capacities in the State Governments

and its Nodal Agencies.

With this perspective, the Planning Commission in the year 2004-05 had

incorporated a special Budget entry and had allocated funds as Additional Central

Assistance (ACA) to all the States for initiating the NeGP programme as

communicated by Planning Commission, GoI to State Chief Secretaries. Planning

Commission had issued broad guidelines for use of the ACA indicating that the first

priority is Capacity Building.

Given the context, the Information Technology Development Agency, Govt. of

Uttarakhand has engaged M/s Wipro Limited as consultants for performing the

study Capacity Building within the State Government.


1.3 Our Approach

The Approach that has been followed for this Project is described in the figure below.

• Summary of EGRM• Summary of CBRM• Funding Requirements.


E-Governance Roadmap(EGRM)


Capacity Building Roadmap (CBRM)Capacity Building Roadmap (CBRM)

Detailed Project Report (DPR)


Study PhaseStudy Phase Analysis PhaseAnalysis Phase

Socio Economic AnalysisSocio Economic Analysis

Shortlisting departmentsDept. Meetings


Vision, Current Projects, Needs of the State


• Institutional structurefor e-governance

• Staffing of SeMT • Institutional structure

for Training• Training Needs

Assessment




Assessment

Dept. InitiativesCore ProjectsDept. InitiativesCore Projects

Prioritization ofDepartmentsInitiatives


EGRM• Vision • Strategy• Blueprint


Citizen SurveyCitizen Survey





Capacity Building Roadmap (CBRM)Capacity Building Roadmap (CBRM)



Study PhaseStudy Phase Analysis PhaseAnalysis Phase

Socio Economic AnalysisSocio Economic Analysis








Assessment




Assessment

Dept. InitiativesCore ProjectsDept. InitiativesCore Projects





Citizen SurveyCitizen Survey

Exhibit 1: Our Approach to the study

1.3.1 E-Governance Roadmap (EGRM)

The approach for this project, as described in the exhibit above can be divided into

two phases

Phase – I: Study Phase: During this phase one to one meetings were conducted

with the Heads and the Key people of the identified departments with the aim of

completing collecting the following information from them:

• Roles and Functions of the department

• Current e-Governance initiatives and their status

• Current IT Infrastructure

• Future e-Governance initiatives and IT Infrastructure planned

• Current IT Staff and Training mechanism

A dipstick study of 15 departments was conducted as listed in Annexure-II for this

purpose.

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9

Phase – II: Analysis Phase: During this phase, the consultants deployed

themselves offsite and conducted a detailed analysis of all the data captured during

Phase-I through interactions with Capacity Building experts within the consultant

team.

1.3.2 Capacity Building Roadmap (CBRM)

The second deliverable of the project will be the Capacity Building Roadmap covering

the nature & size of capacities required at various levels and training requirement. It

would address the composition and infrastructure requirements of the SeMT keeping

in view the existing and planned e-Governance initiatives of the state as mentioned

in the e-Governance Roadmap.

1.3.3 Detailed Project Report (DPR)

The Detailed Project Report would cover the details of the SeMT (State e-Governance

Mission Team) including but not restricted to the structure of the team, the skill sets

required and an estimation of funding required for undertaking the capacity building

of SeMT as assessed in the study. The DPR would be drawn up based on the staffing

and the operational plan to set-up the SeMTs and would be submitted to the

Department of Information Technology (Government of India) for their approval and

funding.


2 Vision and Goals

2.1 E-Governance Vision

The e-Governance vision for the state of Uttarakhand is as follows:

“The Vision is to have the state of Uttarakhand fully digitized – a networked society where information flow and access across all

sections of the society , enabled through effective ICT infrastructure , would propel the economic growth of the state leading to a very high

quality of life of its citizens .”

Exhibit 2: E-Governance Vision – Uttarakhand

MISSION

To improve the quality of governance in the state by facilitating easy and friendly

access to government services for all stakeholders in the state.

GOALS

The goal for the State Of Uttarakhand is to be amongst the Top 5 states in the

country in the delivery of e-Governance services to its citizens within the next three

years.

OBJECTIVES

1. To replace discretion based decision making with a transparent, objective,

effective and efficient process of decision making.

2. To reduce the cycle time of all processes, including citizen centric processes,

to result in reduced turnaround time and faster delivery of services thus

benefiting the citizen ultimately.

3. To reduce of cost, effort and time spent by the Government in the delivery of

services. A minimum saving of 20% in efforts to be achieved.

4. To reduce paper work and also bureaucratic procedures to enhance the

productivity of Govt. departments

5. To consolidate the variety of data sources and channel length for improved

quality of information.

6. To capture Data at the time of generation in processing centers to eliminate

delays and errors.

10


11

7. To enable dissemination of information for variety of stakeholders in the

state, through specially designed information and communication faculties.

8. To improve citizen interface (poor/ BPL, etc)

9. To improve the targeting and penetration of various schemes.

10. To increase satisfaction level of citizen with Govt. by building a system of

citizen response management (CRM).

11. Empowerment of all participants in the process to make these more efficient.

Enablers

As per the policy, the following enablers relevant to e-Governance have to be

ensured:

Uttarakhand believes that Human Resource Development is the key to any initiatives

in IT sector. Proactive steps have been taken and more are on the anvil, to create an

empowered citizenry as well as a knowledge industry workforce. The key objective

here is not only to bridge the digital divide but also to not let it emerge in the first

place.

In Governance, transparency, public accountability, ease of transaction and effective

delivery would be the key objectives.

It would also involve process re-engineering of archaic government processes.

Government of India has already announced special industrial and investor friendly

package for Uttarakhand, which is supplemented now, by the new industrial policy

and package announced by the State Government. IT has been declared as a thrust

sector attracting special incentives from the State Government. Needless to say that

to attain this vision, a world-class IT infrastructure needs to be put in place.

2.2 IT Readiness for the State of Uttarakhand

IT Readiness for the State of Uttarakhand in terms of development and delivery of

services includes the following:

a) Institutional Framework for IT b) Infrastructure c) Development of back-end and front-end applications d) Delivery System

The present status of the state in terms of each of these has been described in detail.


2.3 Present Status

2.3.1 Institutional Framework for IT

One of the reasons for this rapid improvement in readiness is because of the

presence of a fairly strong institutional framework in the state for IT related Projects.

At present, the Institutional Framework for IT in the state of Uttarakhand is as

follows:

Programme Steering Council (CM)

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Exhibit 3: Existing Institutional Framework

The comparison with the Proposed Institutional Framework under NeGP is given later

where in the gaps in the existing Institutional Framework vis-à-vis the framework

proposed by NeGP have also been mentioned. The Capacity Building Roadmap shall

cover the requirement of matching these gaps.

2.3.2 IT Infrastructure

Creation of a Reliable, Robust and Redundant IT infrastructure would be a sine qua

non for attainment of the vision. It also poses special challenges given our

mountainous terrain and dispersed as well as small pockets of population. The

infrastructure also needs to address specific segments of users.

Use of Information Technology in Government requires a different infrastructure,

which supports speech quality audio, picture quality video and quick data transfers.

a) Computer Availability:

Computer and Internet penetration, form an important part of creation of

infrastructure. Already around nine thousand computers have been distributed in

schools under initiatives like Aarohi. In a unique scheme named Project

“Gyanotkarsh”, State has joined hands with the State Bank of India to provide

Core Committeefor IT (CS )

ITDA / PMU

NIC

Team / Cell in Few Vendors

Department Nodal Officers for each IT

Project

Project Steering Committees (PSCs)

PMT

Core Committeefor IT (CS )

ITDA / PMU

Project Steering NICCommittees (PSCs)

Project Steering Committees (PSCs)

Team / Cell in Few

Department Nodal

Vendors Officers for each IT

Project

Department Nodal

PMT

Officers for each IT Project


13

the low-interest/easily repayable loans to all government employees and teachers

for purchase of computers for the home segment.

b) Bridging the Digital Divide:

i. Shikhar: For training equivalent to DOEACC Level ‘B’ certification at a

nominal cost. Currently being undertaken in 37 colleges across 11

districts and 17 Polytechnics. Infrastructure in the form of a computer

laboratory, a theory room, an office and course material for the

training is ensured

ii. Aarohi: Course material on basic level computer usage like MS Office,

etc. is provided to the students and computers have been distributed

in 1500 schools.

iii. Teach to Future & Shiksha: Under this project the Government of

Uttarakhand is undertaking training of teachers in the government

schools (Shiksha) & in non-government schools (Shiksha & Teach to

Future) and thus ensuring training of the students in the school for use

of IT tools.

iv. CISCO: Training under the CISCO program of CCNA through setting up

of Local and Regional Academies. Currently being undertaken in nine

engineering colleges in the state and planned to be extended to further

9-10 engineering colleges.

v. Further an IT Centre for Excellence has already been planned for and

is coming up in Nainital and another academy in Narendra Nagar.

2.3.3 Development of Back-end and Front-end applications

The development of applications at the Back-end and the Front-end is the next

important requirement for the delivery of services through e-Governance. Following

is a list of projects under this category:

2.3.3.1 Uttara Portal

♦ The Uttara Portal has been developed and hosted at IIT Roorkee and is

undergoing Beta Testing

2.3.3.2 World Bank Funded Projects

a) Badri-Kedar, Gangotri-Yamnotri, Hemkund Sahib Portal: The Badri-

Kedar, Gangotri-Yamnotri, Hemkund Sahib Portal project has reached the

stage of validation.

b) E-Class: The prototype development for the E-Class project has been

completed and demonstrated to the users. The lesson objects are being

made.


14

c) Agriculture Portal: The portal is under implementation and the Pilot will

be launched soon.

d) Urban Development Project: The project is in software development

stage and design of the Map Approval System is complete.

e) HRMS Project: The pilot has been initiated.

f) PWD Project: The project is in the pilot stage.

g) Teacher Student Portal: The project is reaching the pilot stage.

h) MPHS: The project is in its Second Phase where survey has been

completed in 23 towns.

i) CDV: The project is reaching pilot stage.

j) PKI: The project is reaching pilot stage.

k) Social Welfare Project: The pilot run of the project is going on in

Dehradun.

2.3.3.3 NIC Projects

NIC has initiated and implemented computerization across the state of Uttarakhand.

The primary projects that have been conceptualized, developed and implemented are

in the following areas:

a) Land Records Computerization at Tehsil Level

b) Food Grains Management System

c) Computerization of all functions of RTO office at Dehradun

d) Agriculture Marketing Information System

e) Computerization of PGR system of Lokayukta office at Dehradun

f) Computerization of functions of Sub-Registrar Office at Dehradun,

Roorkee, Haridwar and Haldwani

g) VAT (Commercial Tax) Computerization at Dehradun

h) Computerization of Employment Exchange

i) Integrated Pay and Accounts office i.e. computerization of Treasuries at

26 locations

j) Computerization of PGR System at CM Office

k) Computerization of Annual Survey of Industries

l) Computerization and creation of database for statistical reporting

m) Computerization of case registration and leave management at High Court

2.3.4 Delivery System

Through e-governance, the State of Uttarakhand believes is anytime, any place

delivery of a government service to its citizens. The choice must rest with the citizen

and not with the governmental infrastructure. The State shall therefore use

technologies to overcome the handicap imposed by its terrain to deliver such

services.


The State thus envisions a very wide vista of these services, which should be

provided to its populace. These, inter alia, may relate to Rural Development sector

whether it be Animal Husbandry or Fisheries or Horticulture or Floriculture or

Medicinal Plants etc. It shall be the endeavor to use these services for empowering

the population. It also means providing all services electronically in the urban sector,

whether they relate to Municipality or Development Authorities or other regulatory

bodies such as Transport, Electricity, or Water.

Presently the e-delivery of services in the state is at a nascent stage. Few initiatives

have been reported like Online Billing system of Uttarakhand Power Corporation

Limited (UPCL), Land records of Revenue Department etc. Further currently about 50

odd CIC’s are Operating under various different schemes. There is plan to set up

around 2804 CSCs in the state under NeGP. The same has been initiated and the

project is at RFP stage.

2.4 IT Readiness: Comparison with other states

Although the state of Uttarakhand has not been rated highly in the National e-

Governance Readiness Index (2005), the state has been taking rapid strides

towards moving up the Pyramid and achieving Leadership position in the last two

years. In fact, it has moved one step up from the 2004 index.

Exhibit 4: E-Readiness for the state (2005)

The above index uses a framework for ranking of states, which consists of three

categories namely Environment, Readiness and Usage with each category carrying

15

16


Exhibit 5: Movement Potential of Uttarakhand post e-gov Initiatives Vis-à-Vis other states

W

climb up the e-readiness pyramid. It will reach the level comparable to the current

entation of these projects in

Uttarakhand, as has been seen in this study, is much stronger as compared to the

ourced

f an

an equal weightage. It may be noted that our study has revealed that in terms of

Readiness, the state of Uttarakhand is making exponential improvements.

