9/4/2020
1
Administrative Supervision: Supervisor as Manager
Locate these Zoom Options
Raise Your Hand icon is located in the Participants Menu
The microphone mute and stop video are located on the navigation bar
The chat button is on the navigation bar
View options allows you to exit full screen or zoom in/out
Having Internet Connectivity Problems?
Close all applications on your computer that you are not using
Plug into your modem or setup in a room that gets the best internet connection. A cell phone hot spot may be another option.
You can also wait a bit to see if it gets better or log back into the session
Having Audio
Problems?Click on the arrow next to the microphone and select the test/audio/mic. There is an option to call in using a phone. The number is in the invitation.
1
Welcome! Here are a few tips.
Administrative Supervision: Supervisor as Manager Administrative Supervision: Supervisor as Manager
Supervisor Foundation Training
Administrative Supervision: Supervisor as Manager
Administrative Supervision: Supervisor as Manager 3
Introductions – Virtual Ball Toss
Name County Position Time in supervision/leadership position
Choose the next person to introduce themselves
Getting to Know You….
1
2
3
9/4/2020
2
Administrative Supervision: Supervisor as Manager 4
Stages of Group Development
Administrative Supervision: Supervisor as Manager 5
Introduction Activity: Team Resumes
Administrative Supervision: Supervisor as Manager 6
Stepping Up to Supervision
4
5
6
9/4/2020
3
Administrative Supervision: Supervisor as Manager 7
Putting the Pieces Together
Admin/Manager
ClinicalSupportive/Team Leader
Four Roles of Supervision:
Administrative
Educational
Supportive
Clinical
Review of Kadushin’s model
Administrative Supervision: Supervisor as Manager 8
Child Welfare in Wisconsin
WI DCF Mission
Nurtured & safe children
Prevention/ Intervention
Access to care &
education
Secure & meaningful employment
Engagement of fathers
Wisconsin CW Model for Practice
Values and PrinciplesTrustRespectEngagementAccountabilityTrauma‐InformedCulturally ResponsibleWorkforce SupportFamily‐Centered
Administrative Supervision: Supervisor as Manager 9
Wisconsin Child Welfare Model for Practice
7
8
9
9/4/2020
4
Administrative Supervision: Supervisor as Manager 10
Activity: Operationalizing the Wisconsin CW Model for Practice Skills
3 specific examples of how you model these skills with your staff
What would you see that indicates your staff are practicing what you model as a supervisor?
Administrative Supervision: Supervisor as Manager 11
Supervisor as Self Aware
Administrative Supervision: Supervisor as Manager 12
Management & Leadership
10
11
12
9/4/2020
5
Administrative Supervision: Supervisor as Manager 13
Leaders and Managers
Administrative Supervision: Supervisor as Manager 14
Leadership Tasks
Do the right things
Do things right
Do the right things right
Administrative Supervision: Supervisor as Manager 15
Transfer Time‐ Day One
13
14
15
9/4/2020
6
Administrative Supervision: Supervisor as Manager 16
Day Two
Administrative Supervision: Supervisor as Manager
Administrative Supervision: Supervisor as Manager
Your mission:
Develop one practice challenge question that relates to the concepts discussed yesterday as it relates to being a supervisor.
Questions should relate to worries, concerns or how‐to’s in implementing what was learned.
17
Super Mission
Administrative Supervision: Supervisor as Manager 18
Management Tasks of the Supervisor
Caseload/Workload Management
Scheduling
Supervision of Staff/Cases
Meeting Management
Managing Documentation
Time Management
16
17
18
9/4/2020
7
Administrative Supervision: Supervisor as Manager 19
Conflict Management
Administrative Supervision: Supervisor as Manager
Compromise
Avoid it
Talk it out
Negotiate
Chance
Ignore
Take turns
Apologize
Share
Postpone
Humor
20
Second Grade List
Administrative Supervision: Supervisor as Manager
What would you like to see happen? What does that look like for you?
Can you tell me about that?
What about this situation is most troubling for you? What’s most important to you?
Are you willing to share the impact this has had on you? Are you willing to hear my perspective?
What would it take for us to be able to move forward? How do we get there?
What ideas do you have to meet both of our needs?
21
Conflict Resolution at Work for “Dummies” (Made Simple)
19
20
21
9/4/2020
8
Administrative Supervision: Supervisor as Manager
What did you learn from this activity that will help you in your role as a supervisor?
What did you learn NOT to do when attempting to address conflict and why would you avoid doing this?
How did power and/or leadership show up in the way “supervisors” in the role play attempted to handle the conflict?
22
Conflict Management Exercise: Process Questions
Administrative Supervision: Supervisor as Manager 23
Video: Building the Airplane While Flying
Administrative Supervision: Supervisor as Manager 24
Readiness for Change
Readiness for
Change
?
?
?
?
?
?
?
?
22
23
24
9/4/2020
9
Administrative Supervision: Supervisor as Manager
1. Individually: Draw a picture or write a statement about your attitude towards change
2. Small group: Explain your attitude towards change. Read the group scenario and discuss how you’d like to be approached
3. Report Out: “Reporter” from each group provides an overview of approaches used
25
Activity Regarding Change
Administrative Supervision: Supervisor as Manager
Do you anticipate staff having similar reactions to change?
How might you approach each of them based on this exercise?
26
Individual Activity
Administrative Supervision: Supervisor as Manager 27
Keys to Successful Change
Use Strengths‐based perspective
Empower team members
Create momentum through small changes
25
26
27
9/4/2020
10
Administrative Supervision: Supervisor as Manager 28
Darwin’s Perspective
“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.”
‐ Charles Darwin
Portrait of Charles Robert Darwin (1809‐1882), BiologistPhotographer: Ernest Edwards, London. (Photographic company)
http://www.sil.si.edu/digitalcollections/hst/scientific‐identity/intro.htm
Administrative Supervision: Supervisor as Manager 29
Analyzing Performance Problems
Administrative Supervision: Supervisor as Manager 30
Step One: What’s the issue?
Analyzing Performance Problems
28
29
30
9/4/2020
11
Administrative Supervision: Supervisor as Manager 31
Step Two: Is it worth your time?
Analyzing Performance Problems
Administrative Supervision: Supervisor as Manager 32
Step Three: Do Employees know their performance is not what it should be?
Analyzing Performance Problems
Administrative Supervision: Supervisor as Manager 33
Step Four: Do Employees know what is supposed to be done?
Analyzing Performance Problems
31
32
33
9/4/2020
12
Administrative Supervision: Supervisor as Manager 34
Step Five: Do Employees knowhow to do it?
Analyzing Performance Problems
Administrative Supervision: Supervisor as Manager 35
Step Six: Could the employees do it if they wanted to?
Analyzing Performance Problems
Administrative Supervision: Supervisor as Manager 36
Implementing Change
34
35
36