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Business Printing OutsourcingBusiness Printing Outsourcing
Services from WePServices from WeP
WeP Peripherals ltd( new name for Wipro ePeripherals Ltd)
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Commenced operations in 1986 as the Peripherals division of
Wipro Infotech
Have an enviable record of 20 years of continuous growth and
profits since inception.
Manufacturing unit at Mysore, Hyderabad and Himachal Pradesh
Strong customer base with more than 700,000 end customers
including 300 large Corporate customers, with an A/L turn over of450 crores
Service sold directly in 57 cities & supported on site across 863locations in the country
Recently awarded by NASSCOM and CSI as the Best IT User forour initiatives
Highly talented and motivated employees
Rated as the Best IT Indian Hardware employer in the country
by Dataquest
Among the Top 20 Best IT employers in the country
WeP Peripherals Ltd.WeP Peripherals Ltd.
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WeP Print & SaveWeP Print & Save B P O FrameworkB P O Framework
V I
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L 2 I
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SService Delivery - INFRASTRUCTURE
Call Centre 7000+ engineers150+ locations ASP support
ISO
6 W
B
E
S
T
P
R
A
C
T
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Measurement of costs
Recurring Cost Savings
Country wide Support
No Capital Cost
No Product Obsolescence
Maintenance Free
Free Consumables
Onsite Services
Offsite Services
Onsite Print Shops
(end to end operations)
Onsite Variety Printing
Collaboration Proposals
(WeP Print Point n/w)
Remote Printing Services
Existing Asset Buyback
WeP Touch engineers
Remote Statistics Collector
User wise Print Accounting
E-enabled business
processes
SERVICE REACH & FLEXIBLE OFFERINGS
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Measurement of costs
Recurring Cost Savings
Country wide Support
No Capital Cost
No Product Obsolescence
Maintenance Free
Free Consumables
Free Management Time
WeP s Business Printing OutsourcingWeP s Business Printing Outsourcing --
SLAs
Asset UtilisationRedeployment of technology
Printing Uptime Delivery
Our Approach
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Top 80% - Industry distribution
15%
15%
14%
12%
11%
10%
6%
4%
13%
Mfg.
BFSI
Software
Services
e-Publishing
Govt.
Textile
Pharma
Others
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Year on Year Performance (Rs. Mn)
16
58
152
256
'02 03
'03 04
'04 05
'05 06
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WeP Service Coverage
863 Location services coverage in India
2657 Customers
5246 Printer Installation Base
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Call Centre ServicesCall Centre Services (Toll Free 800 )(Toll Free 800 ) Managing 500 calls per day
across the country among
2657 customers Spread of Service ranges
from Single location supportto 863 locations
One point ref. Printer SerialNumber
Any user on the n/w can call
Centralised co-ordination forenhanced productivity anduptimes
Auto escalations
Closure only after speaking toactual user
Printer Uptime 99.3%
Post Call Surveys
UserCall using Toll Free Number
Call ID to Customer
ASP Allocation & Intimation
Auto Escalations
ASP Call Completion
Call Closure
Confirmation
With the user
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Service Deliverables (Actual Data)Service Deliverables (Actual Data)
SUPPORT- SDCO
59%90% 88%77%70% 87% 88%88.50%87%87%89% 89% 88% 84 %
92%87 %
50 %100%
TO NER - SD C O
9 0 %9 3%
9 1% 8 9 %8 7% 8 6%
9 0 %8 5%8 9 %
9 1%
9 5%9 4 %
9 6%9 3%9 3%
8 4 %8 3%
8 8 %
9 3%
9 8 %