UAPJ

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POTENTIAL

CURRENT STATE

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UA: Uttarakhand MZ: Mizoram PJ: Punjab KL: Kerala DL: Delhi JH: Jharkhand JK: Jammu & Kashmir BH: Bihar UP: Uttar Pradesh KN: Karnataka AP: Andhra Pradesh

ith the proposed initiatives under section 6 the state of Uttarakhand would rapidly

aspiring Leaders like Punjab, Kerala, Delhi and Goa.

This is solely because the speed and model of implem

states in the current aspiring Leaders category of the study. The model of

implementation, wherein ITDA has been made as the Nodal Agency for the e-

Governance Projects and the composition of the ITDA, wherein skilled, outs

personnel have been deployed on contract basis together with the setting up o

outsourced Project Management (PM) team for all the World Bank e-Governance

initiatives (as mentioned in section 2.3.3.2) is quite robust.


17

However, to ensure successful implementation and sustenance of all these initiativ

the State will have to focus more on building its capacities in

es,

terms of IT Manpower

and IT Infrastructure. This report and especially the subsequent Capacity Building

takeholders and Expectations

Citizens

with various issues related to their life and

the Govt. machinery. In a state where the State Government

remains the biggest employment provider in the organized sector, the citizen look

• New appointments in state government

information regarding employment options

• Support for self –employment.

• Education Equality in Rural and Urban.

ded education that leads to employment opportunity.

• Health care centers in each village.

infrastructure in every health centre.

• Availability of basic medicines in these centres.

sy to get.

• All weather roads connecting all places in the state.

xisting roads by proper maintenance.

• Proper drainage, sanitation facilities and supply of drinking water.

Roadmap (CBRM) will be a step in that direction.

2.5 S

2.5.1

The citizens of Uttarakhand came out

interactions with

forward to the govt. for continuing to provide them with opportunities for livelihood.

The various significant expectations have been arranged under the following heads:

Employment

• Availability of

Education

• Value ad

Health

• Good

• Making health care affordable and ea

Civic Amenities

• Good care of e

• Power Supply throughout the day.


18

Agriculture and Allied activities

• Information regarding loans, subsidies and schemes and allotted quota of seeds

available under various Centrally and State Sponsored schemes

ing avenues available across the state as well as

the neighboring ones for selling the perishable goods.

Ot

• mation like district wise notification of beneficiary list, the fund

allocated against each scheme and other details of implementation of all the

and State sponsored schemes.

• Access to information on the schemes subsidies, loan etc. supported by the

•

e inery to be involved in the

implementation of any type of e-Governance initiatives become a very important

pectation is that whatever ICT initiative is to be

taken in the future should make their work easier. The other most relevant needs

their levels of knowledge about IT and other

skills.

pensions easily accessible to them

The tionaries from any kind of e-Governance

initiative should bring about a streamlining of various policies and procedures they

have to encounter, bring greater transparency in government interactions and make

all interactions much quicker. They expect the government to facilitate a good

• Access to information on market

• Access to information on the use of fertilizers, pesticides and bio- fertilizers and

high yielding variety of seeds.

• Cold storages for storage of perishable agricultural products in the transit routes

between the farms and the marketing venues.

• Maintenance of roads for the speedy transportation of perishable goods to the

market place.

hers

Access to infor

Centre

Departments.

Develop an effective grievance handling system.

2.5.2 Government Departments

Th Government Departments being the mach

group of stakeholders. Their core ex

and expectations are outlined below:

• Standardization of the government procedures and processes that result in a

reduction in the effort to be put in by them.

• Provision of training to increase

• Proper management system that makes their service related matter such as

transfers, postings, seniority, retirement and

as well as transparency in these issues.

2.5.3 Business

prime expectation of the business func


19

investment climate in the state giving them the protection and basic economic

infrastructure. The main expectations are spelled out below.

nt in complying with

standards, statutory compliances, speedy disposal of filings, applications for

• involvement in major welfare projects.

• Providing basic economic infrastructure like good roads, round the clock power

supply and good communication links.

• Access to information regarding all tenders and contracts awarded by various

government departments.

• Transparency in the interactions with the governme

licenses and permits.

Greater access to funds and grants and

• Transparency in all interactions with the government machinery.


3 Socio Economic Assessment

Uttarakhand became the 27th state of the Republic of India on November 9, 2000.

It was carved out of Uttar Pradesh. Uttarakhand lies in

the Northern part of India amidst the magnificent

Himalayas and dense forests.

Uttarakhand is comprised of two regions, the western

half known as Gharhwal and the eastern region going

by the name of Kumaon.

The State can be geographically grouped into

three distinct regions, the High mountain

region, the Mid-mountain region and the Terai

region. Dehradun is the interim-capital city. It

consists of 13 districts viz., Almora, Pauri

Garhwal, Tehri Garhwal, Bageshwar, Chamoli,

Haridwar, Champawat, Nainital, Dehradun,

Udham Singh Nagar, Uttarkashi, Pithoragarh,

Rudraprayag.

Exhibit 6: District map of Uttarakhand.

The region is mostly hilly (approx 88 percent) and the remaining 12 percent falls in

the plains. The state is very rich in natural resources especially water and forests as

it has many glaciers, rivers, forests, mountain peaks.

3.1 Economy

Out of Total NDP of Uttarakhand of Rs. 11539.34 Crore in 2001-02, the share of

primary, secondary, tertiary sector is Rs. 4179.72 Crore, Rs. 2357.76 Crore and Rs.

5001.86 Crore respectively. In percentage terms it means a representation of 36.22,

20.43, and 43.35 respectively, out of the total NDP.

Sector contribution in NDP (Rs. Cr.) at current prices in 2000-01

4179.72

2357.76

5001.86 Primary SecondaryTertiary

Exhibit 7: Sector Contribution of Net Domestic Product at current prices

20

http://en.wikipedia.org/wiki/States_and_territories_of_India

http://en.wikipedia.org/wiki/India


3.1.1 Employment Scenario

The Employment scenario of the Uttarakhand state is depicted in the table. The table

clearly indicates that the state government is the biggest employer of the state. The

Number of Registered unemployed is around 3, 06,289 as per the 2004-05 Figures.

EMPLOYMENT Employment Statistics

Year Units

Employment Exchanges 2004-2005 23

Registrations during the Year 2004-2005 74697

Employed during the Year 2004-2005 2049

No. of Unemployed Person Registered in Live Register

2004-2005 306289

Total State Govt. Employee 2004-2005 101595

Exhibit 8: Employment status 2004-05

3.1.2 Agriculture

Agriculture contributes around 29 percent to the State’s Gross Domestic product.

Agriculture in Uttarakhand is fraught with another peculiar characteristic. The

topography of the area is steep; the rainfall is high (1200-1600 mm) and the soils

range from sandy to sandy loam. The net irrigated area is around 43%.

Agriculture Scenario in Uttarakhand Area in thousand ha. S. No. Item Hill Plain Total

1 Net Area Sown (Approximately. 14%)

454 (57%)

339 (43%)

793 (100%)

2 Gross Cropped Area 718 532 1250

3 Net Irrigated Area (% to net sown area)

0.49 (10.7%)

2.97 (87.6%)

3.47 (43.63%)

4 Av. Size of Operational Holdings (ha.) 0.779 1.276 0.927

5 Contribution to state Gross Domestic Product in% - - 29.86

Source: Administrative report, Dep’t of agriculture Exhibit 9: Agriculture Scenario in Uttarakhand.

3.1.3 Forestry

Forest products contribute vastly to natural resources for the state. They also are a

revenue-generating source for the new state of Uttarakhand as well as some of the

population that is dependent on it. According to the Forest UFS 2004-05 the forest

area is 64.79% of the Total geographical area of the State of Uttarakhand. Nearly 46

% of the Forest area falls under the Protected forests.

21


22

Forest Area at a Glance Unit

Geographical area in Uttarakhand Sq. Km 53,483.00

Population Lakhs 84.89

Total Forest Area Sq. Km 34,650.56

Per Capita Forest Area Ha. 0.41 Total Forest Area as % of Geographical Area % 64.79

Total forest area under forest dep't according to legal status Sq. Km 24,413.18

Forest area legally under forest dep't as % of geographical area % 45.65

Total forest area under the management of forest dep't Sq. Km 24,323.03

Forest area managed by forest dep't as %of geographical area % 45.48

Source: Uttarakhand Forest Statistics 2004-05

Exhibit 10: Uttarakhand major forest statistics

3.1.4 Power and Roads Infrastructure

Despite being rich in natural resources, there is a shortfall of Power in the state of

Uttarakhand. Due to a tremendous increase in development activities in various

fields like educational institutions, telecommunications, industry (IT parks, Industrial

Parks, etc.) electronic media and above all the residential and commercial activities

the Requirement of power for all categories of consumers viz. domestic, commercial,

industrial, public lighting etc has been increasing every year. As the state is a new

state with only six years of inception, the rate of increase of Infrastructure

availability has failed to keep pace with the rate of growth of demand.

INFRASTRUCTURE Electrified villages 78.60%

Metal roads 16,652 kms.

Distribution of villages on the basis of distance from road : Less than 1 km 41.51%

1 to 3 kms 17.25%

3 to 5 kms 13.32%

More than 5 kms 27.92%

Source: State Statistical Report -2001

Exhibit 11: Infrastructure (Electrification & Roads) Status

May-06 April, 2006 - May 2006 State /

U.T. Requirement

(MU) Availability

(MU) Shortage

(%) Requirement

(MU) Availability

(MU) Shortage

(%)

Uttarakhand 458 455 -0.7 897 859 -4.2

Total North India

17,082 15,406 -9.8 32336 28301 -12.5

All India 56,908 51,791 -9.0 113868 101666 -10.7


Source: Power Ministry Presentation, Status Report

Exhibit 12: Power Supply Position –Uttarakhand Vis-a`-Vis northern States

May-06 April ,2006 - May 2006 State / U.T.

Requirement (MW)

Availability (MW)

Shortage (%)

Requirement (MW)

Availability (MW)

Shortage (%)

Uttarakhand 908 885 -2.5 939 885 -5.8 Total North India 27,993 25,255 -9.8 27993 25255 -9.8

All India 93,964 83,094 -11.6 95583 83094 -13.1 Source: Power Ministry Presentation, Status Report

Exhibit 13: Comparison Peak Demand / Demand Met (Uttarakhand vis-à-vis Other Northern

States)

In addition, the electrification of villages in the remote areas of the State as per the

2001 census is as below:

1. Total No. of rural households: 11, 96,157

2. Households electrified: 6, 02,255

3. %age of electrified rural households: 50.35%

3.1.5 Industries

At present the Uttarakhand government is working hard towards attracting industries

into the state with help of an Industrial Policy that promotes the growth of different

industries in the state and provides various attractive schemes.

The state has several traditional industries like the handicrafts, wool based, wax

based, forest products based, which have been a major contributor to the

employment of the Rural population. There are several handicraft industries in

Uttarakhand for instance carpet weaving, woodcarving, brassware and copper based

industries. There are also various sunrise industries like biotechnology, agro and food

processing industries, Information Technology, Floriculture, industries based on

herbal & medicinal plants where the industrial policy of the state is presently

focusing on as potential growth areas for the state.

The Table indicates the employment generated and the investment that has been

made in the state by small, medium and heavy industries

23


MEDIUM/ HEAVY INDUSTRIES 191 Nos. Investment Rs. 2694.66 crores

Employment 50,802

SMALL SCALE INDUSTRIES 41216 Nos. Investment Rs. 305.58 crores

Employment 1,53,229

Exhibit 14: Status Industrial Investment and Employment

3.2 CLIMATE & DEMOGRAPHY

3.2.1 Climate and Flora & Fauna

The state has two distinct climatic regions: the predominant hilly terrain has Alpine

conditions characterized by cold winters with snowfall for quite a long time, good

rainfall in the monsoon, and mild summers and the small plain region with tropical

conditions having hot and humid and reasonably chilly Winters.

The alpine and tropical rainforests that cover most parts of the state make natural

habitats of some of the best-known wildlife creatures India has on offer. The state is

home to Royal Bengal Tigers and large number of pachyderms Alpine forests in the

region include Valley of Flowers National Park and a number of National Parks of

international repute that attract tourists in hoards.

3.2.2 Demographics

Various ethnic groups live side by side in Uttarakhand both in the Hilly regions and

the Plains. In the hilly regions, the agrarian-pastoral way of life is majorly followed.

Various communities and tribes like the Bhotia traders, Jaunsari, Buksha, Tharu, and

Raji (heterodox Hindus and Buddhists), and Sikh migrants from West Punjab have

settled in the state. A few Muslim groups are also native to the area, although most

of them have settled recently. The Muslim Gujjar herders also migrate to the hills.

