e-district rfp volume 2 - up

REQUEST FOR PROPOSAL

FOR

SELECTION OF SYSTEM INTEGRATOR

FOR

STATE WIDE ROLL-OUT OF e-DISTRICT MMP -UTTAR PRADESH FOR ZONE II

VOLUME II

RFP No.: CeG/P/9/II/RFP-SI-02/13

Centre for e-Governance

2nd Floor, UPTRON Building, Near Gomti Barrage, Gomti Nagar, Lucknow-226010

RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh for Zone II– Volume II

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Table of Contents

List of Abbreviation ............................................................................................................ 4

GLOSSARY OF TERMS ....................................................................................................... 5

1 Request for Proposal Datasheet ................................................................................... 6

2 Introduction................................................................................................................. 7

3 Implementation Framework.......................................................................................... 8

4 Scope of the Project .................................................................................................. 10

4.1 Introduction ........................................................................................................ 10

4.2 Solution & Technology Architecture ..................................................................... 12

4.2.1 Overview ..................................................................................................... 12

4.3 Scope of Services – Project Implementation Phase................................................ 12

4.3.1 Solution Design ............................................................................................ 13

4.3.2 Overview of existing Pilot e-District Application ............................................. 13

4.3.3 State Specific Requirements ......................................................................... 14

4.3.4 Network Connectivity ................................................................................... 16

4.3.5 Site Preparation ........................................................................................... 16

4.3.6 Hardware Commissioning at Field Offices ...................................................... 18

4.3.7 Installation and Commissioning of IT Infrastructure ....................................... 21

4.3.8 Licenses ...................................................................................................... 21

4.3.9 Capacity Building / Training .......................................................................... 21

4.3.10 Sign off Deliverables / Exit Criteria ............................................................... 24

4.3.11 Manpower requirements ............................................................................... 25

4.3.12 Project Management .................................................................................... 26

4.4 Scope of Services - Operation and Maintenance Phase .......................................... 27

4.4.1 Overview of Post Implementation Services .................................................... 27

4.4.2 Warranty Support ......................................................................................... 28

4.4.3 Annual Technical Support ............................................................................. 29

4.4.4 Help Desk and Trouble ticket management system ......................................... 29

4.5 General Requirements ......................................................................................... 30

4.6 Exit Management ................................................................................................ 32

4.6.1 Purpose ....................................................................................................... 32

4.6.2 Transfer of Assets ........................................................................................ 32

4.6.3 Cooperation and Provision of Information ...................................................... 32

4.6.4 Confidential Information, Security and Data................................................... 33

4.6.5 Employees ................................................................................................... 33


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4.6.6 Transfer of Certain Agreements .................................................................... 34

4.6.7 Rights of Access to Premises ........................................................................ 34

4.6.8 General Obligations of the System integrator ................................................ 34

4.6.9 Exit Management Plan .................................................................................. 34

5 Detailed Implementation and Roll-out Plan ................................................................. 35

6 Annexures ................................................................................................................. 36

6.1 Network Connectivity .......................................................................................... 36

6.2 Hardware Requirement (Estimated) ..................................................................... 47

6.3 Site Preparation Requirement .............................................................................. 47

6.4 Bill of Material ..................................................................................................... 48

6.4.1 Form C: Bill of Material (Infrastructure at Field Offices) .................................. 48

6.5 Non-Functional Requirements .............................................................................. 82


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List of Abbreviation

Sr. No. Abbreviation Description

1 BPR Business Process Re-engineering

2 CCN Change Control Note

3 CDAC Centre for Development of Advanced Computing

4 CeG (U.P.) Centre for e-Governance, Uttar Pradesh

5 CMS Content Management System

6 CSC Citizen Service Center

7 CSP Content Service Provider

8 DeGS District e-Governance Society

9 DeitY Department of Electronics and Information Technology

10 DHQ District Head Quarter

11 EC Empowered Committee

12 EMD Earnest Money Deposit

13 GoI Government of India

14 GoUP Government of Uttar Pradesh

15 MCIT Ministry of Communication and Information Technology

16 MMP Mission Mode Project

17 MSA Master Service Agreement

18 MSDG Mobile Service Delivery Gateway

19 MSME Micro, Small & Medium Enterprises

20 NDA Non-Disclosure Agreement (NDA).

21 NeGP National e-Governance Plan

22 NIC National Informatics Centre

23 NPI National Portal of India

24 NPMU National Program Management Unit

25 OEM Original Equipment Manufacturer

26 PBG Performance Bank Guarantee

27 RFP Request for Proposal

28 SDC State Data Center

29 SeMT State e-Governance Mission Team

30 SI System Integrator

31 SLA Service Level Agreement

32 SPF State Portal Framework

33 SPMU State Program Management Unit

34 SSDG State Services Delivery Gateway

35 STQC Standardization Testing and Quality Certification

36 SWAN State Wide Area Network


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GLOSSARY OF TERMS

The definitions of various terms that have been used in this RFP are as follows:

“Request for Proposal (RFP)” means all three Volumes and its Annexures and any other

documents provided along with this RFP or issued during the course of the selection of

bidder, seeking a set of solution(s), services(s), materials and/or any combination of them.

“Contract / Agreement / Contract Agreement / Master Service Agreement” means the

Agreement to be signed between the successful bidder and CeG (U.P.), including all

attachments, appendices, all documents incorporated by reference thereto together with

any subsequent modifications, the RFP, the bid offer, the acceptance and all related

correspondences, clarifications, presentations.

“Bidder” means any company incorporated under Indian Companies Act 1956 and shall

include group/consortium of companies coming together to participate in this bid, offering

the solution(s), service(s) and /or materials as required in the RFP. The word Bidder when

used in the pre-award period shall be synonymous with parties bidding against this RFP,

and when used after award of the Contract shall mean the successful party with whom the

agreement is signed for rendering of services for implementation of this project.

“Consortium” shall mean association of two or more distinct legal entities but not

exceeding three in number, formed specifically or otherwise for the purpose of bidding.

“Proposal / Bid” means the Pre-Qualification, Technical and Commercial bids submitted

for this project against this RFP.


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1 Request for Proposal Datasheet

Sr.

No.

Information Details

1. RFP reference No. and Date RFP no.: CeG/P/9/II/RFP-SI-02/13

Date: 2nd November, 2013

2. Non Refundable Tender Cost INR 25,000 (Rupees Twenty Five

thousand only)

3. Earnest Money Deposit (EMD/ Bid Security)(Rs.) Rs. 1,00,00,000 (Rupees One Crore

only)

4. Last date and time for submission of queries for

clarifications

9th November, 2013; 4:00 PM

Email: [email protected]

5. Release of response to pre-bid queries 16th November, 2013

6. Date, time and venue of pre-bid conference 11th November, 2013 at 11:30 AM

eSuvidha Meeting Hall,

Uptron Building, Near Gomti

Barrage, Gomti Nagar, Lucknow -

226 010


7. Last date, time (deadline) and venue for receipt of

proposals in response to RFP notice

2nd December, 2013; 2:00 PM



Barrage, Gomti Nagar,

Lucknow - 226 010

8. Date, time and venue of opening of Technical

Proposals received in response to the RFP notice

16th December, 2013 at 2:00 PM



Barrage, Gomti Nagar,

Lucknow - 226 010


9. Place, time and date of opening of Financial

Proposals received in response to the RFP notice

Will be intimated later

10. Contact person for queries State Coordinator

Centre for eGovernance (U.P.),

2nd Floor, Uptron Building,

Near Gomti Barrage,

Gomti Nagar,

Lucknow - 226 010


11. Addressee and address at which proposal in

response to RFP notice is to be submitted

State Coordinator

Centre for eGovernance (U.P)

2nd Floor, Uptron Building,

Near Gomti Barrage,

Gomti Nagar,

Lucknow - 226 010


mailto:[email protected]






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2 Introduction

NeGP was approved by the Government of India in May 2006, with the following vision:

“Make all Government Services accessible to the common man in his locality, through

common service delivery outlets and ensure efficiency, transparency and reliability of such

services at affordable costs to realise the basic needs of the common man”

To realize this vision, 31 Central, State and Integrated Mission Mode projects (MMPs)

along with 8 support components were identified and approved under NeGP. States have

been given flexibility to identify up to 5 additional state-specific projects, which are

particularly relevant for the economic development of the State. NeGP also envisages

creation of the core IT infrastructure in the form of SWANs, SDCs and one lakh front ends

namely CSCs in rural areas across the country to deliver public services electronically.

e-District is one of the 31 MMPs under NeGP, with the Department of Electronics &

Information Technology (DeitY), Government of India (GoI) as the nodal department, to be

implemented by State Government or their designated agencies. This MMP aims at

electronic delivery of identified high volume citizen centric services, at district and sub-

district level, those are not part of any other MMP. To achieve these objectives service

levels and outcomes for each of these services will be clearly laid down by the State

concerned, with a view to improving the efficiency and effectiveness of the service

delivery. The MMP envisages leveraging and utilizing the four pillars of e-infrastructure

namely, State Data Centres (SDCs), State Wide Area Network (SWANs), State Service

Delivery Gateways (SSDGs) and Common Service Centres (CSCs), optimally to deliver

public services electronically to citizens at their door steps. Initially only those high

volume citizen-centric services will be taken up for implementation which have high

priority for the State. New services will be added to the portfolio subsequently, once the

demand for the initial set of e-enabled services increases.


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3 Implementation Framework

e-District project shall be implemented in a way where the districts will play a major role. E

District shall be implemented in alignment with the NeGP principle of “centralized planning and

decentralized implementation”. State IT Department/ Nodal Agency shall play a key role in

planning and implementation of the program in collaboration with the district.

The role of the DeitY, GoI focuses primarily in planning of national level roll out, issuing

guidelines, funding support to the state, monitor and support the state in implementation of

the project. State shall drive the implementation at the state/district level. The diagram

illustrating the key stakeholders and their role in implementation and for managing the e-

District MMP is shown below:

e-District MMP aims at electronic delivery of all public services at district / sub district level,

progressively. Initially 10 categories (5 mandatory + 5 State specific) of identified high volume

citizen centric public services at district and sub-district level will be taken up for

implementation.

Services are classified into 3 basic categories:

Type 1 services are typically those services for which an accurate digital database is

available. For e.g. in the State of Andhra Pradesh, Land Records have been digitized and

several land-related services are now available across the counter. Similarly, once birth

and death are registered, stored in secured database and digitally signed; birth and death

certificate can be issued on demand across the counter.

Type 2 services are those services which can migrate to Type 1 services with data

digitization and onetime physical verification. For e.g. issue of Caste Certificate. Till such

time as the centralized, digitally signed databases are created, Type 2 services are

delivered within a pre-defined period, say 2 weeks.

Type 3 services require physical presence / verification and cannot be delivered across

counter, like issuance of arm license.


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Prioritization of Services shall be done on the basis of categories under which the Services

shall fall.

An Integrated Service Delivery Framework has been designed by DeitY in July 2012, and

communicated to all the States. It can be accessed at (URL: http://deity.gov.in/content/e-

district-guidelines). This framework envisages a centralized architecture for each major e-

Governance application at the State level. The application software will be hosted in the State

Data Centre. Integration across States shall be enabled, through mandatory adherence to

technical specifications and e-Governance standards, besides use of the SSDG.

Two key aspects of the Scheme are Business Process Re-engineering (BPR) and creation of

databases based on e-Governance standards for the purposes of ensuring interoperability.

BPR is intended to enable process simplification and significant value addition to citizens.

The solution architecture of the e-District project envisages a centralised application and

database and will leverage the core e-infrastructure of State Wide Area Network, State Data

Centre and State Service Delivery Gateway.

Further e-District service will be integrated with a mobile service delivery gateway and

Aadhaar numbers of the Unique Identification Authority of India. Localisation of the application

will be carried out as per the requirement of the State of Uttar Pradesh in terms of local

language and other needs. According to this, System Integrator (SI) will be responsible to

implement the project in the state of Uttar Pradesh as per scope of work

The e-District MMP envisages centralised architecture at the state level with common

application software for each of the identified services for all the districts of the state. The

application software will be hosted in the SDC.

Integration across state shall be enabled, through mandatory adherence to technical

specifications and e-Governance standards. The detailed guidelines in this regard have been

issued by Department of Electronics and Information Technology (DeitY), Government of India

as stated above.

http://deity.gov.in/content/e-district-guidelines

http://deity.gov.in/content/e-district-guidelines


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4 Scope of the Project

4.1 Introduction

The e-District MMP is to be implemented in all 69 districts of Uttar Pradesh excluding 6

districts that have already taken up pilot implementation of the e-District Project. The

implementation of the scheme will be completed in one year commencing from the effective

date of award to the SI and will be followed by three years of Operation and Maintenance

(O&M) phase

Pilot for e-District MMP has been developed and implemented by NIC in 6 Pilot Districts and

same will be rolled out in rest of the 69 Districts.

For successful implementation of e-District project, the State of Uttar Pradesh is divided in

two Zones.

The Division of Zones is given below

Sr. No. Zone Total No. of Districts in the each

Zone

1. Zone I 35

2. Zone II 34

System Integrator for providing infrastructure and IT services at State Data Center and Zone I

(35 Districts) is already selected through RFP Ref No: CeG/P/9/II/RFP-SI-01/12 dated 7th

December, 2013) and this RFP is to provide the IT infrastructure and services for the Zone II.

Zone Wise list of districts and CSC roll out status is enclosed: (CSC Roll out Status as on 30th

September, 2012)

List of District under Zone II

Sr. No Name of the District CSCs to be set

up (Target)

Roll out as on 31

October 2012

Population

1. Agra 156 135 >10 Lakh

2. Aligarh 201 102 >10 Lakh

3. Amroha 188 173 >10 Lakh

4. Badaun 349 200 >10 Lakh

5. Baghpat 52 46 >10 Lakh

6. Banda 117 112 >10 Lakh

7. Bareilly 346 130 >10 Lakh

8. Bijnore 497 252 >10 Lakh

9. Bulandshahar 208 125 >10 Lakh

10. Chitrakoot 108 103 <10 Lakh

11. Etah 167 105 >10 Lakh

12. Fatehpur 255 255 >10 Lakh

13. Firozabad 135 100 >10 Lakh

14. Hamirpur 104 94 >10 Lakh

15. Hapur 59 37 >10 Lakh


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Sr. No Name of the District CSCs to be set

up (Target)

Roll out as on 31

October 2012

Population

16. Hathras 113 75 >10 Lakh

17. Jalaun 193 146 >10 Lakh

18. Jhansi 139 127 >10 Lakh

19. Kasganj 100 52 >10 Lakh

20. Kaushambi 146 146 >10 Lakh

21. Lalitpur 127 118 >10 Lakh

22. Mahoba 86 80 <10 Lakh

23. Mainpuri 142 100 >10 Lakh

24. Mathura 146 90 >10 Lakh

25. Meerut 111 85 >10 Lakh

26. Moradabad 301 205 >10 Lakh

27. Muzaffarnagar 169 167 >10 Lakh

28. Pilibhit 240 100 >10 Lakh

29. Rampur 193 172 >10 Lakh

30. Saharanpur 267 214 >10 Lakh

31. Sambhal - - >10 Lakh

32. Sant Ravidas Nagar

Bhadohi

204 153 >10 Lakh

33. Shahjahanpur 389 170 >10 Lakh

34. Shamli - - >10 Lakh

Total 6,008 4,169


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4.2 Solution & Technology Architecture

4.2.1 Overview

I. The overall technology solution shall be based upon most relevant and suitable

architecture standards including standards for Service Oriented Architecture (SOA),

XML services & necessary protocols for internet applications, Data Centre

standards etc. and it should be compliant to Central & State IT policy, Cert-In and e-

Gov standards.

I. In Uttar Pradesh State Portal / SSDG are operational wherein the e-District application

should get integrated with SSDG as a middleware.

