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Welcome to the Partners in Care programme
Web session three 27 January 2015
Happy New Year!The session will start at midday
Dr Lynne MaherDirector for Innovation
@LynneMaher1
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Partners in Care programme Web session three
What is going well, even better if……..
Dr. Lynne MaherDirector for Innovation@LynneMaher1
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• Background noise- Background noise- we can hear you! If you we can hear you! If you are able to mute your phone please do so until are able to mute your phone please do so until you want to speak to the groupyou want to speak to the group
• The ‘chat’ box The ‘chat’ box – you are able to write a – you are able to write a note/question in the chat box at any time. note/question in the chat box at any time. Please just use the ‘general’ chat box and not Please just use the ‘general’ chat box and not the specific Q&A onethe specific Q&A one
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Agenda for today’s webcall
• Check in- how are you all doing? What progress have you made since December?
• Presentation by April McFarland & team from Waikato
• Workbook review update– By 5pm, Thursday 28 May 2015
• Time for questions
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Did you all have a good time off?
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Image from: @TheWorldStories
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Capturing the patient experience
You should all be at this stage now.
Interactive section………What tools are you using to capture?What are you struggling with?
Raise your hand, use chat box……
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Capturing patient’s experience • Collect stories and thoughts from both patients
and staff– Structured conversations – Story boards– Still photography and film provides compelling
illustration – Diaries
• Observe patients and staff delivering and receiving the service
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Questions? Questions?
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Sharing the learning
April McFarlane and team Waikato
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Outpatient hysteroscopy
service
Co-design project team
Raewyn Titchmarsh
April McFarland
Lucia Da Silveira
Sean McConnell
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Why outpatient hysteroscopy ?
Current process
Brief outline of current process
Opportunities identified
Benefits of proposed project
• Improve patient experience• Reduce main theatre list space• Reduce waiting times • Reduce main theatre list space
→ Reduce PACU & Ward bed space
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Project preparation = Phase 1• Approval Project initiation document was developed and presented
• Senior management engaged GM / O&G Specialist / Unit Manager / Nurse Manager / CD
Gynaecology and CNM of Women’s Health Clinics
• Service staff engaged provided ideas for the project
• Partners in Care programme• Consumer engaged• Quality and patient safety staff engaged • Process mapping
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Phase 2 of preparation• Patient story• EBD questionnaire• Appointment letters• Gantt chart• Patient pamphlet • Process mapping • Social time • Procedure document
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EBD questionnaire
With consumer input, modified and sent out to current users of this service. This was included with their appointment letter
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Appointment letters
With the consumer, went through the letters and got an understanding from the consumer perspective.
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Gannt chart
2014-2015 October November December January February March April May June
Task Who 1 2 3 4 5 1 2 3 4 1 2 3 4 5 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 5 1 2 3 4 1 2 3 4
Team meetings Team √ √ √ √ √ √ √ √ √
Modify EBD questionnaire Lucia √
Customer survey using modified EBD questionnaire (ongoing until the end of Jan) April / Leanne
√ →
→
→ √
Patient Information pamphlet to be reviewed = Raewyn will provide suggestions, if any, for improving the patient information pamphlet.
Raewyn
√
Clinic appointment letter: An incidental finding, Raewyn suggested an improvement and April was going to contact the relevant person to make the changes
April
√
Education pamphlet to be modified and sent to Viscom for printing April
√
√
Map Processing: Next meeting will commence at hospital car park, where the client’s journey will be mapped out; Raewyn, to contact April once arrived, so that we know which level to meet.
Raewyn
√
Next webEx scheduled for Nov 18th at 1200-1300hrs. Team
√
√
√
√
√
√
√
√
Workbook submissions
√
√
Public holidays
√
√
Team members on leave April / Raewyn
√ √ √ √
Provides updates on co-design Women's outpatient hysteroscopy project, to project board and WOPD staff
April
√
Procedure document to be developed and draft to be presented at the SMO meeting
Sean / April
√
Procedure document to be sent for consultation to all 'Women outpatient staff'
April
√
Procedure document to be finalized, signed and ready for uploading onto the controlled document centre Sean / April / Lucia
√
Project to be implemented √
Team Members Names Number of days available = 109 working days until the end of May 2015
April Mcfarland ( CNM for WOPD)
Raewyn Titchmarsh (consumer representative)
Lucia Da Silveira (SQC_Quality and Patient Safety)
Sean McConnell (O&G Consultant)
A reminder of our tasks and approaching deadlines
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Patient pamphlet
With input from consumer & O&G specialist, pamphlet was reviewed
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Process mapping
Videoed the journey from start to end with the consumer
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Social time
Delicious homemade Christmas pies from the consumer
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Reflections thus far
Challenges and successes• SMO time constraints • No EBD questionnaire received
back from consumers
Successes:• We are on time with our tasks• Successfully completed modifying
the EBD questionnaire and appointment letter
• Successfully redesigned the patient information pamphlet and sent for printing
• Procedure document sent out for consultation.
Learnings• Gaining insight into consumer
perspective• EBD questionnaire was not sent
out with an explanatory note.• The process mapping helped us
understand the process from the consumer perspective (e.g., the distance, signage and the multiple ways of being able to access women’s health clinics).
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Thank you
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Questions? Questions?
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Work book• First stage completion:
– Section 1 - Preparation– Section 2 - Capture – Section 6 - Webex session 1 and 2
• Second stage completion:– Section 3 - Understand– Section 4 - Improve– Section 5 - Measure– Section 6 - all webex sessions
• Case Study
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Time check
86 daysBefore your final work book and case study
needs to be submitted
Assuming you are working 5 days a week on your project
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Via Twitter @FascinatingPictures
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@
Via Twitter@Renzo_Soprano