draft delivery program 2018-2021 · group manager social & community services 1.3.1.2 deliver...
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1
Delivery Program2018-2021Operational Plan & Budget 2019-2020
DRAFT
PART 2
Delivery Program Activities &Operational Plan Focus Areas
41
Under each strategic goal are the strategies and operational activities of Council. It is important to note that in practice the strategic objectives, strategies, and activities are all interconnected.
Similarly, Council’s activities are organised by Directorate and Business Units, but in reality the activities are delivered by multi-functional and multi-disciplined teams.
The information is organised by:
DELIVERY PROGRAM • Strategic Objective sets the
goals for City of Parramatta local government area
• Supporting strategies that respond to the community needs and aspirations
• Community Outcome – a statement to describe the kind of place the community would like the City of Parramatta to be in 2038
• Core services - provided by Council to support this Strategic Objective
• Principal Activities – that Council will undertake over the 3-year Council term
• Council’s role (D/P/A) – Denotes if role is to Deliver/ Partner/ Advocate
• Council Priority�– Denotes if this activity is a Council Priority
OPERATIONAL PLAN • Focus Areas
– specific actions that that Council will undertake to support the activities and contribute to achieving the strategies
• Timeframe – the period the action will be completed, or whether it is ongoing
• Measures/ Target – measures to monitor and assess our progress or performance
• Responsibility – the accountable Business Unit
• Program & Projects – specific operational, capital, maintenance or renewal projects that contribute to achieving the strategies
How to read this part of the planThis Delivery Program and Operational Plan is structured around the six Strategic Goals in the Community Strategic Plan 2018 - 2038.
42 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
We can all benefit from the opportunities our
city offers.
We celebrate culture and diversity - past, present and future.
We can all get to where we want to go.
We benefit from having a thriving CBD
and local centres.
We care for and enjoy our environment.
We collaborate and champion new
ideas to create a better future.
FAIR
WELCOMING
ACCESSIBLE
THRIVING
GREEN
INNOVATIVE
Our 6 Strategic Goals
43
COMMUNITY OUTCOME WE CAN ALL BENEFIT FROM THE OPPORTUNITIES OUR CITY OFFERS.
Presented under this strategic goal:• Community outcome
• Core services, activities, focus areas, programs and projects, delivered by your Council to advance this strategic objective
• Our measures
Supporting Strategies:1. Invest in services and facilities for our growing community
2. Advocate for affordable and diverse housing choices
3. Support people to live active and healthy lives
4. Ensure everyone has access to education and learning opportunities
5. Empower communities to be strong and resilient by building individual and community capability
6. Engage and consult the community in decision-making
7. Deliver effective, responsible and ethical leadership and decision-making, reflective of community needs and aspirations
FAIR
City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-202044
SERVICE AREA
SERVICE DESCRIPTION
COMMUNITY OUTCOME
Strategic Planning (Social Outcomes)
The preparation, development and maintenance of strategies and plans to manage the growth of the City
A well-considered strategic planning framework that manages growth and facilitates the delivery of a liveable, sustainable and productive City for our communities
Libraries The provision of library services Enhanced lifelong learning and access to library collections and events to increase digital literacy, physical and mental health and social integration
Community Capacity Building
Community Grants, funding and support for community projects and social enterprises
Greater community capabilities to improve well-being and enhance services to meet the community’s needs
Children & Family
The provision of Children & Family services
Access to high quality childcare and family support
Community Care
The provision of Community Care services
Enhanced ability of older people and those with disabilities to live well and more independently
Recreation The provision of recreation facilities & programs
Improved lifestyle opportunities and physical and mental health
Community Engagement
The provision of whole of organisation Engagement, Communications planning and delivery (including design & print), Media and Public Relations, Internal Communications services
A well informed community, provided with clear and accurate information about Council programs and services as well as opportunities to engage with civic decision making. Enhanced public perceptions of the Parramatta LGA and Council. Informed and highly engaged organisation and staff, with improved capability to deliver services to the local community
Engage and consult the community in decision making
Ensure the community’s interests and values are heard by facilitating opportunities for the community to participate in Council’s decision making, policy and programs through quantitative and qualitative research
CORE SERVICES DELIVERED BY YOUR COUNCIL TO SUPPORT THE FAIR STRATEGIC OBJECTIVE
45
SERVICE AREA
SERVICE DESCRIPTION
COMMUNITY OUTCOME
Leadership The provision of overall strategic direction for the operation of all Council’s activities
Achievement of the community’s priorities and aspirations as set out in the Community Strategic Plan
The provision of advice, administrative support, induction and continuous improvement to the Lord Mayor, Councillors and Chief Executive Officer
Achievement of the community’s priorities and aspirations as set out in the Community Strategic Plan
Governance Integrated Planning and Reporting Framework – includes preparing Delivery Program, Operational Plan, Resourcing Strategy, Quarterly and Annual Reporting
Community has the opportunity for input into Council’s planning and resource allocation to influence the services, programs and facilities Council provides to meet their needs
Corporate-wide administrative Governance functions including Council meetings and other committee meetings, publishing of business papers, policies, delegations, maintaining registers and determining ‘Access to Information’ (GIPA) requests
An open, transparent and responsive Council that meets the needs of the community
Corporate risk management systems and culture
Confidence in Council meeting our legislative and service delivery requirements and making decisions that are ethical
Management of Internal Audit Program
Robust business processes and procedures that support high quality services
Internal Investigations and liaising with Internal Ombudsman where necessary
Confidence in Council in conducting its business with the a strong level of probity and governance
LegalManagement of Legal Services Internal legal services
46 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
HOW WE WILL MONITOR OUR FAIR CORE SERVICES
• Overall satisfaction with Council
• Implementation of actions in the Socially Sustainable Parramatta Framework
• Utilisation and satisfaction of library services
• Effectiveness of Council’s Community Grants program
• Skills and confidence levels of participants in community capacity building programs
• Satisfaction of those Social Enterprises assisted by Council's program
• Satisfaction with Council's Community Capacity Building Services
• Satisfaction with Council’s Community & Social services
• Utilisation of childcare and family support services
• Quality of childcare facilities and services
• Expansion of seniors and disability programs
• Participation in seniors and disability programs
• Expand Council's recreation programs
• Satisfaction with School Holiday program and
Health Promotion services
• Satisfaction with Council’s information provision and communications
• Satisfaction with the opportunity to have a say in Council decisions
• Quality of engagement for all Council’s critical projects
• Opportunities and types of engagement and consultation
• Size and diversity of Our City Your Say community
• Effectiveness of (CEO) correspondence management
• Effectiveness of (Lord Mayor) correspondence management
• Effectiveness of Service Requests (Lord Mayor and Councillors) management
• Compliance with Integrated Planning & Reporting legislation
• Community access to Council business papers
• Management of Council's Internal Audit program
• Effectiveness of Internal Audit program
• Management of Information Access requests (GIPA formal)
• Number of Code of Conduct complaints found to be valid.
• Quality and timeliness of support to Internal Ombudsman (IO)
47
FAIR
SU
PPO
RTIN
G S
TRAT
EGY
11.1
Inve
st in
ser
vice
s an
d fa
cilit
ies
for o
ur g
row
ing
com
mun
ity
Ref.
DEL
IVER
Y PR
OG
RAM
Pr
inci
pal A
ctiv
ity
Cou
ncil’s
resp
onse
to s
trat
egy
OPE
RATI
ON
AL
PLA
NFo
cus
Are
as
Key
piec
es o
f wor
k18
/19
19/2
020
/21
Mea
sure
Targ
etRe
spon
sibi
lity
1.1.1
Tack
le in
equa
lity
by in
vest
ing
in c
ultu
ral
infra
stru
ctur
e th
at e
mpo
wer
s ou
r A
borig
inal
and
Tor
res
Stra
it Is
land
er
(ATS
I) co
mm
unity
1.1.1.
1
Adv
ance
feas
ibili
ty s
tudi
es a
nd
prep
are
an o
pera
tiona
l fra
mew
ork
for A
TSI c
ultu
ral i
nfra
stru
ctur
e
XX
Stud
y co
mpl
eted
, re
com
men
datio
ns
cons
ider
ed b
y Ex
ecut
ive
Team
June
202
0G
roup
Man
ager
So
cial
&
Com
mun
ity
Serv
ices
1.1.2
Impr
ove
early
yea
rs d
evel
opm
ent
thro
ugh
colla
bora
tions
with
par
tner
or
gani
satio
ns
1.1.2
.1
Impl
emen
t Wen
twor
thvi
lle E
arly
C
hild
hood
Dev
elop
men
t Ini
tiativ
e
XX
XO
utco
mes
agr
eed
with
pa
rtne
r org
anisa
tions
O
ngoi
ng
1.1.2
.2
Com
plet
e fe
asib
ility
stu
dy in
to
the
prov
isio
n of
Out
of S
choo
l H
ours
car
e (O
OSH
) and
impl
emen
t re
com
men
datio
ns o
f the
repo
rt
XX
Stud
y co
mpl
eted
, re
com
men
datio
ns
cons
ider
ed b
y Ex
ecut
ive
Team
June
202
0
1.1.3
Impl
emen
t Cou
ncil's
resp
onsi
bilit
ies
unde
r the
Tar
gete
d Ea
rlier
Inte
rven
tion
Prog
ram
of t
he N
SW G
over
nmen
t
1.1.3
.1
Supp
ort t
he lo
cal r
efor
m p
roce
ss
for t
he T
arge
ted
Earli
er In
terv
entio
n Pr
ogra
m o
f the
NSW
Gov
ernm
ent
XX
XSt
udy
com
plet
ed,
reco
mm
enda
tions
co
nsid
ered
by
Exec
utiv
e Te
am
Ong
oing
KEY
: Del
iver
Part
ner
A
dvoc
ate
48 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
FAIR
SU
PPO
RTIN
G S
TRAT
EGY
11.1
Inve
st in
ser
vice
s an
d fa
cilit
ies
for o
ur g
row
ing
com
mun
ity
Ref.
DEL
IVER
Y PR
OG
RAM
Pr
inci
pal A
ctiv
ity
Cou
ncil’s
resp
onse
to s
trat
egy
OPE
RATI
ON
AL
PLA
NFo
cus
Are
as
Key
piec
es o
f wor
k18
/19
19/2
020
/21
Mea
sure
Targ
etRe
spon
sibi
lity
1.1.4
�Fo
ster
act
ive
and
heal
thy
com
mun
ities
by
man
agin
g an
d up
grad
ing
recr
eatio
n, c
omm
unity
an
d aq
uatic
faci
litie
s to
incr
ease
co
mm
unity
acc
ess
1.1.4
.1D
urin
g co
nstr
uctio
n of
the
new
Pa
rram
atta
aqu
atic
leis
ure
cent
re
prov
ide
inte
rim s
wim
min
g fa
cilit
ies
at M
acar
thur
Girl
s H
igh
Scho
ol a
nd
deliv
er L
earn
to S
wim
pro
gram
s in
Pa
rram
atta
CBD
XX
XLe
arn
to S
wim
pro
gram
s de
liver
ed a
nd p
rom
oted
Ong
oing
Gro
up M
anag
er
Soci
al &
C
omm
unity
Se
rvic
es
1.1.4
.2C
ompl
ete
a re
view
and
rollo
ut o
f th
e co
mm
unity
faci
litie
s bo
okin
g sy
stem
and
tech
nolo
gy to
incr
ease
ut
ilisa
tion
rate
s
XX
Revi
ew c
ompl
eted
, re
com
men
datio
ns
cons
ider
ed b
y Ex
ecut
ive
Team
June
202
0
1.1.4
.3C
ompl
ete
desi
gn a
nd fi
t-ou
t of
Wen
twor
th P
oint
com
mun
ity c
entr
e an
d lib
rary
and
pro
mot
e pr
ogra
ms
and
com
mun
ity a
cces
s
XX
XW
entw
orth
Poi
nt
com
mun
ity fa
cilit
y fit
-out
co
mpl
eted
and
ope
ratio
nal
July
201
9
1.1.4
.4C
ompl
ete
desi
gn a
nd fi
t-ou
t of
5 P
arra
mat
ta S
quar
e (c
ivic
, co
mm
unity
bui
ldin
g) p
rom
ote
prog
ram
s an
d co
mm
unity
acc
ess
XX
X5
Parr
amat
ta S
quar
e co
mpl
eted
and
ope
ratio
nal
April
202
2D
irect
or
Prop
erty
D
evel
opm
ent
Gro
up
KEY
: Del
iver
Part
ner
A
dvoc
ate
49
FAIR
SU
PPO
RTIN
G S
TRAT
EGY
21.2
Adv
ocat
e fo
r aff
orda
ble
and
dive
rse
hous
ing
choi
ces
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
1.2.
1�W
ork
in p
artn
ersh
ip
(Gov
ernm
ent,
Age
ncie
s, A
llian
ces)
to d
evel
op
appr
oach
es to
incr
ease
the
supp
ly o
f mor
e af
ford
able
ho
usin
g fo
r the
City
1.2.
1.1
Impl
emen
t the
prio
rity
actio
ns w
ithin
the
Affo
rdab
le
Hou
sing
Pol
icy
XX
XA
fford
able
ho
usin
g nu
mbe
rs/
targ
ets
Incr
ease
Gro
up M
anag
er
City
Str
ateg
y
1.2.
2�Ad
voca
te fo
r affo
rdab
le a
nd
dive
rse
hous
ing
choi
ces
1.2.
2.1
Build
com
mun
ity c
apac
ity a
nd a
ddre
ss h
ousi
ng
affo
rdab
ility
by
impl
emen
ting
a H
omes
hare
pro
gram
(P
arra
mat
ta H
ouse
mat
es) t
o m
atch
you
ng p
eopl
e se
ekin
g ac
com
mod
atio
n w
ith e
lder
ly p
eopl
e,
livin
g al
one
XX
XH
omes
hare
pr
ogra
m
impl
emen
ted
June
202
1G
roup
Man
ager
So
cial
&
Com
mun
ity
Serv
ices
1.2.
3Bu
ild th
e ca
pabi
lity
of C
ounc
il an
d lo
cal s
ervi
ces
to re
duce
th
e in
cide
nce
and
impa
ct o
f ho
mel
essn
ess
1.2.
3.1
Ong
oing
impl
emen
tatio
n of
the
Hom
eles
snes
s St
rate
gy a
nd A
ctio
n Pl
an
XX
XH
omel
essn
ess
Stra
tegy
en
dors
ed
by C
ounc
il; pr
ogre
ss
repo
rted
eac
h qu
arte
r
June
202
1
KEY
: Del
iver
Part
ner
A
dvoc
ate
50 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
FAIR
SU
PPO
RTIN
G S
TRAT
EGY
31.3
Sup
port
peo
ple
to li
ve a
ctiv
e an
d he
alth
y liv
es
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
1.3.
1�Fo
ster
act
ive
and
heal
thy
com
mun
ities
th
roug
h re
crea
tion
plan
ning
to m
eet
the
grow
ing
need
s of
our
com
mun
ity
1.3.
1.1
Dev
elop
and
impl
emen
t Cou
ncil's
Ope
n Sp
ace
& Re
crea
tion
Plan
XX
XO
pen
Spac
e
& Re
crea
tion
Plan
en
dors
ed
by C
ounc
il
Ong
oing
G
roup
Man
ager
So
cial
&
Com
mun
ity
Serv
ices
1.3.
1.2
Del
iver
Hea
lthy
and
Act
ive
Com
mun
ities
Pro
gram
, w
hich
enc
ompa
sses
Mob
ile A
ctiv
e H
ealth
Pro
ject
, Act
ive
Parr
amat
ta a
nd S
choo
l Hol
iday
pro
gram
s, an
d in
terim
Le
arn
to S
wim
arr
ange
men
ts in
Par
ram
atta
CBD
XX
XPr
ogra
ms
deliv
ered
Part
icip
atio
n in
pr
ogra
m
Ong
oing
Incr
easi
ng
1.3.
2Im
prov
e he
alth
ou
tcom
es in
the
com
mun
ity re
late
d to
men
tal h
ealth
, w
ellb
eing
and
in
divi
dual
resi
lienc
e
1.3.
2.1
Del
iver
Cou
ncil’s
Men
tal H
ealth
Str
ateg
y (a
nd re
late
d ac
tions
from
Soc
ially
Sus
tain
able
Par
ram
atta
Fra
mew
ork)
to
the
com
mun
ity a
nd a
s a
wel
l-bei
ng fo
cuse
d em
ploy
er
XX
XRe
view
str
ateg
y an
nual
ly; r
epor
t pr
ogre
ss q
uart
erly
Ong
oing
1.3.
2.2
Del
iver
com
mun
ity c
apac
ity b
uild
ing
trai
ning
pro
gram
s fo
r lo
cal c
omm
unity
org
anisa
tions
that
wor
k w
ith c
lient
s an
d co
mm
unity
mem
bers
with
men
tal h
ealth
issu
es
XX
XTr
aini
ng p
rogr
ams
deliv
ered
Part
icip
atio
n in
pr
ogra
ms
Ong
oing
Incr
ease
1.3.
3Fo
ster
act
ive
and
heal
thy
com
mun
ities
, by
faci
litat
ing
soci
al
conn
ectio
ns w
hich
are
so
cial
ly a
nd c
ultu
rally
di
vers
e, in
clus
ive
and
empo
wer
ing
com
mun
ities
1.3.
3.1
Expa
nd C
ounc
il’s L
et's
Dine
Out
pro
gram
for b
oth
cust
omer
s fro
m A
ged
Car
e an
d N
DIS
clie
nt b
ase
XX
XPr
ogra
m
expa
nded
into
m
ore
area
s an
d cl
ient
bas
e
Incr
ease
1.3.
3.2
Expa
nd th
e ar
eas
that
Lei
sure
and
Lea
rnin
g ac
tiviti
es
oper
ate
into
Epp
ing,
Car
lingf
ord,
Nor
th R
ocks
, Win
ston
H
ills
XX
XPr
ogra
ms
expa
nded
into
m
ore
area
s
Incr
ease
KEY
: Del
iver
Part
ner
A
dvoc
ate
51
FAIR
SU
PPO
RTIN
G S
TRAT
EGY
41.4
Ens
ure
ever
yone
has
acc
ess
to e
duca
tion
and
lear
ning
opp
ortu
nitie
s
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
1.4.
1�Co
ntin
ue to
impr
ove
and
expa
nd th
e C
ity o
f Par
ram
atta
ne
twor
k of
libr
arie
s
1.4.
1.1Es
tabl
ish
an Im
plem
enta
tion
Plan
to re
form
the
netw
ork
of
libra
ry s
ervi
ces,
info
rmed
by
the
oper
atio
nal m
odel
s de
velo
ped
for t
he n
ew W
entw
orth
Poi
nt
Com
mun
ity C
entr
e &
libra
ry
XX
Impl
emen
tatio
n Pl
an c
onsi
dere
d by
Ex
ecut
ive
Team
Dec
embe
r 20
19G
roup
Man
ager
So
cial
&
Com
mun
ity
Serv
ices
KEY
: Del
iver
Part
ner
A
dvoc
ate
52 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
FAIR
SU
PPO
RTIN
G S
TRAT
EGY
51.5
Em
pow
er c
omm
uniti
es to
be
stro
ng &
resi
lient
by
build
ing
indi
vidu
al &
com
mun
ity c
apab
ility
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
1.5.
1�Bu
ild th
e ca
paci
ty o
f yo
ung
peop
le th
roug
h th
e im
plem
enta
tion
of y
outh
-fo
cuse
d en
gage
men
t and
pr
ogra
mm
ing
1.5.
1.1
Impl
emen
t ann
ual C
ity o
f Par
ram
atta
You
th F
orum
, Yo
uth
Issu
es F
orum
, You
th W
eek
and
othe
r you
th-
focu
sed
prog
ram
s
XX
XYo
uth
even
ts
held
Part
icip
atio
n in
pr
ogra
m
Incr
ease
Gro
up M
anag
er
Soci
al &
C
omm
unity
Se
rvic
es
1.5.
2�Bu
ild th
e ca
paci
ty o
f the
co
mm
unity
to s
uppo
rt e
ach
othe
r and
be
wel
com
ing,
sk
illed
, tru
stin
g an
d re
spec
tful
of
diff
eren
ces
1.5.
2.1
Del
iver
com
mun
ity c
apac
ity b
uild
ing
trai
ning
to
com
mun
ity s
ecto
r inc
ludi
ng th
e im
plem
enta
tion
of
Wel
com
ing
City
str
ateg
ies
XX
XTr
aini
ng c
ours
e at
tend
ance
In
crea
se
1.5.
3D
eliv
er p
rogr
ams
that
faci
litat
e so
cial
con
nect
ions
and
fost
er
incl
usiv
e an
d em
pow
ered
co
mm
uniti
es
1.5.
3.1
Impl
emen
t com
mun
ity fo
cuse
d pr
ojec
ts to
impr
ove
acce
ss fo
r peo
ple
with
a d
isabi
lity
in th
e lif
e of
the
City
, con
sist
ent w
ith th
e D
isabi
lity
Incl
usio
n A
ctio
n Pl
an
XX
XPr
ojec
ts
deliv
ered
Ong
oing
1.5.
4Ta
cklin
g in
equa
lity
by e
nsur
ing
our c
omm
unity
has
a v
oice
and
em
pow
ered
to a
cces
s se
rvic
es
adm
inis
tere
d by
Nat
iona
l D
isabi
lity
Insu
ranc
e A
genc
y (N
DIA
).
1.5.