II. Bidders should clearly understand that the desire of the department is not to create a

mere IT Solution but an information infrastructure that will expand, integrate and

enhance the functional needs of the department concerned, citizens and other

stakeholders.

4.3 Scope of Services – Project Implementation Phase

The bidder (System Integrator) will implement the project by bundling the entire scope

of services. Primarily scope of services will include:

Project Planning and Management

Network Connectivity

Site Preparation

Hardware Procurement & Commissioning

UAT & Go live

Capacity Building

Operation & Maintenance (O&M), Monitoring of infrastructure


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4.3.1 Solution Design

4.3.1.1 Preparation of e-District Project Plan

The SI shall prepare a comprehensive e-District implementation and deployment plan in

consultation with CeG (U.P.). This implementation document shall also comprise of

I. Site Preparation

II. Deployment and commissioning of required hardware and software

III. Provisioning of network connectivity.

IV. Trainings to be provided to the departmental officials at different stages of the

project, procurement etc.

V. Implementation of Application under the guidance of NIC at all the real sites of Line

departments.

For more details on these refer to Tables given in Annexure 6.

Further, SI will also prepare detailed work plan and estimate the timelines and resources

required for configuration and commissioning of the Hardware as per the DeitY GoI / CeG

(U.P.)/NIC/DeGS requirements. All the plans and frameworks prepared by SI during the

duration of the Contract shall be required to seek approval from CeG (U.P.).

4.3.1.2 Sign off Deliverable/ Exit Criteria

I. Detailed Project Plan

II. List of Services, Service Definitions, Service Levels

III. Change Management and Capacity Building Plans.

IV. SLA and Performance Monitoring Plan.

V. Training and Knowledge Transfer Plans.

VI. Issue Logs.

4.3.2 Overview of existing Pilot e-District Application

4.3.2.1 e-District Application

Pilot for e-District MMP has been developed and implemented by NIC in 6 Pilot Districts

and same will be rolled out in rest of the 69 Districts.

4.3.2.2 Details of e-District Functional Modules

e-District MMP aims at electronic delivery of all public services at district / sub district

level, progressively. Initially 10 categories (5 mandatory + 5 state specific) of

identified high volume citizen centric public services at district and sub-district level

will be taken up for implementation. While doing so, the four pillars of e-infrastructure

i.e. SWANs, SDCs, SSDGs and CSCs will be leveraged and no new infrastructure would

be created. Later on, new services could be added depending on the requirements and

the felt needs.

Sr.

No.

e-District Modules Description

1 Certificates Caste, Income, Domicile, Birth and Death

2 Social Welfare

Schemes

Old Age Pension, Widow Pension and Handicap Pension

3 Revenue Court Daily Cause List, Status Tracking, Final Orders, Dues and

Recovery, Issue of Citation, Tracking of R.C. and Recording of


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payments

4 Ration Card Issuance of new ration card, Duplicate ration card and surrender

of ration card.

5 Grievance redressal Filing of Grievance and Status Tracking Grievance

6 Employment Registration in employment exchange

The application for e-District is the most critical component for e-District project. State has

already developed e-District application. This application will be enhanced for state wide

rollout of e-District project. The Integrated Service Delivery Framework released by DeitY shall

be leveraged for developing the application architecture for the State.

I. Asset Management: As mentioned in Section 4.5 (II), there is a requirement to have an

asset management module provided by System Integrator under e-District project, to

monitor the assets used for e-District project at various offices and procured under

various Schemes.

II. SLA Monitoring Tools

For monitoring of uptime and performance of infrastructure deployed at Department

Offices, the selected Bidder shall have to provision for monitoring and measurement

tools, licenses, etc. required for this purpose.

III. The SI shall indicate the type of services to be made available using IVRS, SMS and

Helpdesk/Call Center.

4.3.3 State Specific Requirements

4.3.3.1 Technical Requirements for e-District Integrated Framework for Delivery of

Services

An indicative list of specific technical requirements for e-District Integrated Framework for

Delivery of Services is detailed below; however, final specific requirements shall emerge from

the Detailed System Study to be conducted by Selected Bidder.

4.3.3.1.1 Solution & Platform

A support letter from OEM (Hardware & Software) for 4 years onsite support will

have to be provided, that should include supply of hardware & Software patches,

licenses, updates and upgrades during warranty & AMC period.

The hardware requirement shall be finalized after proper justification on the

complete sizing of the solution including Hardware, Software, Operating System

and Servers.


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4.3.3.2 Application Support for Existing Services

The SI has to provide necessary technical and operational support related to infrastructure

provided at 34 Districts. The SI is required to provide resource persons as mentioned below for

the same:

Sr. No. Position Number of Resources

1 Project Manager 1

2 District Technical Support At least one per district

3 Helpdesk Executive Minimum 5

An indicative list of activities to be performed by the deployed resources for existing system

support is:

I. Project Manager shall be the Single Point of Contact (SPoC) to the CeG (U.P.)/SPMU/

Department for the implementation of the project.

II. If required SI shall provide additional manpower to complete the work/task within

timelines. While during the tenure of the project the CeG (U.P.) can instruct SI to change

the manpower at any location as per the requirements of CeG (U.P.)/Department.

III. SI will provide the list of actual deployed manpower along with the attendance on

monthly basis.

IV. The qualification and experience requirements of these resource persons are mentioned

in Annexure I: Form 8 and 9 of Volume I of the RFP.

V. SI will ensure that all the resources deployed at any location are easily approachable

over mobile phones. SI will provide the contact details of the manpower at the time of

commencement of operations. SI will also ensure that the proposed resources will not be

changed during project implementation without explicit approval of the CeG (U.P.).

VI. The CeG (U.P.) reserves the right to evaluate the performance of the resource persons

deployed on the project by SI and ask for a suitable replacement in case of

unsatisfactory performance by any of the resource persons deployed to support the

project.

VII. Working time for staff will be 9:00 AM to 6:00 PM for 6 days in a week.

VIII. During and after the end of the project period, the SI shall refrain from canvassing CeG

(U.P.) and any of its associates with any claim for employment of the bidder’s personnel

deployed under the project.


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IX. At no time, the provided manpower should be on leave or absent from the duty without

prior permission from the designated nodal officer of CeG (U.P.) or DeGS. In case of long

term absence due to sickness, leave etc, the SI shall ensure replacements and manning

of all manpower posts by without any additional liabilities to CeG (U.P.). Substitute will

have to be provided by the SI against the staff proceeding on leave/ or remaining absent

and should be of equal or higher qualifications/ experience.

4.3.3.3 UAT and Go-Live Report

SI will perform the User Acceptance Testing (UAT) of the overall infrastructure and on

completion of the roll out of e-District project for each phase will submit a Go-Live Report for

each phase.

4.3.3.3.1 Sign-off Deliverables / Exit Criteria

I. Go-Live report for district level

II. UAT Report signed off from CeG (U.P.) once it is verified and approved by DeGS

and SPMU

4.3.4 Network Connectivity

For State of Uttar Pradesh, the selected Bidder will undertake the following:

I. With implementation of State Wide Area Network (SWAN) across State of Uttar

Pradesh upto 2 Mbps Bandwidth up to block level, the District/Tehsil/Block

administration would be connected to the nearest SWAN PoPs. The selected Bidder

shall ensure last mile connectivity from the nearest SWAN PoP to the Department

offices processing the services requests.

II. LAN within all department offices including but not limited to IP addressing

scheme, physical cabling, router/switch configuration, V-LAN configuration, load

balancing configuration, and fail over mechanism. The selected Bidder should

coordinate with the local department offices while designing and installing the LAN.

III. All networking equipment required to provide the LAN / WAN connectivity to meet

the requirements of the Project is also to be provided by the selected Bidder as

part of this RFP

4.3.4.1 Sign-off Deliverables / Exit Criteria

Network Connectivity report signed off by CeG (U.P) once verified and approved by

DeGS and consolidation and monitored by SPMU, stating SDC and Departmental

offices have been connected and SWAN, wherever applicable, has been leveraged to

provide connectivity.

4.3.5 Site Preparation

I. The SI is expected to prepare the client sites (Client Site means a computer center

where verifying officers perform their day to day tasks) for setting up the

necessary client site infrastructure. SI needs to visit the Pilot Districts where such

client sites are already present to get more clarity.

II. Site preparation at all required client sites will include:

a. Electrical fittings and LAN cabling along with conduit.

b. Furniture & Fixtures (if required).

III. The expected area of Computer Room for Tehsil will be 250 Sq.ft. and for Block will

be 150 Sq. ft.


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IV. Site preparation at all required client offices will include, but not limited to interiors

electrical, mechanical and other general works or modifications before the

installation of the required hardware under the e-district project. SI should start

the site preparation work well in advance to avoid delays in installation and

commissioning of IT infrastructure for e-District project. The following needs to be

considered for preparation of site for e-District project:

a) System Integrator to conduct site survey and submit design lay-out and site

preparation plan for all the sites. The implementation plan should clearly define

the site-wise milestones to be achieved across the state.

b) CeG (U.P.)/DeGS shall arrange for necessary clearances which shall enable the

vendor to undertake electrical and mechanical works including LAN Cabling for

every equipment, Earthing, Work Station with Chairs, Computer Power points

partitioning, installation of electrical equipment at the respective sites.

c) The entry and exit to the site for the equipment and personnel for the System

Integrator shall be in accordance with security rules and regulations, which

may apply to the Government campus where the sites are located

d) The System Integrator would be appropriately penalized for delays in

preparation of project sites to avoid delays in rollout of the project

e) The System Integrator would not only be responsible for preparation of project

sites rather the maintenance of these sites would also be part of scope of

engagement

f) The System Integrator should ensure that day-to-day functioning of official

work and existing electrical setup should not get disrupted during the process

of site preparation. Any damage to the interiors during process of installation

would have to be made good at no extra cost to the department.

g) All wiring shall be carried out with single core, PVC insulated cables with

copper conductors.

h) The system of wiring shall be that separate phase and neutral wire shall be

taken for each circuit from the main control board/distribution fuse board.

i) Power circuits if any shall be kept separate and distinct from the light and fan

circuits. The wiring shall be done in such a way to facilitate easy inspection.

j) No joints shall be permitted in the wiring.

k) Necessary earth continuity connection shall be provided keeping in mind the

maintenance requirements, safety etc. In addition to the above earth

connection, the contractor is required to have a separate earth pit and earth

connection

l) The vendor shall supply cabling materials which are load tested in accordance

with specifications and manufacturer’s instructions

m) The Implementation vendor shall ensure earthing shall be in conformity with

Indian Electricity rules 1956 and as per IS-3843-1986

n) The entry of Rodents and other unwanted pests shall be controlled in order to

prevent the damage to infrastructure and equipments.

o) All the Operational Manuals and similar accessories made available by

equipment manufacturers would be handed over by the vendor to the

department after the installation work is over.

p) The installation of equipments shall be accepted only after installation tests

are completed successfully.

q) The project consultant shall prepare a check list for Site completion and assist

the State in ensuring the necessary work done.

r) The System Integrator will be awarded a Site completion certificate for all the

project sites prepared as per terms & conditions of the engagement.


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V. The details of number of offices for site preparation will be provided by CeG (U.P.).

VI. Maintenance of the computing and connectivity infrastructure for 4 years from the

date of go-live and training support to be imparted to the end user.

Detailed specifications of Site Preparation are given in Section 6.4.1.9 of this Document.

4.3.5.1 Sign-off Deliverables / Exit Criteria

I. List of offices for site preparation.

II. Site Preparation Completion Report approved by DeGS

4.3.6 Hardware Commissioning at Field Offices

4.3.6.1 Design, Supply, Installation, Commissioning, Operations & Maintenance of

IT Infrastructure

This shall consist of

I. Supply / Procurement of IT Infrastructure at Department Offices at district level,

Districts ) and Computer Centers at Tehsils and Blocks.

II. Installation and Commissioning of IT Infrastructure

III. A template for capturing scope of work for H/W is provided at Annexure: 6.4 of this

Document.

4.3.6.2 Supply / Procurement of IT Infrastructure at Department Offices at district

level, districts and computer centers at Tehsils and Blocks

The following hardware and peripherals need to be installed in different district, Tehsil and

Block offices spread across the State processing the service requests submitted by the

citizens:

I. Laptop (Including OS License)

II. Desktop (UPS+OS License)

III. Printers

IV. 9U Networking Rack

V. UTP cable CAT-6

VI. Jack Panel 24 Port CAT 6

VII. Information Outlet CAT6

VIII. Surface Mount Box Single

IX. Mounting Cord 7 Ft. CAT 6

X. Mounting Cord 3 Ft. CAT 6

XI. 24 Port LAN switch

XII. Antivirus Software License (1+3 years)

XIII. MS-Office License

XIV. WAN Router

District wise tentative volume of Hardware and Infrastructure requirements is as follows (The

actual volume may vary based on the discussion with local administrator, CeG (U.P.) and

SPMU):

RFP for Selection of System Integrator for e-district MMP in Uttar Pradesh– Volume II

Sr.

No.

District Laptop

(Includi

ng OS

License

)

Deskto

p

(UPS+

OS

License

)

Printe

rs

9U

Networki

ng Rack

UTP

cabl

e

CAT

-6

Jac

k

Pan

el

24

Port

CAT

6

Informati

on Outlet

CAT6

Surfa

ce

Mount

Box

Single

Mounti

ng Cord

7 Ft.

CAT 6

Mounti

ng Cord

3 Ft.

CAT 6

24

Port

LAN

switc

h

WAN

Rout

er

Antivir

us

Softwar

e

License

(3

years)

MS-

Office

Licen

se

1. Agra 12 101 38 27 76 27 190 190 40 139 27 8 113 113

2. Aligarh 10 88 34 24 66 24 166 166 33 122 24 6 98 98

3. Amroha 6 62 26 17 46 17 108 108 20 88 17 4 68 68

4. Badaun 8 93 36 26 71 26 178 178 38 129 26 6 101 101

5. Baghpat 6 62 26 17 46 17 108 108 20 88 17 4 68 68

6. Banda 8 72 29 20 54 20 126 126 25 101 20 5 80 80

7. Bareilly 12 101 38 27 77 28 190 190 40 139 27 7 113 113

8. Bijnore 10 85 33 23 64 23 160 160 32 118 23 5 95 95

9. Bulandshahar 14 108 40 29 81 29 201 201 41 148 29 8 122 122

10. Chitrakoot 4 55 24 15 41 15 96 96 17 79 15 3 59 59

11. Etah 6 68 28 19 51 19 120 120 24 96 19 4 74 74

12. Fatehpur 6 83 33 23 64 23 160 160 33 116 23 5 89 89

13. Firozabad 8 75 30 21 56 21 132 132 27 105 21 5 83 83

14. Hamirpur 8 69 28 19 51 19 120 120 23 97 19 4 77 77

15. Hapur 6 56 24 15 41 15 96 96 16 80 15 3 62 62

16. Hathras 8 69 28 19 51 19 120 120 23 97 19 4 77 77

17. Jalaun 10 79 31 22 59 22 138 138 27 110 22 5 89 89

18. Jhansi 10 76 30 21 56 21 137 137 26 106 21 5 86 86

19. Kasganj 6 65 27 18 48 18 114 114 22 92 18 4 71 71

20. Kaushambi 6 68 28 19 51 19 120 120 24 96 19 4 74 74

21. Lalitpur 6 62 26 17 46 17 108 108 20 88 17 4 68 68

22. Mahoba 6 56 24 15 41 15 96 96 16 80 15 3 62 62

23. Mainpuri 6 71 29 20 54 20 126 126 26 100 20 5 77 77

24. Mathura 8 78 31 22 59 22 138 138 28 109 22 5 86 86


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Sr.

No.