The population of Uttarakhand as per 2001 census was 84.79 lakhs comprising of

43.26 lakhs of males and 41.36 lakhs females. The decennial Growth Rate has been

19.20 %. According to 2001 census, density of population of Uttarakhand was 159

persons per sq. Km. as against 82 persons per sq. Km. in 1991 census showing an

increase of 128 persons per sq. Km. during last decade.

The Population of Uttarakhand is around 0.82% of the total population of the

country, which is clearly indicated by the Table below.

24


25

Area Population Density Sex Ratio

Sq.Km. Persons Per Sq. Km.

Females/1000males

Himachal Pradesh

55,673 6,077,248 109 970

Uttarakhand 53,566 8,479,562.00 159 964 Uttar Pradesh 238,566 166,052,859 696 898 All India 3,287,263 1,027,015,247 324 933

Exhibit 15: Population demographics – Uttarakhand

The Population Distribution analysis of the State is divided according to the two

major regions: The Garhwal region & the Kumaon region. The Garhwal region

contributes to approximately 58.01% of the total population, which is around 49.15

Lakh. Uttarakhand stands 17th in literacy rate with an overall literacy of 72.28%

(Male literacy: 84.01% and Female literacy: 60.26%). The State Sex Ratio and the

literacy Rates are also clearly defined in the exhibit below.

The state has 13203 primary, 3144 junior high and 1526 secondary / sr. secondary

schools with 11.47 lakhs students enrolled upto junior high school and 2.46 lakhs

students enrolled in secondary / sr. secondary school. The state has 1526 secondary

/ senior secondary schools with 2.46 lakhs of students enrollment.

Region Wise Distribution of Population: Uttarakhand

Region Total Population

Males Females Rural population

Urban Population

Garhwal 49,15,593 25,16,759 23,98,834 35,68,885 13,46,708

Kumaon 35,63,969 17,99,642 17,64,327 27,40,432 8,23,537

Total 84,79,562 43,16,401 41,63,161 63,09,317 21,70,245

Sex Ratio (Females per 1000 Males)

State/ Union Territory Total Population

Child Population in the age group 0-6

Population aged 7 & above

1991 2001 1991 2001 1991 2001 India 927 933 945 927 923 935 Uttarakhand 936 964 948 906 933 976

Population (Persons) State/ Union Territory Urban

Urban as % of Total Population

Rural Rural as % of Total Population

Total

India 285,354,954 27.78 741,660,293 72.22 1,027,015,247

Uttarakhand 2,170,245 25.59 6,309,317 74.41 8,479,562

Number of Literates and Literacy rates by Sex

Literates Literacy Rate (%) India/ States/ Union Territories Persons Male Female Persons Male Female


26

INDIA 566,714,995 339,969,048 226,745,947 65.38 75.85 54.16

Uttarakhand 5,175,176 3,044,487 2,130,689 72.28 84.01 60.26

Population

India/State/UT Scheduled Castes (SC) Population

Scheduled Tribes (ST) Population

Proportion of SC population

Proportion of ST population

India 166,635,700

84,326,240 16.2 8.2

Uttarakhand 1,517,186

256,129 17.9 3.0

Exhibit 16: Population (Total & SC, ST), Sex Ratio, Literacy Scenario Uttarakhand vis-à-vis All India

EDUCATION: Indicators for Uttarakhand

Indicator Uttarakhand All India

Literacy Rate - 2001 (%) 72.28 65

Male Literacy Rate - 2001 (%) 84.01 76

Female Literacy Rate - 2001 (%) 60.26 54

Rural Literacy Rate - 2001 (%) 69.95 59

Rural Male Literacy Rate - 2001 (%) 82.74 71

Rural Female Literacy Rate - 2001 (%) 55.52 47

Urban Literacy Rate - 2001 (%) 81.50 80

Urban Male Literacy Rate - 2001 (%) 87.21 86

Urban Female Literacy Rate – 2001 (%) 74.77 73 Exhibit 17: Indicators for Education sector in Uttarakhand

3.3 Healthcare and Poverty Alleviation

According to the state government of Uttarakhand about 4,16,018 persons were

identified as living below the poverty line in the year 2002. Health care delivery

system in the State is organized at three levels, each level supported by a referral

centre. The levels are:

1. Primary Care level comprising of Sub-centers (SC), Primary Health Centers (PHC)

and Community Health Centers (CHC). Essential basic health care is provided at

this level.

2. Secondary care level comprising of CHCs and District Hospital as referral centers

where comparatively more complex curative services are provided with basic

specialist facilities.

3. Tertiary Care level where specialist and super specialist care are provided. It

included State level hospital

ITEM UTTARAKHAND INDIA

Decadal Growth 19.20% 21.34%

Crude Birth Rate 26 26


27

ITEM UTTARAKHAND INDIA

Crude Death Rate 6.5 8.7

Infant Mortality Rate 52 70

Infant Mortality Rate 52 70

Total Fertility Rate 3.06 2.85

Sex Ratio 964 933

Source : Presentation by Govt of Uttarakhand

Exhibit 18: Uttarakhand State's Health Indicators vis-a-vis India & Other States

This network of Civil Hospitals, Primary Health Centres, Primary Health Sub-centres,

Community Health Centres, Dispensaries and Drug De-addiction Centres provides

services such as public health, control of communicable diseases, health education,

family welfare, maternal and child health care in Uttarakhand.

Health Care Infrastructure Number of Medical College Hospitals (MCH) 1

Number of District Headquarter Hospital (DHH) 16

Number of Total Allopathic Hospitals (As on 1.1. 2001) 391 Number of Community Health Centres (CHC) (As of 31.03.2001) 36 Number of Primary Health Centres (PHC) (as of 31.03.2001) 228

Number of sub-centres (SC) (As of 31.03.2001) 1609 Source: State Finances, RBI &Census2001

Exhibit 19: Health Care Infrastructure – Uttarakhand

3.4 Conclusions

The highlights of the Socio-economic data for the state of Uttarakhand are as

follows:

1. The state is in a young stage with just six years since its formation. It has a

huge potential for growth in the so-called sunrise industries like

biotechnology, floriculture, herbal and medicinal plants, food and agro

processing and Information Technology.

2. The area of the state is pre-dominantly hilly (approx 88 percent) making e-

Governance and IT all the more important to reduce the distances and

increase speed of reaching to the residents in rural areas where traditional

modes of transport and service delivery take a long time

3. The state is rich in Forest resources which is revenue generating source for

the government and also source for some sunrise industries like herbal &

medicinal plants


4. The combination of a hilly terrain, rich natural forest cover and good law &

order situation gives the state a huge potential for Tourism related

development

5. A low density of population, reasonable literacy rate (higher than the national

average) and presence of education centers in Roorkee and Dehradun, etc.

are positive indicators for the state although the penetration of education into

the rural and semi-urban areas is of concern.

All the above factors are somewhat weighed down by the inadequate availability of

infrastructure like roads and power in the state. Although the data for Power

availability does not show much gap between demand and supply, in this study, non-

availability of power came out as a single largest hurdle in the development of the

state in general and success of e-Governance initiatives in particular.

28


29

4 Strategy (Proposed Initiatives)

As part of the E-governance Roadmap for the state of Uttarakhand, the following

initiatives are proposed:

4.1 Core Initiatives

4.1.1 Policies

It is necessary to formulate various policies and standards for enabling development

of e-Governance applications. Some of the policies essential have been enumerated

as below:

4.1.1.1 IT Policy

The state of Uttarakhand has already drafted an IT policy for achieving the goals as

mentioned in its IT Vision. The IT Policy describes the following as its main objectives

relevant to e-Governance:

1. Encourage the use of IT in the Government for management and decision support

systems and to Re-engineer the processes

2. To upgrade the quality of life of citizens of the State by facilitating easy access to

consumer applications of IT.

3. To encourage private sector initiatives for the development of world class IT

infrastructure adequate for the needs of the citizens, the industry and the

government.

4.1.1.2 HR Policy

Human Resource forms the main component of the IT industry and it has been

covered as such in the IT Policy as one of the focus areas of the State Government.

However, given the importance of Human Resource for the overall development of

the state, a separate HR Policy may be defined keeping in view the IT Vision and

Development and e-Government objectives of the state.

4.1.1.3 IT Standards and Data Standards

The state has defined its IT Standards for the creation of Uttara Portal but it needs to

be updated so as to match the rapid changes in Technology and its Availability. It is

important to have IT Standards defined and updated at the early stages itself so as

to ensure that all the initiatives use compatible technology. Due to the large size of

the operations of the State Government both in number of departments and

expanse, it becomes imperative that the IT Standards be defined at a level, which

minimizes any issues arising out of incompatible or obsolete technology.


30

4.1.1.4 Security Policy

The IT Standards of the state already includes the Security Policy but it needs to

further detailed out so as to define all the parameters covering the IT Security

including processes, documents and people. With the coming up of the State Wide

Area Network, the State Data Centre and the multiple current and future IT

initiatives the amount of digitized data will increase at a rapid pace. It then becomes

utmost priority to not only ensure Application Security but also, Security of all

associated IT Infrastructure and Assets.

4.1.2 Government Process Re-engineering (GPR)

The successful implementation of e-Governance projects requires a great deal of

restructuring of administrative processes, and a redefinition of administrative

procedures and formats, which meet resistance in almost all departments at all

levels. IT is to be used as a driver for implementing the Government Process Re-

engineering initiatives in the state. Details have been given in Section 6.

4.1.3 Citizen Charter

The state does not have a Citizen Charter at present related to the service delivery

through the e-Governance initiatives. Since, a majority of e-Governance initiatives

are ongoing their impact and hence the ensuing Citizen Charter will be visible at a

later stage.

A Citizen Charter will define the service delivery timelines for the different G2B and

G2C interfaces of the state. The Citizen Charter is thus a very effective tool to

project the right image of the state to all the stakeholders. It also ensures that the

expectations of service delivery are told to the employees of the state, so that they

are aware of their responsibilities, which is a strong step towards ensuring that the

service delivery timelines are met. An indicative list of sections to be mentioned in

the Citizen Charter is included here for reference:

♦ Organization Structure

♦ List of Public Information Officers

♦ Appellate authority within the department

♦ Information available in electronic forms

♦ Service Levels (indicative table follows)

♦ Grievance Redressal Mechanism


31

S. No. Department and Services Service Level

1 Tourism - Online Registration and filing of

Luxury taxes (By Hotels) and their old status

No. of days for registration

acceptance

2 Food and Civil Supplies – Online application

for applying for Ration Cards

No. of days for making

ration card

Exhibit 20: Indicative data for a Citizen Charter

The information available in electronic form, the service levels and the services for

each of the departments may be finalized during the Detailed Project Report (DPR)

preparation exercise in each of these departments. The DPR study for each of these

departments will also cover all the linkages of the departments and the various

services with other departments / institutions and any other bodies within the state.

The necessary funding requirement for these DPR exercises will be covered in the

Capacity Building Roadmap document.

4.2 Core Infrastructure

Core Infrastructure forms a backbone for the e-Governance in the state. Core

Infrastructure could be used by all Government Departments and its agencies, and

thereby reduce project costs for each department. Conceptually the backbone

requirement for every e-Governance projects is as follows:

At the back-end repository of all the data and applications (State Data

Centres)

Connectivity of the back-end to all the front-ends which includes department

offices (State Wide Area Network)

The front-end delivery of services (Common Service Centres)

The State Government intends to provide connectivity, access and services from

Secretariat/State Headquarters to the Block level including Horizontal connectivity to

all important government offices at each of these levels. The Uttarakhand State Wide

Area Network would be commonly used by various departments and institutions

while delivering services to the common citizens.

The state is already implementing a number of e-Governance initiatives in parallel,

and an important pre-requisite to these e-Governance initiatives is that the state

should as soon as possible roll out the core infrastructure to enable the maximum

reach of the ongoing e-Governance initiatives.


The State has already decided to roll out SWAN with it’s Vertical Connectivity till

Block level by early next year and the Connectivity of 4Mbps from State to District &

2Mbps from District to the Block Level. This connectivity will be scalable as per

requirements. The conceptual framework of the State Information architecture is

provided below.

