![Page 1: Zero email presentatie business event practice public v1.1a](https://reader034.vdocuments.mx/reader034/viewer/2022051513/547fda34b4af9f5e308b45b5/html5/thumbnails/1.jpg)
Zero Email Program
Huub Ritzema Groningen 18 oktober 2012
![Page 2: Zero email presentatie business event practice public v1.1a](https://reader034.vdocuments.mx/reader034/viewer/2022051513/547fda34b4af9f5e308b45b5/html5/thumbnails/2.jpg)
“Our ambition is to be a Zero email company within 3 years”
![Page 3: Zero email presentatie business event practice public v1.1a](https://reader034.vdocuments.mx/reader034/viewer/2022051513/547fda34b4af9f5e308b45b5/html5/thumbnails/3.jpg)
Global media exposure
![Page 4: Zero email presentatie business event practice public v1.1a](https://reader034.vdocuments.mx/reader034/viewer/2022051513/547fda34b4af9f5e308b45b5/html5/thumbnails/4.jpg)
33%<50
23%>100
44%>50<100
Email received per day
Email overload @ Atos
7% less than 1 hour
17% between 1 and 1,5 hours
20% between 1,5 and 2 hours
33% between 2 and 3 hours
23% more than 3 hours
Daily time spent on email
![Page 5: Zero email presentatie business event practice public v1.1a](https://reader034.vdocuments.mx/reader034/viewer/2022051513/547fda34b4af9f5e308b45b5/html5/thumbnails/5.jpg)
Oorzaak
![Page 6: Zero email presentatie business event practice public v1.1a](https://reader034.vdocuments.mx/reader034/viewer/2022051513/547fda34b4af9f5e308b45b5/html5/thumbnails/6.jpg)
Symptomen
![Page 7: Zero email presentatie business event practice public v1.1a](https://reader034.vdocuments.mx/reader034/viewer/2022051513/547fda34b4af9f5e308b45b5/html5/thumbnails/7.jpg)
7
09/04/2023
Dick WiersmaEvolutie
![Page 8: Zero email presentatie business event practice public v1.1a](https://reader034.vdocuments.mx/reader034/viewer/2022051513/547fda34b4af9f5e308b45b5/html5/thumbnails/8.jpg)
Hier sheet van symphony
What is social media tooling?Social networking
Social bookmarking
Tagging
Video
Instant messaging
Wiki
you
(micro) Blog
RSS
Community
Portal
DocumentCollaboration
Online mindmapping
Diversiteit aan tools
![Page 9: Zero email presentatie business event practice public v1.1a](https://reader034.vdocuments.mx/reader034/viewer/2022051513/547fda34b4af9f5e308b45b5/html5/thumbnails/9.jpg)
En dus… springen we in het diepeWiki’s, Office communicator, ECMHelping to start the change on the way to Enterprise Social Network
![Page 10: Zero email presentatie business event practice public v1.1a](https://reader034.vdocuments.mx/reader034/viewer/2022051513/547fda34b4af9f5e308b45b5/html5/thumbnails/10.jpg)
AN ENTERPRISE SOCIAL NETWORK?
![Page 11: Zero email presentatie business event practice public v1.1a](https://reader034.vdocuments.mx/reader034/viewer/2022051513/547fda34b4af9f5e308b45b5/html5/thumbnails/11.jpg)
![Page 12: Zero email presentatie business event practice public v1.1a](https://reader034.vdocuments.mx/reader034/viewer/2022051513/547fda34b4af9f5e308b45b5/html5/thumbnails/12.jpg)
Analyse: van huidige tools…
![Page 13: Zero email presentatie business event practice public v1.1a](https://reader034.vdocuments.mx/reader034/viewer/2022051513/547fda34b4af9f5e308b45b5/html5/thumbnails/13.jpg)
…naar geintegreerde architectuur
KM Wiki IMWorkflow
EmailKM
Wiki
IM
Workflow
Business WallInstant MessagingWeb conferencing,Micro Blog, etc.
Entreprise Social Network
![Page 14: Zero email presentatie business event practice public v1.1a](https://reader034.vdocuments.mx/reader034/viewer/2022051513/547fda34b4af9f5e308b45b5/html5/thumbnails/14.jpg)
Enterprise Social
Network
Process Optimizing
Awareness
3 stappen plan
step 1
step 2
step 3Collaboration
• Crowdsourcing
• Social intranet
• Communities (tactic and interest)
• Support
Process mails
Convert to dashboardOptimize processesBusiness app integration
Quick wins
• Awareness• Training• Use what we have• GTD
![Page 15: Zero email presentatie business event practice public v1.1a](https://reader034.vdocuments.mx/reader034/viewer/2022051513/547fda34b4af9f5e308b45b5/html5/thumbnails/15.jpg)
1 Quick wins
Existing tools▶ Focus on formal tools (email, wiki, IM, ECM)▶ Define user policy informal tools ▶ Provide guidance and training▶ Focus on change management and quick wins
![Page 16: Zero email presentatie business event practice public v1.1a](https://reader034.vdocuments.mx/reader034/viewer/2022051513/547fda34b4af9f5e308b45b5/html5/thumbnails/16.jpg)
REDUCE INCOMING EMAIL
REQUEST- Wiki- Blog- OCS functionalities- Livelink
- End subscriptions- Etc.
REDUCE OUTGOING EMAIL
DO NOT USE- CC/BCC- Group message- Reply All
USE- Walk & Talk- OCS functionalities- Wiki- Blog- Livelink- Etc.
REDUCE TIME SPEND ON EMAIL
OrganizeTimeboxWrite better mail
TO DOMAYBE LATER
SHORT ARCHIVE
REFERENCE
IN
OUT
UPSTREAM
DOWNSTREAM
WAITING
1 Quick winsMastering your inbox
![Page 17: Zero email presentatie business event practice public v1.1a](https://reader034.vdocuments.mx/reader034/viewer/2022051513/547fda34b4af9f5e308b45b5/html5/thumbnails/17.jpg)
2. Redesign processes
![Page 18: Zero email presentatie business event practice public v1.1a](https://reader034.vdocuments.mx/reader034/viewer/2022051513/547fda34b4af9f5e308b45b5/html5/thumbnails/18.jpg)
3. Resultaat
![Page 19: Zero email presentatie business event practice public v1.1a](https://reader034.vdocuments.mx/reader034/viewer/2022051513/547fda34b4af9f5e308b45b5/html5/thumbnails/19.jpg)
Vragen / discussie
![Page 20: Zero email presentatie business event practice public v1.1a](https://reader034.vdocuments.mx/reader034/viewer/2022051513/547fda34b4af9f5e308b45b5/html5/thumbnails/20.jpg)
Your business technologists. Powering progress.
THANK YOU!Huub RitzemaTS Noord Practice [email protected]://nl.linkedin.com/in/huubritzema