Emotional Intelligence

Dr. Michelle Edmonds, RN, MSN, DNP Dean of Nursing, Allied Health, and Natural Science

Southside Virginia Community College

Define Emotional Intelligence Define the four domains of Emotional

Intelligence Discuss the concept of amygdala hijacking Discuss ways to increase Emotional

Intelligence Have fun and learn some things

Learning Objectives

The ability to identify, assess, manage the emotions of one's self, of others, and of groups

Emotional Intelligence is the convergence of three things: IQ, EQ, and Personality

Emotional Intelligence is the single best predictor of leadership success, personal success, and performance

What is Emotional Intelligence?

Video

Four Domains of Emotional Intelligence

Performance at Work Physical Health Mental Health Relationships

What does Emotional Intelligence Affect?

Understanding that you are reacting Understanding why you are reacting Tools

◦ Deal with Stress◦ Understand Stress Responses◦ Discover Stress-Busting Techniques

Self-Awareness

Amygdala Hijacking

Amygdala Hijacking

Anxious Tearful Can’t concentrate Heart racing Anger

How do you know if your amygdala has been hijacked?

Being able to control emotions Being able to realize that your amygdala is

hijacked and control your reaction If don’t understand your emotions, they will

resurface Shark Attack!!!!

Self Management

Recognizing symptoms Controlling physiologic symptoms – deep

breathing, meditating, sleep, count, etc. Don’t be a victim – they have no ability to

manage Realize when you are stressed Identify your stress response (agitation,

freezing, etc.) Discover good stress busting techniques

Self Management Tools

Use humor and play to deal with challenges These are natural things Take hardships in stride Simultaneously relax and energize yourself Become more creative Find enjoyable activities Schedule play time

Self Management Tools

Understand what is happening with those around you – are they happy, sad, anxious, etc.

Nonverbal communication Has the person had his/her amygdala

hijacked What makes you cue in to another’s

emotions In order to be aware of others, you must

have managed your own emotions

Social Awareness

Watch and Focus on the Other Person Make Eye Contact Listen Ask Step in Other’s Shoes Seek Whole Picture Catch the Mood in Room Pay Attention to Non-Verbal Cues

Tools to Social Awareness

Use your understanding of your emotions and those around you to create a successful interaction

See benefit of connecting positively with others

Listen and be interested in others Improves ability to hear and be heard Create safe environment Smooth over differences

Relationship Management

Only get mad on purpose Acknowledge feelings of others Be transparent Build trust/be trustworthy Be curious Ask people to help you understand their

side Resist comebacks/rebuttal

Strategies for Relationship Management

Stay focused in the present Don’t hold grudges View the situation as a way to resolve old

conflicts and feelings Choose your arguments End conflicts that can’t be resolved Agree to disagree…It is ok

Strategies for Relationship Management

What problems do people encounter with communication at work or with students?

Frustration/IrritationWorry/NervousnessAnger/AggravationDislikeDisappointment/Unhappiness

Communication Difficulties

Triangulation

Why do people triangulate?Relieve AnxietyFeel Helpless in a Relationship

What would be problem with triangulating?Emotionally ExhaustingNot Constructive

How can you prevent triangulation?Express Neutrality and Objectivity

Triangulation

Awareness Wheel Communication

Anyone can become angry- that is easy. But to be

angry with the right person, to the right degree, at the

right time, for the right purpose, and in the right

way- that is not easy.Aristotle