STATE DATA CENTRE

Other Offices / directorates (Horizontal Connectivity)

Secretariat

Database Servers

Dep’t /Core Application Servers

District Offices

Other Offices (Horizontal Connectivity)

Block Offices

UTTA

RA

NC

HA

L SWAN

D R

Site

INTERNET

Other Offices

Horizontal Connectivity

Kiosks

CIC / CSC’s Individual

OFC

OFC

OFC

OFC

OFC

OFC

ISDN Back-up

ISDN Back-up

STATE DATA CENTRE

Other Offices / directorates (Horizontal Connectivity)

SecretariatSecretariat

Database Servers

Dep’t /Core Application Servers

District OfficesDistrict Offices

Other Offices (Horizontal Connectivity)

Block OfficesBlock Offices

UTTA

RA

NC

HA

L SWAN

D R

Site

INTERNET

Other Offices

Horizontal Connectivity

Kiosks

CIC / CSC’s Individual

OFC

OFC

OFC

OFC

OFC

OFC

ISDN Back-up

ISDN Back-up

OFC

OFC

OFC

OFC

OFC

OFC

ISDN Back-up

ISDN Back-up

UT

TA

RA

KH

AN

D S

WA

N

Exhibit 21: State Information Architecture

32


33

4.2.1 State Data Centre (SDC)

The state data centre is in the conceptualization phase and is under the current

initiatives of the state. State Data Centre (SDC) shall provide international standard

compliant, reliable, highly available and secured computing facility to host critical

statewide applications, data and websites. SDC will provide system hosting

(operation, management and maintenance) services for the Government's central IT

infrastructure and departmental information systems. It will also provide disaster

recovery (DR) facilities for the Government's mission critical systems. The SDC

should have a network control centre and a central help desk that will monitor the

government-wide data network and critical network devices. At present the state

has outsourced the Data Centre to CDAC, NOIDA.

4.2.2 State Wide Area Network (SWAN)

Considering the large number, type and reach of e-Government services and

applications (G2B, G2G, and G2E) that are planned over the next 3 to 5 years, there

was felt a need for a State Wide Area Network to enable the efficient communication

of data, voice and video among the various offices of the state government at the

state, district, subdivisions, and block level. The State of Uttarakhand embarked

upon the USWAN program under the National e-Governance Action Plan (NeGAP).

Under NeGAP, the SWAN is to extend connectivity to the Block level through State

Wide Area Networks (SWANs). Support for the establishment of SWAN infrastructure

up to the Block level is being provided by Department of Information Technology,

GoI. SWAN shall be an integrated and reliable communication backbone connecting

all government offices/departments or Kiosks in Uttarakhand.

Minimum bandwidth to be made available would be 2 Mbps up to district level as well

as up to block level on a dedicated basis through leased lines / satellite.

Architecture of USWAN

The State Wide Area Network (USWAN) aims to provide a reliable, integrated and

robust connectivity infrastructure catering to high speed and high capacity delivery

of voice, data and video transmissions along with setting up an open standard based,

interoperable, scalable network infrastructure providing a ubiquitous communication

backbone for the State’s distributed information processing environment in addition

to enabling connectivity to various government departments

The USWAN shall have hierarchal structure from State HQ to District HQ to Sub

Division HQ / Block HQ. The network shall follow STAR topology ultimately with

horizontal PoP connected at different levels.


B loc k-1 B loc k-2 Block -n Bloc k-1 B loc k-2 Block -n

314 Blo ck

2 MB PS lin es

8 MB PS lin es

B loc k-1B loc k-1 B loc k-2B loc k-2 Block -nBlock -n Bloc k-1Bloc k-1 B loc k-2B loc k-2 Block -nBlock -n

314 Blo ck

2 MB PS lin es

8 MB PS lin es

121 Bl ocks / Tehsil s

13 D istr icts

Di stri ct 1 D i stri ct 2 D istrict 3D istrict 4 Di stri ct 5 Di stri ct 13

4 MBPS lines

Exhibit 22: Architectural Framework for USWAN.

Three Levels of SWAN

1. Vertical Connectivity

This connectivity shall act as the backbone of USWAN. Presently it has been

suggested as SHQ---DHQ---SDHQ / BHQ. This has to be reliable, integrated and

robust telecommunications infrastructure catering to high speed and high capacity

delivery of voice, data and video transmissions providing a ubiquitous

communication backbone for the State’s distributed information processing

environment.

2. Last Mile connectivity

This connectivity defines the connectivity required for horizontal PoPs identified by

the Government to be connected to network through SHQ, DHQ and SDHQ/BHQ.

Interconnectivity of SHQ, DHQ and SDHQ/BHQ is not the part of the last mile. These

locations can be at district level or block level.

3. Local connectivity

34


35

This may be considered a part of overall SWAN structure for the state. Defines how

nodes/equipment are connected to each other in an office premises or in a building

identified to be connected to SWAN through last mile.

4.2.3 Service Delivery Infrastructure

The third of the core infrastructure is providing front office to the citizens for efficient

delivery of services. Currently there are about 50 odd CIC’s Operations under

different schemes. The Total of 2804 CSC’s are to be rolled out in the state, which

would enable the information flow across all levels of the state, right from state to

Village level.

The key elements to consider in achieving progress on the front office are:

Customers; the customers could be citizens, businesses or other government

departments

Services identified for delivery through the channels

Channels for exchange of information / delivery

The customers can be classified into three key segments viz., Citizens (including

residents and tourists), Businesses operating in the State of Uttarakhand and

Business Partners (e.g. suppliers and other governmental organizations).

The GOU customers can be grouped under the following categories based on the type

of the relationship they have with government. These categories are:

Citizens: The citizens are the residents and tourists of Uttarakhand. ‘Residents’

constitute the largest customer segment and the most frequent users of the majority

of services of the GOU departments and information. Their relationship with

government can be summarized as follows:

Use the government infrastructure in terms of roads, drainage networks,

irrigation networks, public parks, etc.

Access the departmental services such as payment of taxes, registration of

transactions, issue of various types of certificates, etc.

Report problems and provide suggestions.

Payment of Bills and other transactions

Businesses: This refers to the public and private sector organizations that access the

services and information from the Government departments. Their relationship with

these type of organizations can be summarized as follows:

Pre-establishment services such as registration, licenses, etc.

Post-establishment services such as payment of taxes, filing of returns, etc


36

Employees: The employees working for the government constitute this segment.

They avail services from the government such as payroll, benefits, etc.

The key customer requirements that need to be addressed by E-Government are:

Simple and accessible windows for various segments of customers through e-

Government to all Government information and services .

Minimize the time spent on repeated visits to government offices.

Customers should no longer be required to submit the same information /

documents repeatedly

Feedback mechanism to be established

The services identified for delivery are discussed on the next section.

The Service delivery Infrastructure is already in the ongoing phase in the state of

Uttarakhand and a number of CSC’s are already operational under different schemes

of the state, but the scale has to be increased. The number of applications through

which citizen services can be given should also be increased at these CSC’s & Kiosks.

4.2.4 Uttara portal: Uttara is the State Portal of Uttarakhand, developed under the UNDP Pro-poor

IT Initiatives by IIT Roorkee and maintained by them with funds being provided by

GoU. It is hosted at a small Data Centre located at IIT Roorkee.

Uttara is envisioned to be the mother portal of all other portals like the

Agriculture Portal, Teacher –Student Portal, Badri-Kedar portal, Haridwaronline

portal, etc which come up in the state. It shall also be the hub for all single window

e-governance transactions at a future date. Uttara in its present stage is the Beta

Version. There are 107 departmental and 8 other websites on Uttara having bi-

lingual content. The major heads under which information is available / proposed to

be made available are Government Orders, Mandi Rates, Weather Information,

Tenders / Advertising, Online Grievance Filing, Online Examination Results,

Application Forms, General News, Employment News, Expert Advice, Online

Application Filing, Quick links, Announcements, etc.


37

4.3 Core Applications

The applications that will be spread commonly across all the departments of the

State are part of the Core Applications categorization. Some of these applications

have already been envisaged by the ITDA/NIC and their implementation has already

begun while there are still other applications that need to be implemented. Together

both these categories comprise the Core Applications’ Roadmap of the State.

4.3.1 Applications common to all departments

Recommended Core Applications

Name Description

1. GIS Application Considering the inhospitable terrain of the state where more than

a majority of the state is hilly in nature and faces inhospitable

weather for a reasonable duration in a year, the state may go for

a GIS application initiative. The application initiative would cover

the broad requirements of the entire state and linked to the

concerned departments for specific data and information.

2. E-Tendering & e-Procurement

E-tendering has been envisaged by the state in the Phase-III of

the Uttara Portal project. The relevance and importance of the

project for the State, suggests that it may be taken up as a

separate project in itself and integrated with the Uttara portal at a

later stage.

3. Integrated Scheme Monitoring System (ISMS)

The project would involve creation of a centralized database of all

the government-sponsored schemes including both state and

central government schemes. It may also include any externally

funded schemes. The individual departments and institutions

would be able to use this centralized scheme application and

related information database for effective distribution.

4. HRMS* This application covers all aspects of personnel management of

the Government employees of the State. It is linked to IPAO for

salary purpose and is being developed under World Bank Project.

5. Information Management & Grievances Redressal System

A centralised application for management of information and

records and their querying is to be developed. Updation of

various websites, Grievances redressal system, Assembly

questions, Right to Information Act etc. will be part of this

integrated application.

6. Inventory Management System

All departments across the State have inventory management

functions which will be automated by use of this application.


38

Recommended Core Applications

Name Description

7. Attendance Monitoring System

An attendance monitoring application for all Government

employees and at later stage, for schools etc. would be

developed based on biometrics.

8. Court Case & offences Management System

Court cases and offences are managed & monitored by most of

the departments. A centralized application linking to e-Courts

initiative of Government of India would be developed.

9. Budget & Audit Management System

An automated workflow for budget & audit management would be

developed so that monitoring, release and other activities related

to Finance are fully automated.

10. Digital Library Digital Libraries have been created in 3 Universities of the State.

A centralised project, which demarcates the subjects to be taken

up by each digital library for digitisation and allows sharing

between all educational institutions, will be developed.

11. Unique ID & Integration of all databases

A unique ID for each citizen of Uttarakhand will be developed by

merging separate databases created for various applications like

Voter ID card, Ration card, Land record, MPHS etc.

12. Infrastructure Project Management System

All infrastructure development projects have standard life cycles

for which an integrated application will be developed.

13. Online Transaction System

Online transaction system including payments, issuance of

certificates & legal documents, etc. will be developed and hosted

on Uttara for all departments.

14. Single Window Integrated Workflow Automation System

This application will include office workflow automation, online

application filing and processing for all departments.

15. IPAO * Integrated Pay and Accounts office (IPAO) has been developed for

treasuries of the State by NIC which will be fully implemented.

4.4 Development of Departmental Applications

e-Governance applications in the state are being developed presently either through

NIC or through various software agencies under World Bank aided projects.

However, there are still few departments, which have not been taken by either of


39

these agencies for development. It is proposed as a part of strategy that DPR of all

such applications, in fact, of whole departments, which have not been taken up so

far shall be prepared under this project and the development of these applications

shall be outsourced either to NIC or to a reputed software house. The funding for the

setting up of the Project e-Governance Mission Teams (PeMT) shall be organized by

Government of India.

Some of the applications, which are not being taken up by either of the present two

channels (NIC/PMU) are indicated as below:

S.No. Application Department: Health 1.1 Computerization of the Food and Drug Control process 1.2 Computerization of Purchase and Stores of Medicines and Instruments 1.3 Enhancement of Integrated Disease Surveillance Application Department: Forest 2.1 GIS for department 2.2 Forest Fire Eruption Control and Management 2.3 Planning and Monitoring of Schemes 2.4 Forest Protection and Offences System

2.5 FMIS (Forest Management Information System)

Department: Tourism 3.1 Database – Hotels & Tax Filing Status 3.2 Database for ongoing & New Projects

Department: Industries

4.1 Computerization of Registration of SSIs and maintaining records of all Industrial Units

4.2 Computerization of the Implementation and Monitoring of PMRY

4.3 Computerization of Single Window Clearance System

Department: Food & Civil Supplies 5.1 Comprehensive computerization of the Department 5.1.1 Creation of beneficiaries database & issuance of ration cards at the village level 5.1.2 Distribution, Tracking and Management System of the rationed articles 5.1.3 Website development and hosting 5.2 Monitoring of distribution of food coupons Department: Labour

6.1 Online Registration of jobseekers & Maintenance /updating of profiles of jobseekers 6.2 Admissions and counseling Department: Rural Development 7.1 Comprehensive computerization of the Department 7.1.1 Creation of beneficiaries database at the village level 7.1.2 Integrated capturing of Survey related data 7.1.3 Website development and hosting 7.1.4 Computerization of core and support processes 7.2 Survey Data Management


40

S.No. Application

Department: Secretariat Administration 8.1 Comprehensive computerization of the Department 8.2 Computerized Gate Pass Issuance and Security Management Software 8.3 Maintenance of Asset (Furniture and equipment) database and mapping allotment Department: Panchayati Raj Institutions

9.1 Scheme Monitoring and Aggregate Reporting; Assessment and Analysis; Creation of comprehensive database of all schemes under Panchayati Raj

9.2 Website development for PRI Department: Co-operatives 10.1 Application for Monitoring of PACS 10.2 Banking solution for DCBs 10.3 Application and database for Herbal Products

This list is indicative and does not include all the applications required in their

departments. The comprehensive requirement of each department will be finalized at

the time of preparing DPR for the department.