M a r J un S e pt D e c J a n' 5 F eb '5 M a r ' 0 5 A pr i l '0 5 M a y' 0 5 J un '0 5 J ul y ' 0 5 A ug '0 5 S e p' 0 5 O c t '0 5 N ov '0 5 D e c '0 5
Printer Uptime
98.10%
98.50%
99.00%
99.35% 99.24% 99.13%99.30%
99.00% 99.00%
99.30%99.30% 99.30% 99.23%99.29%99.26%99.33%
97.00%
97.50%
98.00%
98.50%
99.00%
99.50%
Mar'04 Jun'04 Sept'04 Dec'04 Jan'05 Feb'0 5 Mar'0 5 Apr'05 May'0 5 Jun '0 5 July'05 Aug'05 Sept'0 5 Oct'05 Nov'0 5 Dec'05
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88%89%90%91%92%93%94%95%96%97%98%99%
100%
rJ
t05
Apr
05
J
05
Aug'05
Oct'05
Dec'05
Over ll t
it ePP&S
Response
Ti e
Ti eCom ittm ents
Tim e Taken to
Repair
Post Call Survey ( Satisfied)Apr May Jun Jul Aug Sep Oct Nov Dec Jan'05 Feb'05 Mar'0 5 Apr'05 May'05 Jun'05 July'05 Au g'05 S ept' 05 O ct'05 Nov'05 Dec'05
Overall Sat
it
ePP&S 99% 99% 97% 99.2% 99.2% 99.8% 99.1% 99.8% 100.0% 100.0% 99.7% 99.9% 99.9% 99.6% 99.9% 99.8% 99.6% 99.0% 99.9% 100.0% 99.9%
ResponseTime 97% 98% 97% 98.7% 99.1% 99.8% 99.1% 99.8% 100.0% 100.0% 99.7% 99.9% 99.8% 99.5% 100.0% 99.8% 99.6% 99.0% 99.9% 100.0% 99.8%
TimeComittments 96% 98% 96% 98.8% 98.3% 98.7% 99.0% 99.6% 99.9% 100.0% 99.7% 99.9% 99.8% 99.5% 99.9% 99.7% 99.6% 99.0% 99.9% 100.0% 99.8%
TimeTaken toRepair 98% 98% 96% 99.1% 99.2% 99.7% 99.1% 99.8% 100.0% 100.0% 99.5% 99.8% 99.8% 99.6% 100.0% 99.8% 99.6% 99.0% 99.9% 99.8% 99.9%
Post Call Survey Trends
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Call Log in Trend
2520
2657 2657 2641
3133
3489
3009
3269
424
1470 14001509 1469
1391 1436 1406 1421
17671884
1463
1737
123
1029 963 9991048
1156 12141238 1218
13641601 1546 1527
4 3 12 6 0 2 3 5 10 3 3 7 13 2 2 4 0 5
2243
1937
1597
551
2365 2458
2550
23682518
2502
150614401360
11981099925877
727
495
950
0500
1000
1500
20002500
3000
3500
4000
Total
Calls
Support
Toner
CCQRP
Call Log In Trends
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e-Enbled Infrastructure for Monitoring
Call Logging
Call Closure Order Processing
Printer Supplies
Printer Installatino
Invoicing
Churn
Consumable Supply
Spares Supply
Support Calls
Measurement
Customer Call Response Time
Printer Up time Same Day call Completion
Quality of Service
Post call Survey Customer
Customer Satisfaction Survey
Service DriversService Drivers
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Components of Printing Services
Printers (Mono/Colour/Production) Printing at Customers place/WeP Print Centre
MFP
Maintenance
Consumables
Manpower
Pre Printing & Post Printing full fillment
requirement
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Service Contract -Parameters
A long term contract is signed with the outsourcing
partner
Ownership of IT asset is either transferred or remainswith customer
Outsourced partner manages the IT infrastructure of
the customer Customer pays a fixed charge on a monthly basis
Payment terms could be in advance or arrears
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What our customers have to say
Eureka Forbes
I am the only EDP person in Chennai. I also look afteroperations in Kerala. If I am on tour and there is someproblem with the PC, printer etc., nobody else can act andresolve the problem.
Maintenance is critical to us. We had bought a HP printerearlier which had become obsolete and I did not know what
to do with it. Even under the buy back option, the priceoffered was very less.
Kotak Mahindra Primus Ltd. - We did not want the administrative headache.
In case we would have bought laser printers
There are breakdowns anytime and we have to run after them Replacement cost on spares is very high
Not all parts get replaced under warranty
We need to stock toners
Therefore we decided on outsourcing printing. This is a verygood service.