4.1
Prov
ide
educ
atio
n an
d ad
vice
abo
ut N
atio
nal
Disa
bilit
y In
sura
nce
Sche
me
(ND
IS) a
nd a
dvoc
ate
to
ND
IA to
sec
ure
appr
opria
te N
DIS
pac
kage
fund
ing
XX
XN
umbe
r of
peop
le w
ith
ND
IS p
acka
ges
usin
g C
ounc
il Se
rvic
es
Ong
oing
KEY
: Del
iver
Part
ner
A
dvoc
ate
53
FAIR
SU
PPO
RTIN
G S
TRAT
EGY
61.6
Eng
age
and
cons
ult t
he c
omm
unity
in d
ecis
ion-
mak
ing
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
1.6.
1Pr
ovid
e in
crea
sed
oppo
rtun
ities
fo
r com
mun
ity p
artic
ipat
ion
in
deci
sion
mak
ing
1.6.
1.1
Impl
emen
t Cou
ncil's
Com
mun
ity E
ngag
emen
t St
rate
gy, p
artic
ular
ly to
invo
lve
the
City
’s d
iver
se
com
mun
ities
and
und
er-r
epre
sent
ed g
roup
s
XX
XM
easu
res
esta
blis
hed
in
Com
mun
ity
Enga
gem
ent
Stra
tegy
Ong
oing
Gro
up
Man
ager
City
En
gage
men
t
1.6.
2En
hanc
e pu
blic
acc
ess
to
info
rmat
ion
and
prom
ote
Cou
ncil
prog
ram
s an
d in
itiat
ives
to e
nsur
e ou
r com
mun
ity is
wel
l inf
orm
ed
1.6.
2.1
Revi
ew, a
udit
and
deve
lop
Cou
ncil's
C
omm
unic
atio
ns S
trat
egy
XX
Com
mun
icat
ions
St
rate
gy p
repa
red
and
cons
ider
ed b
y Ex
ecut
ive
Team
Dec
embe
r 20
19
1.6.
2.2
Dev
elop
and
impl
emen
t med
ia a
nd
com
mun
icat
ions
cam
paig
ns a
nd in
itiat
ives
th
at p
rovi
de c
lear
and
acc
urat
e in
form
atio
n ab
out C
ounc
il's p
rogr
ams
and
serv
ices
as
wel
l as
pro
mot
ing
maj
or e
vent
s/cu
ltura
l/her
itage
at
trac
tions
and
City
-sig
nific
ant p
roje
cts
(e.g
. Pa
rram
atta
Squ
are)
XX
XA
udie
nce
Rese
arch
, Val
ue
(cov
erag
e ge
nera
ted)
Num
ber o
f med
ia
rele
ases
, lev
el o
f sa
tisfa
ctio
n w
ith
the
Cou
ncil's
pr
ovis
ion
of
info
rmat
ion
to
abou
t act
iviti
es
and
serv
ices
Mai
ntai
n
1.6.
3D
eliv
er h
igh
qual
ity in
tern
al
com
mun
icat
ions
that
impr
oves
st
aff e
ngag
emen
t with
the
orga
nisa
tion
and
its fu
nctio
ns in
or
der t
o im
prov
e ca
pabi
lity
to
deliv
er lo
cal s
ervi
ces
1.6.
3.1
Scop
e an
d re
-dev
elop
Cou
ncil’s
intr
anet
to
impr
ove
capa
bilit
y, fu
nctio
nalit
y an
d ac
cess
to
info
rmat
ion
for s
taff
XX
Intr
anet
re
-laun
ched
an
d op
erat
iona
l
Dec
embe
r 20
19
1.6.
3.2
Dev
elop
and
del
iver
an
inte
rnal
com
mun
icat
ions
st
rate
gy a
nd c
ampa
igns
that
sup
port
Cou
ncil
prog
ram
s an
d se
rvic
es
XX
XSt
rate
gy
deve
lope
d an
d en
dors
ed b
y Ex
ecut
ive
Team
July
202
0
KEY
: Del
iver
Part
ner
A
dvoc
ate
54 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
FAIR
SU
PPO
RTIN
G S
TRAT
EGY
61.6
Eng
age
and
cons
ult t
he c
omm
unity
in d
ecis
ion-
mak
ing
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
1.6.
4�Im
plem
ent t
he P
arra
mat
ta
Squa
re C
omm
unity
D
evel
opm
ent P
lan
1.6.
4.1
Com
plet
e co
mm
unity
and
con
sum
er
part
icip
atio
n in
the
desi
gn o
f 5 P
S (c
ivic
and
co
mm
unity
bui
ldin
g) a
nd th
e pu
blic
dom
ain
in
Parr
amat
ta S
quar
e
XX
XC
omm
unity
fe
edba
ck
inco
rpor
ated
in
to d
esig
ns
Ong
oing
Gro
up M
anag
er
Soci
al &
C
omm
unity
Se
rvic
es
1.6.
5Pr
ovid
e th
e co
mm
unity
with
the
oppo
rtun
ity to
par
ticip
ate
in
Cou
ncil’s
dec
isio
n m
akin
g an
d in
fluen
ce th
e ou
tcom
es th
at w
ill
shap
e th
eir l
ocal
com
mun
ity
1.6.
5.1
Inte
rpre
t qua
litat
ive
and
quan
titat
ive
surv
ey a
nd
cons
ulta
tion
data
to p
rovi
de b
usin
ess
insi
ghts
XX
XC
omm
unity
pe
rcep
tions
/ sa
tisfa
ctio
n w
ith
the
City
/ C
ounc
il se
rvic
es
Impr
ovin
g pe
rcep
tions
G
roup
M
anag
er C
ity
Enga
gem
ent
1.6.
5.2
Gro
w th
e si
ze a
nd q
ualit
y of
the
‘Our
City
, You
r Sa
y’ p
anel
so
it re
pres
ents
the
dive
rsity
of t
he
Com
mun
ity
XX
XN
umbe
r of
part
icip
ants
Impr
ove
repr
esen
tatio
n an
d m
ost c
ultu
ral
grou
ps
20%
in
crea
se b
y th
e en
d of
th
e 3
year
KEY
: Del
iver
Part
ner
A
dvoc
ate
55
FAIR
SU
PPO
RTIN
G S
TRAT
EGY
71.7
Del
iver
eff
ectiv
e, re
spon
sibl
e, e
thic
al le
ader
ship
and
dec
isio
n-m
akin
g,
refle
ctiv
e of
com
mun
ity n
eeds
and
asp
iratio
ns
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
1.7.
1Su
ppor
t Cou
ncill
ors
in th
eir
role
of e
ffect
ivel
y re
pres
entin
g th
e co
mm
unity
1.7.
1.1
Mon
itor a
nd re
view
the
Cou
ncill
or E
xpen
ses
and
Faci
litie
s Po
licy
in li
ne w
ith s
tatu
tory
re
quire
men
ts
XX
XEn
sure
the
polic
y co
mpl
ies
with
sta
tuto
ry
requ
irem
ents
and
m
onito
r Cou
ncill
or
com
plia
nce
Ong
oing
Chi
ef o
f Sta
ff
1.7.
1.2
Supp
ort C
ounc
illor
and
Exe
cutiv
e fo
rum
s, to
fost
er g
ood
com
mun
icat
ion
and
ensu
re
alig
nmen
t of s
trat
egy
and
deliv
ery
XX
XW
orks
hops
hel
d
Cou
ncill
or
satis
fact
ion
Ong
oing
Exec
utiv
e Te
am
1.7.
1.3
Dev
elop
and
sup
port
the
ongo
ing
deliv
ery
of a
Pro
fess
iona
l Dev
elop
men
t Pro
gram
for
Cou
ncill
ors
in li
ne w
ith s
tatu
tory
requ
irem
ents
XX
XEn
sure
the
polic
y co
mpl
ies
with
sta
tuto
ry
requ
irem
ents
and
su
ppor
t Cou
ncill
or
part
icip
atio
n
Ong
oing
Chi
ef o
f Sta
ff
1.7.
2G
uide
the
prep
arat
ion
and
impl
emen
tatio
n of
the
Com
mun
ity S
trat
egic
Pla
n an
d C
ounc
il’s re
spon
se to
it
via
impl
emen
tatio
n an
d re
port
ing
of th
e D
eliv
ery
Prog
ram
1.7.
2.1
Prep
are
Inte
grat
ed P
lann
ing
and
Repo
rtin
g (IP
&R) d
ocum
ents
for c
omm
unity
eng
agem
ent
and
Cou
ncil
adop
tion
XX
XC
ompl
ianc
e w
ith
IP&R
legi
slat
ion
Ong
oing
Gro
up M
anag
er
Gov
erna
nce
&
Ris
k
1.7.
2.2
Prep
are
and
revi
ew th
e C
omm
unity
St
rate
gic
Plan
XC
omm
unity
St
rate
gic
Plan
re
view
ed a
nd
upda
ted
30 J
une
2021
Gro
up M
anag
er
City
Str
ateg
y
KEY
: Del
iver
Part
ner
A
dvoc
ate
56 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
FAIR
SU
PPO
RTIN
G S
TRAT
EGY
71.7
Del
iver
eff
ectiv
e, re
spon
sibl
e, e
thic
al le
ader
ship
and
dec
isio
n-m
akin
g,
refle
ctiv
e of
com
mun
ity n
eeds
and
asp
iratio
ns
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
1.7.
3Im
plem
ent a
nd e
nhan
ce
Cou
ncil's
Inte
grat
ed P
lann
ing
and
Repo
rtin
g Fr
amew
ork
(IP&R
) to
alig
n C
ounc
il's
syst
ems
and
reso
urce
s to
su
ppor
t del
iver
y of
the
Com
mun
ity S
trat
egic
Pla
n
1.7.
3.1
Inve
stig
ate
and
impl
emen
t an
inte
grat
ed
soft
war
e so
lutio
n fo
r IP&
R
XSy
stem
inve
stig
ated
Syst
em
impl
emen
ted
July
201
9G
roup
Man
ager
G
over
nanc
e
& R
isk
1.7.
4St
reng
then
ing
of C
ounc
il's
gove
rnan
ce fr
amew
ork
to
ensu
re th
e hi
gh le
vels
of
deci
sion
mak
ing,
inte
grity
and
ac
coun
tabi
lity
1.7.
4.1
Impl
emen
t an
enha
nced
Gov
erna
nce
Fram
ewor
k
XFr
amew
ork
deve
lope
d,
endo
rsed
by
Exec
utiv
e Te
am
Dec
embe
r 201
8
1.7.
4.2
Revi
ew c
urre
nt C
ounc
il bu
sine
ss p
aper
sys
tem
an
d pr
oces
s to
ens
ure
effic
ienc
y tr
ansp
aren
cy
and
publ
ic c
onfid
ence
and
par
ticip
atio
n
XRe
view
com
plet
ed,
proc
ess
chan
ges
impl
emen
ted
Dec
embe
r 201
8
1.7.
4.3
Del
iver
mod
el c
ode
of c
ondu
ct tr
aini
ng a
cros
s th
e or
gani
satio
n
XX
Staf
f att
ende
d tr
aini
ngG
reat
er th
an
90%
1.7.
4.4
Prep
are
a co
rpor
ate
repo
rtin
g fra
mew
ork
XFr
amew
ork
endo
rsed
D
ecem
ber 2
019
KEY
: Del
iver
Part
ner
A
dvoc
ate
57
FAIR
SU
PPO
RTIN
G S
TRAT
EGY
71.7
Del
iver
eff
ectiv
e, re
spon
sibl
e, e
thic
al le
ader
ship
and
dec
isio
n-m
akin
g,
refle
ctiv
e of
com
mun
ity n
eeds
and
asp
iratio
ns
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
1.7.
5Pr
omot
e En
terp
rise
Risk
M
anag
emen
t to
prot
ect
Cou
ncil
serv
ices
, ass
ets,
busi
ness
func
tions
and
re
puta
tion
1.7.
5.1
Inve
stig
ate
an E
nter
pris
e Ri
sk M
anag
emen
t so
ftw
are
solu
tion
XPr
ocur
emen
t co
mpl
eted
D
ecem
ber 2
018
Gro
up M
anag
er
Gov
erna
nce
&
Ris
k
1.7.
5.2
Impl
emen
t an
Ente
rpris
e Ri
sk M
anag
emen
t sy
stem
XSy
stem
im
plem
ente
d Ju
ne 2
020
1.7.
5.3
Esta
blis
h a
Frau
d an
d C
orru
ptio
n Ri
sk R
egis
ter
XRe
gist
er e
stab
lishe
d an
d en
dors
ed b
y
ET a
nd A
RIC
Dec
embe
r 201
9
1.7.
6En
hanc
e ac
coun
tabi
lity
and
inde
pend
ence
of c
ompl
aint
s in
vest
igat
ion
to e
nsur
e co
mm
unity
con
fiden
ce
1.7.
6.1
Man
age
the
arra
ngem
ents
for t
he In
tern
al
Om
buds
man
(IO
)
XX
XIO
Per
form
ance
Re
port
to A
RIC
, as
per c
hart
er
Qua
rter
ly R
epor
t
1.7.
7Pl
an to
min
imis
e di
srup
tion
to lo
cal s
ervi
ces
to th
e co
mm
unity
in th
e ev
ent o
f an
emer
genc
y
1.7.
7.1
Revi
ew a
nd m
aint
ain
Cou
ncil's
Bus
ines
s C
ontin
uity
Pla
n (B
CP)
XX
XBC
P re
view
ed
and
test
ed
Ann
ually
1.7.
8En
hanc
e C
ounc
il’s
risk
man
agem
ent a
nd
gove
rnan
ce fr
amew
ork
for p
rope
rty
deve
lopm
ent
activ
ities
1.7.
8.1
Impl
emen
t the
reco
mm
enda
tions
from
the
Prop
erty
Dev
elop
men
t Gro
up In
tern
al A
udit
XA
udit
reco
mm
enda
tions
im
plem
ente
d
June
201
9D
irect
or
Prop
erty
D
evel
opm
ent
Gro
up
KEY
: Del
iver
Part
ner
A
dvoc
ate
58 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
FAIR
SU
PPO
RTIN
G S
TRAT
EGY
71.7
Del
iver
eff
ectiv
e, re
spon
sibl
e, e
thic
al le
ader
ship
and
dec
isio
n-m
akin
g,
refle
ctiv
e of
com
mun
ity n
eeds
and
asp
iratio
ns
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
1.7.
9In
depe
nden
t, tr
ansp
aren
t and
ac
coun
tabl
e de
term
inat
ion
of s
ensi
tive
deve
lopm
ent
appl
icat
ions
and
pla
nnin
g pr
opos
als
1.7.
9.1
Con
tinue
to o
pera
te th
e Lo
cal P
lann
ing
Pane
l (L
PP) t
o as
sess
new
dev
elop
men
t and
ens
ure
legi
slat
ive
com
plia
nce
XX
XRe
port
to
Dep
artm
ent
of P
lann
ing
& En
viro
nmen
t
Qua
rter
lyG
roup
Man
ager
D
evel
opm
ent &
Tr
affic
Ser
vice
s
1.7.
10A
dvoc
ate
for l
ands
affe
cted
by
Jam
es H
ardi
e Le
gacy
A
sbes
tos
cont
amin
atio
n
1.7.
10.1
Part
icip
atio
n in
Hea
ds o
f Asb
esto
s C
oord
inat
ion
Aut
horit
ies
(HAC
A) a
ctiv
ities
on
this
issu
e, a
nd th
roug
h re
pres
enta
tions
to th
e St
ate
Gov
ernm
ent
XX
XO
utco
mes
of
repr
esen
tatio
ns
mad
e to
sta
te o
n be
half
of a
ffect
ed
land
owne
rs a
nd
activ
e pa
rtci
patio
n in
wor
king
par
ties
Ong
oing
Gro
up M
anag
er
Gov
erna
nce
&
Risk
KEY
: Del
iver
Part
ner
A
dvoc
ate
59
COMMUNITY OUTCOME
WE CAN ALL GET TO WHERE WE WANT TO GO
Presented under this strategic objective:
• Community outcome
• Core services, activities, focus areas, programs and projects, delivered by your Council to advance this strategic objective
• Our measures
Supporting Strategies:
1. Design our City so that it is usable by people of all ages and abilities
2. Improve public transport to and from Parramatta CBD, our local centres, neighbourhoods and the greater Sydney region
3. Make our City more enjoyable and safe for walking and cycling
4. Provide and upgrade roads and improve safety for all road users
5. Manage traffic congestion and access to parking
ACCESSIBLE
City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-202060
CORE SERVICES DELIVERED BY YOUR COUNCIL TO SUPPORT THE ACCESSIBLE STRATEGIC OBJECTIVE
SERVICE AREA
SERVICE DESCRIPTION
COMMUNITY OUTCOME
Strategic Planning (Transport Planning, Urban Design)
The preparation, development and maintenance of strategies and plans to manage the growth of the City
A well-considered strategic planning framework that manages growth and facilitates the delivery of a liveable, sustainable and productive City for our communities
Parking Management
Parking Services Improved quality of life by managing the impact of unlawful parking. Improved safety and parking compliance in and around schools. Ensuring City and local commercial centres are patrolled resulting in the turnover of associated parking to support economic activity
Parking Facilities
Provision of adequate paid parking, including street and multilevel car parks in Parramatta CBD
Well managed, clean, convenient and affordable parking options that support the city centre
Development & Traffic
Oversight of local traffic management and the assessment and determination of Development Applications including private tree management within a transparent, legally framework and aligned with established industry best practice
Appropriate management of new development to create good environmental outcomes and minimise adverse impact on our communities, and ensure a safe and efficient local road network
Infrastructure Civil infrastructure asset and catchment management (inspection, street lighting, restoration and approval of public works for roads, cycling and footpaths, drainage, bridges, dams, special assets)
Civil Infrastructure assets meet community expectations and legislative requirements
Civil Maintenance and Minor Construction Programs (roads, cycle and footpaths and drainage)
Well maintained and safe local roads and effective public stormwater drainage.
Open space and natural areas improvement programs (bushland, waterways, open spaces and parks)
Open space and natural area assets and facilities meet community expectations and legislative requirements
61
HOW WE WILL MONITOR OUR ACCESSIBLE CORE SERVICES
• Responsiveness to Parking Management Service Requests
• Satisfaction with Council's on-street / multi-level car parking facilities and services
• Utilisation of Council’s paid parking services
• House Development Applications approvals within timeframe
• Mean and median assessment times for Development Applications
• Effectiveness of Design Excellence Advisory Panel (DEAP)
• Land and Environment Court (LEC) appeals against council
• Tree permits determined within 21 days
• Temporary Road Occupancy permit applications determined with 2 days
• Management of Traffic Committee recommendations to address road safety
• Responsiveness to (Traffic related) Service Requests
• Satisfaction with condition of local roads
• Satisfaction with provision and maintenance of footpaths and cycleways
• Satisfaction with provision and maintenance of drainage, bridge and other special assets
• Satisfaction with provision of lighting in the public domain
• Implementation of Capital Works Program
City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-202062
63
ACC
ESSI
BLE
- SU
PPO
RTIN
G S
TRAT
EGY
12.
1 Des
ign
our C
ity s
o th
at it
is u
sabl
e by
peo
ple
of a
ll ag
es a
nd a
bilit
ies
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
2.1.1
�Pr
ovis
ion
of a
dvic
e to
del
iver
de
sign
led
outc
omes
thro
ugho
ut
the
City
2.1.1
.1
Ass
essm
ent a
nd a
dvic
e on
maj
or p
roje
cts,
deve
lopm
ent
prop
osal
s an
d ur
ban
desi
gn in
line
with
Par
ram
atta
Pu
blic
Dom
ain
Gui
delin
es a
nd th
e D
isabi
lity
Dis
crim
inat
ion
Act
XX
XD
esig
n ad
vice
in
corp
orat
ed in
de
velo
pmen
t pr
opos
als
Ong
oing
Gro
up
Man
ager
C
ity S
trat
egy
2.1.
2Ta
ckle
ineq
ualit
ies
for r
esid
ents
, vi
sito
rs, e
mpl
oyee
s, w
orke
rs a
cros
s fo
ur k
ey fo
cus
area
s of
Disa
bilit
y In
clus
ion
Act
ion
Prog
ram
(DIA
P)
2.1.
2.1
Impl
emen
t the
act
ions
out
lined
in th
e D
IAP
over
the
life
of th
e D
eliv
ery
Prog
ram
XX
XRe
port
s to
D
IAP
Adv
isor
y C
omm
ittee
an
d re
port
ed
annu
ally
Ong
oing
Gro
up
Man
ager
So
cial
&
Com
mun
ity
Serv
ices
2.1.
2.2
Dev
elop
cap
ital r
enew
al p
lans
that
ens
ure
new
and
up
grad
ed p
ublic
bui
ldin
gs, f
acili
ties
and
open
spa
ces
cons
ider
Disa
bilit
y D
iscr
imin
atio
n A
ct (D
DA
)
XX
XSc
hem
es
com
ply
with
D
DA
Ong
oing
Gro
up
Man
ager
C
ity A
sset
s &
En
viro
nmen
t
2.1.
2.3
Supp
ort r
elev
ant c
apita
l pro
gram
impl
emen
tatio
n in
line
w
ith a
gree
d se
rvic
e st
anda
rds
and
fund
ing
stra
tegi
es
XX
XSc
hem
es
com
ply
with
D
DA
Ong
oing
2.1.
3Pr
ovid
e in
nova
tive
and
acce
ssib
le
digi
tal t
ools
for a
div
erse
com
mun
it2.
1.3.
1
Impl
emen
t mai
nten
ance
pro
ject
s on
Cou
ncil
owne
d w
ebsi
tes
and
digi
tal p
latf
orm
s to
ens
ure
lega
l co
mpl
ianc
e w
ith W
eb C
onte
nt A
cces
sibi
lity
Gui
delin
es
(WC
AG)
XX
XW
ebsi
te
com
plie
s w
ith
best
pra
ctic
e
Ong
oing
Gro
up
Man
ager
City
Id
entit
y
KEY
: Del
iver
Part
ner
A
dvoc
ate
64 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
ACC
ESSI
BLE
- SU
PPO
RTIN
G S
TRAT
EGY
22.
