e-asset management in the security alarm industry
TRANSCRIPT
Confidential and Proprietary 1
Part 2 of 4
Effortless e-Signing and Asset
Management in the Security
Alarm Industry
Improving the e-Contracting Process Flow, to Drive
Efficiency and Achieve a Better Customer Experience
Confidential and Proprietary 2
Part 2 of 4
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
Why are we going electronic in
the security alarm industry?
The security alarm industry is comprised of
companies that sell security systems, and offer
installation, repair or monitoring services.
Confidential and Proprietary 3
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
It is:
• Needing an “authoritative copy” at any
point of the contracting process
• Streamlining the contracting process
• Integrating it into your system
• Reducing interaction with the document
Going Digital Doesn’t Just Mean
Electronic Copies of Documents
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Part 2 of 4
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
Perspectives
How is the e-contracting process flow
improved for the contract participants?
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Part 2 of 4
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
Tie into the data
Remove errors and omissions from the
process
Reduce the time one has to recontract
with the customer
Get it right the first time
e-Asset Management Perspective
Confidential and Proprietary 6
Part 2 of 4
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
Better overall experience
Present a high tech version of the
contract system
Present a better impression of your
business
Customer Perspective
Safer: Once info is entered into the
system for the contract, it is in a secure
system and environment
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Part 2 of 4
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
Don’t have to wait for the contract to
come back
Sales rep no longer driving all over town
No more personal/private information
sitting on a rep’s laptop or on paper in
their car (not on a local device)
Rep Perspective
70-80% savings going from
paper to digital processes
Easier and faster contracting
More efficient onboarding,
funding and securitization
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Part 2 of 4
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
Benefits
Security companies should protect and optimize their contracts,
by effectively and accurately capturing them, and ensuring they
are properly monitored, transferred and stored.
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Part 2 of 4
Ensure secure and compliant transaction processes for resale into
the secondary market
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
Utilize electronically signed contracts as collateral for
capital financing
Contract and onboard from any device. This encourages
improved customer service and a smooth contracting
process
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Part 2 of 4
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
Expedite the funding process with transferable records
management
Leverage a solution that has been extensively vetted by
major banks operating in this market, industry advisors
and investment groups
Eliminate Mail, Fax and Storage Costs
Reduce risk of forgery and fraud
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Part 2 of 4
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
Legal Protections
E-Signature Documents: Are they enforceable?• How legal are these documents?
• Do they hold up in court?
Uniform Electronic Transactions Act (UETA)
Electronic Signatures in Global and National
Commerce Act (E-SIGN)
Note: State laws and regulations (e.g. Consumer Transactions, Real Estate
Transactions and Notarized Signatures may not be e-signature compatible).
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Part 2 of 4
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
How Legality is Ensured
E-Signature
Best
Practices
X X
Authentication
Consent
Opt-out
Signature with
Intent
Copy Access/
Distribution
Tamper Seal
e-Asset management
Review
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Part 2 of 4
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
How the
Signature is Authenticated
Frontline Verification
Additional Verification
With eOriginal,
the e-signature
process starts
continues with
authentication in
mind.
ID Verification
First and Last Name
Call cell for password
IP address recognition
Picture capture via device
Voice recording
SMS verify
Questions
SS last 4 digits
Previous address
Driver’s license #
AND
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Part 2 of 4
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
The most common barriers to e-signing
implementation include the complex post-contract
execution processes.
Barriers
Confidential and Proprietary 15
Part 2 of 4
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
Apprehension of complex, after-signature processes
Of the belief that e-signing ends at the signature and has
no accommodation for post-signature requirements
Assumption of complicated contract requirements
Anxiety toward potential need to
convert back to paper in the future
Confidential and Proprietary 16
Part 2 of 4
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
Hesitant because of potential need for third-party access
Belief that overly strict compliance and regulatory
requirements exist
Future perceived legal risk in defending/enforcing a
contract that is digital
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Part 2 of 4
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
Partnership
eOriginal and WeSuite have partnered to
provide secure e-asset management services
for security contracts.