4.5 Service Delivery Channels

It is proposed to deliver these services to the citizens in the following manner:

1. Developing and Setting up Uttara Portal

2. Linking of the Uttara Portal to all Government Back-end applications and

Data Center

3. Setting up citizen service centers under the national e-Governance plan of

DIT under PPP model. The partners shall be developing front-end

applications and delivering the services to citizens for which government

shall reimburse them the cost of development and operation and

maintenance.

4. The linkage of the CSC to data center and Uttara Portal will be through

internet.


41

An indicative list of services and their probable delivery channels are indicated below.

This is by no means a comprehensive list of services & requires to be detailed further

during DPR preparation.

Service Delivery Channel

Services CIC/ CSC

Website / Portal / Internet

Tele-phone

Segment

Food & Civil Supplies Providing Information to Citizens about the Nearest rationed shops , food Grains availability

G2C

Online application for applying for ration cards. G2C

Procurement of Food Grains G2B

Tourism Information and Reservation facilities G2C G2B

Online Registration , and filing of Luxury taxes ( By Hotels ) and their old status

G2B

Industries Single Window Clearance (Application filing , Registration , Payment & Status ) for SSI's

G2B

Labour Detailed Information on labour laws / Acts G2C; G2B

Employment market Information. G2C

Enabling online application form downloading, Filling up and it’s updated status

G2C

Online registration of Complaints & status availability

G2B ; G2C

E-Classrooms G2C

Health Providing Various Types of Information pertaining to Departmental Schemes , about Facilities available at CHC's / PHC's

G2C

Online Tendering facility for Medical Facilities (Infrastructure, Drugs )

G2B

Rural Development & Panchayati Raj Institutions Information on all Central Government, State Government and Externally aided schemes. Status of schemes and future plans.

Providing information about the rural market, traditional items etc.

G2C

Co-operatives

Providing Banking information to the stakeholders G2C G2B

Exhibit 23: Service Delivery Channels & Strategic approach


4.6 Development - Comparative Status

The state of Uttarakhand has already formulated an IT Vision and is in the process of

formulating the IT Strategy for itself. In addition to this, the state is undertaking a

number of IT initiatives to improve service delivery to citizens and internal

performance of the various departments.

A list of these initiatives and their current status is presented below:

The NeGP proposes the following institutional framework for the states to ensure

strong e-Governance growth and sustenance:

Exhibit 24: Proposed Institutional Framework

On performing a one to one comparison of the Institutional Framework as proposed

under the NeGP and as existing in Uttarakhand, the following points emerge:

1. The State has a Programme Steering Council headed by the Chief Minister (CM),

which is the State e-Governance Council.

2. The state has an Apex Committee in the form of a Core Committee for IT headed

by the Chief Secretary (CS)

3. The state has Departmental Committees in the form of Project Steering

Committees to spear head the current IT projects, which are being implemented.

These will be converted to Project e-Governance Mission Team (PeMT).

42


43

4. The state has a SeMT (State e-Governance Mission Team) like institutional

structure in the form of the ITDA/PMU (Information Technology Development

Agency/ Project Management Unit), which is the Nodal agency for IT development

and e-Governance projects in the state. The composition of the current SeMT needs

to be enhanced keeping in mind the Capacity Building guidelines issued by the

Center and the increasing requirements of the state. (This will be covered in the

Capacity Building Roadmap.)

5. The Departmental Nodal officers for IT projects in that department have been

identified. However, the state does not have PeMT (Project e-Governance Mission

Team) in the respective departments. During the study it was found that very few

departments have either planned or formed IT Cells. The proposal for formation of

PeMTs (Project e-Governance Mission Teams) have already been sent to the

Government of Uttarakhand.

At present the Vendors and NIC are performing implementation of the existing e-

Governance projects and these are being monitored by the ITDA. Apart from one or

two departments that have identified Manager level resources, the presence of IT

skilled staff is negligible within the departments. The IT staff in the departments is

thus mostly limited to Data Entry Operators.


5 Government Process Re-engineering (GPR) The successful implementation of e-Governance projects requires a great deal of

restructuring of administrative processes, and a redefinition of administrative

procedures and formats, which meet resistance in almost all departments at all

levels.

Government Process Reengineering (GPR) shall involve rethinking and the radical

redesign of Government

processes to achieve

dramatic improvements in

critical measures of

performance, such as cost,

quality, service and speed.

This phase would include

constructing an inventory of

the processes involved and

determining the critically

important core processes,

assessing the effectiveness

and efficiency of the

existing processes in order

to determine improvement Exhibit 25: Govt. Process Re-engineering

priorities. The decisions on priorities in a GPR should be on based on three factors -

importance, opportunity and feasibility. The GPR would necessary result in one of the

following:

Issuance of a Government Order by the concerned department

Issuance of a Government Order/Notification with approval from the State

Government (Administrative Approval) which may require approval of Chief

Secretary or Chief Minister.

Those processes, which would require change of an Act under the State or

Centre List.

The State Government of Uttarakhand should be sensitive to the fact that GPRs

would require all of the above-mentioned scenarios for several projects. The State

Government should frame necessary guidelines for taking up e-Governance, which

would require GPR.

44


6 Uttarakhand e-Governance Blueprint

The e-Governance blueprint of Uttarakhand and the Focus sectors/Departments of the State are

depicted in a pictorial form below. The strategy of implementing the core projects, mission mode

projects and the other department initiatives has been given in section 4. The Blue print given as

below summarizes the relative positions of these important parts of e-Governance

implementation in the state.

ISMS

Inventory Mgt.

CORE INFRASTRUCTURE

S

Other Core

Applica-tions

HRMS

Co-

operatives

Labour & Employ-

ment

Finance including

Treasuries*& Commercial

Tax*

Secretariat Adminis-

tration

Food & Civil

Supplies

Tran sport*

Water Resources &

Irrigation

Rural Dev. & Panchayati

Raj

MPHS

CDV PKI (Unique ID)

GIS E- Tend-

ering

Uttara Portal

CSCs Data Centre

Information Mgt.

Core Policies

U-SWAN

Urban Develop-

ment

Revenue including

Registration* & Land

Records*

Educa-tion

Forest

Energy

Agri-culture

Partially impleme

Recommended In

Ongoing / Implem

* NIC initiativeExhibit

CORE PROJECT

Tour-ism S

Health

DEPARTMENTAL PROJECT
Industries
PWD

Police

SWD Law

45

nted projects/initiatives

itiatives

ented Initiatives

s 26: E-Governance Blueprint –Uttarakhand


6.1 E-Governance Roadmap:

E-Governance Roadmap for Uttarakhand

2006 2007 2008 2009 1. Define Policy and standards

Define HR Policy Define IT Standards and Data

Standards in detail

Define Security Policy 2. Implementation on-going projects (NIC Project are mentioned in another table) Uttara Portal Education-TS Portal e-Class Agriculture Portal Social Welfare Project Urban Development of Local Bodies Public Works Department Project MPHS- CDV-PKI Badri-Kedar Portal HRMS 3. Formulate Citizen Charter 4. Core Infrastructure Projects Anchor

Deptt. SWAN Establishment &

Operationalization ITDA

State Data Centre Establishment & Operationalization

ITDA

Common Service Centre Establishment Operationalization ITDA Uttara Portal Operationalization ITDA 5. Core Applications GIS Establishment Operationalization DMMC /

Revenue Information management & Grievances Redressal System including RTI& Assembly Question, website updation, etc.

Pilot Operationalization (Roll Out)

CM Secretariat

Inventory Management System

Establishment Operationalization SAD

Attendance Monitoring System Establishment Operational-ization

Personnel

Scheme Monitoring System Establishment Operationalization Planning

e-Tendering & e-Procurement Establishment Operationalization Finance

Court Case & offences Mgmt. System Establishment Operational-ization

Law

Budget & Audit Management System Establishment Operationalization Finance Digital Library Establishment Operation

al-zation Higher

Education Unique ID & Integration of all databases

Establishment Operationalization IT & Planning

Infrastructure Project Management System

Establishment Operationalization PWD

Online Transaction System Establishment Operationalization Finance

Single Window Integrated Workflow Automation System

Establishment Operationalization SAD

46


47

6. Departmental Application

2006 2007 2008 2009

Agriculture AGRISNET, Crop Information System

RD & PR Creation of Beneficiary Database

RD&PR Automation System Scheme Management System

Finance Commercial Tax Computerization

Pension Management System Integration of all Applications

Revenue e-District Implementation

Integration of all Applications at district level

Food & Civil Supplies Creation of Beneficiary Database

Workflow Automation, Ration Card Automation System

Food Coupon Monitoring system

Police Common Integrated Police Application Jail Administration System

Integration of all Applications

Transport Computerization of Transport Corporation, Integrated check post

Labour & Employment Admission & Counseling Management System

Education Integration of all Applications

Forest Forest Management Information System, Scheme Management System, Forest Fire Control System

Integration of all Applications

Tourism Tourism Information System, e-Governance in GMVN, KMVN & UTDB

Integration of all Portals

Co-operatives PACS Monitoring System, Banking solution for DCBs, Herbal Products Database

& Application Health Birth & Death

Registration System, Food & Drug Control Automation System, Inventory Management System

Enhancement of Disease Surveillance System Telemedicine

Industries Single Window clearance system, PMRY Computerization

Secretariat Administration Asset Management System, Gate Pass issuance & Management System

Law City Civil Court Computerization

Energy Computerization of Corporations, Loan Management System


48

Public Works Integration of all developed Applications

Water Resources & Irrigation Computerization of Peyjal Dept, Application software for Irrigation Department

Initiatives already under way in these departments are listed elsewhere

Suggested list of Department in Government of India who can provide funding for Departmental Projects

List of Departments/Projects Funding Departments in GoI

Infrastructure Projects DIT, GoI

Core Applications DIT, GoI

Agriculture Ministry of Agriculture, GoI

RD & PR Ministry of Rural Development & Ministry of

Panchayatiraj, GoI

Finance Ministry of Finance, GoI

Revenue Ministry of Rural Development & Ministry of Communications & Information Technology, GoI

Food & Civil Supplies Ministry of Consumer Affairs: Food & Public Distribution, GoI

Police Ministry of Home Affairs, GoI

Transport Ministry of Road Transport & Highways & Ministry of Communications & Information Technology, GoI

Urban Development Ministry of Urban Development & Poverty Alleviation, GoI

Labour & Employment Ministry of Labour, GoI


49

Education Ministry of Education, GoI

Forest Ministry of Environment & Forests, GoI

Tourism Ministry of Tourism, GoI

Co-operatives Ministry of Agriculture, Ministry of Panchayatiraj &

Ministry of Rural Development, GoI

Health Ministry of Health & Family Welfare, GoI

Industries Ministry of Small Scale Industries, GoI

Secretariat Administration Ministry of Personnel, GoI

Law Ministry of Law & Justice, GoI

Energy Ministry of Power, GoI

Public Works Ministry of Urban Development, GoI

Water Resource & Irrigation Ministry of Water Resources, GoI

Exhibit 27: E-Governance Roadmap


6.2 On-going projects of NIC:

50

NIC Projects S. No Initiative Present Status Department: Finance: Commercial Tax

1 Commercial Tax ComputerizationCurrently the Dealer Registration application module is under implementation and the rest are under development.

2 Budget Information System In maintenance phase Department: Finance – Treasuries

3 Computerization Of treasuries ( 25 treasuries )

Computerization of all treasuries of the state. Implemented across all 25 Treasuries across the state, usage is being driven

4 Contributory Pension Management System

Under development

Department: Rural Development 5 Dev-Bhoomi - Land Records

Computerization 1. Data updation work completed. 2. Record of Right (ROR) data available on internet. 3. 53 Tehsil Land Records Computer centers made fully functional and 19 another centers to be operational soon. 4. Mutation workflow process is on-going

6 Land Records touch Screen KioskApplications

Pilot process application in progress

Department: Law – Courts 7 City Civil Court Computerization Roll Out to be extended to all the district courts in

the state , Department: Agriculture

8 AGMARKNET - Uttarakhand Krihi utpadan mandies

20 Mandi Samities (2 in Phase-I , 13 in Phase-II , 5 in Phase -III have been covered

9 Uttarakhand State Seed and Organic Production Certification Agency: Website of Uttarakhand State Seed and Organic Production Certification Agency

Implemented and in maintenance phase

Department: Water Resources - Irrigation 10 Computerization of Peyjal

Department Three Modules installed & implemented

Department: Home 11 Common Integrated Police

Application (CIPA) Nine Police stations under computerization at US Nagar on pilot basis.

Department: Revenue – Registration 12 Computerization of Sub-registrar

Offices 6 Offices Computerized.