2 Im
prov
e pu
blic
tran
spor
t to
and
from
Par
ram
atta
CBD
, our
loca
l cen
tres
, ne
ighb
ourh
oods
and
the
grea
ter S
ydne
y re
gion
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
2.2.
1�En
sure
the
deliv
ery
of S
tage
1 o
f Par
ram
atta
Lig
ht R
ail
mee
ts th
e ne
eds
of th
e C
ity o
f Pa
rram
atta
2.2.
1.1
Wor
k in
par
tner
ship
with
the
Stat
e G
over
nmen
t to
info
rm th
e pl
anni
ng a
nd d
eliv
ery
of S
tage
1 Pa
rram
atta
Li
ght R
ail,
to m
eet t
he n
eeds
of t
he C
ity o
f Par
ram
atta
pa
rtic
ular
ly w
ith re
spec
t to
pede
stria
n ou
tcom
es
XX
XA
dvic
e pr
ovid
edO
ngoi
ngG
roup
Man
ager
C
ity S
trat
egy
2.2.
2�W
ork
in p
artn
ersh
ip w
ith th
e St
ate
Gov
ernm
ent t
o pl
an
for t
he d
eliv
ery
of S
tage
2 o
f Pa
rram
atta
Lig
ht R
ail
2.2.
2.1
Prov
ide
stra
tegi
c ad
vice
to T
rans
port
for N
SW to
info
rm
the
plan
ning
and
del
iver
y of
Sta
ge 2
Par
ram
atta
Lig
ht
Rail
XX
XA
dvic
e pr
ovid
edO
ngoi
ng
2.2.
3�Ad
voca
te to
Sta
te G
over
nmen
t fo
r the
com
plet
ion
of s
igni
fican
t tr
ansp
ort i
nfra
stru
ctur
e
2.2.
3.2
Und
erta
ke e
cono
mic
rese
arch
to in
form
the
City
’s ad
voca
cy p
ositi
on o
n pr
opos
ed ra
il in
frast
ruct
ure
impr
ovem
ents
XX
XRe
sear
ch
com
plet
ed
and
appl
ied
to
advo
cacy
wor
k
Ong
oing
Gro
up M
anag
er
City
Eco
nom
y
KEY
: Del
iver
Part
ner
A
dvoc
ate
65
ACC
ESSI
BLE
- SU
PPO
RTIN
G S
TRAT
EGY
32.
3 M
ake
our C
ity m
ore
enjo
yabl
e an
d sa
fe fo
r wal
king
and
cyc
ling
Ref
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
2.3.
1Im
prov
e w
alki
ng a
nd
cycl
ing
conn
ectio
ns
betw
een
the
Parr
amat
ta
CBD
, the
Gre
ater
Pa
rram
atta
pre
cinc
ts,
Sydn
ey O
lym
pic
Park
, Pa
rram
atta
Riv
er a
nd th
e su
rrou
ndin
g ar
ea C
P4
2.3.
1.1
Impl
emen
t Cou
ncil's
Par
ram
atta
Way
s W
alki
ng S
trat
egy
to im
prov
e w
alka
bilit
y ac
ross
Par
ram
atta
thro
ugh
a ne
twor
k of
gre
en s
tree
ts, p
arks
and
ope
n sp
ace
and
conn
ectio
ns to
loca
l cen
tres
XX
XSc
hem
es u
nder
way
, pr
ogre
ss re
port
ed
to C
ounc
il
Wal
king
indi
cato
rs
Ann
ually
Incr
ease
Gro
up M
anag
er
City
Str
ateg
y
2.3.
1.2
Inve
stig
ate
and
prio
ritis
e th
e de
liver
y of
inte
grat
ed
wal
kabi
lity
outc
omes
aro
und
the
Parr
amat
ta L
ight
Rai
l
XX
XA
udit
com
plet
ed
and
info
rmin
g ca
pita
l pro
gram
Ong
oing
2.3.
1.3
Impl
emen
t the
prio
rity
actio
ns fr
om C
ounc
il's C
BD
Pede
stria
n St
rate
gy to
pro
vide
saf
e, a
cces
sibl
e an
d si
mpl
e C
BD p
edes
tria
n jo
urne
ys
XX
XPr
ojec
ts u
nder
way
, re
port
ed to
Cou
ncil
Qua
rter
ly
2.3.
1.4
Impl
emen
t the
prio
ritie
s of
Cou
ncil's
Bik
e Pl
an
XX
XPr
ojec
ts re
port
ed
to C
ounc
il
Cyc
ling
indi
cato
rs
Qua
rter
ly
KEY
: Del
iver
Part
ner
A
dvoc
ate
66 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
ACC
ESSI
BLE
- SU
PPO
RTIN
G S
TRAT
EGY
42.
4 Pr
ovid
e an
d up
grad
e ro
ads
and
impr
ove
safe
ty fo
r all
road
use
rs
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
2.4.
1�Im
prov
e tr
ansp
ort
infra
stru
ctur
e an
d im
plem
ent t
he p
riorit
y sc
hem
es fr
om th
e C
ity’s
Inte
grat
ed T
rans
port
Pl
an a
nd C
apita
l Wor
ks
Prog
ram
2.4.
1.1
Con
tinue
to w
ork
with
Sta
te G
over
nmen
t A
genc
ies
on tr
affic
rela
ted
proj
ects
suc
h a
Parr
amat
ta L
ight
Rai
l to
man
age
loca
l tra
ffic
and
ensu
re n
etw
ork
effic
ienc
y an
d sa
fety
XX
XTr
ansp
ort a
dvic
e pr
ovid
ed
Traf
fic s
chem
es
com
plet
ed
Ong
oing
Gro
up M
anag
er
Dev
elop
men
t &
Traf
fic S
ervi
ces
2.4.
1.2
Build
cap
acity
to im
prov
e ro
ad s
afet
y an
d st
reng
then
rela
tions
hips
with
the
Polic
e an
d co
mm
unity
to p
rom
ote,
edu
cate
and
add
ress
lo
cal r
oad
safe
ty
XX
Num
ber o
f Inj
urie
s &
colli
sion
sD
ecre
ase
2.4.
1.3
Inve
stig
ate
traf
fic a
nd p
arki
ng m
anag
emen
t sc
hem
e op
tions
in lo
cal a
reas
to im
prov
e tr
affic
flo
w a
nd im
pact
s on
resi
dent
s
XX
XIn
vest
igat
ions
com
plet
ed
and
sche
mes
con
side
red
by T
raffi
c C
omm
ittee
Ong
oing
2.4.
2Ef
ficie
ntly
mai
ntai
n C
ity
tran
spor
t inf
rast
ruct
ure
2.4.
2.1
Con
tinue
to d
eliv
er C
ounc
il’s s
tree
t sig
nage
pr
ogra
m (N
ew C
ounc
il Im
plem
enta
tion
Fund
)
XX
Prog
ram
del
iver
ed
June
20
20M
anag
er C
ity
Ope
ratio
ns
KEY
: Del
iver
Part
ner
A
dvoc
ate
67
ACC
ESSI
BLE
- SU
PPO
RTIN
G S
TRAT
EGY
52.
5 M
anag
e tr
affic
con
gest
ion
and
acce
ss to
par
king
Ref
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
2.5.
1Pr
ovis
ion
of s
trat
egic
tran
spor
t pl
anni
ng a
nd m
anag
emen
t2.
5.1.1
Dev
elop
and
impl
emen
t an
Inte
grat
ed T
rans
port
Pl
an fo
r the
Par
ram
atta
CBD
XTr
ansp
ort P
lan
endo
rsed
by
Cou
ncil
June
202
0G
roup
Man
ager
C
ity S
trat
egy
2.5.
2Pr
ovis
ion
of s
trat
egic
par
king
m
anag
emen
t 2.
5.2.
1
Fina
lise
and
impl
emen
t prio
rity
actio
ns fr
om th
e Pa
rram
atta
CBD
Pub
lic C
ar P
arki
ng S
trat
egy
XX
XPa
rkin
g st
rate
gy
endo
rsed
by
Cou
ncil,
actio
ns re
port
ed
quar
terly
Park
ing
occu
panc
y da
ta/
spac
es
June
201
9
Dat
a m
aint
aine
d
2.5.
3Pr
ovid
e ef
fect
ive
park
ing
man
agem
ent a
nd re
gula
tory
fu
nctio
ns, f
ocus
ing
on C
BD,
loca
l cen
tres
, ent
erta
inm
ent a
nd
educ
atio
n hu
bs a
nd re
side
ntia
l ho
tspo
ts
2.5.
3.1
Wor
k w
ith S
ydne
y O
lym
pic
Park
Aut
horit
y (S
OPA
) to
min
imis
e th
e im
pact
on
com
mun
ities
fro
m u
nlaw
ful a
ctiv
ities
XX
XN
umbe
r of c
ompl
aint
s re
ceiv
ed
Num
ber o
f Pen
alty
In
frin
gem
ent N
otic
es
Dec
reas
ing
tren
d
Redu
cing
tr
end
Gro
up M
anag
er
Regu
lato
ry
Serv
ices
KEY
: Del
iver
Part
ner
A
dvoc
ate
68 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
ACC
ESSI
BLE
- SU
PPO
RTIN
G S
TRAT
EGY
52.
5 M
anag
e tr
affic
con
gest
ion
and
acce
ss to
par
king
Ref
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
2.5.
4�Pr
ovid
e ef
fect
ive
park
ing
man
agem
ent a
nd re
gula
tory
fu
nctio
ns, f
ocus
ing
on C
BD,
loca
l cen
tres
, ent
erta
inm
ent
and
educ
atio
n hu
bs a
nd
resi
dent
ial h
otsp
ots
2.5.
4.1
Wor
k w
ith la
rge
hous
ing
stra
ta c
omm
unity
gr
oups
to im
prov
e pa
rkin
g on
priv
ate
road
s
XX
XN
umbe
r of c
ompl
aint
s re
ceiv
ed
Num
ber o
f Pen
alty
In
frin
gem
ent N
otic
es
Dec
reas
ing
tren
d
Redu
cing
tr
end
Gro
up M
anag
er
Regu
lato
ry
Serv
ices
2.5.
4.2
Mon
itor a
nd im
prov
e pa
rkin
g co
mpl
ianc
e in
the
CBD
, and
sub
urba
n lo
cal c
entr
es
XX
XN
umbe
r of c
ompl
aint
s re
ceiv
ed
Num
ber o
f Pen
alty
In
frin
gem
ent N
otic
es
Dec
reas
ing
tren
d
Redu
cing
tr
end
2.5.
4.3
Mon
itor a
nd im
prov
e bu
ildin
g si
te c
ompl
ianc
e an
d im
pact
s in
resi
dent
ial h
otsp
ots
(hig
h gr
owth
ar
eas,
deve
lopm
ent s
ites)
XX
XN
umbe
r of c
ompl
aint
s re
ceiv
ed
Num
ber o
f Pen
alty
In
frin
gem
ent N
otic
es
Dec
reas
ing
tren
d
Redu
cing
tr
end
2.5.
4.4
Prov
ide
Scho
ol S
afet
y M
onito
ring,
Edu
catio
n an
d C
ompl
ianc
e im
prov
emen
t pro
gram
s
XX
XN
umbe
r of s
choo
l sa
fety
pat
rols
Num
ber o
f saf
ety
awar
enes
s pr
ogra
ms
offe
red
to a
ll Pr
imar
y Sc
hool
s
Acc
ordi
ng
to s
ched
ule
2.5.
4.5
Revi
ew d
isabi
lity
park
ing
cont
rols
in C
BD
XX
Turn
over
of v
ehic
les
in M
obili
ty P
arki
ng
Sche
me
spac
es
Impr
ove
KEY
: Del
iver
Part
ner
A
dvoc
ate
69
ACC
ESSI
BLE
- SU
PPO
RTIN
G S
TRAT
EGY
52.
5 M
anag
e tr
affic
con
gest
ion
and
acce
ss to
par
king
Ref
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
2.5.
5�Pr
ovid
e ef
fect
ive
park
ing
man
agem
ent a
nd re
gula
tory
fu
nctio
ns, f
ocus
ing
on C
BD,
loca
l cen
tres
, ent
erta
inm
ent
and
educ
atio
n hu
bs a
nd
resi
dent
ial h
otsp
ots
2.5.
5.1
Adv
ocat
e an
d pr
ovid
e ad
ditio
nal c
omm
uter
car
pa
rkin
g in
Nor
th R
ocks
War
d to
redu
ce th
e on
-st
reet
par
king
impa
cts
for l
ocal
resi
dent
s
XA
dditi
onal
sho
pper
pa
rkin
g sc
hem
e co
mpl
eted
in
Car
men
Driv
e
June
202
0 G
roup
Man
ager
D
evel
opm
ent &
Tr
affic
Ser
vice
s
2.5.
5.2
Inve
stig
ate
and
prov
ide
traf
fic c
alm
ing
at
hots
pot l
ocat
ions
incl
udin
g C
aloo
la R
oad
Rese
rve
and
Brie
ns R
oad
XX
XC
aloo
la s
chem
e de
liver
ed
Brie
ns s
chem
e de
sign
ed
Brie
ns s
chem
e co
nstr
ucte
d
June
201
9
June
202
0
June
202
1
2.5.
5.3
Impl
emen
t a W
eb/P
hone
App
to p
rom
ote
safe
pa
rkin
g ar
ound
prim
ary
scho
ols
XN
umbe
r of u
sers
Incr
easi
ng
Gro
up M
anag
er
Regu
lato
ry
Serv
ices
KEY
: Del
iver
Part
ner
A
dvoc
ate
70 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
71
COMMUNITY OUTCOME WE CARE FOR AND ENJOY OUR ENVIRONMENT
Presented under this strategic objective:• Community outcome• Core services, activities, focus areas, programs and
projects, delivered by your Council to advance this strategic objective
• Our measures
Supporting strategies:1. Protect and enhance our natural environment 2. Improve our River and waterways 3. Keep our City clean 4. Provide green spaces for recreation, relaxation
and enjoyment 5. Prepare for and lessen the impacts of extreme
weather events 6. Promote energy and water efficiency, renewable energy
sources, and reduced emissions and waste
GREEN
City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-202072
CORE SERVICES DELIVERED BY YOUR COUNCIL TO SUPPORT THE GREEN STRATEGIC OBJECTIVE
SERVICE AREA
SERVICE DESCRIPTION
COMMUNITY OUTCOME
Open Space & Nature
Open space & natural area management (bushland, waterways, open spaces, parks)
Open space & natural area assets and facilities meet community expectations & legislative requirements
Environmental Sustainability & Education
Environmental and sustainability programs and educational activities
Environmental sustainability initiatives delivered in accordance with community priorities and expectations
Cleansing & Graffiti removal
Cleansing services in the public domain
Clean and usable public spaces, community facilities, business /local centres and local amenities
Waste Management
Management of domestic and commercial waste services
High quality, efficient and reliable domestic and commercial waste services managed in a sustainable way
Regulatory Environmental & Public Health Protection & Compliance
Fire safety, swimming pool safety, building compliance, health safety, food outlets safety and protection of the natural environment from all forms of pollution
Ranger Services Improved quality of life by managing the impact of building activities, illegal dumping, unlawful use of public spaces and responsible companion animal ownership within local communities
Regulatory Certification Services Certification Services to provide quality and safety of the built environment in accordance with legislation and standards (Building Code of Australia)
Civil Project Design & Delivery
Civil Engineering, Surveying, Landscape Architecture and Project Management services
High standard of design and delivery of community assets to create vibrant and attractive places to work, shop and interact
Strategic Planning (Environmental Outcomes)
The preparation, development and maintenance of strategies and plans to manage the growth of the City
A well-considered strategic planning framework that manages growth and facilitates the delivery of a liveable, sustainable and productive City for our communities
73
HOW WE WILL MONITOR OUR GREEN CORE SERVICES
• Implementation of Council’s Environmental Sustainability Strategy
• Satisfaction score in in Integrated Open Space Services (IOSS) Benchmarking Survey
• Number of street trees planted
• Volunteers supporting environmental programs
• Carbon emissions generated by Council operations
• Satisfaction with cleanliness of local centres
• Satisfaction with maintenance of sporting fields
• Number of incidence of illegal dumping
• Fleet maintenance / emissions
• Management of Public Tree Proactive Maintenance Program
• Satisfaction with domestic waste collection services
• Waste diverted from landfill
• Responsiveness to (waste related) Service Requests
• Management of food outlets health and safety inspection program
• Management of cooling
tower inspection program
• Management of public swimming pool inspection program
• Management of skin penetration premises health and safety inspection program
• Management of Commercial/Industrial inspection program
• Management of Environmental & Public Health Protection & Compliance (number of breaches)
• Management of unlawful activity related to building compliance, safety and parking
• Satisfaction with Council’s management of parking
• Management of companion animals
City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-202074
75
GRE
EN -
SUPP
ORT
ING
STR
ATEG
Y 1
3.1 P
rote
ct a
nd e
nhan
ce o
ur n
atur
al e
nviro
nmen
t
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
3.1.1
�Im
plem
ent a
nd
repo
rt th
e pr
iorit
y ac
tions
from
En
viro
nmen
tal
Sust
aina
bilit
y St
rate
gy
3.1.1
.1
Con
tinue
to re
view
, upd
ate
and
prep
are
annu
al
impl
emen
tatio
n pl
ans
f or t
he E
nviro
nmen
tal
Sust
aina
bilit
y St
rate
gy
XX
XPr
ogre
ss re
port
ed
Ann
ually
Gro
up M
anag
er
City
Str
ateg
y
3.1.1
.2
Expa
nd a
nd d
eliv
er a
Bus
hlan
d Pr
ogra
m, a
s id
entif
ied
by th
e C
apita
l Wor
ks P
rogr
am to
impr
ove
vege
tatio
n co
nditi
ons
XX
XPr
ogra
m e
xpan
ded
Ong
oing
Gro
up M
anag
er
City
Ass
ets
&
Envi
ronm
ent
3.1.1
.3
Dev
elop
and
del
iver
man
agem
ent p
lans
for b
ushl
and
area
s ac
ross
the
Loca
l Gov
ernm
ent A
rea
cove
ring
fire
haza
rd
XX
XM
anag
emen
t Pla
ns
endo
rsed
by
Exec
utiv
e Te
am
Ong
oing
3.1.1
.4
Man
age
cert
ain
spec
ies
and
ecol
ogic
al c
omm
uniti
es to
co
mpl
y w
ith le
gisl
atio
n
XX
XC
ompl
ianc
e w
ith
legi
slat
ion
Ong
oing
3.1.1
.5
Revi
ew a
nd d
eliv
er th
e C
ounc
il’s b
iodi
vers
ity s
trat
egy
Life
in o
ur C
ity, e
stab
lishi
ng n
ew ta
rget
s fo
rth
e Lo
cal G
over
nmen
t Are
a
XSt
rate
gy re
view
ed a
nd
endo
rsed
by
Cou
ncil
June
202
1G
roup
Man
ager
C
ity S
trat
egy
KEY
: Del
iver
Part
ner
A
dvoc
ate
76 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
GRE
EN -
SUPP
ORT
ING
STR
ATEG
Y 1
3.1 P
rote
ct a
nd e
nhan
ce o
ur n
atur
al e
nviro
nmen
t
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
3.1.1
�Im
plem
ent a
nd
repo
rt th
e pr
iorit
y ac
tions
from
En
viro
nmen
tal
Sust
aina
bilit
y St
rate
gy
3.1.1
.1
Con
tinue
to re
view
, upd
ate
and
prep
are
annu
al
impl
emen
tatio
n pl
ans
f or t
he E
nviro
nmen
tal
Sust
aina
bilit
y St
rate
gy
XX
XPr
ogre
ss re
port
ed
Ann
ually
Gro
up M
anag
er
City
Str
ateg
y
3.1.1
.2
Expa
nd a
nd d
eliv
er a
Bus
hlan
d Pr
ogra
m, a
s id
entif
ied
by th
e C
apita
l Wor
ks P
rogr
am to
impr
ove
vege
tatio
n co
nditi
ons
XX
XPr
ogra
m e
xpan
ded
Ong
oing
Gro
up M
anag
er
City
Ass
ets
&
Envi
ronm
ent
3.1.1
.3
Dev
elop
and
del
iver
man
agem
ent p
lans
for b
ushl
and
area
s ac
ross
the
Loca
l Gov
ernm
ent A
rea
cove
ring
fire
haza
rd
XX
XM
anag
emen
t Pla
ns
endo
rsed
by
Exec
utiv
e Te
am
Ong
oing
3.1.1
.4
Man
age
cert
ain
spec
ies
and
ecol
ogic
al c
omm
uniti
es to
co
mpl
y w
ith le
gisl
atio
n
XX
XC
ompl
ianc
e w
ith
legi
slat
ion
Ong
oing
3.1.1
.5
Revi
ew a
nd d
eliv
er th
e C
ounc
il’s b
iodi
vers
ity s
trat
egy
Life
in o
ur C
ity, e
stab
lishi
ng n
ew ta
rget
s fo
rth
e Lo
cal G
over
nmen
t Are
a
XSt
rate
gy re
view
ed a
nd
endo
rsed
by
Cou
ncil
June
202
1G
roup
Man
ager
C
ity S
trat
egy
GRE
EN -
SUPP
ORT
ING
STR
ATEG
Y 2
3.2
Impr
ove
our R
iver
and
wat
erw
ays
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
3.2.
1Im
plem
ent w
ater
way
s m
aste
r pla
ns fo
r es
tuar
y, ri
ver a
nd c
reek
pr
eser
vatio
n
3.2.
1.1
Del
iver
the
Nat
ural
Wat
erw
ays
Prog
ram
XX
XPr
ogra
m d
eliv
ered
Ong
oing
Gro
up M
anag
er
City
Ass
ets
&
Envi
ronm
ent
3.2.