District Laptop

(Includi

ng OS

License

)

Deskto

p

(UPS+

OS

License

)

Printe

rs

9U

Networki

ng Rack

UTP

cabl

e

CAT

-6

Jac

k

Pan

el

24

Port

CAT

6

Informati

on Outlet

CAT6

Surfa

ce

Mount

Box

Single

Mounti

ng Cord

7 Ft.

CAT 6

Mounti

ng Cord

3 Ft.

CAT 6

24

Port

LAN

switc

h

WAN

Rout

er

Antivir

us

Softwar

e

License

(3

years)

MS-

Office

Licen

se

25. Meerut 6 80 32 22 61 22 144 144 31 112 22 5 86 86

26. Moradabad 4 64 27 18 48 18 114 114 23 91 18 4 68 68

27. Muzaffarnagar 8 75 30 21 56 21 132 132 27 105 21 5 83 83

28. Pilibhit 6 65 27 18 48 18 114 114 22 92 18 4 71 71

29. Rampur 12 74 29 20 54 20 126 126 23 103 20 5 86 86

30. Saharanpur 10 85 33 23 64 23 150 150 31 118 23 5 95 95

31. Sambhal 6 68 28 19 51 19 120 120 24 96 19 4 74 74

32. Sant Ravidas Nagar

Bhadohi

6 62 26 17 46 17 108 108 20 88 17 4 68 68

33. Shahjahanpur 8 93 36 26 71 26 178 178 39 129 26 6 101 101

34. Shamli 4 55 24 15 41 15 96 96 17 79 15 3 59 59


Bidders are free to propose any higher / additional infrastructure that may be required as per

their proposed solution to meet the project requirements, its scope of work and SLAs as listed

in this RFP

I. Bids / proposals which do not meet the minimum IT infrastructure specifications given

in this RFP will be summarily rejected. The minimum technical specifications for the IT

Infrastructure are provided in Section 6.4.3: Bill of Material (Infrastructure at Field

Offices) in Volume III of the RFP and note that these are the minimum requirements

only.

II. None of the IT Infrastructure proposed is declared “End-of-Sale” by the respective

OEM in next 4 years as on date of award of the Bid.

III. The IT Infrastructure proposed should be purchased within last 2 months from the date

of deployment and documentary proof for warranty and proof of purchase should be

produced at the time of deployment of infrastructure.

IV. The IT Infrastructure proposed should be compatible and interoperable with

infrastructure at SDC, SSDG, SWAN, State Portal, etc.

V. The Bidder will be responsible for providing specifications of the IT Infrastructure

proposed, licenses of the system software, all other equipment proposed as part of its

Technical Proposal.

4.3.7 Installation and Commissioning of IT Infrastructure

The selected Bidder is responsible for installation and configuration of the entire infrastructure

set-up, including but not limited to the following:

I. All IT Infrastructure including operating systems and any other system software

required for making the infrastructure operational and tuned for satisfactory

performance.

II. The IT Infrastructure will be installed and configured in accordance with the IT Policies

of the Uttar Pradesh.

The selected Bidder will ensure the access to SLA monitoring such as system uptime,

performance, etc. from the system and the applicable penalties are calculated as indicated in

the RFP.

4.3.8 Licenses

I. The system software licenses mentioned in the Bill of Materials shall be genuine,

perpetual, full use and should provide upgrades, patches, fixes, security patches and

updates directly from the OEM. All the licenses and support (updates, patches, bug

fixes, etc.) should be in the name of CeG (U.P.). OEM to provide 24x7 comprehensive

support through online or over phone line or on-site support (depending on the

urgency).

4.3.9 Capacity Building / Training

Capacity building will include the following:

I. Imparting training in Information Technology (IT), Business Process Reengineering

(BPR) and Change Management.

A. Such trainings and skills will be imparted to all levels of government employees

involved in the processes pertaining to the selected services.

B. District Magistrate, Sub-Divisional Magistrate, Block Development Officers, Branch

Heads, Head of Department of line departments, sub-ordinate officers of line

department, and officials at Tehsil level and Dealing Assistants at different offices

under the jurisdiction of the District Administration and shall undertake change

management interventions as necessary to achieve project objectives.


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II. To prepare the detailed training plan, training manuals and training materials i.e.

Prepare and organize training programs to facilitate the user departments in the

efficient usage of the new system training will be provided to department’s employees

whose Information & services will be provided through e-District Application.

III. The SI has to impart training to the personnel identified by the State Government, in

the operation of the application software, generation of MIS reports and maintenance

of user logins etc. at the District and Tehsil headquarter Level for all the identified

users of Districts, Tehsils and Blocks.

IV. For all these training programmes, the SI has to provide necessary course material,

user manuals, system admin, infrastructure for training, kit (including notepad, pen,

etc.), lunch, tea with snacks etc. to the trainees. The course manual of different types

of trainings to be provided to the identified staff under e-District project should be

Hindi and English.

V. The proposed training module is expected to help the government functionary to

undertake their revised roles and responsibilities with ease and without any difficulty

and apprehension. The training modules will impart the required skill set and capacity

for performance of defined roles and responsibilities. Further, reinforcement training

will be provided as per the requirement as assessed after the training program is over.

The following training modules are proposed to be undertaken across the departmental

hierarchy:

Basic Computer Training: Basic Computer Training is envisaged to acquaint and

aware the government officials with basic function and nature of computers and its

application. Concerted effort will be directed towards providing exposure of

computers especially to ground level functionary. Training material: A book on

basic computing to be provided by the SI in Hindi and English language.

Specialized Computer Training: Specialized Computer Training is proposed to

provide an in-depth and detailed training. This unique training program would be

designed and developed to help government functionary to understand how and

effective use of computer will reduce their work tardiness in the shortest time

possible using strategies and techniques to have maximum impact. This will be

done through a complete step-by-step working and by definitive handholding for

use of computer more effectively. Training material: A book on Specialized

Computing to be provided by the SI in Hindi and English language.

Application Process Training: This training will be provided by the application

developer (NIC) through “Master Training Approach” of 5 Days wherein training to

the identified resources of the bidder will be provided. This training is proposed to

bring in detailed understanding of revised process and procedure for the selected

services covered under the project. The Process training will detail out the step-by-

step of the service process to concerned actors so as to acquaint them and help

them understand the revised process. The training will detail out the roles and

responsibilities of the concerned actors in the revised process. Training material:

A book on Process Training to be provided by the SI in Hindi and English language

Activity Training: This training will be provided by the application developer (NIC)

through “Master Training Approach” of 5 Days wherein training to the identified

resources of the bidder will be provided. Activity training is envisaged to prepare

the ground functionary based on the expected roles and activities to be performed

in fulfilling the defined roles and duties. Activity training will first enlist down all

the roles entrusted and then break the roles in terms of activity to be performed to

meet the role. Once established the activity will be explained in terms of revised

process of service and integrate the same with the computer use. Also, at the


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same time in-depth clarity will be provided to the trainee about the other

associated factors like service levels, auto escalation and monitoring & control

aspect of the e-District Application. Training material: A book on Activity Training

to be provided by the SI.

Preparation of technical documentation:

a) The technical documentation involving detailed instruction for operation and

maintenance is to be delivered with every unit of the equipment supplied. The

language of the documentation shall be in Hindi and English.

b) Such manuals shall include illustrated catalogues, reference manuals,

technical manuals and operation manuals for the purpose of operating the

solution. Complete documentation of the solution should include:

i. Hardware Manuals

ii. Operating System(s) Manuals

iii. Utilities and general software reference manuals

iv. Manuals for every software package including Third Party softwares

v. Computer based trainings and help documentation

c) Any level/version changes, addenda, explanation and/or clarifications in the

above mentioned documentation, made during the validity of the Agreement,

shall be supplied by the Bidder free of cost, as and when such changes are

generally made available.

d) The sets of documents and manuals, supplied and delivered by the proponent

shall be in reasonable detail and be current at the time of delivery; be in Hindi

and English language; include system operations, operating system and the

Third Party software products; include error recovery instructions; include

hardware and software debuggers/diagnostics/listing; include ready

reference; and include illustrated parts and catalogues.

VI. SI shall include the learning from pilot project and update the necessary changes in the

training.

VII. Training shall encompass the knowledge of basic functionalities of e-District

Application, Guidelines and other backend processes.

VIII. Training shall also be provided for teaching the basic trouble shooting activities in case

of problems.

IX. Schedule of the training program is as follows:

a. SI has to impart onetime training to all the users involved as per the scope defined in

point V of this section for all Districts (District, Tehsil and Block) in a particular zone.

b. One training program each on e-District application and processes for new users as

explained in point no. I (B) as when required for users newly joined and who are

promoted. Three training program to be conducted on capacity building at District,

Tehsil and Block level in a year. Duration of such training programs shall be 3 hours.

X. The duration of Module wise training is as follows:

Sr. No. Training Module Duration

1. Basic Computer Training Half Day

2. Specialized Computer Training Half Day

3. Process Training Full Day

4. Activity Training Full Day

Full Day Training includes 2 Time Tea with Snacks and One Lunch.

Half Day Training includes 1 Time Tea with Snacks.


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4.3.10 Sign off Deliverables / Exit Criteria

I. Capacity Building Plan

II. Change Management Plan

III. Training Plan

IV. Completion of training and change management activities

V. Feedback report


4.3.11 Manpower requirements

The project would require provisioning of dedicated manpower at each district to provide support during the roll out process. The details of the

manpower needed may be captured as under:

Sr.

No.

Name of

Resource

Level for which

proposed

Qualification

(Minimum)

No. of Years

of Experience

No. of Years

with responding

firm

Certification Minimum Requirement

1. Project

Manager

State Level B.E.(Computer

/E&C)/ MCA +

MBA

7 Years 3 Years PMP/Prince 2 Working in projects related to

implementation of IT with an

experience of 5 years or more

in at least two software

implementation projects in

project management role

leading a team of 10 or more

members.

Should have overall experience

of 2 or more years in

Government projects

2. District

Technical

Support

District Diploma/B.E.

(Computer/E&C)

2-3 years Technical

certification

like CCNA etc.

Experience in technical support

services/ operations, IT

Infrastructure, managing &

updating customer database

with pleasing personality and

good communication skills.

3. Helpdesk

Executive

State Level Graduate 1 Year - Good communication skills


4.3.12 Project Management

4.3.12.1 Project Planning and Management

e-District Mission Mode Project is a geographically spread initiative involving multiple

stakeholders. Successful implementation and State-wide roll out of the project ultimately

depends on all its stakeholders, the role of SI is very critical. Hence SI is required to design and

implement a comprehensive and effective project planning and management methodology

together with efficient and reliable tools.

Project planning exercise shall essentially commence with the start of the project, however,

project management exercise shall commence at the start of the project and shall continue till

the O&M Phase of the project.

To have an effective project management system in place, it is necessary for the SI to use a

Project Management Information System (PMIS) at State Headquarters of his respective State

to monitor the Project Progress. The SI shall address at the minimum the following using PMIS:

I. Create an organized set of activities for the project.

II. Coordinate and collaborate with various stakeholders including the Departments

concerned.

III. CeG (U.P.), State IT Department, NIC, SPMU, NPMU.

IV. Establish and measure resource assignments and responsibilities.

V. Construct a project plan schedule including milestones.

VI. Measure project deadlines, budget figures, and performance objectives.

VII. Communicate the project plan to stakeholders with meaningful reports.

VIII. Provide facility for detecting problems and inconsistencies in the plan

During the project implementation the SI shall report to the CeG (U.P.) and SPMU, on following

items:

I. Results accomplished during the period;

II. Cumulative deviations to date from schedule of progress on milestones as specified

in this RFP read with the agreed and finalized Project Plan;

III. Corrective actions to be taken to return to planned schedule of progress;

IV. Proposed revision to planned schedule provided such revision is necessitated by

reasons beyond the control of the SI;

V. Other issues and outstanding problems, and actions proposed to be taken;

VI. Interventions which the SI expects to be made by the CeG (U.P.) and / or actions to

be taken by the CeG (U.P.) before the next reporting period. Progress reports

would be prepared by SI on a fortnightly basis. These reports may be required to be

shared with either the CeG (U.P.) or the SPMU, as the case may be.

VII. Project Quality Assurance

VIII. Change Control mechanism

IX. Project Management activities

X. Issue Management to help identify and track the issues that need attention and

resolution from the State.

XI. Scope Management to manage the scope and changes through a formal

management and approval process.

XII. Risk Management to identify and manage the risks that can hinder the project

progress.

The Project plan prepared by the SI at the initial stage of the project shall be reviewed by the

CeG (U.P.) and SPMU.


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The SI shall update and maintain the Project Plan throughout the duration of the engagement.

All changes are to be reviewed and approved by the CeG (U.P.) or appointed representatives.

4.3.12.1.1 Sign off Deliverable/ Exit Criteria

I. PMIS data update & functioning.

II. Periodic Reports on on-going basis

4.4 Scope of Services - Operation and Maintenance Phase

The selected Bidder is responsible for the day to day maintenance of the system for the

entire period of Contract. For the IT Infrastructure procured as part of this RFP, the

selected Bidder will be responsible for smooth Operations and Maintenance Services for

the period covering onsite support for 1 year of warranty and followed by 3 years of AMC

from the date of go-live covering the following:

I. Onsite Warranty support

II. Onsite Periodic and AMC support including repair and replacement

III. Annual Technical Support (ATS) for all the licensed software

IV. Providing Help desk support with Escalation matrix for registration of complaints

related to the IT Infrastructure procured through this RFP at the State designated

premises.

V. Asset Monitoring Module / Security monitoring

4.4.1 Overview of Post Implementation Services

An indicative list of activities and nature of support to be provided is mentioned below:

I. System Administration and Trouble Shooting

A. Overall monitoring and management of all IT and Non-IT infrastructure

deployed by the selected Bidder for the Project at various Departmental

locations, networking equipments & connectivity, system software, and all

other services associated with these facilities to ensure service levels,

performance and availability requirements as prescribed in the RFP are met.

B. Repair or replace infrastructure deployed for this Project, either directly or

through a third party warranty provider depending on the case

C. Replace component due to technical, functional, manufacturing or any other

problem with a component of the same make and configuration. In case the

component of same make and configuration is not available, the replacement

shall conform to open standards and shall be of a higher configuration and shall

be approved by the Department

D. Perform system administration tasks

E. Performance tuning of the system to ensure adherence to SLAs and

performance requirements as indicated in the RFP.

II. Network Administration and Trouble Shooting

A. Coordinate with the network service providers to maintain smooth network

operations and ensure uptime and performance requirements of the IT

infrastructure as indicated in the RFP are met. The selected Bidder will be

totally responsible for all networking equipments installed by him.

III. Overall

A. Undertake preventive maintenance (any maintenance activity that is required

before the occurrence of an incident with an attempt to prevent any incidents)

and carry out the necessary repairs and replacement of parts wherever needed

to keep the performance levels of the hardware and equipment in tune with the


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requirements of the SLA. Such preventive maintenance shall not be attended

during working hours of the State Departments, unless inevitable and approved

by the CeG (U.P.).

B. Undertake reactive maintenance (any corrective action, maintenance activity

that is required post the occurrence of an incident) that is intended to

troubleshoot the system with sufficient teams

C. Escalate and co-ordinate with its OEMs for problem resolution wherever

required

D. The selected Bidder will be required to comply with various policies relating to

monitoring and management of infrastructure such as Information Security

Policy, system software update policy etc. of the Uttar Pradesh.

4.4.2 Warranty Support

As part of the warranty services SI shall provide:

I. SI shall provide a comprehensive warranty and on-site free service warranty for 4

years (Warranty (till the period of Go-Live) and O&M Cost for 3 Year Onsite AMC

/Perpetual License from the date of Go-Live of the project) from OEM on all

licensed software, computer hardware and peripherals, networking equipment and

other equipment from the date of Go Live for all equipment.

II. SI shall provide the comprehensive manufacturer's warranty and support in respect

of proper design, quality and workmanship of all hardware, equipment, accessories

etc. covered by the RFP.

III. SI must warrant all hardware, equipment, accessories, spare parts, software etc.

procured and implemented as per this RFP against any manufacturing defects

during the warranty period.

IV. SI shall provide the performance warranty in respect of performance of the

installed hardware and software to meet the performance requirements and

service levels in the RFP.

