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What gives a tutor the X Factor: Examining the criteria for successful online learning facilitation
Dr Sarah-Louise QuinnellH818 Student
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OutlineO IntroductionO Methodology in a minuteO It’s all about performanceO What does this mean for learning
technologists?O Future plansO Question time
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Introduction
As a learning technologist /
skills developer I have
supported both face-to-face,
online and blended learning.
During this time I have begun
to notice some differences in
how students rate their tutors
performances in the different
genres of learning.
I wanted to understand how
and why online students
viewed tutors differently and
what criteria were important
to them, basically: What
gives an online tutor the
X factor?
http://www.flickr.com/photos/larahsphotography/
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Methodology in a Minute
• 2 Vocational Marketing Courses.
• 4 Groups of students – 2 groups took the courses online, 2 groups took the courses face-to-face.
• After each class students asked to rank their tutors out of 5 – where 1 is poor and 5 is excellent.
• At the end of each course students were asked to complete questionnaires designed to understand their ratings.
http://www.flickr.com/photos/truthout/
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It’s all about the performance
O Personality / Personalisation
O Tell me a story – entertain me with your content
O Its not enough to just connect
O I need to be able to view you any time anywhere
O Technology Support – If it doesn’t work it’s your fault
O BYOD is king
http://www.perins.net/2012/03/12/drama-gcse-rehearsals-performances/
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What does this mean for learning technologists?
O Acknowledge differences between face-to-face & online facilitation
O Set & manage student expectations early on
O Hand’s on to support students and staff
http://www.learninginstitute.qmul.ac.uk/elearning/blogposts/wordle/
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Future Plans
Theoretically: Publish paper in the Journal of Marketing and Higher Education
Practically: Use the findings in my new job – Learning & Development Manager Macmillan Education Mactrac Group
http://www.greenbookblog.org/2013/06/10/arfam8-what-measurement-of-the-future-looks-like/
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Any Questions