dubai municipality information technology department

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Organization Unit: - مكتب إدارة المشاريع ة المعلوماتتقنيادارة الوحدة التنظيمية:

Information Technology Department – Project Management Office

Form sheet title: Advertisement System User Manual :اسم النموذج

Doc Ref. DM-ITD-T13-PMO :رقم النموذج

Dubai Municipality

Information Technology Department

Advertisement System User Manual

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Document Purpose

This document is designed to simulate all steps involved in obtaining a license to advertise

as per Dubai Municipality standards. This license does not entitle the customer to install

advertising material, before getting final approval by the Department of

Planning/Advertising Section.

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1: Customer Login Page

1. Customer has to open portal link https://stg-portal.dm.gov.ae/.

2. Search for the “Advertisement Service” to apply for the specific permit request.

3. To apply for the specific advertisement service and to know about the service details

click over the arrow.

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https://stg-portal.dm.gov.ae/

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2: Apply For Advertisement Service

The “Service Details” page will provide the customer with all information related to the

respective Advertisement Permit Request he/she is applying for –

Submission Procedures

Fees Details

Service Channels

FAQs

The User have to click over “Apply for Service” to submit the permit request.

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3: Request an Advertisement Permit Service Code 3849

This service enables the customer to obtain an advertisement permit for hoardings/Unipole/

Minipole/Megacom and On top of buildings (Fixed/ changing display or Electronic sign).This

service is provided by Planning Department/Advertisement section.

Applicant Details –

1. The customer has to provide the “Company License Number” and has to check “Fetch

from DED”. The Company details are fetched from DED and are populated in the

respective fields.

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2. Upload the Trade License copy.

3. Provide the Contact Information.If the customer is already existing, then he/she has to

check “Fetch from Existing”.

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Additional Applicant Details –

The customer has to provide additional applicant details, if they are not same as applicant

detail. Beneficiary/Executor Information -

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The customer can go directly to “General Information” page, if the additional applicant details

are same as applicant detail.

General Information –

The customer has to enter the Medium Type/Sub Type details along with the Permit Duration.

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The customer has to provide Land Owner NOC Start/End Date under LandLord Details.

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Attachments –

The customer will upload the required documents related to the Medium Type.

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Location Details –

Customer has to provide the Parcel Number/Plot Number and the location co-ordinates(X,Y) are

set by –

Search from Google Maps

Makani Number

Search from GIS Maps

Submit Permit Request –

The approximate service fee is displayed related to the medium type the customer has applied

for the permit. Then the Customer has to agree on “Terms and Conditions” to submit the permit

request.

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Once the customer submits the permit request, the Request Id is generated and the respective

permit request is pushed automatically for approval. The customer will also receive the

notification via sms and e-mail.

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4: Permit Request – Approved Notification

Upon the approval, for the permit request applied customer receives the notification along with

the payment voucher number.

5: Search for Existing Permit Request

Customer can check the status of the permit request submitted by entering the “Permit Request

Id” and registered “Mobile-No”. The system generates the OTP via mobile and e-mail to validate.

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6: Permit Request – Pending Payment Status

Customer can view status of the permit request that is awaiting for the payment.

Customer Dashboard –

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7: Permit Request – Awaiting Payment Reminder

Customer receives e-mail reminding him/her for the payment to avoid cancellation.

8: Permit Request – Payment Voucher Cancelled

Customer receives payment voucher cancelled notification, if the payment is not done within 15

days and can view the status in the dashboard.


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9: Permit Request – Payment Done

Customer receives the notification after the successful completion of the payment process. The

permit report is attached along with the mail for the future reference.

Customer Online Payment Screen -

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9: Permit Request – Issued

Customer can view status as “Issued” and can even download the Permit Report (.pdf) from

dashboard.


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1Sample Advertisement Permit Report

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10: Request to Cancel Existing advertising Permit

Customer can cancel existing permit request once permit is issued.

Customer has to click on Cancel icon (X) to cancel the existing permit request from the system.

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In the “Attachments” page customer has to add required attachments (before and after removal

site pictures).

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To submit the request for cancellation, customer has to click on “Request Cancellation”.

Upon the approval from the Inspection process and from the Supervisor, the permit request

submitted for cancellation is cancelled. Customer then cannot activate the cancelled request.

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10: Request to Transfer Existing advertising Permit

Customer can transfer existing permit request once permit is issued.

Customer has to press on Transfer link to transfer the existing permit request to the new owner

license number.

o The customer has to provide the new owner license number details in the “Applicant

Details” page to initiate transfer.

o The new owner then has to provide the new Land Lord Details (land lord NOC) and

attach the required documents.

o Upon the approval the new owner is assigned to the permit request.

o The permit request is disabled from the old owner.

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10: Request to Renew Existing advertising Permit

Renew is activated prior to one month of permit expiration.

Customer will receive notification message or e-mail prior one month of permit expiration.

Customer has to press on Renew link to renew the existing permit request.

o The customer has to provide the LandLord details (Land Owner NOC Start/End Date) in

the “General Information” page.

o Customer has to upload new document valid NOC from Land Owner to initiate the

renewal.

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o Upon the approval from the Supervisor, the voucher is generated for the request and

the customer has to settle the payment.

o The renewal permit report is issued and the customer receives the notification for the

same.

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dubai municipality information technology department

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