V. SI is responsible for procuring the necessary hardware and software licenses as per

the performance requirements provided in the RFP. During the warranty period SI

shall replace or augment or procure higher-level new equipment or additional

licenses at no additional cost to the CeG (U.P.) in case the procured hardware or

software is not adequate to meet the service levels. Mean Time Between Failures

(MTBF): If during contract period, any equipment has a hardware failure on three or

more occasions in a period of less than three months, it shall be replaced by

equivalent or higher-level new equipment by the SI at no cost to CeG (U.P.)

VI. During the warranty period SI shall maintain the systems and repair / replace at

the installed site, at no charge to CeG (U.P.), all defective components that are

brought to the SI's notice.

VII. Warranty should not become void, if CeG (U.P.) buys, any other supplemental

hardware from a third party and installs it within these machines under intimation

to the SI. However, the warranty will not apply to such supplemental hardware

items installed.

VIII. The SI shall carry out Preventive Maintenance (PM), including cleaning of interior

and exterior, of all hardware and testing for virus, if any, and should maintain

proper records at each site for such PM. Failure to carry out such PM will be a

breach of warranty and the warranty period will be extended by the period of delay

in PM.

IX. To procure the license and maintain the service part for anti-virus, SI shall be in

consultation with CeG (U.P.) and SPMU


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X. SI shall monitor warranties to check adherence to preventive and repair

maintenance terms and conditions.

XI. The SI shall ensure that the warranty complies with the agreed Technical

Standards, Security Requirements, Operating Procedures, and Recovery

Procedures.

XII. Any component that is reported to be down on a given date should be either fully

repaired or replaced by temporary substitute (of equivalent configuration) within

the time frame indicated in the Service Level Agreement (SLA).

XIII. The SI shall develop and maintain an inventory database to include the registered

hardware warranties.

4.4.3 Annual Technical Support

As part of the ATS services SI shall provide:

I. SI shall maintain data regarding entitlement for software upgrades, enhancements,

refreshes, replacements and maintenance.

II. If the Operating System or additional copies of Operating System are required to

be installed / reinstalled / de-installed, the same should be done as part of ATS.

III. SI should carry out any requisite adjustments / changes in the configuration for

implementing different versions of Application Software.

IV. The SI should provide free Updates / Upgrades / New releases / New versions /

Patches / Bug fixes of the system software and tools to CeG (U.P.) as and when

released by OEM.

V. Software License Management. The SI shall provide software license management

and control. SI shall maintain data regarding entitlement for software upgrades,

enhancements, refreshes, replacements, and maintenance.

VI. SI shall have complete manufacturer’s technical support for all the licensed

software problems and/or questions, technical guidance, defect and non-defect

related issues. SI shall provide a single-point-of-contact for system software

support and provide licensed software support including but not limited to problem

tracking, problem source identification, problem impact (severity) determination,

bypass and recovery support, problem resolution, and management reporting.

4.4.4 Help Desk and Trouble ticket management system

I. The selected Bidder as part of provisioning support for Department users at each

location, will setup centralized helpdesk at State Capital at its own cost and

coordinate with the respective OEMs of the IT Infrastructure deployed the

Department offices. For the State, the selected Bidder will undertake the following

A. Provide Help Desk services to track and route requests for service and to

assist department users in answering questions and resolving problems related

to the IT Infrastructure installed at all the Department Offices.

B. Become the central collection point for contact and control of the problem,

change, and service management processes (This includes both incident

management and service request management)

C. Shall provide a first level of technical support at e-District implementation

locations across the State where the software, hardware, and other

infrastructure will be rolled out.

D. Provide the following integrated customer support by establishing 12 hrs. X 6

days Help Desk facility for reporting issues/ problems with the hardware and

other infrastructure.

II. This proposed software system is expected to facilitate the following:


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A. User Interface: - The proposed system should have an easy to use user

interface (preferably a browser based), so that users across the State can

lodge any complaints and service requests. The solution shall have a reporting

interface with a consolidated view of the network status. All users

(departmental and external) of the system should be able to log a request in

the system using any of the following channels:

1. Telephonic call on the Toll-free Helpline

2. email

3. Through intranet for departmental users

B. Complete incident and problem management: - Service desk should address

both Incident Management and Problem Management. The application should

maintain a classification system that will distinguish the single occurrence

trouble tickets or incidents needing immediate resolution from in-depth root

cause analyses that may require longer term to resolve a problem.

The flow of events at the call centre should be:

1. Event is triggered and forwarded to service desk.

2. Service desk submits and updates the trouble ticket.

Tasks expected:

1. Ticket mapping and allocation: According to the severity, the ticket should be given

the priority level. Also it should map the ticket to the appropriate personnel for the

resolution.

2. Updating the status: Update the status of ticket.

3. It should be able to log and escalate user interactions and requests.

4. It should have an updateable knowledge base for technical analysis and further help

end-users to search solutions for previously solved issues.

5. Status of registered calls with interface for Call centre, using which call centre can

inform the status to users over phone.

6. Historical report indicating number of calls, time to resolve, status etc. for a

specified period of time.

All relevant infrastructure and supporting system software required for the deployment

and operation of the help desk is to be provided by the selected Bidder.

The system deployed by the SI shall be complied with ITIL and ISO 20000 service

specifications.

4.5 General Requirements

I. Licensing Requirements

A. All system software, licenses, etc. have to be procured in the name of the CeG

(U.P.)

B. The licenses should be perpetual and enterprise wide for the core application and

other software unless otherwise stated. The software licenses shall not be

restricted based on location and the CeG (U.P.) should have the flexibility to use

the software licenses for other requirements, if required

II. Asset Management

The selected Bidder will perform the following asset management functions with

respect to the infrastructure deployed at various locations:

A. Take periodic stock of, review physical inventory and maintain stock registers of

hardware at all locations covered under this Project. The selected Bidder would

maintain stock registers as per format agreed with the CeG (U.P.).


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B. Maintain documentation of the hardware assets, maintain asset Information for all

Project locations, on parameters to be mutually agreed between the CeG (U.P.) and

the selected Bidder, which shall include details like -

1. Product type, model number, version number

2. Manufacturer

3. Office location

4. Maintenance status, etc.

a. Update or correct the asset information following any new installations,

movement, addition, or change performed by the selected Bidder.

b. Produce periodic reports and machine readable files in agreed upon format

pertaining to some or all of the asset information.

c. Restrict movement of equipment/items in or out of any location under the

Project without prior permission from the CeG (U.P.).

III. Warranty and Support

A. The selected Bidder shall warrant that the IT Infrastructure supplied to the State of

Uttar Pradesh for this Project shall have no defects arising from design or

workmanship or any act or omission of the selected Bidder. The warranty shall

remain valid for the Contract period on all the items supplied as per the Contract.

B. The selected Bidder shall replace any parts/ components of the IT infrastructure

supplied for the Project if the components are defective and during the entire

warranty period the selected Bidder shall apply latest upgrades for all the

hardware components after appropriate testing. The CeG (U.P.) will not pay any

additional costs separately for warranty and the overall IT infrastructure cost

quoted by the selected Bidder shall include the same.

IV. Since the Project aims to reuse the common infrastructure created under SDC, SWAN,

CSC, SSDG Projects, the selected Bidder will also be required to coordinate with SDC,

SWAN, SSDG, CSC teams to ensure that uptime and performance requirements of the

RFP are met. However, the selected Bidder shall be held solely responsible for

performance and service levels of any infrastructure deployed by the selected Bidder

as part of this Contract.

V. Knowledge Transfer

A. At the end of the Contract period, the selected Bidder will be required to provide

necessary handholding and transition support to designated staff or any other

agency that is selected for maintaining the system post the Contract with the

selected Bidder. The handholding support will include but not be limited to,

conducting detailed walkthrough and demonstrations for the IT Infrastructure,

handing over all relevant documentation, addressing the queries/clarifications of

the new agency with respect to the working / performance levels of the

infrastructure, conducting training sessions etc.

B. Knowledge Transfer is an integral part of the scope of work of the selected Bidder.

This will have to be done even in case the Contract with the Bidder ends or is

terminated before the planned timelines.

Please note that this is only an indicative list. Any other activity, over and above these, as may

be deemed necessary by the selected Bidder to meet the service levels and requirements

specified in this Contract are also required to be performed by the selected Bidder at no

additional cost.


of 85

4.6 Exit Management

4.6.1 Purpose

I. This sets out the provisions, which will apply on expiry or termination of the MSA, the

Project Implementation, Operation and Management SLA.

II. In the case of termination of the Project Implementation and/or Operation and

Management, the Parties shall agree at that time whether, and if so during what

period, the provisions of this Schedule shall apply.

III. The Parties shall ensure that their respective associated entities carry out their

respective obligations set out in this Exit Management Schedule.

IV. The duration of Exit Management period is 6 months after the completion of O&M or

mutually agreed between CeG (U.P.) and SI.

4.6.2 Transfer of Assets

I. CeG (U.P.) shall be entitled to serve notice in writing on the SI at any time during the

exit management period as detailed hereinabove requiring the SI and/or its sub-

contractors to provide the CeG (U.P.) with a complete and up to date list of the Assets

within 30 days of such notice. CeG (U.P.) shall then be entitled to serve notice in

writing on the SI at any time prior to the date that is 30 days prior to the end of the

exit management period requiring the SI to sell the Assets, if any, to be transferred to

CeG (U.P.) or its nominated agencies at book value as determined as of the date of

such notice in accordance with the provisions of relevant laws.

II. In case of contract being terminated by CeG (U.P.), CeG (U.P.) reserves the right to ask

SI to continue running the project operations for a period of 6 months after termination

orders are issued.

III. Upon service of a notice under this Article the following provisions shall apply:

A. All risk in and title to the Assets to be transferred / to be purchased by the CeG

(U.P.) pursuant to this Article shall be transferred to CeG free of any mortgage,

lien and liabilities, on the last day of the exit management period.

B. Payment to the outgoing SI shall be made to the tune of last set of completed

services / deliverables, subject to SLA requirements.

C. The outgoing SI will pass on to CeG (U.P.) and/or to the Replacement SI, the

subsisting rights in any leased properties/ licensed products on terms not less

favorable to CeG (U.P.)/ Replacement SI, than that enjoyed by the outgoing SI.

4.6.3 Cooperation and Provision of Information

During the exit management period:

I. The System integrator will allow the CeG (U.P.) or its nominated agency access to

information reasonably required to define the current mode of operation

associated with the provision of the services to enable the CeG (U.P.) to assess the

existing services being delivered;

II. Promptly on reasonable request by the CeG (U.P.), the SI shall provide access to

and copies of all information held or controlled by them which they have prepared

or maintained in accordance with this agreement relating to any material aspect of

the services (provided by the System integrator). The CeG (U.P.) shall be entitled

to copy of all such information. Such information shall include details pertaining to

the services rendered and other performance data. The System integrator shall

permit the CeG (U.P.) or its nominated agencies to have reasonable access to its

employees and facilities as reasonably required by the Chairman, SPeMT to


of 85

understand the methods of delivery of the services employed by the System

integrator and to assist appropriate knowledge transfer.

4.6.4 Confidential Information, Security and Data

I. The System integrator will promptly on the commencement of the exit

management period supply to the CeG (U.P.) or its nominated agency the following:

A. Information relating to the current services rendered and customer and

performance data relating to the performance of in relation to the services;

B. Documentation relating to Computerization Project’s Intellectual Property

Rights;

C. Documentation relating to sub-contractors;

D. All current and updated data as is reasonably required for purposes of CeG

(U.P.) or its nominated agencies transitioning the services to its Replacement

System integrator in a readily available format nominated by the CeG (U.P.), its

nominated agency;

E. all other information (including but not limited to documents, records and

agreements) relating to the services reasonably necessary to enable CeG (U.P.)

or its nominated agencies, or its Replacement System integrator to carry out

due diligence in order to transition the provision of the Services to CeG (U.P.)

or its nominated agencies, or its Replacement System integrator (as the case

may be).

II. Before the expiry of the exit management period, the System integrator shall

deliver to the CeG (U.P.) or its nominated agency all new or up-dated materials

from the categories set out in Schedule above and shall not retain any copies

thereof, except that the System integrator shall be permitted to retain one copy of

such materials for archival purposes only.

III. Before the expiry of the exit management period, unless otherwise provided under

the MSA, the CeG (U.P.) or its nominated agency shall deliver to the System

integrator all forms of System integrator confidential information, which is in the

possession or control of CeG (U.P.)

4.6.5 Employees

I. Promptly on reasonable request at any time during the exit management period,

the System integrator shall, subject to applicable laws, restraints and regulations

(including in particular those relating to privacy) provide to the CeG (U.P.) or its

nominated agency a list of all employees (with job titles) of the System integrator

dedicated to providing the services at the commencement of the exit management

period.

II. Where any national, regional law or regulation relating to the mandatory or

automatic transfer of the contracts of employment from the System integrator to

the CeG (U.P.) or its nominated agency, or a Replacement System integrator

("Transfer Regulation") applies to any or all of the employees of the System

integrator, then the Parties shall comply with their respective obligations under

such Transfer Regulations.

III. To the extent that any Transfer Regulation does not apply to any employee of the

System integrator, department, or its Replacement System integrator may make

an offer of employment or contract for services to such employee of the System

integrator and the System integrator shall not enforce or impose any contractual

provision that would prevent any such employee from being hired by the CeG (U.P.)

or any Replacement System integrator.


of 85

4.6.6 Transfer of Certain Agreements

On request by the CeG (U.P.) or its nominated agency the System integrator shall

effect such assignments, transfers, licences and sub-licences as the Chairman, SPeMT

may require in favour of the Chairman, SPeMT, or its Replacement System integrator

in relation to any equipment lease, maintenance or service provision agreement

between System integrator and third party lessors, vendors, and which are related to

the services and reasonably necessary for the carrying out of replacement services by

the CeG (U.P.) or its nominated agency or its Replacement System integrator.

4.6.7 Rights of Access to Premises

I. At any time during the exit management period, where Assets are located at the

System integrator's premises, the System integrator will be obliged to give

reasonable rights of access to (or, in the case of Assets located on a third party's

premises, procure reasonable rights of access to) the CeG (U.P.) or its nominated

agency and/or any Replacement System integrator in order to make an inventory

of the Assets.

II. The System integrator shall also give the CeG (U.P.) or its nominated agency or its

nominated agencies, or any Replacement System integrator right of reasonable

access to the Implementation Partner's premises and shall procure the CeG (U.P.)

or its nominated agency or its nominated agencies and any Replacement System

integrator rights of access to relevant third party premises during the exit

management period and for such period of time following termination or expiry of

the MSA as is reasonably necessary to migrate the services to the CeG (U.P.) or its

nominated agency, or a Replacement System integrator.

4.6.8 General Obligations of the System integrator

I. The System integrator shall provide all such information as may reasonably be

necessary to effect as seamless a handover as practicable in the circumstances to

the CeG (U.P.) or its nominated agency or its Replacement System integrator and

which the System integrator has in its possession or control at any time during the

exit management period.

II. For the purposes of this Schedule, anything in the possession or control of any

System integrator, associated entity, or sub-contractor is deemed to be in the

possession or control of the System integrator.

III. The System integrator shall commit adequate resources to comply with its

obligations under this Exit Management Schedule.

4.6.9 Exit Management Plan

I. The System integrator shall provide the CeG (U.P.) or its nominated agency with a

recommended exit management plan ("Exit Management Plan") which shall deal

with at least the following aspects of exit management in relation to the MSA as a

whole and in relation to the Project Implementation, and the Operation and

Management SLA.