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What our customers have to say
Blue Star When we set up local area network in our offices, we had high
printer to PC ratio (6.5:10). The ideal ratio could be 3:10 On most of the printers in the set up then, the running cost was
very high.
We have a profit centre concept and so to save on the runningcost, some users would compromise on the quality (use refilledconsumables). The result was that the printers used to fail very
often. Some of the printers from the existing set up were aging andso needed replacement.
We wanted to get rid off obsolescence costs and so we decided onoutsourcing Printing Services. With outsourcing, I am notconstrained by existing infrastructure or investments. I can think ofnew options
Why WeP ? WeP has the exact business model which we wanted. All others aretrying to adopt it.
We have replaced all our existing printers with WeP P&S service.
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Customer experience
Customer : ICICI Cash Management Services
Application Payment products to corporate customer
WeP print & save is an integral part of the product to printinstruments of payment
Why WeP Print & Save ?
ICICI wanted to reduce the capital cost of their paymentproduct
WeP print & save is ideal because it comes at ZERO capitalcost
And the customer pays on a pay-per-use basis for theinstruments printed
Cost saving to ICICI WeP print & save has helped us save 15-20% as against a
printer purchase
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Customer experience
Customer Aviva Life Insurance
Applications Policy printing
Business printing
Why WeP Print & Save ?
No capital expense very welcome at Aviva Multi-locational support
Releases IT managers time from managing printers
Cost saving All our calculations clearly indicate a cost saving to the
enterprise
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State of Tamil Nadu wanted to issue 1.90 Crore Family Cards to the citizens in the
state
Project was to be completed in two phases
1st Phase was to issue 40 Lac cards, 2nd phase was to issue 1.5 Crore Family Cards
Set up the print Centre at ELCOT premises
Deploy manpower
Complete the print job on a strict time schedule
Procurement of three types of papers, Off set Printing, Cutting and Laser Printing
Print Center at Customer Premises to handle 10 Lac prints a day
Run the print centre 24/7
Govt. of Tamil Nadu Family Cards
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DRIVING LICENCE PROJECT at Tamil Nadu
TOTAL 74 RTO CENTRES OPERATED BY WeP IN CO-ORDINATION WITH ELCOT
UNIFORM QUALITY
PLASTIC CARDS
UNIFORM SOFTWARE
REDUCTION IN TIME TAKEN FOR ISSUING CARDS
CO-ORDINATION WITH ELCOT ( NODAL AGENCY OF TAMILNADU)
Key Benefit Estimated Savings of Rs. 1.2 Crores per annum for TN
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First time introduction of laser printing for electoral roll
Complete Laser Printing of the Electoral Rolls
Setting up of capacity of 10 Lac Prints per day exclusively for Election Commission
work
Bringing time efficiency and cost effectiveness in the overall project
Improved quality of final output
Estimated Saving - Rs. 2.8 Crore for Kerala Election Commission
Election Commission Photo Electoral Roll
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Family Card Andhra Pradesh
TOTAL 46 DPL Centers to be Set Up in the City of Hyderabad
Project Duration 3 Months
10 Lakh Family Cards Issued
TOTAL 46 DPL Centers Set Up in the City of Hyderabad
500 People Deployed
UNIFORM QUALITY
Key Benefit Strong Processes, Delivery Deadline, Uniform quality
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Project Locations : HYDERABAD/CHENNAI
Project Duration 3 Months
25 Lakhs Challans/Scrolls to be digitised
Process
Prescanning Scanning
DMS
Delivery in specified Format
Manpower and equipment set up for a daily commitment to the Department
Set up requisite processes
Around 80 People deployed at each place
Key Benefit Strong Processes, Delivery Deadline, Technological advantages
DIGITISATION INCOME TAX DEPT
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Why WeP ?Why WeP ?
850+ unique
customers
Over 7000
trained engineers
18 Yearsof Experience
IT services
150+ Support
Locations
Processes
oriented
service delivery - ISO,Six Sigma,
Strong
Technology
Partnerships
Stable
Reliable
Company
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Ashok Dash
WeP Peripherals Ltd
Basappa Complex,40/1A, Lavelle Road
Bangalore 560 001
E-Mail [email protected]
Contact : + 91 98 455 379 83