2M
ake
Parr
amat
ta R
iver
sw
imm
able
aga
in
3.2.
2.1
Con
tinue
to m
onito
r wat
er q
ualit
y at
Lak
e Pa
rram
atta
sw
imm
ing
site
, dev
elop
and
impl
emen
t an
Inte
grat
ed W
ater
Pla
n fo
r the
City
of P
arra
mat
ta
XX
XIn
tegr
ated
Wat
er P
lan
endo
rsed
by
Cou
ncil
PRC
G m
embe
rshi
p/
part
icip
atio
n
June
202
1
Sust
ain
Gro
up M
anag
er
City
Str
ateg
y
KEY
: Del
iver
Part
ner
A
dvoc
ate
77
GRE
EN S
UPP
ORT
ING
STR
ATEG
Y 3
3.3
Keep
our
City
cle
an
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
3.3.
1Re
duci
ng th
e vo
lum
e of
litt
er in
our
city
3.3.
1.1
Con
tinue
pub
lic p
lace
litt
er e
duca
tion
and
recy
clin
g pr
ogra
ms
and
the
stra
tegi
c us
e of
str
eet s
wee
ping
, gr
oss
pollu
tant
trap
s an
d en
forc
emen
t tha
t tar
gets
ho
tspo
ts
XX
XPr
ogra
ms
deliv
ered
Volu
me
of li
tter
Ong
oing
Redu
ce
by 4
0%
by 2
020
Gro
up M
anag
er
City
Ass
ets
&
Envi
ronm
ent
3.3.
1.2
Revi
ew lo
cal c
entr
es c
lean
sing
pro
gram
s to
in
corp
orat
e LG
A b
ound
ary
chan
ges
and
com
mun
ity
need
XC
lean
sing
pro
gram
s re
view
June
201
9G
roup
Man
ager
C
ity O
pera
tions
3.3.
2Im
prov
e th
e C
ity’s
was
te m
anag
emen
t se
rvic
e to
incr
ease
sa
tisfa
ctio
n, w
aste
re
cove
ry a
nd d
iver
sion
fro
m la
ndfil
l
3.3.
2.1
Con
tinue
to im
plem
ent t
he o
utco
mes
of t
he 2
017
Build
ing
Serv
ice
Exce
llenc
e Pr
ojec
t (BS
EC) r
elat
ed to
w
aste
man
agem
ent
XX
XA
ctio
ns c
ompl
eted
, the
n on
goin
gO
ngoi
ngG
roup
Man
ager
C
ity A
sset
s &
En
viro
nmen
t
3.3.
2.2
Repo
rt b
ack
to C
ounc
il on
the
prog
ress
of t
he
new
Was
te C
olle
ctio
n co
ntra
ct a
nd c
omm
unity
sa
tisfa
ctio
n af
ter t
he fi
rst 1
2 m
onth
s, in
clud
ing
kerb
side
Cle
an-u
p
XRe
port
con
side
red
by
Cou
ncil
Nov
embe
r 20
18G
roup
Man
ager
C
ity A
sset
s &
En
viro
nmen
t
3.3.
2.3
Con
tinue
the
inte
rnal
cro
ss-f
unct
iona
l wor
king
gro
up
that
add
ress
es th
e is
sue
of il
lega
l dum
ping
, inc
ludi
ng
shop
ping
trol
leys
XRe
port
on
stra
tegy
co
nsid
ered
by
Cou
ncil
Repo
rt o
n im
plem
enta
tion
May
201
8 re
port
on
stra
tegy
Nov
embe
r 20
18
Gro
up M
anag
er
City
Ass
ets
&
Envi
ronm
ent
KEY
: Del
iver
Part
ner
A
dvoc
ate
78 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
GRE
EN -
SUPP
ORT
ING
STR
ATEG
Y 4
3.4
Prov
ide
gree
n sp
aces
for r
ecre
atio
n, re
laxa
tion
and
enjo
ymen
t
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
3.4.
1Pr
otec
t, en
hanc
e an
d in
crea
se o
ur p
arks
and
gr
een
spac
es to
mak
e th
em a
com
mun
ity
feat
ure
3.4.
1.1
Impl
emen
t a fo
rmal
par
tner
ship
with
NSW
D
epar
tmen
t of E
duca
tion,
to e
xpan
d co
mm
unity
ac
cess
to o
pen
spac
e
XX
XFo
rmal
par
tner
ship
es
tabl
ishe
d
Acc
ess
to o
pen
spac
e
Ong
oing
Incr
ease
Gro
up M
anag
er
City
Str
ateg
y
3.4.
1.2
Prom
ote
the
use
of s
hare
d gr
een
spac
e th
roug
h de
liver
ing
com
mun
ity e
duca
tion
and
enga
gem
ent
activ
ities
XX
XEd
ucat
ion
and
enga
gem
ent a
ctiv
ities
de
liver
ed
Ong
oing
Gro
up M
anag
er
City
Ass
ets
&
Envi
ronm
ent
3.4.
1.3
Impl
emen
t for
mal
pla
y sp
aces
str
ateg
y
XX
XPl
ace
Spac
e st
rate
gies
en
dors
edO
ngoi
ng
3.4.
2�In
crea
se th
e C
ity's
tree
can
opy
to c
reat
e sh
ade
and
impr
ove
amen
ity
3.4.
2.1
Del
iver
the
City
of T
rees
pla
ntin
g pr
ogra
m, p
riorit
isin
g st
reet
tree
pla
ntin
g al
ong
cycl
eway
s an
d th
e Pa
rram
atta
Way
s w
alki
ng n
etw
ork
(with
mor
e di
vers
e st
reet
tree
spe
cies
to w
ithst
and
pest
s, di
seas
e an
d th
e ch
angi
ng c
limat
e) a
nd p
lant
tube
sto
ck in
Cou
ncil
rese
rves
XX
XPl
antin
g pr
ogra
m
deliv
ered
Ong
oing
3.4.
2.2
Dev
elop
an
Urb
an F
ores
t Pla
n, in
corp
orat
ing
prot
ectio
n of
tree
s, in
crea
sed
tree
div
ersi
ty a
nd a
pr
ogra
m o
f wor
ks fo
r prio
rity
tree
pla
ntin
g lo
catio
ns.
XX
XU
rban
For
est P
lan
endo
rsed
by
Cou
ncil
Incr
ease
can
opy
June
20
20
40%
(on
2016
) by
20
50
Gro
up M
anag
er
City
Str
ateg
y
KEY
: Del
iver
Part
ner
A
dvoc
ate
79
GRE
EN -
SUPP
ORT
ING
STR
ATEG
Y 5
3.5
Prep
are
for a
nd le
ssen
the
impa
cts
of e
xtre
me
wea
ther
eve
nts
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
3.5.
1M
aint
ain
effe
ctiv
e pa
rtne
rshi
ps
with
the
emer
genc
y se
rvic
es
and
othe
r alli
ance
s in
sup
port
of
com
mun
ity s
afet
y
3.5.
1.1
Part
icip
ate
in th
e Lo
cal E
mer
genc
y M
anag
emen
t Com
mitt
ee to
ove
rsee
the
Loca
l Em
erge
ncy
Man
agem
ent p
lan
to
man
age
loca
l em
erge
ncie
s
XX
XN
umbe
r of m
eetin
gs
atte
nded
Emer
genc
y Pl
ans
revi
ewed
and
m
aint
aine
d
Ong
oing
Gro
up M
anag
er
City
Ope
ratio
ns
3.5.
2Pr
ovid
e flo
od m
anag
emen
t and
re
silie
nce
plan
ning
act
iviti
es
3.5.
2.1
Laun
ch th
e Fl
ood
Info
rmat
ion
Syst
em
Hub
(FIS
H),
incl
udin
g a
publ
ic w
arni
ng
serv
ice
and
acce
ss to
rive
r and
rain
gau
ge
info
rmat
ion
and
deliv
er th
e Fl
ood
Smar
t co
mm
unity
eng
agem
ent p
rogr
am to
su
ppor
t rol
l out
XX
XFI
SH la
unch
ed
Prog
ram
of e
ngag
emen
t ac
tiviti
es
Nov
embe
r 20
18
Ong
oing
Gro
up M
anag
er
City
Ass
ets
&
Envi
ronm
ent
3.5.
3Im
prov
e liv
eabi
lity
by c
oolin
g th
e C
ity a
nd p
rote
ctin
g pe
ople
and
co
mm
uniti
es fr
om h
eat s
tres
s
3.5.
3 .1
Und
erta
ke a
ctiv
ities
to re
duce
urb
an h
eat
and
cool
the
City
by
upda
ting
requ
ired
polic
ies,
deve
lopi
ng a
Res
ilien
ce P
lan
and
supp
ortin
g th
e im
plem
enta
tion
of lo
cal
cool
infra
stru
ctur
e
XX
XA
ctiv
ities
del
iver
edO
ngoi
ngG
roup
Man
ager
C
ity S
trat
egy
KEY
: Del
iver
Part
ner
A
dvoc
ate
80 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
GRE
EN -
SUPP
ORT
ING
STR
ATEG
Y 6
3.6
Prom
ote
ener
gy a
nd w
ater
eff
icie
ncy,
rene
wab
le e
nerg
y so
urce
s,
and
redu
ced
emis
sion
s an
d w
aste
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
3.6.
1Pr
ovid
e le
ader
ship
in
sust
aina
bilit
y be
st p
ract
ice
for
Cou
ncil's
ope
ratio
ns
3.6.
1.1
Ensu
re th
at a
ll as
pect
s of
Cou
ncil’s
fle
et m
anag
emen
t (Pl
ant a
nd v
ehic
les)
: pr
ocur
emen
t, di
spos
al, r
epai
r, em
issi
ons
and
mai
nten
ance
sys
tem
s ar
e co
nsid
ered
be
st p
ract
ice
XX
XIn
depe
nden
t rev
iew
of
Cou
ncil
prac
tice
Ann
ually
Gro
up M
anag
er
City
Ope
ratio
ns
3.6.
2In
crea
se w
aste
div
ersi
on fr
om
land
fill a
nd re
duce
reso
urce
co
nsum
ptio
n
3.6.
2.1
Revi
se a
nd d
eliv
er W
aste
Avo
idan
ce &
Re
sour
ce R
ecov
ery
(WA
RR) S
trat
egy
to
2021
, to
addr
ess
publ
ic d
omai
n lit
ter,
illeg
al d
umpi
ng a
nd fu
ture
tech
nolo
gy
XX
XW
AA
R St
rate
gy re
view
ed
and
endo
rsed
by
Exec
utiv
e Te
am
Ong
oing
Gro
up M
anag
er
City
Ass
ets
&
Envi
ronm
ent
3.6.
2.2
Inve
stig
ate
was
te-t
o-en
ergy
, bio
-di
gest
ion
gasi
ficat
ion
and
alte
rnat
ive
syst
em to
div
ert f
ood
orga
nics
nap
py
from
gen
eral
was
te b
ins
XX
Inve
stig
atio
n co
mpl
eted
an
d re
com
men
datio
ns
cons
ider
ed b
y Ex
ecut
ive
Team
June
202
0
3.6.
2.3
Wor
k w
ith b
usin
ess
and
indu
stry
to
redu
ce p
last
ics
and
pack
agin
g in
clud
ing
plas
tic b
ag b
ans
XX
XPa
rtne
rshi
p ag
reem
ents
es
tabl
ishe
dO
ngoi
ng
3.6.
3Re
duce
ene
rgy,
car
bon
emis
sion
s, w
ater
con
sum
ptio
n, in
crea
se
rene
wab
le e
nerg
y pr
oduc
tion
and
incr
ease
was
te d
iver
sion
from
la
ndfil
l
3.6.
3.1
Dev
elop
a h
igh
perfo
rman
ce b
uild
ings
po
licy/
guid
e fo
r new
and
exi
stin
g C
ounc
il bu
ildin
gs a
nd fa
cilit
ies
XBu
ildin
g po
licy
and
guid
elin
es e
ndor
sed
by
Exec
utiv
e Te
am
June
201
9
KEY
: Del
iver
Part
ner
A
dvoc
ate
81
GRE
EN -
SUPP
ORT
ING
STR
ATEG
Y 6
3.6
Prom
ote
ener
gy a
nd w
ater
eff
icie
ncy,
rene
wab
le e
nerg
y so
urce
s,
and
redu
ced
emis
sion
s an
d w
aste
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
3.6.
4Re
duci
ng e
nerg
y an
d ca
rbon
em
issi
ons
and
incr
ease
rene
wab
le
ener
gy
3.6.
4.1
Del
iver
ene
rgy
effic
ienc
y up
grad
es
and
impl
emen
t ren
ewab
le e
nerg
y op
port
uniti
es in
Cou
ncil
build
ings
and
fa
cilit
ies
XX
XRe
duce
d C
ounc
il en
ergy
an
d em
issi
ons
Dec
reas
ing
tren
dG
roup
Man
ager
C
ity A
sset
s &
En
viro
nmen
t
3.6.
5Im
prov
e w
ater
effi
cien
cy o
f our
pa
rks,
and
coun
cil b
uild
ings
3.6.
5.1
Del
iver
wat
er e
ffici
ency
upg
rade
s (ir
rigat
ion,
sto
rmw
ater
har
vest
ing/
ra
inw
ater
col
lect
ion
and
reus
e an
d ot
her
equi
pmen
t) in
Cou
ncil
faci
litie
s
XX
XRe
duce
d C
ounc
il w
ater
co
nsum
ptio
nD
ecre
asin
g tr
end
3.6.
6Re
duci
ng e
nerg
y an
d ca
rbon
em
issi
ons
and
incr
ease
rene
wab
le
ener
gy
3.6.
6.1
Prep
are
for C
arbo
n N
eutr
al c
ertif
icat
ion
(Nat
iona
l Car
bon
Off-
set S
tand
ard)
for
Cou
ncil
oper
atio
ns
XSu
bmis
sion
com
plet
edJu
ne 2
021
3.6.
7Re
duce
ene
rgy
cons
umpt
ion,
in
crea
se re
new
able
ene
rgy
and
redu
ce p
otab
le w
ater
co
nsum
ptio
n (in
loca
l go
vern
men
t are
a)
3.6.
7.1
Dev
elop
and
del
iver
a C
omm
unity
En
ergy
Pla
n w
hich
inco
rpor
ates
the
cons
ider
atio
n of
ene
rgy
savi
ng in
itiat
ives
su
ch a
s so
lar i
n th
e C
ity’s
upco
min
g m
ajor
pro
ject
s
XX
Ener
gy P
lan
endo
rsed
by
Cou
ncil
June
202
1G
roup
Man
ager
C
ity S
trat
egy
3.6.
7.2
Com
plet
e ph
ase
2 an
d pr
epar
e bu
sine
ss
case
to s
eek
fund
ing
for p
hase
3 o
f the
Li
ght Y
ears
Ahe
ad (L
ED S
tree
t Lig
ht
repl
acem
ent p
rogr
am)
XX
XPh
ase
2 pr
ogra
m
com
plet
ed
Phas
e 3
busi
ness
cas
e co
nsid
ered
by
Exec
utiv
e Te
am
Aug
ust 2
019
Aug
ust
2020
KEY
: Del
iver
Part
ner
A
dvoc
ate
82 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
GRE
EN -
SUPP
ORT
ING
STR
ATEG
Y 6
3.6
Prom
ote
ener
gy a
nd w
ater
eff
icie
ncy,
rene
wab
le e
nerg
y so
urce
s,
and
redu
ced
emis
sion
s an
d w
aste
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
3.6.
4Re
duci
ng e
nerg
y an
d ca
rbon
em
issi
ons
and
incr
ease
rene
wab
le
ener
gy
3.6.
4.1
Del
iver
ene
rgy
effic
ienc
y up
grad
es
and
impl
emen
t ren
ewab
le e
nerg
y op
port
uniti
es in
Cou
ncil
build
ings
and
fa
cilit
ies
XX
XRe
duce
d C
ounc
il en
ergy
an
d em
issi
ons
Dec
reas
ing
tren
dG
roup
Man
ager
C
ity A
sset
s &
En
viro
nmen
t
3.6.
5Im
prov
e w
ater
effi
cien
cy o
f our
pa
rks,
and
coun
cil b
uild
ings
3.6.
5.1
Del
iver
wat
er e
ffici
ency
upg
rade
s (ir
rigat
ion,
sto
rmw
ater
har
vest
ing/
ra
inw
ater
col
lect
ion
and
reus
e an
d ot
her
equi
pmen
t) in
Cou
ncil
faci
litie
s
XX
XRe
duce
d C
ounc
il w
ater
co
nsum
ptio
nD
ecre
asin
g tr
end
3.6.
6Re
duci
ng e
nerg
y an
d ca
rbon
em
issi
ons
and
incr
ease
rene
wab
le
ener
gy
3.6.
6.1
Prep
are
for C
arbo
n N
eutr
al c
ertif
icat
ion
(Nat
iona
l Car
bon
Off-
set S
tand
ard)
for
Cou
ncil
oper
atio
ns
XSu
bmis
sion
com
plet
edJu
ne 2
021
3.6.
7Re
duce
ene
rgy
cons
umpt
ion,
in
crea
se re
new
able
ene
rgy
and
redu
ce p
otab
le w
ater
co
nsum
ptio
n (in
loca
l go
vern
men
t are
a)
3.6.
7.1
Dev
elop
and
del
iver
a C
omm
unity
En
ergy
Pla
n w
hich
inco
rpor
ates
the
cons
ider
atio
n of
ene
rgy
savi
ng in
itiat
ives
su
ch a
s so
lar i
n th
e C
ity’s
upco
min
g m
ajor
pro
ject
s
XX
Ener
gy P
lan
endo
rsed
by
Cou
ncil
June
202
1G
roup
Man
ager
C
ity S
trat
egy
3.6.
7.2
Com
plet
e ph
ase
2 an
d pr
epar
e bu
sine
ss
case
to s
eek
fund
ing
for p
hase
3 o
f the
Li
ght Y
ears
Ahe
ad (L
ED S
tree
t Lig
ht
repl
acem
ent p
rogr
am)
XX
XPh
ase
2 pr
ogra
m
com
plet
ed
Phas
e 3
busi
ness
cas
e co
nsid
ered
by
Exec
utiv
e Te
am
Aug
ust 2
019
Aug
ust
2020
GRE
EN -
SUPP
ORT
ING
STR
ATEG
Y 6
3.6
Prom
ote
ener
gy a
nd w
ater
eff
icie
ncy,
rene
wab
le e
nerg
y so
urce
s,
and
redu
ced
emis
sion
s an
d w
aste
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
3.6.
8Pr
omot
e co
mm
unity
gar
dens
to
enco
urag
e su
stai
nabi
lity
and
use
of o
pen
spac
es
3.6.
8.1
Revi
ew th
e dr
aft C
omm
unity
Gar
dens
Po
licy
in re
spon
se to
Soc
ial I
nfra
stru
ctur
e St
rate
gy a
nd fe
edba
ck fr
om u
sers
an
d se
ek fu
ndin
g th
roug
h Be
tter
N
eigh
bour
hood
s Pr
ogra
m a
nd o
ther
fu
ndin
g so
urce
s
XC
omm
unity
gar
dens
op
erat
ing
Incr
ease
Gro
up M
anag
er
City
Ass
ets
&
Envi
ronm
ent
KEY
: Del
iver
Part
ner
A
dvoc
ate
83
COMMUNITY OUTCOME
WE CELEBRATE CULTURE AND DIVERSITY - PAST, PRESENT AND FUTURE
Presented under this strategic objective:
• Community outcome
• Core services, activities, focus areas, programs and projects, delivered by your Council to advance this strategic objective
• Our measures
Supporting Strategies:
1. Acknowledge the Darug peoples as the traditional custodians of this land and make Parramatta a leading City of Reconciliation
2. Promote the growth of arts and culture and champion the role that culture plays in city-building
3. Respect, protect and celebrate our shared living histories of Parramatta and embrace our heritage
4. Recognise that Parramatta has always been a gathering place and our diversity is our strength
WELCOMING
City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-202084
CORE SERVICES DELIVERED BY YOUR COUNCIL TO SUPPORT THE WELCOMING STRATEGIC OBJECTIVE
SERVICE AREA
SERVICE DESCRIPTION
COMMUNITY OUTCOME
Community Capacity Building
Community Grants, funding and support for community projects and social enterprises
Greater community capabilities to improve well-being and enhance services to meet the community’s needs
Riverside Theatres
Riverside Theatres Venues
Riverside Presentations
National Theatre of Parramatta
Workshop and Rehearsal Venue (Studio 404)
Performance and Disability Program (Beyond the Square)
Access to professionally serviced venues for performance presentations and for business and community events
A year-round stage and screen presentation program for the general public, schools and special interest groups
Local production of performances and increased opportunity for local artists
Access to studio venues and facilities for rehearsals, teaching, skill acquisition and the development and workshopping of new work for performance
Provision of a year round program of workshops and performance with - and for - people with disability
City Experience
Arts & Culture program development and delivery
Community is proud of the opportunities to experience arts and culture
City Experience
Events & Festivals Opportunities for the community to participate, celebrate and commemorate in the civic, heritage and cultural life of the City
City Experience
Tourism Development & Visitor Services
Tourism delivers local economic, cultural and social benefits and visitor services enhance the perception of Parramatta as a place people want to visit
City Experience
Cultural Heritage Share and celebrate our cultural heritage assets and stories
85
SERVICE AREA
SERVICE DESCRIPTION
COMMUNITY OUTCOME
City Identity Market the City of Parramatta via digital and traditional platforms
Position the City of Parramatta as a destination of choice to live work study and play, resulting in improved perceptions, community pride, increased visitation, economic prosperity and sustainability
86 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
HOW WE WILL MONITOR OUR INNOVATIVE CORE SERVICES
• Implementation of Council's Stretch Reconciliation Action Plan
• Utilisation of Riverside Theatres venues
• Satisfaction with provision of Riverside Theatre venues
• Attendance at Riverside Theatres (program and events)
• Attendance of performances and events locally produced
• Utilisation of Studio 404
• User groups involved with Studio 404
• Number and attendance at workshops and performances with - and for - people with disability
• Benefits of Council Events & Festivals program (audience growth, economic, media)
• Perceptions of the City of Parramatta
• Number of day visitors to the city
• Revenue expenditure from day visitors
• Contribution to an increase in Gross Regional Product
• Number of visitors to and engagement with City marketing platforms
87
WEL
CO
MIN
G -
SU
PPO
RTIN
G S
TRAT
EGY
14.