A. A detailed program of the transfer process that could be used in conjunction

with a Replacement System integrator including details of the means to be

used to ensure continuing provision of the services throughout the transfer

process or until the cessation of the services and of the management structure

to be used during the transfer;


of 85

B. plans for the communication with such of the System integrator's sub-

contractors, staff, suppliers, customers and any related third party as are

necessary to avoid any material detrimental impact on the CeG (U.P.)’s

operations as a result of undertaking the transfer;

C. (if applicable) proposed arrangements for the segregation of the System

integrator's networks from the networks employed by CeG (U.P.) and

identification of specific security tasks necessary at termination;

D. Plans for provision of contingent support to CeG (U.P.) and Replacement

System integrator for a reasonable period after transfer.

II. The System integrator shall re-draft the Exit Management Plan annually thereafter

to ensure that it is kept relevant and up to date.

III. Each Exit Management Plan shall be presented by the System integrator to and

approved by the CeG (U.P.) or its nominated agencies.

IV. The terms of payment as stated in the Terms of Payment Schedule include the

costs of the System integrator complying with its obligations under this Schedule.

V. In the event of termination or expiry of MSA, and Project Implementation, each

Party shall comply with the Exit Management Plan.

VI. During the exit management period, the System integrator shall use its best efforts

to deliver the services.

VII. Payments during the Exit Management period shall be made in accordance with the

Terms of Payment Schedule.

VIII. This Exit Management plan shall be furnished in writing to the CeG (U.P.) or its

nominated agencies within 90 days from the Effective Date of this Agreement.

5 Detailed Implementation and Roll-out Plan

SI shall prepare a detailed roll-out plan for each of the districts in the phase and get the same

approved by the CeG (U.P.). SI is also responsible for conducting workshops for the key

officers (State e-Mission Team, District Mission Team, and District Core Team, NIC, SPMU,

NPMU, CeG (U.P.), State DIT) of the Districts / State for presenting the District-Wise roll-out

plan. Before getting the final approval of the CeG (U.P.), the SI shall also provide the necessary

assistance for the key stakeholder of the Districts / State during the design and

implementation of e-District project in the State. A detailed rollout checklist should be

maintained for deployment/migration of e-District application to production as well as for

location readiness.


of 85

6 Annexures

6.1 Network Connectivity

Sr.

No.

Name

of

District

Tehsil

Name

Blocks

where

network

connectivity

is not

available

Distance

of Block

from

nearest

Tehsil

POP

(mtrs)

Distance/Status of Network connectivity of Horizontal Department

from nearest UP SWAN POP (in Mtrs)

Categor

y A

(UTP

Cable)

Category B

(OFC)

Category

C (Lease

line)

Reve

nue

Urban

develop

ment &

Pancha

yat

Medi

cal &

Healt

h

Socia

l

Welfa

re

Women

& Child

Develo

pment

Hand

icap

Labor

Depart

ment

Food

&

Civil

Suppl

ies

Count

of

Locatio

ns

where

Distanc

e from

SWAN

POP is

<=100

mtrs

Count of

Locations

where

Distance

from SWAN

POP is > 100

and <= 500

mtrs

Count of

Location

s where

Distance

>500

mtrs

1. Amroha Amroha Amroha 2,000 Conn

ected

Connec

ted

4,00

0

Conn

ected

Connec

ted

Conn

ected

15,00

0

Conn

ected

- 1 4

Dhanau

ra

Dhanaura 500

Hasanp

ur

Hasanpur 2,000

2. Hapur Hapur Hapur 4,000 Conn

ected

Connec

ted

600 1,20

0

1,000 1,00

0

700 600 - - 8

Garh Garh 1,500

3. Kasganj Kasganj Kasganj 1,000 Conn

ected

500 1,00

0

4,00

0

>500 >500 >500 >500 1 1 7

Patiyali Patiyali -


of 85

Sr.

No.

Name

of

District

Tehsil

Name

Blocks

where

network

connectivity

is not

available

Distance

of Block

from

nearest

Tehsil

POP

(mtrs)



Categor

y A

(UTP

Cable)

Category B

(OFC)

Category

C (Lease

line)

Reve

nue

Urban

develop

ment &

Pancha

yat

Medi

cal &

Healt

h

Socia

l

Welfa

re

Women

& Child

Develo

pment

Hand

icap

Labor

Depart

ment

Food

&

Civil

Suppl

ies

Count

of

Locatio

ns

where

Distanc

e from

SWAN

POP is

<=100

mtrs

Count of

Locations

where

Distance

from SWAN

POP is > 100

and <= 500

mtrs

Count of

Location

s where

Distance

>500

mtrs

4. Sambha

l

Sambha

l

Sambhal 200 Conn

ected

Connec

ted

2,00

0

Conn

ected

Connec

ted

Conn

ected

600 1,00

0

- 2 4

Chanda

usi

Chandausi 500

Gunnau

r

Gunnaur 1,000

5. Shamli Kairana Kairana 600 Conn

ected

Connec

ted

4,00

0

100 700 100 Conne

cted

Conn

ected

- 2 3

6. Budaun SADAR Conn

ected

2,000 1,00

0

Conn

ected

2,000 2,00

0

1,500 Conn

ected

- - 9

Bisauli Bisauli 1,000

Sehasw

an

Sehaswan 1,000

Bilsi AmbiaPur 1,000

Dataga

nj

Dataganj 2,000

7. Bulland

Shahar

SADAR Bullandshah

ar

1,000 Conn

ected

2,000 1,50

0

2,00

0

2,000 2,00

0

2,500 1,50

0

- 3 11


of 85

Sr.

No.

Name

of

District

Tehsil

Name

Blocks

where

network

connectivity

is not

available

Distance

of Block

from

nearest

Tehsil

POP

(mtrs)



Categor

y A

(UTP

Cable)

Category B

(OFC)

Category

C (Lease

line)

Reve

nue

Urban

develop

ment &

Pancha

yat

Medi

cal &

Healt

h

Socia

l

Welfa

re

Women

& Child

Develo

pment

Hand

icap

Labor

Depart

ment

Food

&

Civil

Suppl

ies

Count

of

Locatio

ns

where

Distanc

e from

SWAN

POP is

<=100

mtrs

Count of

Locations

where

Distance

from SWAN

POP is > 100

and <= 500

mtrs

Count of

Location

s where

Distance

>500

mtrs

Sikandr

abad

Sikandrabad

1,000

Khurja Khurja 3,000

Anoops

hahar

Anoopshaha

r

2,000

Siana Siana 500

Debye Danpur 300

Shikarp

ur

Shikarpur 400

8. Agra SADAR Conn

ected

Connec

ted

7,00

0

Conn

ected

Connec

ted

Conn

ected

2,000 4,00

0

- - 7

Etmadp

ur

Etmadpur 1,000

Khairag

arh

Khairagarh 2,000

Fateha

bad

Fatehabad 2,000


of 85

Sr.

No.

Name

of

District

Tehsil

Name

Blocks

where

network

connectivity

is not

available

Distance

of Block

from

nearest

Tehsil

POP

(mtrs)



Categor

y A

(UTP

Cable)

Category B

(OFC)

Category

C (Lease

line)

Reve

nue

Urban

develop

ment &

Pancha

yat

Medi

cal &

Healt

h

Socia

l

Welfa

re

Women

& Child

Develo

pment

Hand

icap

Labor

Depart

ment

Food

&

Civil

Suppl

ies

Count

of

Locatio

ns

where

Distanc

e from

SWAN

POP is

<=100

mtrs

Count of

Locations

where

Distance

from SWAN

POP is > 100

and <= 500

mtrs

Count of

Location

s where

Distance

>500

mtrs

Bah Bah 1,000

9. Etah SADAR Sheetalpur 2,000 Conn

ected

500 1,00

0

2,00

0

Connec

ted

2,00

0

2,000 2,00

0

- 1 7

Jalesar Jalesar 2,000

10. Muzaffa

rnagar

SADAR Sadar 3,000 Conn

ected

1,500 2,50

0

Conn

ected

Connec

ted

Conn

ected

4,000 4,00

0

- - 8

Kairana Kairana 600

Budhan

a

Budhana 600

Jansat

h

Jansath 1,000

11. Bareilly SADAR Conn

ected

Connec

ted

2,50

0

Conn

ected

Connec

ted

Conn

ected

1,000 1,00

0

- - 7

Baheri Baheri 2,000

Meerga

nj

Meerganj 2,000

Nawabg

anj

Nawabganj 2,000


of 85

Sr.

No.

Name

of

District

Tehsil

Name

Blocks

where

network

connectivity

is not

available

Distance

of Block

from

nearest

Tehsil

POP

(mtrs)



Categor

y A

(UTP

Cable)

Category B

(OFC)

Category

C (Lease

line)

Reve

nue

Urban

develop

ment &

Pancha

yat

Medi

cal &

Healt

h

Socia

l

Welfa

re

Women

& Child

Develo

pment

Hand

icap

Labor

Depart

ment

Food

&

Civil

Suppl

ies

Count

of

Locatio

ns

where

Distanc

e from

SWAN

POP is

<=100

mtrs

Count of

Locations

where

Distance

from SWAN

POP is > 100

and <= 500

mtrs

Count of

Location

s where

Distance

>500

mtrs

Faridpu

r

Faridpur 2,000

12. Shahjah

anpur

SADAR Conn

ected

2,000 5,00

0

Conn

ected

Connec

ted

Conn

ected

2,500 40 1 2 4

Powaya

n

Powayan 200

Tilhar Sindhauli 500

Jalalab

ad

Jalalabad 1,000

13. Morada

bad

SADAR Moradabad 2,000 Conn

ected

Connec

ted

3,00

0

4,00

0

6,000 6,00

0

1,000 5,00

0

- 2 7

Bilari Bilari 500

Thakur

dwara

Thakurdwar

a

500

14. Fatehpu

r

SADAR Teliyanni 3,000 Conn

ected

2,000 3,00

0

Conn

ected

1,000 Conn

ected

1,000 1,50

0

1 - 7

Bindki Khajuha 4,000

Khaga Airayan -


of 85

Sr.

No.

Name

of

District

Tehsil

Name

Blocks

where

network

connectivity

is not

available

Distance

of Block

from

nearest

Tehsil

POP

(mtrs)



Categor

y A

(UTP

Cable)

Category B

(OFC)

Category

C (Lease

line)

Reve

nue

Urban

develop

ment &

Pancha

yat

Medi

cal &

Healt

h

Socia

l

Welfa

re

Women

& Child

Develo

pment

Hand

icap

Labor

Depart

ment

Food

&

Civil

Suppl

ies

Count

of

Locatio

ns

where

Distanc

e from

SWAN

POP is

<=100

mtrs

Count of

Locations

where

Distance

from SWAN

POP is > 100

and <= 500

mtrs

Count of

Location

s where

Distance

>500

mtrs

15. Bijnor SADAR Mohammadp

ur

1,500 Conn

ected

>500 1,00

0

Conn

ected

500 500 4,000 500 - 3 6

Dhamp

ur

Dhampur 1,500

Najibab

ad

Najibabad 1,000

16. Aligarh SADAR

(Koli)

Conn

ected

Connec

ted

4,00

0

Conn

ected

Connec

ted

Conn

ected

500 150 - 3 3

Khair Khair 1,000

Iglas Iglas 1,000

Atrauli Atrauli 500

17. Meerut SADAR Meerut 4,000 Conn

ected

Connec

ted

4,00

0

Conn

ected

Connec

ted

500 500 1,00

0

- 2 5

Mawan

a

Mawana 1,000

Sardha

na

Sardhana 2,000


of 85

Sr.

No.

Name

of

District

Tehsil

Name

Blocks

where

network

connectivity

is not

available

Distance

of Block

from

nearest

Tehsil

POP

(mtrs)



Categor

y A

(UTP

Cable)

Category B

(OFC)

Category

C (Lease

line)

Reve

nue

Urban

develop

ment &

Pancha

yat

Medi

cal &

Healt

h

Socia

l

Welfa

re

Women

& Child

Develo

pment

Hand

icap

Labor

Depart

ment

Food

&

Civil

Suppl

ies

Count

of

Locatio

ns

where

Distanc

e from

SWAN

POP is

<=100

mtrs

Count of

Locations

where

Distance

from SWAN

POP is > 100

and <= 500

mtrs

Count of

Location

s where

Distance

>500

mtrs

18. Saharan

pur

SADAR Baliakhen 3,000 Conn

ected

Connec

ted

3,00

0

Conn

ected

Connec

ted

Conn

ected

>500 3,00

0

- - 6

Deoban

d

Deoband 3,000

Nakur Nakur 2,000

19. Jalaun Orai

SADAR

Conn

ected

Connec

ted

2,00

0

Conn

ected

Connec

ted

Conn

ected

1,000 Conn

ected

2 - 3

Konch Konch -

Madhog

arh

Madhogarh -

Jalaun Jalaun 1,000

20. Mathura SADAR Mathura 3,000 Conn

ected

Connec

ted

1,00

0

Conn

ected

50 Conn

ected

6,000 100 2 2 3

Chata Chata 500

Mant Mant 500

21. Firozab

ad

SADAR Firozabad 500 Conn

ected

7,000 2,00

0

Conn

ected

Connec

ted

Conn

ected

16,00

0

400 1 2 5


of 85

Sr.

No.

Name

of

District

Tehsil

Name

Blocks

where

network

connectivity

is not

available

Distance

of Block

from

nearest

Tehsil

POP

(mtrs)



Categor

y A

(UTP

Cable)

Category B

(OFC)

Category

C (Lease

line)

Reve

nue

Urban

develop

ment &

Pancha

yat

Medi

cal &

Healt

h

Socia

l

Welfa

re

Women

& Child

Develo

pment

Hand

icap

Labor

Depart

ment

Food

&

Civil

Suppl

ies

Count

of

Locatio

ns

where

Distanc

e from

SWAN

POP is

<=100

mtrs

Count of

Locations

where

Distance

from SWAN

POP is > 100

and <= 500

mtrs

Count of

Location

s where

Distance

>500

mtrs

Tundla Tundla -

Shikoha

bad

Shikohabad 4,000

Jasran

a

Jasrana 1,000

22. Pilibhit SADAR Maraun 3,000 Conn

ected

Connec

ted

3,00

0

Conn

ected

Connec

ted

Conn

ected

500 500 - 2 4

Bisalpu

r

Bisalpur 2,000

Puranp

ur

Puranpur 2,000

23. Jhansi SADAR Conn

ected

Connec

ted

5,00

0

Conn

ected

Connec

ted

Conn

ected

2,000 6,00

0

2 - 3

Moth Moth -

Maurani

pur

Mauranipur -

24. Mainpur

i

SADAR Mainpuri 3,000 Conn

ected

Connec

ted

3,00

0

Conn

ected

Connec

ted

Conn

ected

>500 500 1 1 3

Karhal Karhal -


of 85

Sr.

No.

Name

of

District

Tehsil

Name

Blocks

where

network

connectivity

is not

available

Distance

of Block

from

nearest

Tehsil

POP

(mtrs)



Categor

y A

(UTP

Cable)

Category B

(OFC)

Category

C (Lease

line)

Reve

nue

Urban

develop

ment &

Pancha

yat

Medi

cal &

Healt

h

Socia

l

Welfa

re

Women

& Child

Develo

pment

Hand

icap

Labor

Depart

ment

Food

&

Civil

Suppl

ies

Count

of

Locatio

ns

where

Distanc

e from

SWAN

POP is

<=100

mtrs

Count of

Locations

where

Distance

from SWAN

POP is > 100

and <= 500

mtrs

Count of

Location

s where

Distance

>500

mtrs

25. Hathras SADAR Conn

ected

4,000 4,00

0

Conn

ected

Connec

ted

Conn

ected

4,000 4,00

0

1 1 5

Sasni Sasni -

Sadaba

d

Sadabad 1,000

Sikandr

areo

Sikandrareo 500

26. Banda SADAR Conn

ected

3,000 2,50

0

Conn

ected

2,500 Conn

ected

2,000 3,00

0

- - 7

Baberu Baberu 1,000

Naraini Naraini 1,000

27. Kausha

mbhi

Manjha

npur

Manjhanpur 500 Conn

ected

Connec

ted

1,00

0

Conn

ected

Connec

ted

1,40

0

600 300 - 4 3

Chail Chail 500

S Sirathu 500

28. Rampur SADAR Saidnagar 4,000 Conn

ected

2,500 3,50

0

Conn

ected

Connec

ted

Conn

ected

1,500 4,00

0

- 2 7

Suar Suar 1,000


of 85

Sr.