Department: Labour 13 Employment exchange

computerization 3 employment exchanges already computerized


51

NIC Projects Department: Transport

14 Computerization of transport department

VAHAN Software Implemented at Dehradun; SAARTHI Software under Implementation; Software for National Permits implemented at State Transport authority; Computerization (at Transport Commissioner office) of revenue collection from central pool for vehicles entering from other states.

Department: Planning 15 Unique-ID project Under initial stage of implementation

Department: Education 16 Data Processing of 7th All India

School Education Survey project and Web Portal development

Data processing and report generation has been completed.Data of 5 States has been hosted on the Internet

Energy 17 Loan Management System Under testing

Exhibit 28: On-going projects of NIC

6.3 On-going projects of PMU e-Governance / ITDA:

PMU e-Governance /ITDA projects S. No Initiative Present Status HRMS

1 Development of Human Resource Management Systems (HRMS) Application.

Pilot stage.

PWD 2 Project Management

Application for PWD. Pilot stage.

Uttara Portal 3 Creation of Uttarakhand

Portal. Beta version in operation.

CDV, MPHS & PKI 4 Development of CDV, MPHS &

PKI/Smart Card Infrastructure.

Survey in progress.

Project “Saksham” 5 Project “Saksham” facilitates

the Computer awareness / training programme on MS-Office (Word, Excel, and PowerPoint), Internet and e-Mail to State Government employees of Uttarakhand.

4500 Employees trained.

Teacher Student Portal 6 Development and

implementation of Teacher Student Portal.

Approaching Pilot stage.


PMU e-Governance / ITDA projects S. No Initiative Present Status IT Enabled Course Curriculum

7 Development and implementation of IT enabled course curriculum in Science & Mathematics for 9th to 12th classes.

Prototypes completed.

Department of Social Welfare 8 Development and

implementation of application software for Social welfare department.

Pilot stage.

Urban Development Department 9 Development and

implementation of application software for Urban development department.

Pilot stage for part of the application.

Agriculture Portal 10 Development and

implementation of Agriculture Portal.

Pilot stge.

BK-GY-HS Portal 11 Content collection and

Development of Badri-Kedar-Gangotri-Yamnoti and Hemkund Sahib Portal.

Validation of content in progress.

Exhibit 29: On-going projects of PMU e-Governance / ITDA

6.4 Other On-going projects

Several departments have made their web sites and are using several software developed for

their departments at different times. Project Aarohi, Project Shikhar, Teach to Future & Shiksha

etc. as listed in section 2.3.2 are also being implemented.

7 Summary and Next Steps

The e-Governance Roadmap shall help it in achieving leadership position and the goals as

envisaged in the e-Governance Vision and IT Policy of the state.

It is expected that Government would make the proposed roadmap a part of its enabling

mechanism for disseminating IT in all sectors of Governance. The Roadmap gives the IT vision to

the state at the top most level which will help IT evolve as a priority and a core area in

Governance. Once the Government implements the e-Governance initiatives of the prioritized

departments, it would lead to:

52


Improvement in the Service delivery of departments

Improvement in the internal efficiencies of such departments

Increase in accountability and transparency levels

Next Steps:

To achieve the objectives set in the Vision and the Strategy, the Government should at the

earliest undertake the following steps:

Establish SeMT and PeMTs (discussed in the next report, CBRM)

Conduct process study / Prepare concept paper of some of the departments departments

(covered in this section). This will lead to preparation of the roadmaps for individual

departments.

Prepare Detailed Project Reports of the NeGP / Priority Departments

Prepare/Update standards and policies related to security, funding (PPP / User charges)

and other core initiatives like:

o E-Governance technology architecture, framework and guidelines

o Updated IT Standards policy for all e-Governance initiatives

o Detailed Security policy guidelines

o Human resource strategy – for leadership, implementation and operations.

o Policy on back ends (department automation - role of private sector, role of

government, safeguards, right to information, privacy, etc.).

o Policies and guidelines for PPP models / outsourcing of e-Governance projects.

o Policies and guidelines on Government Process Re-engineering

o Policies on front ends such as citizen ports, kiosks & Integrated citizen service

centers

o Policy on usage common infrastructure such as SWAN, Data Center

o Polices and guidelines on electronic payment gateway

o Policies and guidelines and knowledge management

53


8 Annexure – I: e-Governance Projects list

The list of e-governance initiatives in the state of Uttarakhand as per NIC.

. No Initiative Present Status Technology Future Initiatives Scope

1 Commercial Tax Computerization

Currently the Dealer Registration application module has been rolled out

ASP.Net Browser Based System 3-tier Architecture

In Future other modules in the application will be rolled out. Those are: 1. Return Filing 2. Challan Management 3. Forms Issuance & Usage

The Project consists of online dealers registration across 28 sectors across the state and has the capability to online perform the functions under the Commercial Tax Department like registration , return filing , challan , Form issuance etc.

2 Dev-Bhoomi - Land Records Computerization*

1. Data Updation work completed. 2. Record of Right (ROR) data available on internet. 3. 53 Tehsil Land Records Computer centres made fully functional and 19 another centres to be operational soon. 4. Mutation workflow process is on-going

Browser based

3 tier Application software with Unicode language support

ASP.Net SQL Server

The Project consists of computerization of all the processes under the land records department.

3 City Civil Court Computerization

1. Computerized generation of Cause List and case Filing process at District court in Nainital.

Roll Out to be extended to all the district courts in the state ,

4 Computerization Of treasuries ( 25 treasuries

1. Computerization of all treasuries of the state. 2. Online system for data Processing. 3. Online Cheque Generation. 4. Pay and Pension Disbursement 5. Cash Book (Receipt & Payment) 6. Posting Schedule. 7. Cheque Writer Reports.

Oracle 9i , D2K & Linux

Implemented across all 25 Treasuries across the state.

5 AGMARKNET - Uttarakhand Krihi utpadan mandies *

20 Mandi Samities ( 2in Phase-I , 13in Phase-II , 5 in Phase -III have been covered

Agricultural Marketing Information System (AGMARKNET) is a centrally sponsored project of NIC to establish a nation wide information network for speedy collection and dissemination of market information for its efficient an timely utilization by the farmer community. Information w.r.t arrival and prices is captured on daily basis from all the 20 mandies.

6 Computerization of Peyjal Department

SRS for computerization approved, system in development stage. Three Modules installed & implemented 1. Personal & pay information

system. 2. Message handling system 3. Customer relation management.

ASP.Net , SQL Server

Installation & implementation of all 15 Modules in future stage after successful roll out of the 3modules implemented in current stage .

Web-Based MIS for Uttarakhand Jal Sansthan & peyjal Nigam is being developed for its 15 modules including key modules like computerized billing and demand collection system , scheme & resources management .

7 Common Integrated Police Application (CIPA)

Nine Police stations under computerization at US Nagar on pilot basis.

This Project aims at comuterization of all police stations in the state.

54


55

. No

Initiative Present Status Technology Future Initiatives Scope

8 E-payroll of state Government

Running

ASP.Net SQL Server.

Implemented

Covers all 1, 10,000 employees of the state, who can view their salary details on the web. Features include scheme wise pay bill , employee pay slip , pay schedules , advances & recovery reports , Income Tax module , GPF Module , Web enabled MIS reports .

9 Computerization of Sub-registrar Offices

1. 6 Offices Computerized.

ASP.Net SQL Server

All Offices to be Computerized to enable online registration of deeds.

10 Employment exchange computerization

1. 3 employment exchanges already computerized 2. Computerization of Internal work like generation of employers quick list of candidates , Generation of call letters

1. Client - Server Architecture In Future: Web based system using J2EE , Linux Server ( Postgre SQL Server)

All employment exchanges (25) would be computerized and online registration of unemployed can be facilitated through the website.

The Software is will be implemented across all states after the pilot test in the state of Uttarakhand.

11 Computerization of transport department

1. VAHAN Software Implemented at Dehradun 2. SAARTHI Software under Implementation. 3. Software for National Permits implemented at State Transport authority. 4. Computerization (at Transport Commissioner office) of revenue collection from central pool for vehicles entering from other states.

The VAHAN & SAARTHI to be implemented completely across the state and all the modules under the two names also to be implemented. The two Sotwares to be implemented across all the 15 transport departments.

The Project Consists of online registration, fee, fitness, tax calculation & collection, permit and enforcement modules. At State transport authority

Other Applications & MIS

1 MPR for Rural development Schemes. Implemented

ASP.Net SQL Server

2 MIS for Revenue Department

Implemented ASP.Net

SQL Server

3 Computerization of agriculture census 2000-01(*)

Implemented ASP.Net

SQL Server

4 Load Management system for Department of energy

Implemented ASP.Net

SQL Server

5 Online compilation for Prices of Commodities / Items

ASP.Net

SQL Server

6 Chief Minister Letter Monitoring system Implemented

ASP.Net SQL Server

7 Online Module for wage Compilation

Implemented ASP.Net

SQL Server

8 IISFM project for FCI at Uttarakhand

Implemented ASP.Net

SQL Server

9 Integrated pension management system (IPMS)

Implemented ASP.Net

SQL Server

10 Sarv Shiksha Abhiyan

Implemented & Running (at selected schools )

ASP.Net SQL Server

Other Initiatives :

1 Around 55 websites hosted at NIC server.

2 Around 25-30 Applications Hosted


9 Annexure – II: Data Captured during the study

9.1 Health Department

The Health department of Uttarakhand, as per the 2001 figures, consisted of 228 Primary Health

Centers, 36 Community Health Centers and 16 District Hospitals. The Health department has a

budget of around Rs. 500 Crores (Both Plan and Non-Plan) and about 14000 staff including some

2000 Medical Officers. At present there is a limited IT Staff in the department consisting mainly

of a few data entry operators.

9.1.1 Key Processes of the department

S

No.

Key Processes Manual Automated Service Facing

Administrative Business Citizen 1 Registration of Births and

Deaths

2 Inspection of Health Institutions / Treatment Areas, etc. by Sanitation Inspectors

3 Food and Drug Control: inspect Drugs’ contents, Issue licenses, monitor performance of licensees

4 Maintenance of Hospitals, PHCs and CHCs, etc.

5 Registration of Medical Officers, Doctors, Institutions through Autonomous Councils

6 Purchase, Storage, Supply of medicines in CMSD (Central Medical Store Division)

7 Implementation and Monitoring of Disease Control Programs for AIDS, Malaria, etc.

Partial

8 Preparing reports on a periodic basis on the number of cases (new, old), testing data, funds control, targets achieved, etc.

9 Providing training services to Medical Officers and Staff of the department through own instructors, etc.

9.1.2 Current ICT Initiatives

At present the Health Department of Uttarakhand State has provided computers to almost all the

State Offices and District locations. The department is also using certain applications mainly

56


Management Information Systems (MIS applications) for individual Disease Control Programs like

CMIS, CPFMS and Sentinel Surveillance for AIDS. Almost each Disease Control Program has an

individual MIS of its own. Additionally there is an integrated application under the Integrated

Disease Surveillance Program (IDSP), which is not being utilized fully.

In terms of connectivity, VSAT connectivity has been planned between 13 locations and the

equipment for the same has arrived. The equipment has not been installed. At present, there is

very limited connectivity between offices in the same city and there is no connectivity with the

districts. It is also worth mentioning here that there is a plan to connect the Hospitals under the

Telemedicine Project.

9.1.3 Recommended ICT Initiatives

S. No. New Initiatives Scope 1.1 Computerization of

Registration of Births and Deaths

A web based application for registration of births and deaths and issuance of certificates. The application should be implemented such that registration can be made from the authorized offices.

1.2 Computerization of the entire Food and Drug Control process

An application to issue licensees to the manufacturers of Drugs, etc.; monitoring of the licensees and maintaining their performance/compliance records.

1.3 Computerization of Purchase and Stores of Medicines and Instruments

An application to digitize the entire Logistics and Inventory Management of Medicines and Instruments including running of CMSD (Central Medicine and Stores Department)

1.4 Enhancement of Integrated Disease Surveillance Application

Application exists, connectivity and trained manpower is required for running the same and keeping it updated at all field offices/locations as required by the Health Department

1.5 Connectivity to districts, blocks and godowns

Connecting the Districts (CMO offices) with the State Head Quarters (Directorate) and the Secretariat Office. Also connecting Big Hospitals, District Hospitals, CHCs etc. with the District CMO offices.

9.2 Forest Department

The recorded forest area in Uttarakhand is 64.8% of the total area. The forest Department in

Uttarakhand is divided into Circles, divisions, ranges and beats. The department has 12 circles, 9

divisions, 284 ranges and 1503 beats. The annual budget of the department is around 380 Crore

(both plan and non-plan).

The state has this year allocated a sum of Rs. 40 lakhs for setting up an IT cell and for all other

IT related activities.

