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Workplace Behaviour
Advice for managing violence andbullying in the Meat Industry
Presenter: Michael McGuren
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Impact of behaviour upon the individual
Duration of exposure Age Personality Effects of prior traumatic
experience Injury or disability sustained
Support system available Consequences if thesituation is not resolved
Cultural influences
Community influences Resolution or outcome ofincident
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Regulator Approach
Often complicated and difficult issues to resolve
Often has industrial and interpersonal aspects
Resolution is reliant on individuals acceptance ofresponsibility
Outcomes depend on organisational health
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Investigation
What training is there to assist managers/employees recognisethe effects on individuals?
What procedures are in place for supporting someone who isphysically injured or emotionally distressed?
Does the workplace have an EAP or referral process whichenables detailed assessments and treatment interventions ifrequired.
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Consultation = Ownership
Use the workplace consultation mechanism to help developand monitor the implementation of a policy and procedures.
A policy will commit management to the eradication of
violence and bullying.
Recognise a shared responsibility
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Risk Identification
- Inter-staff conflict and aggression
- unusual workers compensation claims
- Isolation/exclusion from social structure
- Low morale- Decreased productivity
- Increased work error rate
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Risk Assessment
Assess how prevalent and serious
violent/bullying activities/actions are in theworkplace.
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Risk Control
Examine what systems and procedures
are in place to deal with unacceptable
behaviour
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Prevention Measures
Acceptable Behaviour (Anti-Bullying) Policy Code of Conduct Regular risk assessments Prevention strategies
Employee and supervisor training Incident reporting and investigation Incident follow-up Program evaluation
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Management Strategies
Senior management support Workplace policies and written procedures Performance management Regular workplace training
Physical environment Workforce characteristics Workplace culture Effective complaints system
Designated contact person Strategies to support organisational health
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Where to from here ?