No.

Name

of

District

Tehsil

Name

Blocks

where

network

connectivity

is not

available

Distance

of Block

from

nearest

Tehsil

POP

(mtrs)



Categor

y A

(UTP

Cable)

Category B

(OFC)

Category

C (Lease

line)

Reve

nue

Urban

develop

ment &

Pancha

yat

Medi

cal &

Healt

h

Socia

l

Welfa

re

Women

& Child

Develo

pment

Hand

icap

Labor

Depart

ment

Food

&

Civil

Suppl

ies

Count

of

Locatio

ns

where

Distanc

e from

SWAN

POP is

<=100

mtrs

Count of

Locations

where

Distance

from SWAN

POP is > 100

and <= 500

mtrs

Count of

Location

s where

Distance

>500

mtrs

Millak Millak 200

Bilaspu

r

Bilaspur 300

Shahab

ad

Shahabad 1,000

29. Hamirpu

r

SADAR Conn

ected

1,200 1,00

0

Conn

ected

Connec

ted

Conn

ected

500 600 3 1 3

Maudah

a

Maudaha -

Rath Rath -

Sarila Sarila -

30. Lalitpur SADAR Conn

ected

2,000 1,40

0

Conn

ected

Connec

ted

Conn

ected

5,000 500 - 1 5

Mehron

i

Mehroni 1,000

Talbeha

t

Talbehat 2,000

31. Baghpat Conn

ected

2,000 1,00

0

Conn

ected

Connec

ted

Conn

ected

Conne

cted

5,00

0

- - 3


of 85

Sr.

No.

Name

of

District

Tehsil

Name

Blocks

where

network

connectivity

is not

available

Distance

of Block

from

nearest

Tehsil

POP

(mtrs)



Categor

y A

(UTP

Cable)

Category B

(OFC)

Category

C (Lease

line)

Reve

nue

Urban

develop

ment &

Pancha

yat

Medi

cal &

Healt

h

Socia

l

Welfa

re

Women

& Child

Develo

pment

Hand

icap

Labor

Depart

ment

Food

&

Civil

Suppl

ies

Count

of

Locatio

ns

where

Distanc

e from

SWAN

POP is

<=100

mtrs

Count of

Locations

where

Distance

from SWAN

POP is > 100

and <= 500

mtrs

Count of

Location

s where

Distance

>500

mtrs

32. Sant

Ravidas

Nagar

Gyanpu

r

Conn

ected

Connec

ted

500 Conn

ected

Connec

ted

Conn

ected

1,500 2,00

0

- 1 4

Bhadoi Bhadoi 2,000

Auraiya Auraiya 1,500

33. Chitrak

oot

Karwi Karwi 500 Conn

ected

Connec

ted

1,50

0

Conn

ected

500 Conn

ected

1,500 3,00

0

- 2 4

Mau Mau 1,000

34. Mahoba SADAR Conn

ected

1,000 1,50

0

1,00

0

1,000 1,00

0

1,200 Conn

ected

- - 7

Charkh

ari

Charkhari 2,000

Total 15 41 182

Note:

Distance provided in the above table is indicative in nature and may differ from actual.


of 85

6.2 Hardware Requirement (Estimated)

Sr. No Item/Component Total

1. Laptop (Including OS License) 260

2. Desktop (UPS+OS License) 2,523

3. Printers 1,013

4. 9U Networking Rack 694

5. UTP cable CAT-6 (Box of 305 Mtrs)* 1,890

6. Jack Panel 24 Port CAT 6* 694

7. Information Outlet CAT6* 4,434

8. Surface Mount Box Single* 4,434

9. Mounting Cord 7 Ft. CAT 6* 898

10. Mounting Cord 3 Ft. CAT 6* 3,536

11. 24 Port LAN switch* 694

12. Antivirus Software License (4 years) 2,783

13. WAN Routers* 161

14. MS Office Licenses 2,783

* Quantity mentioned in Sr. No. 4 to 11 and 13 may vary according to actual site conditions.

It is suggested that SI should conduct survey of actual sites

6.3 Site Preparation Requirement

Sr. No. Category No. of Sites Requirement*

1. Category A 130 Tehsils Area 250 Sq. Ft.

2. Category B 305 Blocks Area 150 Sq. Ft.

* Detailed description of Site Preparation Requirement is given in Section 4.3.5 and Section

6.4.1.9


of 85

6.4 Bill of Material

6.4.1 Form C: Bill of Material (Infrastructure at Field Offices)

Important Note for bidders:

(i) It is mandatory to furnish complete technical specifications of the hardware &

peripherals being offered, strictly as per the format, provided here. Correct

technical information of the product being offered must be filled in.

(ii) Filling the technical specifications/ information in the format using terms such as

‘OK’, ‘Accepted’, ‘Noted’, ‘As given in Brochure/ Manual’, ‘Complied’ is not

acceptable. The offers not adhering to these guidelines are liable to be rejected.

(iii) All relevant product information such as user manuals, technical specifications

sheet etc. should be submitted along with the offer. Failure to submit this

information along with the offer could result in disqualification of the bid.

(iv) In case any technical variance is offered, the same must be specified under the

"Deviation, if any" column.

(v) For each item listed below, the bidders should propose only one product.

(vi) These specifications should be considered as the minimum to be fulfilled.

6.4.1.1 Desktops /Personal Computer for each location

Sr.

No.

Features Specifications (Minimum

required)

Specific

ations

offered

Compliance

(Yes / No)

Deviations

, if any

1. Make Must be specified

2. Model Tower Model Required. Must

be specified. All the relevant

product brochures and

manuals must be submitted.

3. Processor 2nd generation Intel Core i3-

2130 or AMD Phenom X4

970

4. Chipset Intel 7 Series Chipset or

equivalent chipset for AMD

5. RAM Memory 4GB expandable to

8GB Non-ECC DDR3

1333MHz SDRAM Memory,

minimum Two DIMM slots

6. Hard Disk Drive

& controller

HDD500 GB 7200

RPM 3.5"SATA Hard Drive

or higher

7. Optical Drive Optical Drive16X Max

DVD+/RW

8. Graphics Integrated HD Graphics

9. Audio Integrated High Definition

Audio Card

10. Ethernet NIC 10/100/1000; Wake on

LAN

11. Slots 3PCI/PCI Express slots, VGA

(1),USB 2.0 (6)


of 85

Sr.

No.


required)

Specific

ations

offered

Compliance

(Yes / No)

Deviations

, if any

12. Ports Rear I/O: (6) USB 2.0 ports

(2) USB 3.0 ports (1)serial

port,(1)RJ-45, (1)

VGA,(1)lineout, (1) mic in,

Front I/O: (2)USB 2.0

13. Power Supply 250-watt or higher ATX

Power Supply –PFC (Active

Power Factor Correction

(PFC) power supply). Surge

protected.

14. Keyboard USB keys keyboard with

Rupee Symbol having

104 Keys, heavy-duty

normal English keyboard,

having key life of 20 million

keystrokes or more (same

make and colour as base

CPU)

15. Monitor 18.5" LED Monitor,

Resolution - 1366 x 768;

Response time (typical)-

5ms; TCO5 certification for

Monitor; EPEAT (Same make

as PC)

16. Mouse USB 2 Button Optical Scroll

Mouse(Same make as PC)

with mouse pad (Same make

as PC)

17. Operating

System

A proprietary Operating

System Preloaded that is

equivalent to Genuine

Windows (R) 7 Professional

with latest service pack

(English) or above with

updates / patches with

license and recovery CD

from direct named account

of Microsoft with certificate

of authenticity having OEM

name

18. Compliance and

Certification

As per industry standard for

PC and EPEAT for Monitor

19. Drivers for

different

Operating

systems

Drivers should be Freely

available on OEM's web site

and should be supplied in

media along with PC


of 85

Sr.

No.


required)

Specific

ations

offered

Compliance

(Yes / No)

Deviations

, if any

20. Additional

Requirement

Manufacturer shall be listed

in any quadrant of

independent technology and

market research companies

such as Gartner and

Forrester Research in last 3

years

6.4.1.2 Laptop

Sr.

No.

Features Specifications

(Minimum required)

Specification

s offered

Complianc

e (Yes /

No)

Deviations

, if any

1 Make Must be specified

2 Model Must be specified. All the

relevant product

brochures and manuals

must be submitted.

3 Processor Intel Core i3-2310 or

higher

4 Chipset Intel 7 Series Chipset 5 System

Memory

System Memory 4GB Up

to 8GB supported,

1333MHz Dual Channel

DDR3,2 DIMM slots

6 Graphics Integrated HD Graphics

7 Hard Drive Primary Storage Options

500 GB 5400 RPM SATA

Hard Drive or higher

8 Optical

Drive

Optical Drive 8X or

above DVD+/-RW with

double-layer DVD+/-R

write capability

9 Display Display 14.0’’ High

Definition Wide LED Anti-

Glare Display (1366x768)

10 Audio /

Visual

Integrated stereo

speakers Stereo

headphone/lineout/ Two

built-in stereo speakers

High-definition audio

support MS-Sound

compatible, Built-in

digital microphone


of 85

Sr.

No.


(Minimum required)

Specification

s offered

Complianc

e (Yes /

No)

Deviations

, if any

11 Communication

s

WLAN:1,8,9

802.11b/g/n Wi-Fi

802.11b/g Wi-Fi

Supporting Signal Up™

wireless technology or

equivalent

12 Integrated

Wireless

WirelessLAN:802.11b/g/

n and

Bluetooth®4.0+HS

Bluetooth® 2.1+EDR or

equivalent

13 Keyboard Keyboard

86-/87-/91-key Fine Tip

keyboard with

international language

Media keys

Control keys

Wireless LAN key

14 Pointing

Device

Support Touchpad, Multi-

gesture touchpad,

supporting two-finger

scroll, pinch, rotate, flip

15 Battery Battery Options 6-cell (48

WHr) Lithium Ion battery

integrated with optional

long lifecycle battery.

16 Interfaces /

Ports

Media Card Reader -

One(1) VGA One(1)HDMI-

One(1) Stereo

microphone in -One(1)

Stereo headphone/line

out- One(1) Power

connector - One(1) RJ-

45/Ethernet -One(1) USB

2.0- 4, or USB (3.0) – 1

17 Operating

System

A proprietary Operating

System Preloaded that is

equivalent to Genuine

Windows(R) 7

Professional SP1

(English) or above with

updates / patches


of 85

Sr.

No.


(Minimum required)

Specification

s offered

Complianc

e (Yes /

No)

Deviations

, if any

18 Drivers for

Different

Operating

systems

Drivers should be freely

available on OEM's

website and should be

supplied in media along

with PC

19 Antivirus latest antivirus with five

year updation facility

20 Additional

Requirement

Manufacturer should be

listed in any quadrant of

independent technology

and market research

companies such as

Gartner and Forrester

Research in last 3 years

6.4.1.3 Laser Printers

Sr.

No

.

Feature Specification (Minimum

required)

Specific

ations

offered

Compli

ance

(Yes /

No)

Docu

ment

to be

refer

red

Refe

renc

e

Page

No.

Deviat

ions, if

any

1 Make Must be specified

2 Model All the relevant product

brochures and manuals must

be submitted

3 Printer Type Network Monochrome

4 Speed Minimum 28 ppm

5 Memory Minimum 64 MB

6 Processor Minimum 400 MHz

7 Resolution Minimum 1200X1200

resolution

8 Interface USB & Ethernet

9 Daily Duty

Cycle

Minimum 2,000 Pages

10 Print

Language

PCL 5e Emulation/PCL 6

Emulation/Personal Printer

Data Stream (PPDS) /

PostScript 3 Emulation

11 Drivers Win XP, Vista, 7, Mac 9.0,

Mac X, Linux Kernel 2.4 or

later

12 Duplex Automatic

13 Energy Star Yes


of 85

6.4.1.4 1 KVA UPS System

Sr.

No.


Required)

Specifi

cation

s

offere

d

Complian

ce (Yes /

No)

Docum

ent to

be

referre

d

Refere

nce

Page

No.

Deviat

ions, if

any

1 Technol

ogy

True On Line UPS with

double conversion

technology

2 Rectifier and inverter

should be based on IGBT

3 UPS

Rating

1000 VA / 800 W

4 Battery One set of 3 Batteries of

12V

Input

5 Input

Nominal

Voltage

230 VAC (Single phase)

6 Input

Voltage

Range

160 VAC – 300 VAC @

100% Load, 110 VAC –

300 VAC @ 50% Load

7 Input

Frequen

cy

40 - 70 Hz

8 Power

Factor

≥ 0.95

Output

9 Voltage

Range

230VAC ±3%

(However UPS should

have option of changing

to 220 V/230V/240 V)

10 Voltage

Distortio

n

≤ 3% (Linear Load)

≤ 6% (non Linear Load)

11 Frequen

cy

50 Hz ± 2.5Hz

12 Power

Factor

≥0.8

13 Crest

Factor

3:01

Inverter Overload

14 Transien

t

Respons

e

Less or equal to 3% for

100% nonlinear load

(Battery mode)

Battery

15 Type Sealed Maintenance


of 85

Sr.

No.


Required)

Specifi

cation

s

offere

d

Complian

ce (Yes /

No)

Docum

ent to

be

referre

d

Refere

nce

Page

No.

Deviat

ions, if

any

Free,

16 Backup

Time

60 min 1512 VAH

17 Protecti

on

Inbuilt protection for

surge suppression and

EMI/RFI filter provided

as well as The unit shall

have Surge Current

Capacity of min. 10kA

with two mode of

protection &<0.5 ns

Response time. UPS

shall be provided with

only externally

connected SPD as per

IEEE Standard 1100-

2005

Environmental and Other

18 Audible

Noise

Less than 45dB at 1

meter

19 Operatin

g temp

&

Humidit

y

20 – 90% RH @ 0 – 40°C

(non- condensing)

20 LCD

Display

UPS Status, Load level,

Battery level, Input /

Output voltage,

Discharge Timer & Fault

conditions

Management

21 SMART

RS 232

Supports Windows,

Novell, Linux and

FreeBSD "Provision of

RS 232 Port x1 nos "

22 SNMP Power Management from

SNMP manager and web

browser option should be

present

23 Power

Outlet

Should have

programmable power

management outlet for

independent control of

load segment.

24 ECO Should be capable of


of 85

Sr.

No.


Required)

Specifi

cation

s

offere

d

Complian

ce (Yes /

No)

Docum

ent to

be

referre

d

Refere

nce

Page

No.

Deviat

ions, if

any

Mode operating in ECO mode

for energy saving.

25 Credenti

als

Manufacturer Should be

ISO 9001:2000 certified

26 Manufacturer Should be

ISO 14001 certified

27 Provide Type Test

Certificate (TTC) from

Government laboratory/

Government Approved

laboratory

6.4.1.5 9 U Rack

Sr.

No

.

Feature Specification

(Minimum

Required)

Specificati

ons offered

Docume

nt to be

referred

Referenc

e Page

No.

Complianc

e (Yes /

No)

Deviation

s, if any

1 Make Must be

specified

2 Model All the

relevant

product

brochures

and manuals

must be

submitted.

3 Dimension

s

600(w)x

530(d)x

9U(h)

4 Weight

Capacity

Minimum 88

lbs. (40 kg)

5 Side doors Complete

knockdown

format for

easy

installation &

later

maintenance;

with lock &

key

6 Ventilatio

n

Top mounted

exhaust fan


of 85

6.4.1.6 24 Port Switch

S.

No

.


(Minimum

Required)

Specific

ations

offered

Documen

t to be

referred

Refere

nce

Page

No.