57



S

No.


Administrative Business Citizen 1

Management of the forests

& Wildlife

Partial

2 Sale of Resin and Monitoring

sale of Timber, firewood,

Produce & minor forest

produce, etc.

3 Soil and moisture

conservation

4 Aforestation of barren &

degraded areas

5 Forest Protection & Offences

6 Fire Management

7 Planning & Budgeting

8 Van Panchayats & FDA / JFM


Presently the hardware (computers) is provided in the department till Range level. Connectivity

within the department is very limited and the headquarters at Rajpur Road is on LAN and internet

connectivity is provided on a need basis to selected users in the this headquarters.

At present some applications are there in the department. A GIS Package is installed at

headquarters for preparation of Working Plans, Forest Maps, etc. and has very limited usage due

to lack of adequate resources. An MS Access based database is being used locally at

Headquarters level for Fire Management Control & Personnel Management. Website for the

department is under development and has been partially developed. It is planned that an email

facility for the employees will be integrated within the Website for aiding internal communication.

58


9.2.3 Recommended ICT Initiatives

New Initiatives Scope

Forest Fire Eruption Control and Management

An application, integratable with the existing GIS Application needs to be developed and implemented along with involvement of the Fire department

Planning and Monitoring of Schemes

An integrated web based application for planning and monitoring of various Activities of Forest Dep’t like Various Schemes running in the Dep’t and aids preparation of Proposed and Revised Estimates, wherein department staff from field offices can update data related to schemes, etc. from their sites like Range Offices and Division and Sub-Division Offices. Allows aggregation and drill-down reports circle wise, range wise, etc.

Forest Protection and Offences System

The entire process of Forest Protection like FIR, maintaining records of offences and offenders, closure of offences, etc. can be computerized.

FMIS (Forest Management Information System)

An Integrated FMIS Encompassing all major activities of the Forest department is planned and needs to be clearly conceptualized. Other small applications for the department may become modules of this department wide application.

MS Access Application

The Application is being used for Fire Management Control at Headquarter level. The Functionality Needs to be scaled up and used till Division level.

9.3 Tourism Department

Tourism department has been identified as a major contributor to the GDP growth in the state’s

Economy. The government plans to develop tourism as a major source of employment and

income/revenue generation and as a pivot of the economic and social development of the

State. During April-June 2004-05, Uttarakhand attracted 65.11 lakh of tourists. About 29.97

lakh tourists visited Haridwar. The Tourism Development Board is the highest body to function as

a Promoter, Adviser, Regulator and Licensing Authority for tourism development in the State .

The Budget of the department is nearly 100-120 Cr .The Department has 13 District offices and

also has a presence at 9 other important tourist locations. The state also has two independent

bodies working under the directorate of tourism.

Kumaon Mandal Vikas Nigam ( KMVN) Garwhal Mandal Vikas Nigam (GMVN)

9.3.1 Key Processes of the department:

S No.


Administrative Business Citizen 1 Marketing &

Publicity

2 Projects & Planning

3 Administration

4 Regulation

59


9.3.2 Current ICT Initiatives:

The department is in the process of building a website for itself namely the Badri-Kedar portal.

Apart from this there are currently no ICT initiatives in the tourism department. Hardware is

provided at the state head office partially. There is no connectivity in the department at present.

9.3.3 Recommended ICT Initiatives:

New Applications Scope Projects & Planning Application (includes projects database)

An Integrated application which allows the Users to online feed data at Diff Points (Directorate office , District office ) about the Status of Projects running under them , the utilization of Budgets , their Report generation (aggregated and drill-down) & their infrastructure development under these projects

Administration An application, which allows the administration dep’t to keep track of the physical infrastructure & the Transport facilities used.

Database – Hotels, Their Tax Filing Status

The Database would Enable to keep track of all the Existing & upcoming hotels and their tax filing (Luxury tax ,etc ), their records and status maintenance.

Connectivity to districts, blocks and other important Tourist offices

Connecting the Districts with the State Head Quarters (Directorate) and the Secretariat Office.

Computers Should be provided at State, District & Other Tourist Offices of the Dep’t

The Computers & associated Infrastructure should be provided at all the Tourism offices of the State

9.4 Industries Department

The Industries department is a very important department of the state machinery and has it’s presence in all the 13 districts of the state. The annual Budget for the year 2006-07 is 58.6 Crore and the department has also allocation of around 3-4

Lakhs as IT budget. The staff strength is around 370 in the directorate of industries.

9.4.1 Key Processes of the Department:

S No.


Administrative Business Citizen 1 Small Scale Industries’

Registration, Surveys and ensuring support services and maintaining records

2 Implementation of Prime Minister’s Rozgaar Yojna (PMRY) at district level and its Monitoring

3 Implementation and Monitoring of various Special and Incentive schemes as per budget

60



Currently the department is using MS access database for SSIs Survey. Apart from this the

Department is using no applications at any of the offices .The department is connected through

the LAN at Directorate level and Secretariat and 5-6 District offices.


Applications Scope Computerization of Registration of SSIs and maintaining records of all Industrial Units

A web based application for registration of SSIs (Provisional) and maintaining records, together with the Survey related data of all Industrial Units

GIS software for Industrial Estates A simplistic GIS based software for monitoring the plot allotment, and maintaining other data of units in Industrial Estates

Computerization of the Implementation and Monitoring of PMRY

An web based application to issue forms, receive filled up forms, maintain records of disbursals, rejection, and to support integrated reporting from all districts on the progress of the PMRY scheme. Application should be able to work through CSCs

Computerization of Single Window Clearance System

An application to receive applications through Single Window System, maintain status of despatch and Pending status of receipt of clearances from various departments.

Website for Industries department A website with directories of all industrial units in the state, policies, scheme incentives, etc.

Medium and Heavy Industry Database

Database, continuous updation and monitoring of Medium and Heavy Industries in the state

Connectivity to districts Internal LANs

Connecting the Districts (DICs) with the State Head Quarters, Directorate. Also connecting important bodies like SIDCUL and KVIB Establishing LANs at the DICs

Providing Computers Increase penetration of Computers at district level

9.5 Food and Civil Supplies Department

The Food and Civil Supplies department is an important constituent of the strategy for poverty

alleviation as it handles the Public Distribution System (PDS). The department caters largely to

the Rural Households and also to a number of household under the urban housing of

Uttarakhand. The Public Distribution System serves dual purpose of supplementing the supply of

food grains in addition to the local production and secondly to ensure availability at fair prices.

61


9.5.1 Key Processes of the Department :

S No.


Administrative Business Citizen 1 Public Distribution

System (PDS) procurement and distribution of the essential commodities on a monthly basis , District wise

2 Statistics

3 Accounts: budget allocation of the department, monitoring of the personal deposits and monitors the difference due to revisions of pay of sugar.

4 Administration

5 Monitoring system /Inventory Management

6 Complaints redressal


As per the table above all the key processes of the department are manual. Presently the

department has partial hardware avaliability and no applications are being used by the

department .The department has a high degree of interface of the rural and poor affecting their

subsistence. Hence the department has a key improvement potential in its “back-office”

processing and improving the efficiency in procurement and distribution of the foodgrains.

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9.5.3 Recommended ICT Initiatives :

New Applications Scope Comprehensive computerization of the Department

This includes: • Creation of beneficiaries database & issuance of ration cards at

the village level • Distribution, Tracking and Management System of the rationed

articles • Website development and hosting • Integration of other e-Governance initiatives

MPHS linked distribution monitoring Monitoring and targeting for schemes’ distribution through utilization of data collected through the MPHS system and internal survey data. Maintaining records of citizen / family wise distribution under the PDS.

Inventory and Logistics Management Application

An application to track movement of distribution material, receipts and supplies, keeping track of private transporters and their performance records.

Complaint redressal system Addressing all the complaints pertaining to distribution of coupons, issue of ration card and complaints related to ration shops

Ration card holders in the State

List of all the families that are eligible for attaining the ration card for making use of the PDS scheme.

Hardware required at the Secretary office (Admin & Accts.), Warehouses and Taluk offices

There is a need for acquiring hardware at all levels within the Food & Civil supplies department.

9.6 Labour Department

The department functions under the two broad heads:

Labour

Training & Employment

The labour department has 13 offices in each district, catering to the needs of each of the 13

district respectively. The 87 ITI’s in the state out of which 14 are yet to be opened also fall under

the purview of the labour department.

9.6.1 Key Processes of the department:

S No. Key Processes Manual Automated Service Facing Administrative Business Citizen 1 Registration in Employment

office Partial

3 Inspections and prosecutions : Inspection the Industries & commercial Establishments for the Proper Enforcement of Labour Laws & Acts

4 Grievance redressal : Settling all Industrial Disputes

5 Notification of vacancies : To the Registered citizens in the employment exchanges

6 Administration

63



The department is currently using the software procured by the GOI for its employment

exchanges and all the District employment offices have connectivity. In terms of hardware

availability, computers are available at all district employment offices (DEO’s).


New Applications Scope Registration, Monitoring and control application

An application for allowing registration, maintaining records of dues, compliance to safety standards. The application may cover the shops, industrial establishments’ monitoring (under the Factories & Boilers Act)

Website A website for the department including detailed importance to individual ITI s. It should allow web based monitoring of the individual ITI s.

Grievance redressal System Online registering and monitoring of the complaints

Registration, database of job-seekers and workers

Allow registration of unemployed and maintain a records of workers in the state with facility to issue ID Cards to the workers.

Admissions and counseling of the Training department

Efficient procedure for counselling and implementing transparency in the allocation of the seats

E-learning / E-classrooms Better reach of training programs and vocational courses to the citizens in order to create a huge pool of qualified professionals

Integrated Database at all Employment exchanges

The Employment exchanges may be Connected & Integrated through a single application (as above) which can further be integrated to Citizen kiosks for status viewing,

Database for the Training wing

• The Database should Contain Statistics of all Government ITI’s & Polytechnics (Division / District-wise)

• Teaching and other staff Connection of the District Employment offices.

The Connectivity Across the District offices would enable efficient working and monitoring of activities in the department & also would enable scanning of manpower ( with Specific skill sets across the various offices in the state

Networking of all Existing ITI & State Headquarters

The Connectivity would better enable the Administration to keep track of the activities and enable online monitoring of the Professional Institutions

64


9.7 Rural Development

The department has immense importance in improving the rural scenario of the state through the

implementation of various schemes for rural development sponsored both by GOI and the state

government. The department has 13 district offices and under that there are 95 blocks within the

functioning of the department.

The departmental has a budget of Rs 271 Crore of central assistance and 168.64 Crore of state

assistance. Currently there is no Specific budget for IT in the department. The Total Staff

Strength is around 4000 at present. The Presence of IT Related Staff is minimum. There is

around 1 person per district for IT and 1 specifically for IT at the Secretariat. The new Block

Development Officers are equipped with Basic Technology Skills.

9.7.1 Key Processes of the department: S. No.


Administrative Business Citizen 1 Monitoring of Various

Schemes: Monitors the progress of these schemes in terms of the funds distributed, funds available, citizens/families/self help groups identified, benefits delivered, etc. and generates monthly progress reports.

Partially

2 Surveys : Every 5 Yr Survey for Reviewing the Scheme status and also provide feedback for improved launch of new schemes


Talking about the current initiatives in the department, the current applications used are only the

MIS by NIC and in DIT formats. Database used is scheme based. In Terms of Connectivity the

department has limited connectivity to some districts through the dial up mode. At Present the

Computer infrastructure is available but the availability of the economic infrastructure like Power

and Roads is a still a constraint. Non-availability of Power prevents effective use of computers.

65


9.7.3 Recommended ICT initiatives:

New Initiatives Scope Comprehensive computerization of the Department

This includes: • Creation of beneficiaries database at the village level • Integrated capturing of Survey related data • Website development and hosting • Integration with Panchayati Raj Institutions applications

Monitoring of Schemes

Integrated web based application for monitoring of all schemes and their various aspects.

Survey database and reporting

Application for performing intelligent analysis of data collected through surveys. List of all data against various indicators (13 at present) for each village of the state

Connectivity at Panchayats, Kiosk at the Panchayat Level, Connectivity to Blocks

For entering of data related to various schemes Increase connectivity to Blocks

Power availability Better Power availability or alternate sources of electricity for running IT equipment and ensuring their usage

9.8 Secretariat Administration

The Secretariat administration department works towards the proper and systematic functioning

of the state Secretariat and responsible for maintaining the proper infrastructure, maintaining

personal data of all secretariat employees, Security aspects of the secretariat. The department

has around 700 employee strength and an annual budget of 20 Cr.