1 Ack
now
ledg
e th
e D
arug
peo
ples
as
the
trad
ition
al c
usto
dian
s of
this
land
an
d m
ake
Parr
amat
ta a
lead
ing
City
of R
econ
cilia
tion
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
4.1.1
Redu
ce in
equa
lity
thro
ugh
a st
rong
and
re
spec
tful
rela
tions
hip
with
the
Dar
ug p
eopl
e an
d ot
her A
borig
inal
and
Tor
res
Stra
it Is
land
er
com
mun
ities
4.1.1
.1
Impl
emen
t, m
onito
r an
d re
view
the
Stre
tch
Reco
ncili
atio
n A
ctio
n Pl
an
(RA
P) 2
017-
2020
XX
XC
ompl
etio
n of
RA
P Im
pact
Mea
sure
men
t Q
uest
ionn
aire
and
A
nnua
l Rep
ort
Ann
ually
Gro
up M
anag
er
Soci
al &
C
omm
unity
Se
rvic
e
KEY
: Del
iver
Part
ner
A
dvoc
ate
88 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
WEL
CO
MIN
G -
SUPP
ORT
ING
STR
ATEG
Y 2
4.2
Prom
ote
the
grow
th o
f art
s an
d cu
lture
and
cha
mpi
on th
e ro
le th
at c
ultu
re p
lays
in c
ity-b
uild
ing
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
4.2.
1Im
plem
ent C
ultu
re a
nd O
ur C
ity -
A C
ultu
ral
Plan
for P
arra
mat
ta's
CBD
201
7-20
22
Goa
l 1: A
lway
s a
Gat
herin
g Pl
ace
4.2.
1.1
Com
mis
sion
art
wor
ks in
div
erse
med
ia
acro
ss th
e pu
blic
dom
ain
XX
XN
umbe
r of n
ew
publ
ic a
rtw
orks
co
mm
issi
oned
Incr
ease
Gro
up M
anag
er
City
Exp
erie
nce
4.2.
2Im
plem
ent C
ultu
re a
nd O
ur C
ity -
A C
ultu
ral
Plan
for P
arra
mat
ta's
CBD
201
7-20
22
Goa
l 2: D
iver
sity
is O
ur S
tren
gth
4.2.
2.1
Gro
w o
ppor
tuni
ties
for o
ur c
hang
ing
com
mun
ities
to c
ome
toge
ther
to
cele
brat
e an
d co
mm
emor
ate
XX
XPr
ogra
mm
ing
acro
ss p
ublic
sp
aces
Incr
ease
4.2.
3Im
plem
ent C
ultu
re a
nd O
ur C
ity -
A C
ultu
ral
Plan
for P
arra
mat
ta's
CBD
201
7-20
22:
Goa
l 3: I
deas
and
imag
inat
ion
are
the
hear
tbea
t of o
ur C
ity
4.2.
3.1
Del
iver
an
expa
nded
Par
ram
atta
Art
ists
’ St
udio
s re
side
ncy
prog
ram
thro
ugh
the
CBD
Stu
dios
and
Sat
ellit
e St
udio
pro
ject
XX
Resi
dent
ial
prog
ram
ut
ilisa
tion
CBD
Stu
dio
prog
ram
fully
su
bscr
ibed
Sate
llite
St
udio
O
pera
ting
4.2.
3.2
Supp
ort t
he g
row
th o
f our
cre
ativ
e co
mm
uniti
es th
roug
h in
crea
sed
acce
ss
to c
reat
ive
spac
es a
nd p
rogr
ams
XX
XN
umbe
r of n
ew
crea
tive
spac
es
and
prog
ram
s
New
cre
ativ
e sp
aces
in
the
City
of
Parr
amat
ta
grea
ter C
BD
Gro
up M
anag
er
City
Cul
ture
4.2.
3.3
Com
mis
sion
, pro
duce
and
pre
sent
loca
l, na
tiona
l and
inte
rnat
iona
l per
form
ance
s of
con
tem
pora
ry e
xcel
lenc
e an
d sc
ale
alon
gsid
e th
e N
atio
nal T
heat
re o
f Pa
rram
atta
pro
gram
XX
XPr
ogra
m
deliv
ered
as
sche
dule
d
Mai
nten
ance
ba
sed
on
budg
et
sust
aina
bilit
y an
d pr
evio
us
year
’s ac
tivity
Dire
ctor
Ri
vers
ide
Thea
tres
KEY
: Del
iver
Part
ner
A
dvoc
ate
89
WEL
CO
MIN
G -
SU
PPO
RTIN
G S
TRAT
EGY
34.
3 Re
spec
t, pr
otec
t and
cel
ebra
te o
ur s
hare
d liv
ing
hist
orie
s
of P
arra
mat
ta a
nd e
mbr
ace
our h
erita
ge
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
4.3.
1Im
plem
ent C
ultu
re a
nd O
ur C
ity -
A
Cul
tura
l Pla
n fo
r Par
ram
atta
's C
BD
2017
-202
2
Goa
l 1: A
lway
s a
Gat
herin
g Pl
ace
4.3.
1.1
Incr
ease
acc
essi
bilit
y to
the
City
's cu
ltura
l co
llect
ion
of a
rchi
ves,
arte
fact
s, re
sear
ch
reso
urce
s
XX
Publ
ic a
cces
s to
our
her
itage
as
sets
and
ev
ents
Incr
ease
d ac
cess
, pr
ogra
ms
and
even
ts
Sign
ifica
nt
herit
age
anni
vers
arie
s pu
blic
ly
com
mem
orat
ed
Gro
up M
anag
er
City
Exp
erie
nce
4.3.
1.2
Cre
ate
an in
tegr
ated
Her
itage
Str
ateg
y to
un
ify o
ur a
ppro
ach
to b
uilt,
nat
ural
and
in
tang
ible
cul
tura
l her
itage
XSt
rate
gy
deve
lope
d an
d en
dors
ed b
y C
ounc
il
June
202
0
4.3.
1.3
Adv
ocat
e to
the
NSW
Gov
ernm
ent t
o id
entif
y ap
prop
riate
use
s fo
r her
itage
bu
ildin
gs in
the
Nor
th P
arra
mat
ta P
reci
nct,
incl
udin
g cu
ltura
l and
art
s us
es
XX
XSu
bmis
sion
s m
ade
Ong
oing
Gro
up M
anag
er
City
Cul
ture
KEY
: Del
iver
Part
ner
A
dvoc
ate
90 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
WEL
CO
MIN
G -
SUPP
ORT
ING
STR
ATEG
Y 4
4.4
Reco
gnis
e th
at P
arra
mat
ta h
as a
lway
s be
en a
gat
herin
g pl
ace
and
our d
iver
sity
is o
ur s
tren
gth
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
4.4.
1Im
plem
ent C
ultu
re a
nd O
ur C
ity
- A
Cul
tura
l Pla
n fo
r Par
ram
atta
's C
BD 2
017-
2022
Goa
l 1: A
lway
s a
Gat
herin
g Pl
ace
4.4.
1.1
Dev
elop
Abo
rigin
al a
nd T
orre
s St
rait
Isla
nder
cul
tura
l pro
gram
s an
d pr
ojec
ts
XX
Enha
nced
un
ders
tand
ing
of lo
cal
indi
geno
us c
ultu
re
ATSI
Cul
tura
l Pro
gram
en
dors
ed b
y C
ounc
il/
Exec
Tea
m a
nd p
roje
cts
bein
g im
plem
ente
d
Indi
geno
us C
ultu
ral
Offi
cer (
Abo
rigin
al
iden
tifie
d po
sitio
n)
recr
uite
d
New
ATS
I cul
tura
l pr
ogra
ms
deve
lope
d an
d de
liver
ed
Gro
up M
anag
er
City
Cul
ture
4.4.
2Pr
omot
e lif
elon
g le
arni
ng a
nd
tack
le in
equa
lity
by d
eliv
erin
g pr
ogra
ms
and
serv
ices
that
pr
ovid
e eq
ual a
cces
s to
all.
4.4.
2.1
Expa
nd p
rogr
ams
in d
iver
se
lang
uage
s de
pend
ing
on p
rofil
e of
th
e lo
cal c
omm
unity
, as
part
of a
lif
elon
g le
arni
ng o
bjec
tive
XX
XIn
crea
se p
rogr
am
lang
uage
div
ersi
tyO
ngoi
ngG
roup
Man
ager
So
cial
&
Com
mun
ity
Serv
ices
KEY
: Del
iver
Part
ner
A
dvoc
ate
91
COMMUNITY OUTCOME
WE BENEFIT FROM HAVING A THRIVING CBD AND LOCAL CENTRES
Presented under this strategic objective:
• Community outcome
• Core services, activities, focus areas, programs and projects, delivered by your Council to advance this strategic objective
• Our measures
Supporting Strategies:
1. Accelerate local jobs growth and support people in finding employment
2. Attract public and private investment to our City and support the growth and prosperity of local businesses
3. Plan and deliver a vibrant, attractive and safe CBD and local centres
4. Ensure Parramatta has a thriving day and night time economy
THRIVING
City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-202092
CORE SERVICES DELIVERED BY YOUR COUNCIL TO SUPPORT THE THRIVING STRATEGIC OBJECTIVE
SERVICE AREA
SERVICE DESCRIPTION
COMMUNITY OUTCOME
Economy Work collaboratively to support sustainable economic growth by supporting small business, attracting investment, and leveraging strategic partnerships with key stakeholders
Residents, businesses, workers, students and visitors benefit from sustained strong economic performance across the City of Parramatta LGA.Partnerships support the delivery of our vision and priorities.
Economy Economic Development activities
Jobs growth and increased inbound investment.
City Identity Actively market Parramatta as Sydney’s Central City
Increase investment in the City of Parramatta to provide the Community with the desired jobs, education and health facilities
Drive visitation to the City of Parramatta resulting in strong economic performance
Improve perception of the City of Parramatta as a desirable place to work
Property Development
Management of Property Development Portfolio
Maximise financial returns on Council’s development assets to reinvest into community services and facilities
Management and delivery of Parramatta Square
Deliver a new civic building, community facilities and public domain to create a vibrant and world-class landmark and destination for the City
Manage the delivery of premium commercial office developments that seamlessly surround the public domain
Property Development
Management and delivery of other Significant Projects
Deliver a range of quality facilities to support the City's vision and priorities established by the Community Strategic Plan
93
SERVICE AREA
SERVICE DESCRIPTION
COMMUNITY OUTCOME
Community Capacity
Community Grants, funding and support for community projects and social enterprises
Greater community capabilities to improve well-being and enhance services to meet the community’s needs
Place Management
Place management in neighbourhoods & CBD, which takes a people-centred approach to the planning, design and management of public spaces
Enhanced neighbourhood and CBD precincts that are vibrant, well-designed, attractive, distinctive and viable places
Localised community and stakeholder engagement (Including but not limited to; cleansing survey, Care Factor survey and project-specific community consultation)
Genuine engagement ensuring a community voice and enabling data-driven and/or evidence-based decision making
Proactive and reactive inspection and monitoring of the public domain (Including but not limited to; Better Neighbourhood Program)
Enables timely identification and repair of issues to maintain community safety and amenity of the public domain
Investigating, reporting and referring multi-faceted issues for resolution
Ensuring that difficult and cross-functional community and/or Councillor issues are resolved in consultation with affected stakeholders
Asset Strategy Assessment of proposals to use Council land for Outdoor Dining
High quality design and appropriate allocation, creating attractive, safe and vibrant public spaces to support urban life and local economic activity
Provision of statutory property service such as land acquisition, classification & easements on Council land
Efficient use of Council land to facilitate the sustainable growth of the City
Strategic Planning (City Transformation, Community Crime Prevention, Land-use planning)
The preparation, development and maintenance of strategies and plans to manage the growth of the City
A well-considered strategic planning framework that manages growth and facilitates the delivery of a liveable, sustainable and productive City for our communities
94 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
HOW WE WILL MONITOR OUR THRIVING CORE SERVICES
• Implementation of strategic city transformation plans
• Implementation of strategic community crime prevention plans
• Building approvals value
• New businesses created
• Net job growth
• Gross Regional Product
• Contribution to visitation numbers
• Perceptions of the City of Parramatta
• Return on investment from Council’s development portfolio
• Management of Council’s development portfolio project risks
• Compliance with governance framework for Council’s development portfolio
• Parramatta Square project is delivered on time and on budget
• Parramatta Square progress communications
• Parramatta Square relationship management with stakeholders and developers
• Parramatta Square milestones meet needs of community
• Effectiveness of project management (Place Management - CBD, local centres and neighbourhood improvement)
• Opportunity for community to input to projects and plans (Place Management)
• Responsiveness to Service Requests (Place Management)
• Management (timeliness) of Outdoor dining applications
• Management (timeliness) of property services (land acquisition, classification & easements)
95
THRI
VIN
G S
UPP
ORT
ING
STR
ATEG
Y 1
5.1 A
ccel
erat
e lo
cal j
obs
grow
th a
nd s
uppo
rt p
eopl
e in
find
ing
empl
oym
ent
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
5.1.1
Faci
litat
e lo
cal
empl
oym
ent a
nd
econ
omic
gro
wth
th
roug
h th
e de
liver
y of
targ
eted
Eco
nom
ic
Dev
elop
men
t act
iviti
es
5.1.1
.1
Impl
emen
t the
prio
rity
actio
ns
iden
tifie
d in
Cou
ncil’s
Eco
nom
ic
Dev
elop
men
t Pla
n (E
DP)
201
7 -2
021
XX
XA
ctio
ns a
nd E
cono
mic
indi
cato
rs
repo
rted
Qua
rter
ly a
nd b
y A
nnua
l Re
port
By 2
021 2
0,00
0 jo
bs a
dded
(18
5,00
0 jo
bs
tota
l)
By 2
021 G
DP
will
gr
ow b
y $8
bill
ion
(to $
32 b
illio
n to
tal)
Gro
up M
anag
er
City
Eco
nom
y
5.1.1
.2
Del
iver
and
sup
port
sm
all b
usin
ess
deve
lopm
ent p
rogr
ams
XX
XN
umbe
r of n
ew S
mal
l Bus
ines
ses
Num
ber o
f pro
gram
s de
liver
ed
and
supp
orte
d
Num
ber o
f par
ticip
ants
By 2
021 2
,000
new
sm
all b
usin
esse
s
Incr
easi
ng
Incr
easi
ng
5.1.1
.3
Prov
ide
accu
rate
and
tim
ely
rese
arch
, an
alys
is a
nd in
vest
men
t inf
orm
atio
n
XX
XIn
vest
Par
ram
atta
web
site
usa
ge
and
satis
fact
ion
Busi
ness
com
mun
ity a
cces
ses
info
rmat
ion
thro
ugh
Econ
omic
D
evel
opm
ent E
DM
Sust
ain
On
aver
age
per
editi
on 2
0% o
f re
cipi
ents
ope
n th
e ED
M W
ebsi
te
met
rics
5.1.1
.4
Hos
t a b
i-ann
ual I
nves
tmen
t A
ttra
ctio
n ev
ent t
o su
ppor
t inb
ound
in
vest
men
t and
indu
stry
dev
elop
men
t
XX
XN
umbe
r of e
vent
s he
ld o
r su
ppor
ted
by C
ounc
il an
d sa
tisfa
ctio
n
Incr
easi
ng
70%
sat
isfa
ctio
n w
ith C
ounc
il de
liver
ed b
usin
ess
even
ts
5.1.1
.5
Con
tinue
to s
uppo
rt th
e Pa
rram
atta
Sk
ills
Exch
ange
to im
prov
e ac
cess
to
jobs
, ski
lls a
nd le
arni
ng o
ppor
tuni
ties
part
icul
arly
for d
isadv
anta
ged
grou
ps
XX
XQ
uart
erly
sta
tistic
s pr
ovid
ed b
y th
e Pa
rram
atta
Ski
lls E
xcha
nge
Part
icip
atio
n m
aint
aine
d or
in
crea
sed
KEY
: Del
iver
Part
ner
A
dvoc
ate
96 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
THRI
VIN
G S
UPP
ORT
ING
STR
ATEG
Y 1
5.1 A
ccel
erat
e lo
cal j
obs
grow
th a
nd s
uppo
rt p
eopl
e in
find
ing
empl
oym
ent
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
5.1.1
Faci
litat
e lo
cal
empl
oym
ent a
nd
econ
omic
gro
wth
th
roug
h th
e de
liver
y of
targ
eted
Eco
nom
ic
Dev
elop
men
t act
iviti
es
(con
t'd)
5.1.1
.6
Supp
ort t
he d
eliv
ery
of C
ounc
il’s
Des
tinat
ion
Man
agem
ent P
lan
(DM
P)
to e
ncou
rage
the
visi
tor e
cono
my
XX
XIm
plem
enta
tion
Plan
Act
ions
de
liver
ed a
s pe
r pla
nO
ngoi
ngG
roup
Man
ager
C
ity E
xper
ienc
e
5.1.1
.7
Con
tinue
to s
uppo
rt th
e C
ity’s
cultu
re
and
livea
bilit
y by
pro
mot
ing
even
ts
and
activ
atio
n pr
ogra
ms
that
incr
ease
vi
sita
tion
XX
XC
omm
unity
Sat
isfa
ctio
n w
ith
even
ts
By 2
021
Impr
oved
sa
tisfa
ctio
n by
5%
on
annu
al
leve
ls
Gro
up M
anag
er
City
Eco
nom
y
KEY
: Del
iver
Part
ner
A
dvoc
ate
97
THRI
VIN
G S
UPP
ORT
ING
STR
ATEG
Y 2
5.2
Att
ract
pub
lic a
nd p
rivat
e in
vest
men
t to
our C
ity a
nd
supp
ort t
he g
row
th a
nd p
rosp
erity
of l
ocal
bus
ines
ses
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
5.2.
1Im
plem
ent C
ultu
re a
nd O
ur
City
- A
Cul
tura
l Pla
n fo
r Pa
rram
atta
's C
BD 2
017-
2022
5.2.
1.1
Impl
emen
t and
mon
itor t
he p
riorit
y ac
tions
iden
tifie
d in
the
Cul
tura
l Pla
n an
d pr
epar
e an
nual
impl
emen
tatio
n pl
ans
XX
XA
ctio
ns a
nd
indi
cato
rs
repo
rted
Q
uart
erly
and
A
nnua
l Rep
ort
Ong
oing
Gro
up M
anag
er
City
Cul
ture
5.2.
1.2
Dev
elop
men
t of a
n ou
tcom
es
base
d ev
alua
tion
syst
em to
mon
itor
impl
emen
tatio
n of
the
Cul
tura
l Pla
n
XEv
alua
tion
fram
ewor
k en
dors
ed b
y Ex
ecut
ive
Team
June
201
9
[or s
oone
r]
5.2.
2Pr
omot
ion
of P
arra
mat
ta’s
prec
inct
s an
d un
ique
at
trib
utes
5.2.
2.1
Und
erta
ke C
ity m
arke
ting
activ
ities
to
rais
e th
e pr
ofile
of P
arra
mat
ta’s
uniq
ue
offe
r
XX
XPe
rcep
tions
of
Parr
amat
ta a
s a
plac
e to
wor
k in
vest
and
do
busi
ness
Impr
oved
Gro
up M
anag
er
City
Iden
tity
5.2.
4Im
plem
ent t
he P
arra
mat
ta
CBD
Cul
tura
l Pla
n
Goa
l 3: I
deas
and
imag
inat
ion
are
the
hear
tbea
t of o
ur C
ity
5.2.
4.1
Wor
k w
ith th
e N
SW G
over
nmen
t to
plan
an
d co
-ord
inat
e th
e Ri
vers
ide
Thea
tres
re
deve
lopm
ent a
nd th
e tr
ansi
tiona
l ar
rang
emen
ts fr
om th
e cu
rren
t Riv
ersi
de
to th
e ne
w R
iver
side
XX
XTr
ansi
tion
Proj
ect P
lan
prep
ared
and
co
nsid
ered
by
Exec
utiv
e Te
am
TBC
*Fol
low
ing
Stat
e G
over
nmen
t’s
cons
ider
atio
n of
Bus
ines
s C
ase
Dire
ctor
Riv
ersi
de
Thea
tres
5.2.
5Im
plem
ent t
he P
arra
mat
ta
CBD
Cul
tura
l Pla
n
Goa
l 3: I
deas
and
imag
inat
ion
are
the
hear
tbea
t of o
ur C
ity
5.2.
5.1
Del
iver
fund
raisi
ng s
trat
egie
s to
sec
ure
finan
cial
sup
port
(gov
ernm
ent,
corp
orat
e sp
onso
rshi
p, p
rivat
e ph
ilant
hrop
y) in
clud
ing
cam
paig
ns, p
hila
nthr
opic
circ
les
and
activ
atio
n of
the
Parra
mat
ta C
ultu
ral T
rust
XX
XFu
ndra
isin
g ac
tiviti
es
impl
emen
ted
Spon
sors
hip/
do
natio
ns
$150
K
10%
ann
ual
incr
ease
Dire
ctor
Riv
ersi
de
Thea
tres
KEY
: Del
iver
Part
ner
A
dvoc
ate
98 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
THRI
VIN
G S
UPP
ORT
ING
STR
ATEG
Y 2
5.2
Att
ract
pub
lic a
nd p
rivat
e in
vest
men
t to
our C
ity a
nd
supp
ort t
he g
row
th a
nd p
rosp
erity
of l
ocal
bus
ines
ses
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
5.2.