Complian

ce (Yes /

No)

Deviatio

ns, if

any

1. Make &

Model

Make, Model No

with part no.

2. Architectur

e &

Performan

ce

Switch should have

24 Nos.

10/100/1000 Base-

TX auto-sensing

with capabilities

plus 4X1G uplinks

with 2 nos of LX/SX

module loaded

(LX/SX module

should be of the

same make as of

switch)

Switch should have

non-blocking wire-

speed architecture.

Switch should

support IPv4 and

IPv6 from day One

Switch should have

non-blocking

switching fabric of

minimum 56 Gbps

or more

Switch should have

Forwarding rate of

minimum 41 Mpps.

3. Layer 2

Features

IEEE 802.1Q VLAN

tagging.

802. 1Q VLAN on all

ports with support

for minimum 255

active VLANs and

4k VLAN ids

Support for

minimum 8k MAC

addresses

Spanning Tree

Protocol as per IEEE

802.1d

Multiple Spanning-

Tree Protocol as per

IEEE 802.1s


of 85

S.

No

.


(Minimum

Required)

Specific

ations

offered

Documen

t to be

referred

Refere

nce

Page

No.

Complian

ce (Yes /

No)

Deviatio

ns, if

any

Rapid Spanning-

Tree Protocol as per

IEEE 802.1w

Self-learning of

unicast & multicast

MAC addresses and

associated VLANs

Jumbo frames up to

9000 bytes

Link Aggregation

Control Protocol

(LACP) as per IEEE

802.3ad.

Port mirroring

functionality for

measurements

using a network

analyzer.

Switch should

support IGMP

v1/v2/v3 as well as

IGMP v1/v2/v3

snooping.

4. Quality of

Services

Switch should

support

classification and

scheduling as per

IEEE 802.1P on all

ports.

Switch should

support DiffServ as

per RFC 2474/RFC

2475.

Switch should

support four

hardware queues

per port.

Switch should

support QoS

configuration on per

switch port basis.

Switch should

support

classification and

marking based on IP

Type of Service


of 85

S.

No

.


(Minimum

Required)

Specific

ations

offered

Documen

t to be

referred

Refere

nce

Page

No.

Complian

ce (Yes /

No)

Deviatio

ns, if

any

(TOS) and DSCP.

Strict priority

queuing or

Equivalent,

guarantees that the

highest-priority

packets are

serviced ahead of all

other traffic.

5. Security

Features

Switch should

support MAC

address based

filters / access

control lists (ACLs)

on all switch ports.

Switch should

support Port as well

as VLAN based

Filters / ACLs.

Switch should

support RADIUS

/TACACS+ for

access restriction

and authentication.

Secure Shell (SSH)

Protocol, HTTP and

DoS protection

ARP spoofing,

DHCP snooping etc.

Should support

DHCP snooping,

DHCP Option 82

Should support a

mechanism to shut

down Spanning Tree

Protocol PortFast

or equivalent-

enabled interfaces

when BPDUs are

received to avoid

accidental topology

loops.

Should support a

mechanism to

prevent edge

devices not in the


of 85

S.

No

.


(Minimum

Required)

Specific

ations

offered

Documen

t to be

referred

Refere

nce

Page

No.

Complian

ce (Yes /

No)

Deviatio

ns, if

any

network

administrator's

control from

becoming Spanning

Tree Protocol root

nodes.

6. Manageme

nt, Easy-to-

Use

Deploymen

t and

Control

Features

Switch should have

a console port/out

of band

management port

for configuration

and diagnostic

purposes.

Switch should be

SNMP manageable

with support for

SNMP Version 1, 2

and 3.

Switch should

support all the

standard MIBs (MIB-

I & II).

Switch should

support TELNET

and SSH Version-2

for Command Line

Management.

Switch should

support 4 groups of

embedded RMON

(history, statistics,

alarm and events).

Switch should

support system and

event logging

functions as well as

forwarding of these

logs to multiple

syslog servers.

Switch should

support on-line

software

reconfiguration to

implement changes

without rebooting.

Any changes in the


of 85

S.

No

.


(Minimum

Required)

Specific

ations

offered

Documen

t to be

referred

Refere

nce

Page

No.

Complian

ce (Yes /

No)

Deviatio

ns, if

any

configuration of

switches related to

Layer-2 & 3

functions, VLAN,

STP, Security, QoS

should not require

rebooting of the

switch.

Support for Quality

of Service for easy

configuration of

QoS features for

critical applications.

Switch should have

comprehensive

debugging features

required for

software &

hardware fault

diagnosis.

Switch should

support Multiple

privilege levels to

provide different

levels of access.

Switch should

support NTP

(Network Time

Protocol) / SNTP

Switch should

support FTP/ TFTP

7. Standards RoHS Compliant.

IEEE 802.1x

support.

IEEE 802.3x full

duplex on 10BASE-

T and 100BASE-TX

ports.

IEEE 802.1D

Spanning-Tree

Protocol.

IEEE 802.1p class-

of-service (CoS)

prioritization.

IEEE 802.1Q VLAN.

IEEE 802.3u 10


of 85

S.

No

.


(Minimum

Required)

Specific

ations

offered

Documen

t to be

referred

Refere

nce

Page

No.

Complian

ce (Yes /

No)

Deviatio

ns, if

any

BaseT / 100 Base

Tx /1000 Base Tx.

8. Certificatio

n

Switch should

support IPv6 host,

MLD/IPv6 snooping

and IPv6 QoS or

equivalent.

Switch and router

should be of same

OEM.

9. Additional

Requireme

nt

Manufacturer

should be listed in

any quadrant of

independent

technology and

market research

companies such as

Gartner and

Forrester Research

in last 3 years

Bidder has to ensure that the proposed solution should be interoperable and compatible with

the existing Hardware at Field Office and State level.

6.4.1.7 Anti-Virus (Shall be preloaded with Desktop & Laptop) with 1+3 Year

subscription

Sr.

No

Featu

re

Specification

(Minimum

Required)

Specificatio

ns offered

Docume

nt to be

referred

Referenc

e Page

No.

Complian

ce (Yes /

No)

Deviation

s, if any

1 All the

Solutions

should be

virtualization

aware providing

flexibility of

deploying the

solution both in

Virtualization

and physical

environment.

2 The antivirus

solution should

have enhanced

protection from


of 85

Sr.

No

Featu

re

Specification

(Minimum

Required)

Specificatio

ns offered

Docume

nt to be

referred

Referenc

e Page

No.

Complian

ce (Yes /

No)

Deviation

s, if any

Network

virus/Worms,

Trojans, Key

loggers,

Intrusions,

Conceivably

harmful

websites/Phishi

ng sites,

Malicious

behavior, data

loss, web based

threats, root

kits, mixed

threats, real-

time

compressed

executable files,

spyware/gray

ware etc.

3 Should have

Compressed

File Detection

and Repair and

should also be

able to reduce

the risk of

virus/malware

entering the

network by

blocking files

with real-time

compressed

executable files.

4 Should have

Unknown Virus

Detection &

Repair. Should

have

behavioural &

Heuristic

scanning to

protect from

unknown

viruses.


of 85

Sr.

No

Featu

re

Specification

(Minimum

Required)

Specificatio

ns offered

Docume

nt to be

referred

Referenc

e Page

No.

Complian

ce (Yes /

No)

Deviation

s, if any

5 Must be capable

of cleaning

viruses/malwar

e even without

the availability

of virus cleanup

components.

Using a

detected file as

basis, it should

be able to

determine if the

detected file

has a

corresponding

process/service

in memory and

a registry entry,

and then

remove them

altogether

6 Must have the

capability to

detect and

clean Virus and

also perform

different Scan

Actions based

on the virus

type (Trojan/

Worm, Joke,

Hoax, Virus,

other)

7 Should have

buffer overflow

protection

integrated with

AV scan engine

for protection

from

threats/exploits

that uses buffer

overflow

vulnerability

regardless of

presence of

signature / OS


of 85

Sr.

No

Featu

re

Specification

(Minimum

Required)

Specificatio

ns offered

Docume

nt to be

referred

Referenc

e Page

No.

Complian

ce (Yes /

No)

Deviation

s, if any

patches

8 Should have

cloud-client

infrastructure

with Reputation

services like

File Reputation,

Web Reputation

& Email

Reputation

working in

correlation.

9 Should have

web based

management

console to give

administrators

transparent

access to all

clients and

servers on the

network and

also provide

automatic

deployment of

security

policies, AV

signatures, and

software

updates on

every client and

server.

10 Should support

Active

Directory

integration and

also have

security

compliance to

leverage

Microsoft

Active

Directory

services to

determine the

security status

of the


of 85

Sr.

No

Featu

re

Specification

(Minimum

Required)

Specificatio

ns offered

Docume

nt to be

referred

Referenc

e Page

No.

Complian

ce (Yes /

No)

Deviation

s, if any

computers in

the network and

also have

logical group

based on IP

addresses

(Subnets).

11 Establish

separate

configuration

for internally

versus

externally

located

machines

(Policy action

based on

location

awareness)

12 Should have

Configurable

Scanning.

Should have the

ability to

control the

amount of CPU

resources

dedicated to a

scan process.

13 Must have

behavior

monitoring to

restrict system

behaviour and

malicious

changes in

applications,

keeping

security-related

processes

always up and

running.

14 Should have

device control

to regulate the

access to

external


of 85

Sr.

No

Featu

re

Specification

(Minimum

Required)

Specificatio

ns offered

Docume

nt to be

referred

Referenc

e Page

No.

Complian

ce (Yes /

No)

Deviation

s, if any

storage devices

and network

resources, as

well as USB

autorun

prevention and

also provide the

granular level

access like No

Access, Read

Only, Read &

write, Full

Access etc.

15 Must provide

the flexibility to

create firewall

rules to filter

connections by

IP address, port

number, or

protocol, and

then apply the

rules to

different groups

of users

16 Must reduce

network traffic

generated when

downloading the

latest signature

by downloading

only

incremental

updates of

signatures and

scan engine.

17 Reduces

network

bandwidth

consumed

during pattern

updates. The

bulk of pattern

definition

updates only

need to be

delivered to the


of 85

Sr.

No

Featu

re

Specification

(Minimum

Required)

Specificatio

ns offered

Docume

nt to be

referred

Referenc

e Page

No.

Complian

ce (Yes /

No)

Deviation

s, if any

cloud or some

kind of

repository and

not to many

endpoints

18 Should be able

to update

definitions &

scan engine on

the fly, without

a need for

reboot or

stopping of

services on

servers.

19 Must have the

flexibility to roll

back the Virus

Pattern and

Virus Scan

Engine if

required via the

web console

20 Should have the

capability to

assign a client

the privilege to

act as an

update agent

for the update

of rest of the

agents in the

network for AV

signatures and

hotfix/ service

pack/ patch

update/upgrade

.

21 Should enable

administrators

to easily move

clients (who

have changed

departments,

for example)

from one

physical parent


of 85

Sr.

No

Featu

re

Specification

(Minimum

Required)

Specificatio

ns offered

Docume

nt to be

referred

Referenc

e Page

No.

Complian

ce (Yes /

No)

Deviation

s, if any

server to

another simply

by dragging and

dropping

through the

central

management

console.

22 Should have

role based

administration

with active

directory

integration to

add the custom

role type and

also use the

predefined roles

as per

requirement.

23 Should have

multiple client

deployment

options like Web

install page,

Remote

installation,

MSI/EXE

package

installation,

Login Script,

Vulnerability

Scanner etc.

24 Should have

enhanced

tamper

protection that

guards against

unauthorized

access and

attacks,

protecting

users from

viruses that

attempt to

disable security

measures.


of 85

Sr.

No

Featu

re

Specification

(Minimum

Required)

Specificatio

ns offered

Docume

nt to be

referred

Referenc

e Page

No.

Complian

ce (Yes /

No)

Deviation

s, if any

25 Should support

32bit and 64bit

operating

systems

26 Should have

support for IPv6

and must be

capable of

blocking and

detecting of

IPv6 attacks.

27 Should have

Cache files for

scans which can

help up to 40%

improvement to

speed

performance.

28 Should have a

feature of scan

cache based on

digital

signatures or

on-demand scan

cache.

29 It should

recognize a

missed event on

a machine,

which was

switched off,

and restart the

same when

machine is

turned on.

30 Should have

feedback option

so that if any

threat

(new/earlier) is

found, then

relevant data

can be

automatically

collected and

transferred to

the research


of 85

Sr.

No

Featu

re

Specification

(Minimum

Required)

Specificatio

ns offered

Docume

nt to be

referred

Referenc

e Page

No.

Complian

ce (Yes /

No)

Deviation

s, if any

team for further

analysis to be

conducted, and

consequently,

advanced

solutions can

evolve and be

provided.

31 Should have

enhanced

tamper

protection that

guards against

unauthorized

access and

attacks,

protecting

users from

viruses that

attempt to

disable security

measures.

32 Must support

plug-in modules

designed to add

new security

features

without having

to redeploy the

entire solution,

thereby

reducing effort

and time

needed to

deploy new

security

capabilities to

clients and

servers across

the network

33 Must have Plug-

in solutions -

Stateful

Inspection

Firewall/IPS

with Virtual

Patching, VDI,


of 85

Sr.

No

Featu

re

Specification

(Minimum

Required)

Specificatio

ns offered

Docume

nt to be

referred

Referenc

e Page

No.

Complian

ce (Yes /

No)

Deviation

s, if any

Data

Protection, Mac

Protection,

Mobile

Protection

without any

additional

installation and

should provide

single console.

34 Should provide

Data Loss

Protection as an

plug-in solution

with the

capability of

data protection

with

multichannel

monitoring,

robust rules,

and predefined

policy

templates.

35 Data Protection

must have File

Attribute, Key

words and

Pattern based

technology in

single solution.

36 Data Protection

should work in

both

environment -

Workgroup and

AD with User/

Group/ Domain

based policy

creation option.


of 85

6.4.1.8 WAN Router

Sr

.

N

o


(Minimum

Required)

Specificati

ons Offered

Docume

nt to be

referred

Referen

ce Page

No.

Complian

ce

(Yes/No)

Deviatio

ns (If

any)

1. Make &

Model

Make, Model No

with part no.

2. Router

Architectur

e: The

router

architectur

e should

have

following

features

Modular

design/architect

ure, the

architecture

should be based

on high

performance

CPU based

It should

support Single

Operating

System which

includes all the

feature set

3. Interface

Support

Ethernet LAN

Ports -> 2 x

10/100/1000

Mbps WAN port

& 4x10/100

LAN Ports.

It should

support the

industries

widest range of

wired and

wireless

connectivity

options such as

T1/E1, xDSL, 3G

for both CDMA

and GSM,

copper and fiber

GE.

4. Performanc

e & Memory

Required:

Performance

Requirements

for 64 byte

packet ->

Minimum 300

kpps

5. Hardware Should support

minimum default

RAM = 256 MB,

maximum RAM


of 85

Sr

.

N

o


(Minimum

Required)

Specificati

ons Offered

Docume

nt to be

referred

Referen

ce Page

No.

Complian

ce

(Yes/No)

Deviatio

ns (If

any)

=1 GB

Compact Flash

minimum default

= 256 MB,

maximum

Compact Flash =

1GB

Two USB port

One Serial

console port

Should Support

Hardware based

Encryption

Acceleration

Should have 4

WAN interface

Slots

Should support

3G standards for

High- Speed

Packet Access

6. Router

Functional

Requiremen

ts

IPv6 routing

functionality

from day 1

QoS -> ToS,

CoS, Queuing,

prioritizing,

Resource

Reservation

Protocol (RSVP)

NAT -> NAT,

PAT

Access Control -

> Required


of 85

Sr

.

N

o


(Minimum

Required)

Specificati

ons Offered

Docume

nt to be

referred

Referen

ce Page

No.