9.8.1 Key Processes of the department S No.


Administrative Business Citizen 1 Maintain Personal

Files of all Secretariat Employees

2 Availability, Allotment and Maintenance of Furniture & other equipment for all offices at the Secretariat

3 Issuing Pass for Visitors to the Secretariat

4 Allotment of employees to different departments

66



At present there are no applications or databases in the department. There is connectivity within

the department through the Secretariat LAN. Adequate infrastructure in terms of Computer

hardware & Printers has been provided. An HRMS application is already under development and

would cover the specific requirement of this department for maintaining records of all employees

in the Secretariat.

9.8.3 Recommended ICT initiatives: New Initiatives Scope Comprehensive computerization of the Department

This includes: • Creation of database for complete records of all employees • Ensuring sharing of information and data between the officers of the

department • Integration of other e-Governance initiatives

Computerized Gate Pass Issuance and Security Management Software

Integrated web based application for security management of the Secretariat and issuance of gate passes, etc. for all the visitors.

Maintenance of Asset (Furniture and equipment) database and mapping allotment

Application for maintaining records of what, when, to who and details of furniture and other equipment like phones allotted to all employees within the Secretariat.

9.9 Panchayati Raj Institutions (PRI’s)

The Development of rural areas in the State imply improving the productivity of agriculture and

other economic activities in the rural areas, improving the coverage and quality of infrastructure,

and improving the quality of services, which contribute directly to upgrading the quality of human

resources. The Department of Panchayati Raj is implementing number of schemes for

improvement. The Geographical Spread of the department is as below:

• State Headquarters (1)

• Zila Panchayats (13)

• Block Panchayats (95)

• Gram Panchayats (7027)

The department broadly functions towards implementation and monitoring of various schemes

running under the state funding, centre funding and several other schemes defined under the

state act. It also prepares annual plans and scheme proposals for the development of the

respective panchayat area jurisdictions. There is no specific budget for IT within the department.

67



S

No. Key Processes Manual Automated Service Facing

Administrative Business Citizen 1 Monitoring of various

Panchayats schemes (Under State, centre and NGO funding)

2 Every 5 year elections of Panchayats

3 Preparation of Annual Plans & Budgets for the development of the Panchayat area by Panchayats

4 Construction of Panchayat Bhawans at diff Panchayats at their maintenance.

5 Maintenance of essential statistics of the village.


Currently there are no ICT initiatives being taken up by the Panchayati Raj department. There

are presently no software applications and connectivity within and across the different levels of

the department. Limited Internet connectivity is available at state directorate level and

infrastructure has been provided at directorate level.

9.9.3 Recommended ICT initiatives: New Initiatives Scope Comprehensive computerization of the Department

This includes: • Creation of database for all Schemes under Panchayati Raj • Distribution, Tracking and Management of the Budgets and funds allocated

to various schemes • Website development and hosting • Integration with Rural Development initiatives

Scheme Monitoring and Aggregated Reporting Assessment and Analysis

Integrated web based application for monitoring of schemes and the fund utilization. The application should be able to provide aggregated and drill down reports of all data from Villages to Blocks, etc. The application should be able to provide assessment of situation prior to the 73rd amendment and after.

Database for all schemes and their Budget expenditure.

There are various schemes running at various levels at the funds for these flow from various points and are distributed by the directorate to various district Panchayats.

Connectivity and Kiosks at Panchayats

For updating data related to various schemes and also able to see other schemes running at the Panchayat level Connectivity should be provided at Panchayat level.

Hardware required at District and village Panchayat level

There is a need for acquiring hardware at all levels within the Panchayati Raj. Upgraded infrastructure should be provided at Directorate level.

68


9.10 Co-operatives

Co-operatives attain an important role when rural sector is looked into and becomes an important

department in the growth of the rural economy. The Development of Co-operatives has also been

identified as area for improvement under the e-governance initiative. The Geographical spread of

the department is spread into Primary agricultural Credit societies (PACS), District Co-operative

banks (DCB’s), Apex Institutions at State level. There are around 756 PACS, 10 DCB offices

except Rurdraprayag, Champawat and Bageshwar. The Major activities of the department

Focuses on the improvement of agriculture economy, its Dependent citizens and timely

availability of credit and agricultural inputs to them. The department is also responsible for

marketing and selling of agricultural produce.


S No.


Administrative Business PACS (Primary Agriculture Credit Society)

1 Giving agriculture Credits

2 Marketing of agricultural Produce.

3 Mini Banking for member farmers

Partial

District Co-operative Banks

1 Financing PACS

2 Creating Salary Earner

Societies

Apex Institutions

1 Storage Activities

2 Drug Manufacturing

3 Supply of Agriculture Inputs.

4 Consumer Business


The Present scenario of ICT initiatives is at a very nascent stage. At application level IFFCO

foundation has prepared software package for PACS (primary agricultural Credit Societies) on

pilot basis, and will install and roll out fully at all PACS after successful pilot runs. There is no

database being used presently and connectivity is limited to the Directorate level.

69

Computer infrastructure is available at Directorate level (Apex institution) and computerization of

2 District co-operative banks have been done (Nainital & U S Nagar).


9.10.3 Recommended ICT initiatives: Applications Scope

Comprehensive computerization of the Department

This includes: • Creation of database for all activities running at PACS , DCB’s. • Website development and hosting • Computerization of core and support processes. • Integration with Rural Development website. • Distribution, Tracking and Management of the funds allocated to

PACS from DCB’s.

Monitoring of PACS by Apex Institutions.

Integrated web based application for monitoring of all activities and their funds.

Application for Marketing Agriculture produce.

Application should be developed for the marketing of agriculture produce, data for which should be available through Kiosks and CSC’s.

Banking An Integrated application which could integrate the functioning of the various DCB’s and apex institutions and facilitate the banking facility and managing of funds from apex body – DCB’ and further below at PACS level

Drug Manufacturing (Herbal Medicines)

An application can be developed for both monitoring the herbal medicine produce at various points and also market the produce through the web based mechanism. The application can also be made available at Kiosks for viewing the various herbal products and their details .and also methods for best cultivation of the herbs.

Supply of agriculture Inputs An application can be prepared for the procurement of various agriculture inputs like fertilizers and should be capable for online tender calling and submission.

Database for Herbal Products There are various herbal medicines being manufactured and marketed by the Co-operatives, hence an online database can be created for the products.

Database for various storages made at godowns.

Various agriculture produce and other types of produce are stored at these godowns which should be made available online.

Connectivity at PACS

Kiosk at PACS Level (Gram Sabha’s)

Connectivity across PACS, DCB’s and Apex Institutions.

For Entering data related to various Activities and also able to see other activities running at the other PACS in the state. Connectivity should be provided at these gram sabha Level at future stage. Connectivity should be provided across these three levels. Initially the DCBs and the Apex Institutions may be connected through SWAN and in the medium to long term the PACS may be connected.

Hardware required at District and PACS Level

There is a need for acquiring more hardware at all levels within the PACS and gram sabha’s. Upgraded infrastructure should be provided at Apex/Directorate level.

9.11 Transport

Transport Department is one of the Key departments in providing citizen services to the citizens.

The department has been instrumental in introduction of IT in the service delivery. The

geographical spread of the Department is in terms of RTOs & ARTOs on the districts of the State

and providing services to the citizens.

70



S

No. Key Processes Manual Automated Service Facing

Administrative Business Citizen 1 Issue of Licenses

(Learning, Driving, Conductor) and their renewal

√ √

2 Registration of vehicles & Issuance of Vehicle Numbers

√ √ √

3 Issue of certificates (Fitness certificates, Pollution under control (PUC))

√ √

4 Issue of Permits (National & International, State and Contract Carriage Permits etc)

√ √ √

5 Collection & Recovery of Taxes (Road Taxes)

√ √ √

6 Transfer of Ownership

√ √ √

7 Admission and Cancel of Hypothecation

√ √ √

8 Checking of vehicles on road

9 Quasi-judicial function (Appeals)

10 Checking of vehicles at check posts

√


The computerization of the Department has started with implementation of Vahan & Sarathi.

VAHAN Software has been implemented at Dehradun and SAARTHI Software under

71


Implementation. Software for National Permits implemented at State Transport authority and

Computerization of revenue collection from central pool for vehicles entering from other states.


Applications Scope

Roll Out of Vahan Implementation of Vahan in other RTOs and ARTOs of the State

Implementation of Sarathi

Sarathi need to be implemented in the Transport offices of the State for computerization of Licenses operations and it need to be rol out subsequently.

Computerization of Transport Corporation

Computerization of the Transport Corporation operations need to be undertaken for better efficiency and automating the business processes.

Integrated Check Post

Check Post computerization is required to build an application for automating the transport operations on the check post and adequate interfaces need to be built with the Excise, Police dept in the Check Post.

9.12 Agriculture


Stakeholder Sr.

No. Key Processes Manual Automated

Admin Business Citizen 1 Educate farmers on applied

technologies

2 Arrange availability and quality of all inputs like fertilizer, Seeds, Pesticides

3 Implement the programs of irrigation water and degraded land development

4 Ensure remunerative prices for crops

5 Water harvesting & conserve the rain fed water

6 Testing and Analysis of soil samples.

7 Management of Land Resources

72



The computerization initiatives in the Department has started with AGMARKNET initiatives, which

is covering the Uttarakhand Krishi utpadan mandies. 20 Mandi Samities (2 in Phase-I , 13 in

Phase-II , 5 in Phase –III) have been covered till date. Uttarakhand State Seed and Organic

Production Certification Agency has created its Website of Uttarakhand State Seed and Organic

Production Certification Agency. It has been implemented and in maintenance phase.


Applications Scope

AGRISNET AGRISNET initiative of GoI need to be implemented in the State.

Roll out of AGMARKET AGMARKET initiative need to be rolled out other mandies of the State.

Crop Information System

A comprehensive Crop information system need to be implemented with details of the crops, their production predictions, yearly export etc. At the same time, it should be able to capture other relevant details corresponding to every crop.

9.13 Revenue (Property Registration)

The Department of Revenue, Government of Uttarakhand deals with maintaining and updating of

revenue records, transaction by way of sale, mortgage, collection of revenue, consolidation of

holdings, etc. The functionaries of this department come into close contact with the general

public in connection with various activities/transactions dealing with immovable property. The

department also operates a large number of Acts and Rules, which have a direct bearing with the

public.


Stakeholder Sr.

No

.

Key Processes Manua

l Automated Admi

n

Busines

s Citizen

1 Registration of document

2 MIS generation and reports (partially))

3 Searching (partially)

5 Preservation of Document

6 Valuation Calculation √

7 Archival of Documents

73



The computerization of Registration operation has started in the State in the Sub Registry Offices

through automation of the Registration process. MIS Report generation has happened partially as

the software to be implemented in the full fledged way. It has been implemented in the 6 Sub

registry offices till date.


Applications Scope

Computerization of Property Registration

Implementation of the software in all the Sub Registry’s of the State and incorporation of the valuation module in the Same.

Integration of Applications

All the initiatives implemented in the Departments need to be integrated.

9.14 Employment

9.14.1 Key Processes of the department Stakeholder Sr.

No. Key Processes Automated Manual

Admin Business Citizen

1 Registration of Aspirants

2 Searching of Job Profile

3 Issuance of Job Notification

4 Providing information of

resources to different

departments


The computerization of the Employment Exchanges has started in the department as part of the

computerization initiatives. The complete working of the Employment exchange in terms of its

operations and citizen interface has been tried to be computerized as part of its overall vision. 3

Employment Exchanges has been computerized till date.


Applications Scope

Roll Out of the Employment Exchange Computerization

Rolling out the Employment Exchange computerization initiative in other offices as t has been done in 3 Employment Exchanges of the State.

Admission & Counseling Management System

A comprehensive system need to be developed for the departmental needs.

74


9.15 Finance-Treasuries

9.15.1 Key Processes of the department Stakeholder Sr.

No. Key Processes Manual Automated

Admin Business Citizen

1 Custodian and distribution agency

for judicial and non judicial stamps

and maintain its accounts

2 Maintenance of accounts for

district panchayat local boards and

corporations.

3 To accept deposits from public.

4 Administrative works like

appointment , promotion, transfer,

pay fixation, pay revision etc for

the establishment of staff/offices

5 Release payments.

6 Release of pension

7 Submission of accounts to the

Office of the Auditor General

8 Maintenance of loan accounts of

employees

9 Maintenance of group insurance

accounts.

10 Audit functions

11 Stores verification.


The computerization initiatives has started with the Treasuries computerization, in terms of its

business processes for operations and inter departmental interactions. It has been taken up

initially for 25 treasuries in the State. Apart from it, an application software development has

started for the contributory Pension Management System.

75



Applications Scope

Computerization of Treasuries

Roll Out of the Computerization of Treasuries initiative in rest of the treasuries of the State.

Pension Management System

An application need to be developed for the Pension process automation in terms of application for pension to the disbursement of pension to the qualified beneficiaries.

Integration of all initiatives

All the initiatives recommended and the existing initiatives need to be integrated.

76