6
Del
iver
the
Parr
amat
ta
Squa
re P
roje
ct to
cre
ate
wor
ld-c
lass
off
ice,
reta
il,
publ
ic s
pace
and
civ
ic
faci
litie
s
5.2.
6.1
3 Pa
rram
atta
Squ
are:
Man
age
and
adm
inis
ter a
pro
ject
de
velo
pmen
t agr
eem
ent f
or th
e ex
tern
al
deliv
ery
of a
17 s
tore
y co
mm
erci
al o
ffice
to
wer
XC
onst
ruct
ion
com
plet
edA
ntic
ipat
ed
July
202
0
Dire
ctor
Pro
pert
y D
evel
opm
ent
Gro
up
5.2.
6.2
4 Pa
rram
atta
Squ
are:
Man
age
and
adm
inis
ter a
pro
ject
de
velo
pmen
t agr
eem
ent f
or th
e ex
tern
al
deliv
ery
of a
36
stor
ey c
omm
erci
al o
ffice
to
wer
XC
onst
ruct
ion
com
plet
edA
ntic
ipat
ed
Dec
embe
r 20
19
5.2.
6.3
5 &
7 Pa
rram
atta
Squ
are:
Del
iver
a s
tate
of t
he a
rt c
ivic
bui
ldin
g,
libra
ry a
nd c
omm
unity
faci
litie
s
XX
Cou
ncil
Faci
litie
s O
pen
Ant
icip
ated
A
pril
2022
5.2.
6.4
6 &
8 P
arra
mat
ta S
quar
e:
Man
age
and
adm
inis
ter a
pro
ject
de
velo
pmen
t agr
eem
ent f
or t
he e
xter
nal
deliv
ery
of a
com
mer
cial
offi
ce to
wer
w
ith a
com
bine
d le
ttab
le a
rea
of 12
4,00
0 sq
uare
met
res
XX
XC
all O
ffer f
or
the
Alte
rnat
e Sc
hem
e Bu
ildin
g Lo
t for
8PS
Apr
il 20
22
KEY
: Del
iver
Part
ner
A
dvoc
ate
99
THRI
VIN
G S
UPP
ORT
ING
STR
ATEG
Y 2
5.2
Att
ract
pub
lic a
nd p
rivat
e in
vest
men
t to
our C
ity a
nd
supp
ort t
he g
row
th a
nd p
rosp
erity
of l
ocal
bus
ines
ses
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
5.2.
7D
eliv
er a
mod
ern
prem
ium
gr
ade
mix
ed u
se d
evel
opm
ent
at 12
Phi
llip
Stre
et, P
arra
mat
ta
5.2.
7.1
Rive
rsid
e Le
nnox
Brid
ge: M
anag
e an
d ad
min
iste
r a p
roje
ct d
evel
opm
ent
agre
emen
t the
ext
erna
l del
iver
y of
a
prem
ium
gra
de m
ixed
use
41 s
tore
y an
d 41
3 re
side
ntia
l apa
rtm
ents
tow
er a
t 12
Phill
ip S
tree
t, Pa
rram
atta
XC
onst
ruct
ion
Com
plet
ion
Ant
icip
ated
20
20D
irect
or P
rope
rty
Dev
elop
men
t G
roup
5.2.
8D
eliv
er a
30
stor
ey m
ixed
use
de
velo
pmen
t5.
2.8.
1
189
Mac
quar
ie S
tree
t: M
anag
e an
d ad
min
iste
r a p
roje
ct d
evel
opm
ent
agre
emen
t the
ext
erna
l del
iver
y of
a 3
0 st
orey
, 425
resi
dent
ial a
part
men
ts a
nd
700
spac
e m
ulti-
deck
pub
lic c
ar p
ark
mix
ed u
se d
evel
opm
ent,
pede
stria
n la
new
ay a
nd re
tail
spac
e (to
be
owne
d by
C
ounc
il)
XX
XPr
ojec
t M
anag
emen
t O
ngoi
ng
5.2.
9Pl
an a
nd d
eliv
er a
rang
e of
op
tions
to m
axim
ise
Cou
ncil’s
fin
anci
al re
turn
s on
its
publ
icly
ow
ned
asse
ts
5.2.
9.1
Oth
er C
ity C
arpa
rk S
ites:
Plan
for a
nd
man
age
the
deliv
ery
of a
rang
e of
mixe
d us
e ex
istin
g ca
rpar
k sit
es w
ithin
the
City
(H
orw
ood
Plac
e C
arpa
rk; E
rby
Plac
e C
arpa
rk; F
enne
ll St
reet
Car
park
)
XD
evel
op
prog
ram
for
deliv
ery
on
agre
ed C
ity
Cen
tre
Maj
or
Car
park
St
rate
gy
Ong
oing
Dire
ctor
Pro
pert
y D
evel
opm
ent
Gro
up
5.2.
9.2
Plan
for a
nd m
anag
e th
e de
liver
y of
a
mix
ed u
se d
evel
opm
ent a
ssoc
iate
d w
ith
Mar
ion
Stre
et C
arpa
rk
XD
evel
opm
ent
prop
osal
en
dors
ed b
y C
ounc
il
June
202
0D
irect
or P
rope
rty
Dev
elop
men
t G
roup
KEY
: Del
iver
Part
ner
A
dvoc
ate
100 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
THRI
VIN
G S
UPP
ORT
ING
STR
ATEG
Y 2
5.2
Att
ract
pub
lic a
nd p
rivat
e in
vest
men
t to
our C
ity a
nd
supp
ort t
he g
row
th a
nd p
rosp
erity
of l
ocal
bus
ines
ses
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
5.2.
10D
eliv
er th
e Pa
rram
atta
Sq
uare
pub
lic d
omai
n to
cre
ate
an e
ngag
ing
conn
ectio
n be
twee
n th
e bu
ildin
gs th
at s
urro
und
it, to
pr
omot
e bo
th d
ay a
nd n
ight
tim
e ac
tivity
5.2.
10.1
Publ
ic D
omai
n: D
eliv
er a
live
ly a
nd
enga
ging
pub
lic d
omai
n to
sup
port
the
futu
re o
f the
City
XX
XA
ntic
ipat
ed
Stag
ed
Com
plet
ion
2019
(4PS
), 20
20 (3
PS)
2022
(5,6
, & &
8
PS)
Dire
ctor
Pro
pert
y D
evel
opm
ent
Gro
up
KEY
: Del
iver
Part
ner
A
dvoc
ate
101
THRI
VIN
G S
UPP
ORT
ING
STR
ATEG
Y 3
5.3
Plan
and
del
iver
a v
ibra
nt, a
ttra
ctiv
e an
d sa
fe C
BD a
nd lo
cal c
entr
es
Ref
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
5.3.
1Pl
an a
nd d
esig
n di
stin
ctiv
e ne
ighb
ourh
oods
and
CBD
pr
ecin
cts
that
hav
e un
ique
lo
cal i
dent
ity a
nd a
re p
lace
s w
here
peo
ple
wan
t to
be
5.3.
1.1
Com
plet
e th
e pr
epar
atio
n of
mas
terp
lans
, in
cons
ulta
tion
with
loca
lly im
pact
ed c
omm
uniti
es
(incl
udin
g C
arlin
gfor
d, D
ence
Par
k -
inco
rpor
atin
g pl
ans
for E
ppin
g A
quat
ic C
entr
e, R
ydal
mer
e Pa
rk, S
ue
Sava
ge a
nd R
eyno
lds
Park
s an
d N
orth
Roc
ks P
ark)
XX
XM
aste
rpla
ns
endo
rsed
by
Cou
ncil
Ong
oing
1 per
yea
r
Gro
up M
anag
er
Plac
e Se
rvic
es
5.3.
1.2
Del
iver
phy
sica
l wor
ks a
ssoc
iate
d w
ith e
ndor
sed
Mas
terp
lans
focu
sed
on s
hops
and
com
mer
cial
ar
eas
XX
XD
eliv
er p
rogr
am
of w
orks
Ong
oing
5.3.
1.3
Dev
elop
men
t of a
Nei
ghbo
urho
od C
ultu
ral
Mas
terp
lan
to re
flect
the
cultu
ral a
spira
tions
, di
stin
ctiv
e id
entit
ies
and
need
s of
our
bro
ader
co
mm
uniti
es
XX
XC
ultu
ral
mas
terp
lans
en
dors
ed b
y C
ounc
il
Ong
oing
5.3.
1.4
Dev
elop
a c
omm
unity
-led
Nei
ghbo
urho
od P
olic
y an
d Pl
ace
Plan
s to
info
rm lo
cal s
ervi
ce a
nd p
roje
ct
deliv
ery
XX
XN
eigh
bour
hood
Po
licy
and
Plac
e Pl
ans
endo
rsed
by
Cou
ncil
Ong
oing
5.3.
1.5
Und
erta
ke a
bie
nnia
l Cen
tres
Rev
iew
to c
olla
te d
ata
on to
wn
and
neig
hbou
rhoo
d ce
ntre
s in
the
LGA
to
info
rm th
e pr
iorit
isatio
n of
Bet
ter N
eigh
bour
hood
Pr
ogra
m fu
ndin
g
XC
entr
es R
evie
w
com
plet
edJu
ne 2
020
KEY
: Del
iver
Part
ner
A
dvoc
ate
102 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
THRI
VIN
G S
UPP
ORT
ING
STR
ATEG
Y 3
5.3
Plan
and
del
iver
a v
ibra
nt, a
ttra
ctiv
e an
d sa
fe C
BD a
nd lo
cal c
entr
es
Ref
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
5.3.
2Pl
an a
nd d
esig
n di
stin
ctiv
e ne
ighb
ourh
oods
and
CBD
pr
ecin
cts
that
hav
e un
ique
lo
cal i
dent
ity a
nd a
re p
lace
s w
here
peo
ple
wan
t to
be
5.3.
2.1
Revi
ew p
ublic
toile
t str
ateg
y to
refle
ct th
e ch
angi
ng
need
s of
the
City
and
upd
ate
the
cons
truc
tion
prio
rity
list f
or n
ew p
ublic
toile
ts in
tow
n ce
ntre
s an
d pa
rks
XX
Stra
tegy
ado
pted
by
Cou
ncil
June
201
9G
roup
Man
ager
Pl
ace
Serv
ices
5.3.
2.2
Dev
elop
a C
BD s
peci
al in
frast
ruct
ure
rate
pla
n an
d 3-
year
impl
emen
tatio
n pl
an, p
riorit
ised
by
com
mun
ity a
nd s
take
hold
er c
onsu
ltatio
n
XX
Impl
emen
tatio
n Pl
an e
ndor
sed
by
Cou
ncil
Dec
embe
r 20
19
5.3.
3D
eliv
ery
the
Stro
nger
C
omm
uniti
es F
und
5.3.
3.1
Prov
ide
regu
lar r
epor
ting
on p
rogr
ess
of S
tron
ger
Com
mun
ities
Fun
d pr
ojec
ts
XX
XPr
ogra
m
deliv
ered
and
repo
rted
Dec
embe
r 20
19
Qua
rter
ly
5.3.
3.2
Inve
stig
ate
optio
ns to
impl
emen
t a d
edic
ated
Pl
ace
Man
ager
s pi
lot p
rogr
am
XBu
sine
ss C
ase
cons
ider
ed b
y Ex
ecut
ive
Team
an
d C
ounc
il
Dec
embe
r 20
18
KEY
: Del
iver
Part
ner
A
dvoc
ate
103
THRI
VIN
G S
UPP
ORT
ING
STR
ATEG
Y 3
5.3
Plan
and
del
iver
a v
ibra
nt, a
ttra
ctiv
e an
d sa
fe C
BD a
nd lo
cal c
entr
es
Ref
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
5.3.
4D
eliv
er a
nd m
anag
e th
e C
ity's
crim
e pr
even
tion
infra
stru
ctur
e to
incr
ease
the
sens
e of
co
mm
unity
saf
ety
and
prev
ent
crim
e
5.3.
4.1
Revi
ew a
nd u
pdat
e th
e Pa
rram
atta
Saf
ety
Plan
201
4 –
2018
and
impl
emen
t to
addr
ess
know
n ‘h
otsp
ots’,
pa
rks
and
shop
s an
d pa
rtne
r with
loca
l Pol
ice
and
othe
r sta
keho
lder
s to
dev
elop
a jo
int r
espo
nse
XPl
an c
ompl
ies
with
legi
slat
ion
and
endo
rsed
by
Cou
ncil
Impl
emen
tatio
n
June
201
9
Ong
oing
Gro
up M
anag
er
City
Str
ateg
y
5.3.
4.2
Impl
emen
t the
prio
rity
actio
ns fr
om th
e up
date
d Pa
rram
atta
Saf
ety
Plan
XX
Act
ion
repo
rted
to
Cou
ncil
Ong
oing
5.3.
4.3
Furt
her d
evel
op a
nd e
xpan
d th
e C
itysa
fe C
ontr
ol
Room
, CC
TV n
etw
ork,
str
eet l
ight
ing
and
mon
itorin
g op
erat
ions
Adv
ocat
e an
d se
ek fu
ndin
g fro
m S
tate
G
over
nmen
t as
appr
opria
te
XX
XC
CTV
net
wor
k en
hanc
edO
ngoi
ng
5.3.
4.4
Con
tinue
to d
eliv
er s
tree
t lig
htin
g an
d lig
htin
g im
prov
emen
ts in
ope
n sp
aces
XX
XSt
reet
ligh
ting
inco
rpor
ated
in
proj
ect d
esig
n
Ong
oing
Gro
up M
anag
er
City
Ass
ets
&
Envi
ronm
ent
5.3.
5Re
vita
lise,
con
nect
and
ac
tivat
e ke
y pu
blic
dom
ain
spac
es in
the
CBD
to c
reat
e vi
bran
t pub
lic s
pace
s
5.3.
5.1
Set d
esig
n an
d pr
ogra
m p
riorit
ies
for t
he
impl
emen
tatio
n of
the
Parra
mat
ta C
ity R
iver
Str
ateg
y
XX
XPr
ogra
m
revi
ewed
and
co
nsid
ered
by
Exec
utiv
e Te
am
Ann
ually
Gro
up M
anag
er
City
Str
ateg
y
5.3.
5.2
Set d
esig
n an
d pr
ogra
m p
riorit
ies
for t
he
impl
emen
tatio
n of
the
Civ
ic L
ink
Fram
ewor
k Pl
an
(con
nect
ing
Parr
amat
ta S
quar
e to
the
Parr
amat
ta
Rive
r City
fore
shor
e)
XX
XPr
ogra
m
revi
ewed
and
co
nsid
ered
by
Exec
utiv
e Te
am
Ann
ually
KEY
: Del
iver
Part
ner
A
dvoc
ate
104 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
THRI
VIN
G S
UPP
ORT
ING
STR
ATEG
Y 3
5.3
Plan
and
del
iver
a v
ibra
nt, a
ttra
ctiv
e an
d sa
fe C
BD a
nd lo
cal c
entr
es
Ref
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
5.3.
4D
eliv
er a
nd m
anag
e th
e C
ity's
crim
e pr
even
tion
infra
stru
ctur
e to
incr
ease
the
sens
e of
co
mm
unity
saf
ety
and
prev
ent
crim
e
5.3.
4.1
Revi
ew a
nd u
pdat
e th
e Pa
rram
atta
Saf
ety
Plan
201
4 –
2018
and
impl
emen
t to
addr
ess
know
n ‘h
otsp
ots’,
pa
rks
and
shop
s an
d pa
rtne
r with
loca
l Pol
ice
and
othe
r sta
keho
lder
s to
dev
elop
a jo
int r
espo
nse
XPl
an c
ompl
ies
with
legi
slat
ion
and
endo
rsed
by
Cou
ncil
Impl
emen
tatio
n
June
201
9
Ong
oing
Gro
up M
anag
er
City
Str
ateg
y
5.3.
4.2
Impl
emen
t the
prio
rity
actio
ns fr
om th
e up
date
d Pa
rram
atta
Saf
ety
Plan
XX
Act
ion
repo
rted
to
Cou
ncil
Ong
oing
5.3.
4.3
Furt
her d
evel
op a
nd e
xpan
d th
e C
itysa
fe C
ontr
ol
Room
, CC
TV n
etw
ork,
str
eet l
ight
ing
and
mon
itorin
g op
erat
ions
Adv
ocat
e an
d se
ek fu
ndin
g fro
m S
tate
G
over
nmen
t as
appr
opria
te
XX
XC
CTV
net
wor
k en
hanc
edO
ngoi
ng
5.3.
4.4
Con
tinue
to d
eliv
er s
tree
t lig
htin
g an
d lig
htin
g im
prov
emen
ts in
ope
n sp
aces
XX
XSt
reet
ligh
ting
inco
rpor
ated
in
proj
ect d
esig
n
Ong
oing
Gro
up M
anag
er
City
Ass
ets
&
Envi
ronm
ent
5.3.
5Re
vita
lise,
con
nect
and
ac
tivat
e ke
y pu
blic
dom
ain
spac
es in
the
CBD
to c
reat
e vi
bran
t pub
lic s
pace
s
5.3.
5.1
Set d
esig
n an
d pr
ogra
m p
riorit
ies
for t
he
impl
emen
tatio
n of
the
Parra
mat
ta C
ity R
iver
Str
ateg
y
XX
XPr
ogra
m
revi
ewed
and
co
nsid
ered
by
Exec
utiv
e Te
am
Ann
ually
Gro
up M
anag
er
City
Str
ateg
y
5.3.
5.2
Set d
esig
n an
d pr
ogra
m p
riorit
ies
for t
he
impl
emen
tatio
n of
the
Civ
ic L
ink
Fram
ewor
k Pl
an
(con
nect
ing
Parr
amat
ta S
quar
e to
the
Parr
amat
ta
Rive
r City
fore
shor
e)
XX
XPr
ogra
m
revi
ewed
and
co
nsid
ered
by
Exec
utiv
e Te
am
Ann
ually
THRI
VIN
G S
UPP
ORT
ING
STR
ATEG
Y 3
5.3
Plan
and
del
iver
a v
ibra
nt, a
ttra
ctiv
e an
d sa
fe C
BD a
nd lo
cal c
entr
es
Ref
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
5.3.
6Im
plem
ent C
BD C
ultu
ral P
lan:
Goa
l 1: A
lway
s a
Gat
herin
g Pl
ace
5.3.
6.1
Dev
elop
a s
usta
ined
pro
gram
to g
row
live
mus
ic in
th
e C
ity
XX
XN
umbe
r of
live
mus
ic
perfo
rman
ces
Incr
ease
Gro
up M
anag
er
City
Exp
erie
nce
KEY
: Del
iver
Part
ner
A
dvoc
ate
105
THRI
VIN
G S
UPP
ORT
ING
STR
ATEG
Y 4
5.4
Ensu
re P
arra
mat
ta h
as a
thriv
ing
day
and
nigh
t tim
e ec
onom
y
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
5.4.
1Fa
cilit
ate
loca
l em
ploy
men
t and
ec
onom
ic g
row
th th
roug
h th
e de
liver
y of
targ
eted
Ec
onom
ic D
evel
opm
ent
activ
ities
5.4.
1.1
Dev
elop
and
del
iver
a N
ight
Tim
e Ec
onom
y St
rate
gy
XX
XSt
rate
gy a
dopt
ed b
y C
ounc
ilA
ugus
t 20
19G
roup
Man
ager
C
ity E
cono
my
5.4.
1.2
Prep
are
and
adop
t a L
ate
Nig
ht T
radi
ng
Dev
elop
men
t Con
trol
Pla
n to
enc
oura
ge a
nd p
lan
for a
saf
e an
d vi
bran
t nig
ht li
fe
XX
XD
evel
opm
ent C
ontr
ol
Plan
ado
pted
by
Cou
ncil
Dec
embe
r 20
19G
roup
Man
ager
C
ity S
trat
egy
5.4.
1.3
Impl
emen
t the
prio
rity
actio
ns id
entif
ied
in C
ultu
re
and
Our
City
: A C
ultu
ral P
lan
for t
he P
arra
mat
ta
CBD
suc
h as
the
'Liv
e an
d Lo
cal'
even
ts, a
nd
'Am
plify
' as
a C
BD-w
ide
venu
e ac
tivat
ion
fo
r liv
e m
usic
XX
XIn
crea
se in
the
num
ber
of b
usin
esse
s of
ferin
g liv
e m
usic
10%
In
crea
se
from
Jun
e ba
selin
e
Gro
up M
anag
er
City
Eco
nom
y
KEY
: Del
iver
Part
ner
A
dvoc
ate
106 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
107
COMMUNITY OUTCOME
WE COLLABORATE AND CHAMPION NEW IDEAS TO CREATE A BETTER FUTURE
Presented under this strategic objective:
• Community outcome
• Core services, activities, focus areas, programs and projects, delivered by your Council to advance this strategic objective
• Our measures
Supporting Strategies:
1. Engage in strategic planning and implement innovative solutions to manage the growth of our City
2. Support collaboration and partnerships to deliver key outcomes for our City
3. Embrace technology, creativity and innovation to solve complex problems and improve our City
4. Attract leading research, education and training facilities to Parramatta
5. Manage the City’s assets and financial resources in a responsible manner and provide the best possible services for the community
INNOVATIVE
City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020108
CORE SERVICES DELIVERED BY YOUR COUNCIL TO SUPPORT THE INNOVATIVE STRATEGIC OBJECTIVE
SERVICE AREA
SERVICE DESCRIPTION
COMMUNITY OUTCOME
Strategic Planning (Land-use planning)
The preparation, development and maintenance of strategies and plans to manage the growth of the City
A well-considered strategic planning framework that manages growth and facilitates the delivery of a liveable, sustainable and productive City for our communities
Strategic Partnerships
Work collaboratively to support sustainable economic growth for the City of Parramatta. This will be achieved by supporting small business, attracting investment, and leveraging partnerships with key stakeholders
Partnerships that support the delivery of our vision and priorities
City Identity Market the City of Parramatta digital and traditional platforms
Position the City of Parramatta as a destination of choice to live, work, study and play, resulting in improved perceptions, community pride and sustainability
Project Management
Organisation portfolio, program and project management services
Support and enable Business Units to ensure that projects are well managed, delivered on time, with benefits that strengthens Council’s services and the community.