Complian

ce

(Yes/No)

Deviatio

ns (If

any)

7. Protocol

Support

Required:

RIPv1 and

RIPv2 routing,

BGP4, IS-

IS,OSPF,

OSPFv3, BGP+,

IPv6 tunnelling,

MPLS, MPLS L2

VPN , MPLS L3

VPN, Policy

based Routing,

PPP, HDLC,

OSPF Version 2,

Support for

IPV6.Re-

distribution of

routes from on

Routing protocol

should not be a

bottleneck. All

the above

features should

be provisioned

in the router

from day 1.

8. Congestion

Managemen

t:

The router

should have

proper

congestion

management to

eliminate

Network

congestion when

the link is

overloaded.

Random Early

Detection,

Weighted

Fair/priority

Queuing,

IP precedence

or DSCP.

IP Multicasting:

Type Forwarding

-> MBGP, PIM-

DM, PIM-SM

9. Security Support


of 85

Sr

.

N

o


(Minimum

Required)

Specificati

ons Offered

Docume

nt to be

referred

Referen

ce Page

No.

Complian

ce

(Yes/No)

Deviatio

ns (If

any)

Requiremen

ts:

supports

powerful ACLs

for both IPv4

and IPv6

Controlled

SNMP Access

through

implementation

of Access Lists

on the router to

ensure SNMP

access only to

the SNMP

manager or the

NMS

workstation

Controlled

SNMP access

through the use

of SNMP with

MD5

authentication.

Multiple

Privilege Levels

for managing &

monitoring

Support for

Remote

Authentication

User Service

(RADIUS) and

AAA PPP CHAP

support

Should have

Embedded

encryption,

firewall, security

features

Support

enhanced

Stateful packet

inspection and

filtering


of 85

Sr

.

N

o


(Minimum

Required)

Specificati

ons Offered

Docume

nt to be

referred

Referen

ce Page

No.

Complian

ce

(Yes/No)

Deviatio

ns (If

any)

Should support

advanced VPN

services with

Triple DES

(3DES) and

Advanced

Encryption

Standard (AES)

encryption at

high

performance

and low latency,

and application

prioritization

and

enhancement

10. Managemen

t Features :

The Router shall

support Telnet,

SSH, Console

access.

The router shall

support FTP or

TFTP for easy

software

upgrades over

the network.

Network

Management

services shall be

provided using

open standards

based protocols

like SNMP

V2/V3

11. Configurati

on

Managemen

t:

The Router shall

support

configuration

management

through the

command line

interface. GUI

based software

configuration

utility shall be

provided.

Support of


of 85

Sr

.

N

o


(Minimum

Required)

Specificati

ons Offered

Docume

nt to be

referred

Referen

ce Page

No.

Complian

ce

(Yes/No)

Deviatio

ns (If

any)

configuration on

web interface

shall be

available.

12. Event and

System

logging:

Event and

system history

logging

functions shall

be available. The

Router shall

generate system

alarms on

events. Facility

to put selective

logging of

events onto a

separate

hardware where

the analysis of

log shall be

available.

13. Mounting: The offered

router should be

19" rack

mountable

14. Accessorie

s:

Should come

with all

necessary

power cords,

CDs, manuals,

brackets

accessories etc,

required for

installation and

commissioning

of the

equipment.

Bidder has to ensure that the proposed solution should be interoperable and compatible with

the existing Hardware at Field Office and State level.


of 85

6.4.1.9 Specifications for Site Preparation

Sr

.

No

.


Required)

Specifica

tions

offered

Complian

ce (Yes /

No)

Docume

nt to be

referred

Refere

nce

Page

No.

Deviat

ions, if

any

1. LAN

Cabling

for every

equipme

nt,

This would involve, but not

limiting to laying down the

structured cabling using

CAT-6 UTP cable, crimping

of cables, creation of

patch panels, proper fixing

of LAN cables in PVC

conduits or raceways

along with all the

necessary accessories.

SI shall be responsible for

testing and certifying the

structured cabling at each

location and finally

commissioning the LAN by

installing all the network

components.

Patch Panel

Type - 12-port, PCB

based, Unshielded

Twisted Pair, Category 6,

TIA / EIA 568-B.2

Category - Category 6

Port Identification - 9mm

or 12mm Labels on each

of 24-ports (to be

included in supply)

Height 1 U (1.75 inches)

Durability - Modular Jack

750 mating cycles, Wire

terminal (110 block) 200

termination cycles

Accessories - Strain

relief and bend limiting

boot for cable

Materials -

o Housing

Polyphenylene oxide,

94V-0 rated

o Wiring blocks

Polycarbonate, 94V-0

rated

o Jack contacts

Phosphorous bronze,


of 85

Sr

.

No

.


Required)

Specifica

tions

offered

Complian

ce (Yes /

No)

Docume

nt to be

referred

Refere

nce

Page

No.

Deviat

ions, if

any

plated with

1.27micro-meter thick

gold

o Panel Black, powder

coated steel

Approvals - UL listed

Termination Pattern - TIA

/ EIA 568 A and B;

Performance

Characteristics to be

provided along with bid -

Attenuation, NEXT, PS

NEXT, FEXT and Return

Loss

2. Earthing, 1. Size of the copper plate-

600x600x6mm

2. GI (galvanized) pipe of

40 mm diameter is to be

used

3. The earthpit to be dug

for a depth of 3.75 mts.

4. Copper plate is to be

properly fastened with

nuts and bolts to the

copper wire of

size14SWG. This copper

strip/copper wire is laid

upto the main

distribution board of the

centre.

5. The copper strip/copper

wire is to pass through

the GI pipe upto the

building of the computer

centre.

6. 19 mm GI pipe to be laid

for watering purposes.

This will have a funnel at

the top of the earth pit

chamber.

7. 50 Kg. of salt and

approx. 100 Kg. of coal

are to be filled in the pit,

in layers, after the plate

and the pipes are laid in

the pit.


of 85

Sr

.

No

.


Required)

Specifica

tions

offered

Complian

ce (Yes /

No)

Docume

nt to be

referred

Refere

nce

Page

No.

Deviat

ions, if

any

8. Measure the earth

resistance at the pit

which has to be less

than 5 Ohms.

9. The earthing should

work for the entire

duration of the project

in full efficiency.

3. Work

Station

with

Chairs ,

Provisioning and

commissioning of

computer tables (minimum

900[w]X600[d]X750[h] in

mm) without castors and

which shall include, but not

limiting to the following

features:

Work surface made of

25mm thick Post

Formed Particle

laminated board and

having all other expose

edges sealed with

PVC/Rubber edge

banding tape of not less

than 2mm thick

Work top shall be

supported with

cantilever (made of MS

steel duly powder

coated)

Frame shall be made of

50mm/25mm thick

heavy panel combination

Proper space for placing

CPU and printer should

be there in the computer

table itself with Key

Board Tray.

Key Board Tray –metal

Minimum one single

Drawer with locking

system

All steel and pipe shall

be MS

Computer Chairs:

Computer Chair Medium


of 85

Sr

.

No

.


Required)

Specifica

tions

offered

Complian

ce (Yes /

No)

Docume

nt to be

referred

Refere

nce

Page

No.

Deviat

ions, if

any

back chair with nylon

revolving base having

heavy duty 4 nos castors,

ABS seat and back, PU

molded seat and back

upholstered with approved

fabric, with push back

locking and pneumatic gas

lift mechanism, the

handles will be soft PU

moulded, complete in all

respect.

The Work Station and

chairs should from ISO

certified Manufacturer

Company

4. Compute

r Power

points

partitioni

ng

An electrical board having

4 nos. of 5 Amps switches

and sockets.

1. There will be 4 nos. of

electrical boards per

computer center (one for

each computer)

2. Provision of Electrical

boards for Local Area

Network switches

wherever switches need to

be installed.

6.4.1.10 Eligibility Criteria for Passive OEMs (UTP & OFC)

OEM should have direct presence in India more than at-least 5 years (Supporting

documents required)

OEM should have technology development program partnership with at least 1 Active

networking (Switches and Routers) OEM’s globally.

OEM should have at least One RCDD certified person sitting in India whose services can be

utilized for this project.

All material should be from one OEM make only.

OEM should submit all the certifications in technical bid from the bodies like UL, ETL or

other independent 3rd parties for required tests.

OEM should have done at least 5 Government of India/U.P. Government projects for LAN

campus network.

OEM should have training centers in India.

OEM should have presence in market with manufacturing and product development centers

in India (Supporting documents required)

OEM should ensure that OFC provided for the e-district project is Multimode Fiber.


of 85

6.4.1.11 Specifications of UTP Cable

Type Unshielded Twisted Pair, Category 6, TIA / EIA 568-B.2

Conductors 23 AWG solid bare copper or better

Insulation Polyethylene

Jacket Flame Retardant PVC

Pair Separator Cross-member, fluted Spline

Approvals UL Listed

ETL verified to TIA / EIA Cat 6

Operating

Temperature

-20 Deg. C to +60 Deg. C

Frequency tested up to Minimum 600 MHz

Packing Box of 305 meters

Delay Skew 45ns MAX.

Impedance 100 Ohms + / - 15 ohms, 1 to 600 MHz

Performance

characteristics to be

provided along with bid

Attenuation, Pair-to-pair and PS NEXT, ELFEXT and PSELFEXT,

Return Loss, ACR and PS ACR

6.4.1.12 Specifications of Mounting Cord

Type Unshielded Twisted Pair, Category 6, TIA / EIA 568-B.2

Conductor 24 AWG 7 / 32, stranded copper

Length 7-feet

Plug Protection Matching colored snag-less, elastomer polyolefin boot

Warranty 25-year component warranty

Category Category 5

Housing Clear polycarbonate

Terminals Phosphor Bronze, 50 micron gold plating over selected area and

gold flash over remainder, over 100 micron nickel under plate

Load bar PBT polyester

Jacket PVC

Insulation Flame Retardant Polyethylene

6.5 Non-Functional Requirements

The non-functional requirements relating to performance, availability, deployment,

implementation, operations and others are listed in the subsequent subsection. Based on the

assessment of the requirements listed below,

# Non-functional Requirements

Implementation Requirements

The SI will be required to deploy manpower and other project resources as per the terms

& conditions of the Contract

The SI will be required to work closely with the CeG (U.P.) and perform detailed

functional requirements and analysis of e-District Solution to confirm and document

functional / system requirement specifications for the portal and its applications to fulfil

its objectives.

The SI will be expected to carry the complete implementation and deployment of the e-

District within the timelines specified in the RFP.


of 85

Project Management

Selected bidder is required to specify and describe the different phases and activities of

the project. It is very important for the CeG (U.P.) that the Selected bidder provide a

quality implementation plan covering all aspects of the project. The plan shall clearly

specify the start and end dates (relative to contract signing) of each of the project

phases specifying key milestones allowing visibility of project progress.

Selected bidder is required to use standard project management tools such as

precedence diagrams, critical path charts, etc. to create and manage implementation

plan and schedule. The table below shows the minimum stages and deliverables:

Stage Activities Deliverables

Deployment Training courses and

sessions

Software

installation,configuration

and customization

Hardware installation and

configuration

Unit Testing

Documentation

Operations Planning

User Manual

Operations Manuals

Knowledge Transfer and training

plan

Installed software

Operations Plan

Operations Policies and

Procedures

Development Plan

Updated Design Document

Installed software and hardware

Functional modules & Portal

Solution

Problem reporting

Selected bidder is required to describe in detail project management processes,

methodologies and procedures.

Describe what CeG (U.P.) resources will be necessary for the project to succeed.

Describe how CeG (U.P.) management will receive up-to-date reports on project status.

Describe the change management procedures to handle such things as “out-of-scope”

requests or changing business needs of CeG (U.P.) while the project is underway.

Describe what procedures will be used to keep the project on track, and what escalation

procedures will be employed to address any problems with project progress.

Describe what quality assurance processes, procedures, formal reviews, etc. will be in

place.

Describe the proposed conflict resolution / escalation process between the Bidder and

CeG (U.P.) to handle project or contractual disputes.

Selected bidder is required to describe the proposed project structure identifying all

project individuals including project manager, hardware / network engineers,

administrators, Change Management experts, and others.

Selected bidder shall provide a comprehensive warranty that covers all components after

the issuance of the final acceptance of e-District. The warranty should cover all

materials, licenses, services, and support for both hardware and software. Selected

bidder shall administer warranties with serial number and warranty period. Upon final

acceptance of the CeG (U.P.), all OEM warranties will be transferred to the CeG (U.P.) at

no additional charge. All warranty documentation (whether expired or not) will be

delivered to CeG (U.P.) at the issuance of the final acceptance certificate.

Selected bidder is required to provide Premium Level warranty and support through the

vendor for all hardware and software used for e-District. Selected bidder’ warranty must

cover all equipment and work activities contained in the contract against all design,

manufacturing, and environment faults until the issuance of the final acceptance.

Selected bidder is required to commit to the following warranty terms:


of 85

All products / components / parts shall be covered under OEM warranty up to the

Implementation Phase and AMC support shall commence after successful

implementation.

The warranty shall include the repair or replacement of the products / components /

parts during the warranty period by the bidder. The replacement products /

components shall meet the related specifications without further repair or

modification.

Selected bidder shall be liable for all costs including, but not limited to, the costs of

material, labour, travel, transport and living expenses associated with the collection

and return of the units covered by the warranty.

The date of manufacture or assembly of any equipment, parts or consumables, shall

not be more than six months before delivery.

Selected bidder shall state the location of his repair Centre(s) for all items not being

repaired onsite.

CeG (U.P.) has the right to require a replacement if the repair is deemed to be

impractical.

Selected bidder should ensure that replacement components shall be available for

any failed component during the warranty period.

Selected bidder shall guarantee the availability of spare parts and technical

assistance for all components (or appropriate alternatives) to ensure the equipment

would run for at least five (5) years, without major changes, at the completion of

final acceptance. Six months advance notice is required on any discontinued part(s)

with a suggestion for alternatives.

Selected bidder need to define the process & methodology in their proposal, for

achieving the response time of engineers to respond to an incident and also for

resolving such incidents as per the SLA.

Selected bidder is required to provide additional training if the satisfaction levels/

learning does not reach 80% in evaluation/feedback from trainees, and expected to

provide additional training, if required.

The e-District infrastructure being provisioned by the bidder shall be insured. The

Goods supplied under the Contract shall be fully insured against loss or damage

incidental to manufacture or acquisition, transportation, storage and delivery for the

entire project term.

Selected bidder is required to explain their warranty, maintenance procedures, and

support to meet the terms and requirements outlined above.

a) Operations Requirements

The selected bidder is expected to provide the following in support of e-District

operations:

Selected bidder shall provide procedure documentation for all operations procedures,

and SLA’s (based on ITIL best practices) for all the hardware and applications

provided including backup procedures, system update procedures, security

procedures, failure recovery procedures, upgrade procedures, remote access

procedures, user manual, SOP’s, etc.

All such procedures and documents must be submitted for review and approval by the

CeG (U.P.) prior to adoption. Such documentation shall be updated during the project

term by the bidder as and when required along with the necessary approval.

Selected bidder will be required to provide CeG (U.P.) with weekly portal performance

reports showing health of system operations.

Selected bidder will be required to provide CeG (U.P.) with Helpdesk for recording all


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the day to day problems and other technical incidents occur during the O&M phase.

This shall also record the resolution of such incidents & problems.

Selected bidder will be required to commit to Service Level Agreements (SLAs) that

show, among other metrics, appropriate escalation procedures and guarantee

corrective actions within a pre-determined time. Selected bidder is required to

respond to required levels of accuracy, quality, completeness, timeliness,

responsiveness, cost-effectiveness, productivity and user satisfaction that are equal

to or higher than the SLA system requirements.

b) Quality Assurance & Acceptance Requirements

Selected bidder is required to develop and implement quality assurance processes and

procedures to ensure that the e-District development and operations are performed to

meet the quality standards that are relevant to each area in all project phases.

Furthermore, Selected bidder to describe their documentation standards e.g.

Documentation description, documentation identification, content, nomenclature etc.

as well.

Sample documents to be enclosed as part of the technical proposal.