Confidential and Proprietary 18
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
Partners
with…
Confidential and Proprietary 19
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
Improve business
efficiency
integration is about streamlining the digital contract process.
andThe
Reduce costs Technology improves
Exceed customer
expectationsQuicker
funding
Close deals
fasterReduce human
error
Store signed contract
after the deal has
closed
Manage work
flow
Confidential and Proprietary 20
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
When Enters the Transaction
- Record
- Distribute
- Manage
- Parts/Labor
- Charge items
- RMR
- Business
Forms
- Proposals
- Contracts
- Accounting/
Import/Entry
- PurchasingLead Quote Sign Book
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Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
Process in Action The
Facilitated by
SmartSign Web – Certified Print Package
Contract is
generated and
ready to be
e-signed.
Customer clicks
box which will
populate with his
or her name.
Customer
confirms name
and clicks to
move forward.
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Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
Customer is
presented with
specific contract
document
generated
through WeSuite.
Customer can withdraw or
save and exit. The customer is
prompted to click and sign for
every required location.
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Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
Additional page
prompting
signature.
Documents can be
e-mailed, downloaded and
the same document can be
sent to other required parties.
Learn more about this technology partnership here.
Confidential and Proprietary 24
Part 2 of 4
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
Fully Compliant Management of Contracts Post-Signing
- Encryption
- Tamper Seal
- Integrity Check
- Audit Trail
- Access/Rights
- Secure Storage
- Deal Jackets
- Certified Print®
Evidentiary
Package
- Paper In® Import
- Paper Out® Export
- Working Copy -
ECM
- Securitization
- Pledging/
Collateralization
- TOLEC/Multi-Vault
Management
- Pool Creation
- eCustodian
Services
- Participant invitation
- Participant Authentication
- Disclosure and Consent
- Capture Electronic
Signatures
- Workforce Management
- Template Server
- Forms/Data Capture
- Mobile, Tablet and Remote
Signing Sessions
Document & Content Management Systems
Transaction & 3rd Party Participants
Forms, Data,
Executable
Documents
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Part 2 of 4
Case Study
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
ExampleA top security company has transformed its customer
experiences and sales processes with eOriginal’s
SmartSign® eSignature and eAsset® Management
solutions.
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Part 2 of 4
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
NorthStar Alarm Services:
• Authorized dealer of Honeywell Security Products
• Provides advanced user-friendly home security systems
• Founded in 2000
• NorthStar continues to grow and protect residents in more
than 20 states across the U.S.
Problem:
• Needed support for both remote and inside sales teams for
multiple lines of business.
• Needed a more efficient process for customer agreements
or financial documents needing multiple signatures.
• Traditional means of shipping documents often
returned them with missing or incomplete information.
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Part 2 of 4
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
Solution:
• eOriginal’s electronic signature and transaction
management solutions
• Electronic delivery and signature capture
capabilities
• Cuts processing times by completing all sales and
financial paperwork electronically
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Part 2 of 4
Why Go Digital
in Security?
Benefits of e-Signing
Barriers to Adopting
e-Signing
Success Story
Technology Partnerships
Example
Results:
• Improved ability to send addendums and contracts quickly and
efficiently.
• Reduced printing fees with new capacity to “Go Paperless” with
eOriginal.
• Dramatically decreased errors and processing times.
• Cut shipping and mail costs with faster electronic processing
capabilities.
• Human Resources department has incorporated electronic
signatures for hiring process as well.
• Facilitated and enhanced overall recruiting process with
summer sales representatives and technicians.
Read the complete case study here.
Confidential and Proprietary 29
eOriginal, Inc., founded in 1996, is the
standard for eAsset® Management services
for any business that needs the ability to verify
secure, legally compliant and enforceable
electronic asset documentation.
For more information about us, please visit:
Call us at 410.625.5171www.eoriginal.com [email protected]