Business Improvement
Continuous Improvement and Innovation capabilities and culture - Service Excellence Program
Improvement of services provided to customers both internal and external
109
SERVICE AREA
SERVICE DESCRIPTION
COMMUNITY OUTCOME
Development & Traffic
Oversight of local trafficmanagement and theassessment and determinationof development applicationsincluding tree managementwithin a transparent, legally robust framework and aligned with established industry bestpractice
Appropriate management of new development to create good environmental outcomes and minimise adverse impact on our communities, and a safe and efficient local road network
Asset Strategy Development of asset management strategy and policy for the long-term management of community assets
Sustainably managed transport (roads, bridges, pathways), drainage, open space and building assets to meet community needs
Property Management
Develop building asset management plan and program of works
Fit for purpose buildings in a location and condition to meet community needs
Space and tenant management of Council land & building
Council building and space available for use by the community is properly managed
Financial Planning
Financial Reporting and Controls (Accounting, Financial Systems and Taxation and Treasury)
Council is Financially sustainable and provides transparent, value for money services, according to the priorities of the Community.
Governance, planning, analysis (Rates, Procurement, Insurance, Commercial Finance
Council is Financially sustainable and provides transparent value for money services according to the priorities of the Community.
Customer Service
Provide information and services to customers via four channels – Telephone, Face-to-Face, Corporate Reception and Digital Streams (Web Chat, Social Media and Emails)
Customer satisfaction with Council’s internal and external customer services
110 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
SERVICE AREA
SERVICE DESCRIPTION
COMMUNITY OUTCOME
Future City Planning
The delivery of programs and projects to make Parramatta a ‘Smart City’ and develop and implement new solutions to address the challenges of growth of the City
The City is better positioned to meet the challenges of the future and better able to leverage the opportunities of data, information and technology
Information Technology
Lifecycle Management – of hardware, software and technology services
Maximised investments in reliable and quality technology to position the organisation to be flexible, agile and to adopt new technologies
Service Management – delivery of IT support services
Achievement of service levels for critical applications and systems to support both community and organisational objectives. Service levels include hours of availability, performance and responsiveness to incidents
Project Management – delivery of service improvements
Projects are implemented to: improve community access to services and Council’s responsiveness; improved mobility of staff, automation and simplified ways to do business with Council and; Digital Transformation to improve access to services and information through multiple channels, compliant with Privacy and Open Data legislation
Information Management – of data and information records (definition, storage, protection, retention and destruction)
Effective and secure management of the data and information collected through the course of Council’s operations, compliant with policy and legislative requirements
People & Change
Maintain Work Health & Safety within council buildings, services, and equipment in accordance with best practice and statutory requirements
Safety of council staff and the community within the City of Parramatta
111
HOW WE WILL MONITOR OUR INNOVATIVE CORE SERVICES
• Implementation of Council’s strategic land use plans
• Implementation of Council’s strategic social plans
• Satisfaction with Council’s strategic planning
• Quality and best practice in planning and design (reports approved)
• Creation and maintenance of Council’s strategic partnerships
• Management of innovations to Council’s digital platforms
• Reviews of project management portfolios
• Quality reviews for all Critical Projects
• Increase in project management capability
• Increase in innovation generation and delivery
• Service excellence reviews completed
• Updates and maintenance of Asset Management Policy, Strategy and Management Plan for each asset class
• Completion of Council's building renewal program
• Renewal of Council's lease and licence portfolio
• Statutory financial indicators
• Collection of rates in accordance with Debt Recovery Policy
• Service Levels Agreements (SLAs) for Information and Technology applications
• Response and Resolution Service Levels to Information and Technology incidents
• Availability of Council’s websites and external facing technology
• Project Management capability for Information and Technology projects
• Processing of all routine correspondence
• Compliance with the State Records Act 1998
• Answering customer telephone calls
• Resolving customer queries
• Lodgement of Service Requests
• Complaints handling
• Management of Web chat
• Management of customer waiting times
• Project management for Future City projects
• Maintenance of Smart City committee
• Number of WHS incidents
• Lost time workers compensation claims
• Diversity of Council's workforce
City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020112
113
INN
OVA
TIV
E SU
PPO
RTIN
G S
TRAT
EGY
16.
1 Eng
age
in s
trat
egic
pla
nnin
g an
d im
plem
ent i
nnov
ativ
e
solu
tions
to m
anag
e th
e gr
owth
of o
ur C
ity
Ref
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
6.1.1
�De
velo
p th
e C
ity's
stra
tegi
c pl
anni
ng
fram
ewor
k to
sup
port
gr
owth
6.1.1
.1C
onso
lidat
e th
e LE
Ps, D
CPs
and
C
ontr
ibut
ions
Pla
ns th
at a
pply
acr
oss
the
City
XX
XLE
P co
nsol
idat
edO
ngoi
ngG
roup
Man
ager
C
ity S
trat
egy
6.1.1
.2Fi
nalis
e an
d im
plem
ent t
he P
arra
mat
ta
CBD
Pla
nnin
g Pr
opos
al, P
arra
mat
ta
CBD
Dev
elop
men
t Con
trol
Pla
n an
d Pa
rram
atta
CBD
Infra
stru
ctur
e St
rate
gy
XX
XPl
ans
endo
rsed
by
Cou
ncil
Ong
oing
6.1.1
.3Su
ppor
t the
dev
elop
men
t of p
ositi
ons
to a
dvoc
ate
on k
ey S
tate
Gov
ernm
ent
issu
es
XX
XId
entif
y an
d pu
rsue
re
gula
r adv
ocac
y op
port
uniti
es w
ith
Min
iste
r and
MPs
Ong
oing
Chi
ef o
f Sta
ff
6.1.1
.4Re
view
dev
elop
er c
ontr
ibut
ions
, pr
oces
ses
and
finan
cial
pla
nnin
g
XX
XC
ontr
ibut
ion
plan
s re
view
ed
Ong
oing
Gro
up M
anag
er
City
Str
ateg
y
6.1.1
.5Pr
epar
atio
n of
a L
ocal
Str
ateg
ic
Plan
ning
Sta
tem
ent a
nd lo
cal H
ousi
ng
Stra
tegy
XX
Loca
l Str
ateg
ic
Plan
ning
Sta
tem
ent
prep
ared
July
202
0
6.1.
2�W
ork
in p
artn
ersh
ips
to
prep
are
Prec
inct
Pla
ns
that
mee
ts th
e ne
eds
of
the
City
of P
arra
mat
ta
6.1.
2.1
Con
tinue
to w
ork
with
sta
keho
lder
s on
key
pre
cinc
ts in
clud
ing:
Cam
ellia
, Ca
rling
ford
, Car
ter S
treet
, Epp
ing
Tow
n Ce
ntre
inco
rpor
atin
g a
trans
port
plan
, G
ranv
ille, M
elro
se P
ark,
Parra
mat
ta
Nor
th, P
arra
mat
ta R
oad,
Ros
ehill,
Syd
ney
Oly
mpi
c Pa
rk, T
elop
ea, W
entw
orth
Poi
nt
Wen
twor
thvi
lle a
nd W
estm
ead
XX
XPr
ecin
ct P
lans
en
dors
ed b
y C
ounc
ilO
ngoi
ng
KEY
: Del
iver
Part
ner
A
dvoc
ate
114 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
INN
OVA
TIV
E SU
PPO
RTIN
G S
TRAT
EGY
16.
1 Eng
age
in s
trat
egic
pla
nnin
g an
d im
plem
ent i
nnov
ativ
e
solu
tions
to m
anag
e th
e gr
owth
of o
ur C
ity
Ref
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
6.1.
3Ta
ckle
ineq
ualit
y th
roug
h le
adin
g so
cial
inno
vatio
n co
llabo
ratio
n be
twee
n bu
sine
ss, c
omm
unity
, go
vern
men
t and
ph
ilant
hrop
y
6.1.
3.1
Mon
itor a
nd re
port
pro
gres
s on
the
impl
emen
tatio
n of
Soc
ially
Sus
tain
able
Pa
rram
atta
Fra
mew
ork
XX
XA
nnua
l Act
ion
Plan
del
iver
ed a
nd
repo
rted
qua
rter
ly
Qua
rter
ly
repo
rtG
roup
Man
ager
C
ity S
trat
egy
6.1.
3.2
Impl
emen
t the
Soc
ial I
nves
tmen
t A
ctio
n Pl
an 2
018-
2021
XX
XA
nnua
l Act
ion
Plan
del
iver
ed a
nd
repo
rted
qua
rter
ly
Qua
rter
ly
repo
rtG
roup
Man
ager
So
cial
& C
omm
unity
Se
rvic
es
6.1.
4�De
velo
p an
d im
plem
ent
a lo
ng te
rm s
trat
egic
pl
an fo
r the
pro
visi
on o
f so
cial
infra
stru
ctur
e to
m
eet t
he n
eeds
of t
he
com
mun
ity
6.1.
4.1
Fina
lise
the
Soci
al In
frast
ruct
ure
Stra
tegy
and
pre
pare
impl
emen
tatio
n pl
ans
for c
omm
unity
faci
litie
s an
d op
en s
pace
and
recr
eatio
n as
sets
XX
XSt
rate
gy e
ndor
sed
by
Cou
ncil
Dec
embe
r 201
8G
roup
Man
ager
C
ity S
trat
egy
KEY
: Del
iver
Part
ner
A
dvoc
ate
115
INN
OVA
TIV
E - S
UPP
ORT
ING
STR
ATEG
Y 2
6.2
Supp
ort c
olla
bora
tion
and
part
ners
hips
to d
eliv
er k
ey o
utco
mes
for o
ur C
ity
Ref
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
6.2.
1Le
vera
ge
part
ners
hips
with
St
ate
Gov
ernm
ent,
peak
bus
ines
s, an
d in
dust
ry g
roup
s
6.2.
1.1
Wor
k w
ith lo
cal b
usin
esse
s to
ens
ure
fans
re
mai
n co
nnec
ted
with
the
CBD
dur
ing
the
cons
truc
tion
phas
e of
the
Wes
tern
Syd
ney
stad
ium
and
oth
er c
ritic
al C
ity p
roje
cts
XFo
rmal
arr
ange
men
ts
esta
blis
hed,
initi
ativ
es
impl
emen
ted
and
repo
rted
qua
rter
ly
Ong
oing
Gro
up M
anag
er
City
Eco
nom
y
6.2.
1.2
Supp
ort a
ctiv
ities
to e
ncou
rage
and
m
aint
ain
visi
tatio
n to
the
Parr
amat
ta
CBD
dur
ing
the
deliv
ery
of s
igni
fican
t in
frast
ruct
ure
proj
ects
incl
udin
g Li
ght R
ail,
Parr
amat
ta S
quar
e an
d a
new
Mus
eum
XX
XA
ctiv
ities
del
iver
ed
durin
g co
nstr
uctio
n st
ages
, rep
orte
d qu
arte
rly
Ong
oing
6.2.
1.3
Con
tinue
to p
rom
ote
loca
l bus
ines
ses
and
loca
l inv
estm
ent o
ppor
tuni
ties
thro
ugh
targ
eted
pro
mot
ion
and
com
mun
icat
ion
activ
ities
XX
XA
ctiv
ities
del
iver
ed a
nd
repo
rted
qua
rter
lyO
ngoi
ng
6.2.
1.4
Dev
elop
par
tner
ship
s w
ith k
ey n
atio
nal
spor
t and
tour
ism
org
anisa
tions
bas
ed in
th
e C
ity o
f Par
ram
atta
XX
XPa
rtne
rshi
ps e
stab
lishe
d an
d ac
tiviti
es re
port
ed
quar
terly
Ong
oing
KEY
: Del
iver
Part
ner
A
dvoc
ate
116 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
INN
OVA
TIV
E - S
UPP
ORT
ING
STR
ATEG
Y 2
6.2
Supp
ort c
olla
bora
tion
and
part
ners
hips
to d
eliv
er k
ey o
utco
mes
for o
ur C
ity
Ref
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
6.2.
1Le
vera
ge
part
ners
hips
with
St
ate
Gov
ernm
ent,
peak
bus
ines
s, an
d in
dust
ry g
roup
s
6.2.
1.1
Wor
k w
ith lo
cal b
usin
esse
s to
ens
ure
fans
re
mai
n co
nnec
ted
with
the
CBD
dur
ing
the
cons
truc
tion
phas
e of
the
Wes
tern
Syd
ney
stad
ium
and
oth
er c
ritic
al C
ity p
roje
cts
XFo
rmal
arr
ange
men
ts
esta
blis
hed,
initi
ativ
es
impl
emen
ted
and
repo
rted
qua
rter
ly
Ong
oing
Gro
up M
anag
er
City
Eco
nom
y
6.2.
1.2
Supp
ort a
ctiv
ities
to e
ncou
rage
and
m
aint
ain
visi
tatio
n to
the
Parr
amat
ta
CBD
dur
ing
the
deliv
ery
of s
igni
fican
t in
frast
ruct
ure
proj
ects
incl
udin
g Li
ght R
ail,
Parr
amat
ta S
quar
e an
d a
new
Mus
eum
XX
XA
ctiv
ities
del
iver
ed
durin
g co
nstr
uctio
n st
ages
, rep
orte
d qu
arte
rly
Ong
oing
6.2.
1.3
Con
tinue
to p
rom
ote
loca
l bus
ines
ses
and
loca
l inv
estm
ent o
ppor
tuni
ties
thro
ugh
targ
eted
pro
mot
ion
and
com
mun
icat
ion
activ
ities
XX
XA
ctiv
ities
del
iver
ed a
nd
repo
rted
qua
rter
lyO
ngoi
ng
6.2.
1.4
Dev
elop
par
tner
ship
s w
ith k
ey n
atio
nal
spor
t and
tour
ism
org
anisa
tions
bas
ed in
th
e C
ity o
f Par
ram
atta
XX
XPa
rtne
rshi
ps e
stab
lishe
d an
d ac
tiviti
es re
port
ed
quar
terly
Ong
oing
INN
OVA
TIV
E - S
UPP
ORT
ING
STR
ATEG
Y 2
6.2
Supp
ort c
olla
bora
tion
and
part
ners
hips
to d
eliv
er k
ey o
utco
mes
for o
ur C
ity
Ref
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
6.2.
2Ta
ckle
di
sadv
anta
ge
thro
ugh
impl
emen
ting
a pr
imar
y pr
even
tion
fram
ewor
k fo
r th
e pr
even
tion
of
dom
estic
and
fam
ily
viol
ence
6.2.
2.1
Impl
emen
t Cou
ncil's
Dom
estic
and
Fam
ily
Viol
ence
Act
ion
Plan
XA
ctio
n Pl
an
impl
emen
ted
Ong
oing
Gro
up M
anag
er
Soci
al &
Com
mun
ity
Serv
ices
6.2.
2.2
Tria
l the
Loc
al G
over
nmen
t Too
lkit
for t
he
prev
entio
n of
fam
ily a
nd d
omes
tic v
iole
nce
and
safe
ty
XTr
ial c
ompl
eted
June
201
9
6.2.
3Bu
ildin
g gr
eat
com
mun
ity
capa
citie
s by
pa
rtne
ring
with
lo
cal s
port
s cl
ubs,
peak
spo
rtin
g bo
dies
, sch
ools
an
d co
mm
unity
gr
oups
to im
prov
e th
eir c
apab
ility
and
su
stai
nabi
lity
6.2.
3.1
Spor
ts c
lub
liais
on, p
artn
ersh
ips
with
pr
ogra
m p
rovi
ders
to d
eliv
er M
obile
Act
ive
Hea
lth P
roje
ct, A
ctiv
e Pa
rram
atta
and
Sc
hool
Hol
iday
pro
gram
s, an
d sp
ecia
l pr
ojec
ts, s
uch
as G
irls
in S
port
s an
d D
isabi
lity
Incl
usio
n A
ctio
n D
ay
XX
XPr
ogra
ms
deliv
ered
Ong
oing
KEY
: Del
iver
Part
ner
A
dvoc
ate
117
INN
OVA
TIV
E - S
UPP
ORT
ING
STR
ATEG
Y 3
6.3
Embr
ace
tech
nolo
gy, c
reat
ivity
and
inno
vatio
n to
sol
ve c
ompl
ex p
robl
ems
and
impr
ove
our C
ity
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
6.3.
1D
eliv
er p
rofe
ssio
nal,
resp
onsi
ve
and
inno
vativ
e cu
stom
er s
ervi
ce to
ou
r com
mun
ity in
clud
ing
onlin
e se
rvic
e de
liver
y
6.3.
1.1
Impr
ove
the
capa
bilit
y of
the
Cus
tom
er
Serv
ice
Requ
est s
yste
m a
nd C
ounc
il’s
cust
omer
ser
vice
pro
cess
es
XIm
plem
ent
impr
ovem
ents
to
Cus
tom
er R
eque
st
Syst
em a
nd p
roce
sses
June
201
9C
hief
C
usto
mer
O
ffic
ier
6.3.
1.2
Impl
emen
t out
com
es o
f ser
vice
ex
celle
nce
revi
ew to
impr
ove
cust
omer
se
rvic
e pr
oces
ses
and
furt
her e
nhan
cing
th
e po
sitiv
e cu
stom
er e
xper
ienc
e of
co
unci
l
XPr
ojec
ts c
ompl
eted
on
time
and
with
in b
udge
tJu
ne 2
020
6.3.
2En
hanc
e C
ounc
il's P
roje
ct
Man
agem
ent a
nd C
ontin
uous
Im
prov
emen
t fra
mew
orks
to
max
imis
e ef
fect
iven
ess
and
effic
ienc
y of
Cou
ncil
serv
ices
and
ex
pend
iture
6.3.
2.1
Build
and
enh
ance
Pro
ject
Man
agem
ent
capa
bilit
y in
Cou
ncil
wor
kfor
ce th
roug
h tr
aini
ng, c
oach
ing
and
men
torin
g
XX
XSt
aff t
rain
ed
Ong
oing
Gro
up M
anag
er
Proj
ect
Man
agem
ent
Off
ice
6.3.
2.2
Impl
emen
t a ri
goro
us p
roje
ct ri
sk a
nd
cont
rols
fram
ewor
k
XX
XFr
amew
ork
esta
blis
hed
and
impl
emen
ted
Ong
oing
6.3.
2.3
Impl
emen
t and
em
bed
Con
tinuo
us
Impr
ovem
ent a
nd In
nova
tion
ca
pabi
litie
s in
Cou
ncil
XX
XN
umbe
r of
impr
ovem
ents
im
plem
ente
d
Ong
oing
Chi
ef
Cus
tom
er
Off
icie
r
KEY
: Del
iver
Part
ner
A
dvoc
ate
118 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
INN
OVA
TIV
E - S
UPP
ORT
ING
STR
ATEG
Y 3
6.3
Embr
ace
tech
nolo
gy, c
reat
ivity
and
inno
vatio
n to
sol
ve c
ompl
ex p
robl
ems
and
impr
ove
our C
ity
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
6.3.
3�Bu
ild C
ounc
il’s c
apac
ity to
m
onito
r and
inve
stig
ate
com
plia
nce
mat
ters
acr
oss
the
publ
ic d
omai
n, e
nviro
nmen
tal
heal
th a
nd b
uild
ing
com
plia
nce
area
s to
man
age
the
impa
cts
of
grow
th a
nd n
ew in
frast
ruct
ure
and
enha
nce
com
mun
ity
wel
lbei
ng a
nd n
eigh
bour
hood
am
enity
6.3.
3.1
Prep
are
a bu
sine
ss c
ase
to e
xpan
d C
ounc
il’s c
apac
ity to
del
iver
com
plia
nce
and
regu
lato
ry a
ctiv
ities
, par
ticul
arly
ar
ound
hot
spo
t dev
elop
men
t site
s an
d gr
owth
are
as
XX
XBu
sine
ss a
nd
reco
mm
enda
tions
co
nsid
ered
by
Exec
utiv
e Te
am
Ong
oing
Gro
up M
anag
er
Regu
lato
ry
Serv
ices
6.3.
3.2
Impl
emen
t mar
ketin
g st
rate
gies
to
pro
mot
e C
ounc
il’s C
ertif
icat
ion,
Sw
imm
ing
Pool
and
Fire
Saf
ety
com
plia
nce
serv
ices
XX
Num
ber o
f mar
ketin
g co
llate
ral d
istr
ibut
ed
acro
ss d
iffer
ent m
eans
.
Ong
oing
6.3.
4Im
prov
e C
ounc
il’s s
yste
ms
and
re
spon
sive
ness
to s
ervi
ce re
ques
ts,
part
icul
arly
rela
ted
to C
ounc
il’s
regu
lato
ry fu
nctio
ns
6.3.
4.1
Dev
elop
and
impl
emen
t an
impr
ovem
ent
plan
, inc
ludi
ng te
chno
logy
sol
utio
ns
and
stre
amlin
ed p
roce
sses
to im
prov
e pe
rform
ance
in re
latio
n to
man
agem
ent
of o
utst
andi
ng s
ervi
ce re
ques
ts a
nd
insp
ectio
ns
XX
Impr
ovem
ent P
lan
impl
emen
ted
June
202
0
6.3.
5Im
plem
ent C
BD C
ultu
ral P
lan:
Goa
l 4: O
ur C
ity in
cuba
tes
crea
tivity
, ind
ustr
y an
d ne
w
know
ledg
e
6.3.
5.1
Gro
w o
ppor
tuni
ties
for i
ndus
try
part
ners
hips
that
del
iver
new
cul
tura
l as
sets
and
exp
erie
nces
and
soc
ial a
nd
econ
omic
ben
efits
XX
XN
ew c
ultu
ral
part
ners
hips
and
ex
perie
nces
est
ablis
hed
Ong
oing
Gro
up
City
Cul
ture
6.3.
6In
vest
igat
e da
ta d
riven
sol
utio
ns
and
Smar
t City
initi
ativ
es to
hel
p ad
dres
s th
e co
mpl
ex c
halle
nges
fa
cing
the
City
6.3.
6.1
Dev
elop
real
-tim
e m
onito
ring
and
anal
ysis
cap
abili
ty to
und
erst
and
the
City
’s co
nditi
on a
nd p
ilot n
ew p
roje
cts
to
impr
ove
serv
ice
deliv
ery
XX
XPr
ojec
t bus
ines
s ca
ses
prep
ared
and
con
side
red
by a
dvis
ory
com
mitt
ee
Ong
oing
Gro
up M
anag
er
Futu
re C
ity
KEY
: Del
iver
Part
ner
A
dvoc
ate
119
INN
OVA
TIV
E - S
UPP
ORT
ING
STR
ATEG
Y 3
6.3
Embr
ace
tech
nolo
gy, c
reat
ivity
and
inno
vatio
n to
sol
ve c
ompl
ex p
robl
ems
and
impr
ove
our C
ity
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
6.3.
7D
evel
op a
n in
nova
tive
digi
tal
mar
ketin
g ap
proa
ch6.
3.7.
1
Dev
elop
a D
igita
l Mar
ketin
g St
rate
gy
XX
Stra
tegy
pre
pare
d an
d co
nsid
ered
by
Exec
utiv
e Te
am
June
202
0G
roup
Man
ager
C
ity Id
entit
y
6.3.
8Pr
ovid
e In
form
atio
n te
chno
logy
sy
stem
s to
sup
port
Cou
ncil’s
se
rvic
es d
eliv
ery
and
resp
ond
to
cust
omer
s
6.3.
8.1
Prep
are
the
ICT
Stra
tegi
c Pl
an
com
pone
nt o
f Cou
ncil’s
Res
ourc
ing
Stra
tegy
XX
XIC
T St
rate
gy d
ocum
ent
com
plet
ed a
nd re
view
ed
annu
ally
for c
ontin
ued
alig
nmen
t with
Cou
ncil’s
st
rate
gy
Ong
oing
Gro
up M
anag
er
Info
rmat
ion
Tech
nolo
gy
6.3.
8.2
Dev
elop
and
del
iver
an
Impl
emen
tatio
n Pl
an fo
r the
new
ICT
Stra
tegi
c Pl
an
XX
XKe
y pr
ojec
ts id
entif
ied
and
alig
ned
with
C
ounc
il’s D
eliv
ery
Prog
ram
. Man
aged
and
re
port
ed th
roug
h Pr
ojec
t M
anag
emen
t Offi
ce
Ong
oing
Chi
ef o
f In
form
atio
n Te
chno
logy
6.3.
8.3
Con
tinue
to im
plem
ent t
he p
riorit
y ac
tions
from
Cou
ncil’s
Cyb
er S
ecur
ity
Stra
tegy
to m
inim
ise
risk
of d
ata
loss
and
ex
tern
al th
reat
s to
sys
tem
s an
d di
gita
l as
sets
XX
XC
ompl
etio
n of
key
ac
tions
iden
tifie
d in
re
view
.
Resp
onsi
vene
ss to
an
d ad
ditio
nal a
ctio
ns
iden
tifie
d in
futu
re
annu
al a
udits
Ong
oing
6.3.
8.4
Con
tinue
to d
evel
op a
nd im
plem
ent
‘mob
ility
sol
utio
ns’ t
o su
ppor
t Cou
ncil’s
se
rvic
es, a
s id
entif
ied
by C
ounc
il’s S
ervi
ce
Exce
llenc
e Pr
ogra
m
XX
XM
easu
red
with
in th
e Se
rvic
e Ex
celle
nce
Prog
ram
Ong
oing
KEY
: Del
iver
Part
ner
A
dvoc
ate
120 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
INN
OVA
TIV
E - S
UPP
ORT
ING
STR
ATEG
Y 4
6.4
Att
ract
lead
ing
rese
arch
, edu
catio
n an
d tr
aini
ng fa
cilit
ies
to P
arra
mat
taRe
f. Pr
inci
pal A
ctiv
ityFo
cus
Are
a18
/19
19/2
020
/21
Mea
sure
Ta
rget
Resp
onsi
bilit
y
6.4.
1D
evel
op a
City
mar
ketin
g st
rate
gy t
o po
sitio
n Pa
rram
atta
as
a p
lace
whe
re p
eopl
e w
ant t
o liv
e, w
ork,
stu
dy a
nd p
lay
6.4.
1.1
Ana
lyse
com
mun
ity d
riven
dat
a su
ch
as lo
ngitu
dina
l per
cept
ion
trac
ker a
nd
com
mun
ity s
atis
fact
ion
surv
ey
XX
XPe
rcep
tion
data
re
port
ed to
Exe
cutiv
e Te
am to
info
rm
deci
sion
s
Ann
ually
Gro
up M
anag
er
City
Iden
tity
6.4.
1.2
Und
erta
ke C
ity m
arke
ting
activ
ities
to ra
ise
the
prof
ile o
f Par
ram
atta
as
a pl
ace
to
wor
k, in
vest
and
do
busi
ness
, res
ultin
g in
an
incr
ease
in in
vest
men
t and
vis
itatio
n
XX
XM
arke
ting
activ
ities
de
liver
ed a
s pe
r sc
hedu
le
Visi
tatio
n an
d in
vest
men
t ben
efits
Ong
oing
Incr
easi
ng
6.4.
2W
ork
with
NSW
Gov
ernm
ent t
o up
grad
e an
d ex
pand
ser
vice
s an
d fa
cilit
ies
at W
estm
ead
Hea
lth P
reci
nct
6.4.
2.1
Via
the
Wes
tmea
d A
llian
ce, s
ucce
ssfu
lly
impl
emen
t the
reco
mm
enda
tions
out
lined
in
the
Wes
tmea
d St
rate
gic
Visi
on 2
016
– 20
36 a
nd a
dvoc
ate
for W
estm
ead
Inno
vatio
n/M
edic
al P
reci
nct t
o be
re
cogn
ized
as
on ‘i
nnov
atio
n pr
ecin
ct’ b
y th
e N
SW G
over
nmen
t to
attr
act i
ncre
ased
in
frast
ruct
ure
and
inve
stm
ent
XX
XA
ctio
ns im
plem
ente
d an
d re
port
ed to
W
estm
ead
Alli
ance
Ann
ually
G
roup
Man
ager
C
ity S
trat
egy
6.4.
2.2
Prom
ote
Wes
tmea
d H
ealth
Pre
cinc
t as
Aus
tral
ia’s
lead
ing
med
ical
rese
arch
cen
tre
XX
XPa
rtic
ipat
ion
in
Wes
tmea
d A
llian
ceO
ngoi
ngG
roup
Man
ager
C
ity E
cono
my
KEY
: Del
iver
Part
ner
A
dvoc
ate
121
INN
OVA
TIV
E - S
UPP
ORT
ING
STR
ATEG
Y 5
6.5
Man
age
the
City
's as
sets
and
fina
ncia
l res
ourc
es in
a re
spon
sibl
e m
anne
r an
d pr
ovid
e th
e be
st p
ossi
ble
serv
ices
for t
he c
omm
unity
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
6.5.
1D
evel
opm
ent a
nd
impl
emen
tatio
n of
Ass
et
Man
agem
ent P
olic
y, S
trat
egy,
Pl
an(s
) and
Pro
gram
s to
re
duce
rene
wal
bac
klog
and
m
eet c
omm
unity
nee
ds
6.5.
1.1
Und
erta
ke a
naly
sis
and
mod
ellin
g to
sup
port
th
e pr
epar
atio
n of
a n
ew a
sset
man
agem
ent
polic
y, s
trat
egy
and
plan
(s),
incl
udin
g as
set
eval
uatio
n, c
ondi
tion
asse
ssm
ent a
nd te
n-ye
ar
capi
tal r
enew
al p
rogr
am
XX
XA
sset
Man
agem
ent
Polic
y, S
trat
egy
and
Plan
s ad
opte
d an
d re
view
ed
Con
ditio
n as
sess
men
t pr
ogra
m p
repa
red
for
each
ass
et c
lass
(5 y
ear
rolli
ng p
rogr
am)
30 J
une
annu
ally
Ann
ually
Gro
up M
anag
er
City
Ass
ets
&
Envi
ronm
ent
6.5.
1.2
Und
erta
ke d
etai
led
cons
ulta
tion
with
the
com
mun
ity re
gard
ing
serv
ice
leve
ls, t
he
prio
ritisa
tion
of e
xpen
ditu
re a
nd m
aint
enan
ce
of C
omm
unity
ass
ets
XX
XC
omm
unity
leve
ls o
f se
rvic
e de
term
ined
and
in
clud
ed w
ithin
Ass
et
Man
agem
ent P
lan
Ong
oing
Chi
ef F
inan
cial
O
ffic
er
6.5.
1.3
Aud
it as
sets
to e
stab
lish
cond
ition
bas
elin
e w
ithin
new
LG
A b
ound
arie
s, C
ondi
tion
asse
ss
and
Valu
e A
sset
s
XX
XC
ondi
tion
asse
ssm
ent
prog
ram
for e
ach
asse
t cl
ass
on a
5 y
ear r
ollin
g pr
ogra
m
On
trac
k
6.5.
1.4
Dev
elop
bui
ldin
g ca
pita
l ren
ewal
and
m
aint
enan
ce p
rogr
ams
for a
ll C
ounc
il bu
ildin
gs a
nd p
rovi
de a
dvic
e to
info
rm C
apita
l an
d O
pera
tiona
l pro
gram
s
XX
XBu
ildin
gs li
fecy
cle
expe
nditu
re p
rogr
ams
deve
lope
d, a
dopt
ed a
nd
revi
ewed
Ann
ually
Gro
up M
anag
er
City
Ass
ets
&
Envi
ronm
ent
KEY
: Del
iver
Part
ner
A
dvoc
ate
122 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
INN
OVA
TIV
E - S
UPP
ORT
ING
STR
ATEG
Y 5
6.5
Man
age
the
City
's as
sets
and
fina
ncia
l res
ourc
es in
a re
spon
sibl
e m
anne
r an
d pr
ovid
e th
e be
st p
ossi
ble
serv
ices
for t
he c
omm
unity
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
6.5.
2Bu
ild a
nd m
aint
ain
the
City
’s es
sent
ial i
nfra
stru
ctur
e an
d as
sets
, as
iden
tifie
d by
the
Cap
ital W
orks
Pro
gram
6.5.
2.1
Del
iver
y pr
iorit
y sc
hem
es fo
r new
or r
enew
al
of c
omm
unity
ass
ets:
- St
orm
wat
er D
rain
age
Con
stru
ctio
n-
Pede
stria
n A
cces
s an
d M
obili
ty P
lan
(PA
MP)
-
Road
s Re
pair
and
Reha
bilit
atio
n-
Park
s Im
prov
emen
t -
Kerb
and
Gut
ter
- St
reet
ligh
ting
XX
XC
apita
l wor
ks p
rogr
am
deliv
ered
as
per
sche
dule
and
exp
ende
d w
ithin
bud
get
Ong
oing
Man
ager
C
ity A
sset
s &
En
viro
nmen
t
6.5.
3Pr
ovid
e flo
od, c
atch
men
t, st
orm
wat
er m
anag
emen
t to
pre
vent
or m
inim
ise
the
impa
cts
of fl
oodi
ng
6.5.
3.1
Und
erta
ke fl
ood
risk
man
agem
ent,
man
agem
ent o
f sto
rmw
ater
dra
inag
e as
sets
and
Cou
ncil's
pre
scrib
ed d
ams
(Lak
e Pa
rram
atta
& M
cCoy
Par
k de
tent
ion
basi
n ,
Nor
thm
ead
Rese
rve,
Mui
rfie
ld G
olf C
ours
e &
Eppi
ng W
est P
ark)
XX
XC
ivil
wor
ks p
rogr
ams
deliv
ered
as
per
sche
dule
and
exp
ende
d w
ithin
bud
get
Ong
oing
Gro
up M
anag
er
City
Ass
ets
&
Envi
ronm
ent
6.5.
3.2
Revi
ew a
nd m
aint
ain
the
Parr
amat
ta R
iver
Fl
ood
Stud
y
XX
XRe
view
com
plet
ed a
nd
data
upd
ated
Ann
ually
KEY
: Del
iver
Part
ner
A
dvoc
ate
123
INN
OVA
TIV
E - S
UPP
ORT
ING
STR
ATEG
Y 5
6.5
Man
age
the
City
's as
sets
and
fina
ncia
l res
ourc
es in
a re
spon
sibl
e m
anne
r an
d pr
ovid
e th
e be
st p
ossi
ble
serv
ices
for t
he c
omm
unity
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
6.5.
4Im
prov
e th
e lo
ng-t
erm
fin
anci
al s
usta
inab
ility
of
Cou
ncil
serv
ices
and
co
mm
unity
ass
ets
6.5.
4.1
Prep
are
a Lo
ng T
erm
Fin
anci
al P
lan
and
revi
ew a
nnua
lly
XX
XA
ppro
ved
by C
ounc
il A
nnua
lly
by 3
0 Ju
ne
Chi
ef
Fina
ncia
l O
ffic
er
6.5.
4.2
Dev
elop
opt
ions
for h
arm
onisa
tion
of ra
tes
acro
ss th
e Lo
cal G
over
nmen
t Are
a
XX
Opt
ions
con
side
red
by
Cou
ncil
June
202
0
6.5.
4.3
Impl
emen
t new
ratin
g st
ruct
ure
XN
ew ra
ting
stru
ctur
e en
dors
ed b
y C
ounc
ilby
1 Ju
ly
2021
6.5.
4.4
Ensu
re b
est p
ract
ice
proc
urem
ent a
nd
cont
ract
man
agem
ent t
hat i
s fo
cuse
d on
va
lue
for m
oney
out
com
es
XX
XPr
ocur
emen
t rep
ort
reco
mm
enda
tions
fully
op
erat
iona
l
2019
6.5.
5Im
prov
e th
e lo
ng-t
erm
fin
anci
al s
usta
inab
ility
of
Cou
ncil
serv
ices
and
co
mm
unity
ass
ets
6.5.
5.1
Ensu
re C
ounc
il's F
inan
cial
Sta
tem
ents
rece
ive
a cl
ean
repo
rt fr
om N
SW A
udit
Offi
ce
XX
XFi
nanc
ial S
tate
men
ts
appr
oved
by
Cou
ncil
and
repo
rt is
sued
by
NSW
Aud
it O
ffice
Ann
ually
, by
31
Oct
ober
6.5.
5.2
Con
tinuo
usly
impr
ove
Cou
ncils
fina
ncia
l sy
stem
s an
d re
port
ing
Plat
form
s
XX
XTM
1 mod
ules
refin
ed
acco
rdin
g to
bus
ines
s ne
eds
Ong
oing
KEY
: Del
iver
Part
ner
A
dvoc
ate
124 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
INN
OVA
TIV
E - S
UPP
ORT
ING
STR
ATEG
Y 5
6.5
Man
age
the
City
's as
sets
and
fina
ncia
l res
ourc
es in
a re
spon
sibl
e m
anne
r an
d pr
ovid
e th
e be
st p
ossi
ble
serv
ices
for t
he c
omm
unity
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
6.5.
6Im
prov
e th
e di
vers
ity o
f C
ounc
il's w
orkf
orce
to re
flect
th
e co
mm
unity
we
serv
e
6.5.
6.1
Impl
emen
t ATS
I Em
ploy
men
t Str
ateg
y an
d D
isabi
lity
Incl
usio
n A
ctio
n Pl
an to
ens
ure
a di
vers
e w
orkf
orce
for C
ounc
il
XX
XA
ctio
ns im
plem
ente
d an
d re
port
ed
Wor
kfor
ce d
iver
sity
re
flect
s de
mog
raph
ic
Ann
ually
Chi
ef o
f Peo
ple
& C
hang
e
6.5.
7C
ontr
ibut
e to
the
revi
ew
and
upda
te o
f a R
esou
rcin
g St
rate
gy to
sup
port
im
plem
enta
tion
of th
e C
omm
unity
Str
ateg
ic P
lan
and
plan
for o
ur w
orkf
orce
nee
ds
6.5.
7.1
Ann
ually
revi
ew C
ounc
il’s W
orkf
orce
M
anag
emen
t Str
ateg
y to
add
ress
the
hum
an
reso
urci
ng re
quire
men
ts o
f a C
ounc
il’s n
ew
Del
iver
y Pr
ogra
m
XX
XW
orkf
orce
Man
agem
ent
Stra
tegy
upd
ated
Ann
ually
6.5.
8Im
prov
e ou
r sta
ff an
d le
ader
ship
ski
lls, c
apab
ilitie
s an
d w
ellb
eing
to m
eet t
he
need
s of
the
com
mun
ity
6.5.
8.1
Con
tinue
to d
evel
op, r
evie
w a
nd im
plem
ent
an in
tegr
ated
HR
syst
em to
add
ress
the
chan
ging
nee
ds o
f the
Cou
ncil.
XX
XPh
ase
1 - D
eliv
er c
urre
nt
stat
e pr
oces
ses,
HR
syst
ems
high
leve
l req
uire
men
ts
and
reco
mm
enda
tions
fo
r sys
tem
util
isatio
n,
augm
enta
tion
or
repl
acem
ent.
Phas
e 2
- Sy
stem
ut
ilisa
tion,
aug
men
tatio
n or
re
plac
emen
t
Phas
e 1 -
D
ecem
ber
2019
Phas
e 2
- Ju
ne 2
021
6.5.
8.2
Con
tinue
to d
evel
op, r
evie
w a
nd im
plem
ent
the
Wor
kpla
ce H
ealth
& S
afet
y M
anag
emen
t sy
stem
, inc
ludi
ng c
ompl
ianc
e re
quire
men
ts,
risk
miti
gatio
n, in
jury
man
agem
ent a
nd h
ealth
an
d w
ellb
eing
XX
XD
ownw
ards
tren
d –
eith
er to
reac
h ta
rget
or
to m
eet b
est p
ract
ice
of
Zero
Mon
thly
6.5.
8.3
Dev
elop
and
incr
ease
the
capa
bilit
ies
of
lead
ers
and
staf
f acr
oss
the
orga
nisa
tion
thro
ugh
impl
emen
ting
capa
bilit
y fra
mew
orks
an
d de
velo
pmen
t pro
gram
s to
pos
ition
C
ounc
il fo
r the
futu
re
XX
Phas
e 1 D
evel
opm
ent o
f C
apab
ilitie
s Fr
amew
ork
Phas
e 2
Rollo
ut a
cros
s C
ounc
il
Phas
e 1 -
D
ecem
ber
2019
Phas
e 2
- Ju
ne 2
021
KEY
: Del
iver
Part
ner
A
dvoc
ate
125
INN
OVA
TIV
E - S
UPP
ORT
ING
STR
ATEG
Y 5
6.5
Man
age
the
City
's as
sets
and
fina
ncia
l res
ourc
es in
a re
spon
sibl
e m
anne
r an
d pr
ovid
e th
e be
st p
ossi
ble
serv
ices
for t
he c
omm
unity
Ref.
Prin
cipa
l Act
ivity
Focu
s A
rea
18/1
919
/20
20/2
1M
easu
re
Targ
etRe
spon
sibi
lity
6.5.
9M
itiga
te ri
sks
to h
uman
and
en
viro
nmen
tal h
ealth
, for
the
bene
fit o
f bot
h th
e pu
blic
, an
d em
ploy
ees
carr
ying
out
w
ork
at J
ames
Har
dy le
gacy
as
best
os s
ites
6.5.
9.1
Iden
tify,
test
, and
whe
re a
ppro
pria
te tr
eat,
Cou
ncil
owne
d or
man
aged
land
s af
fect
ed b
y Ja
mes
Har
die
lega
cy a
sbes
tos
cont
amin
atio
n of
soi
ls
XX
XSu
spec
ted
JH le
gacy
si
tes
are
prio
ritis
ed
for t
estin
g, a
nd w
here
ne
cess
ary,
trea
tmen
t, on
th
e ba
sis
of ri
sk.
Ong
oing
Gro
up M
anag
er
Gov
erna
nce
& Ri
sk
6.5.
9.2
Wor
k w
ith th
e re
leva
nt s
tate
age
ncie
s to
id
entif
y an
d re
gula
te la
nd w
ithin
the
City
of
Parr
amat
ta L
ocal
Gov
ernm
ent A
rea
that
is
know
n or
sus
pect
ed to
be
affe
cted
by
Jam
es
Har
die
lega
cy a
sbes
tos
cont
amin
atio
n.
XX
XO
ngoi
ng p
artic
ipat
ion
in H
ACA
wor
king
gro
ups
and
quar
terly
repo
rtin
g to
Aud
it Ri
sk a
nd
Impr
ovem
ent C
omm
ittee
Ong
oing
KEY
: Del
iver
Part
ner
A
dvoc
ate
126 City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020
127
City of Parramatta DRAFT Delivery Program 2018-2021 & Operational Plan 2019-2020128