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Analyzing the User Experience:Managers vs. Employees
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Welcome & Introduction
Andrew Martin
SAP Expert and Solution Lead
Ian Parkes
Director, Coleman Parkes
Carrie Hotz-barth
Portfolio Director
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15 May 2013
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Agenda
• Key Results
• Options to drive employee engagement & productivity
• Poll
• Q&A
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Background to the Study
• No. of Employees 200 – No. of HR Leaders 100
• Employees from organizations with over 250 employees
• HR Leaders from organizations with over 250 employees
who use SAP ERP (Enterprise Resource Planning)
• The study was carried out in the UK
• Fieldwork was carried out in July 2014
• Online survey using the agreed questionnaire
4
An independent survey examining the progress made by organizations in terms of harnessing new HR technology to help employees be more productive and to improve HR performance. Exploring the subject through two different lenses –
that of the employees and of their HR Leaders.
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How Would You Rate the Current HR IT sytem(s)?1 is ‘Poor’ and 5 is ‘Excellent’
5
Employees
HR Leaders
Average – 3.49
Average – 3.94
Base: Employees (200) HR Leaders (100)
Single-coded question
Rating of current HR IT system(s)
52% 48%
25% 75%
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Why Do You Not Rate Your Current HR IT System(s) as 5, ‘Excellent’?
6
Multi-coded question
Employees
Average number of reasons – 2,4
HR Leaders
Average number of reasons – 2,7
Base: Employees who did not rate their HR IT system(s) as 5, ‘Excellent’ at Q1 (175) HR Leaders (78)
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Which of the following Terms Describe the Most Ideal HR IT System(s)?
Accessible
at any time
59%
Accessible
from any
location/device
44%
Updated in
‘real’ time
61%
Multi-coded question
Base: Employees (200)
One system
for all HR tasks
50%
Easy to
Use
59%
Tailored
to you
29%
Modern
look & feel
39%
Employees
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Is Your Company’s HR IT System(s) Accessible via the following Devices?
8
Base: Employees (200) HR Leaders 100
Employees
HR Leaders
Multi-coded question
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Is Your Company’s HR IT (system)s Accessible Using Your Own Device (as Opposed to a Company Supplied One)?
9
Single-coded question
Employees HR Leaders
Base: Employee (200) HR Leaders (100)
35%
66%
Accessibility using own device
yes yes
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To What Extend Do You Believe That Your Current HR IT System(s) Impact Your Productivity?
10
Base: Employee (200)
66%
Effect on productivity
Employees
Single-coded question
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Agreement with Key Statements
11
Single-coded question
Base: HR Leaders (100)
‘Do you agree that your HR IT system(s) empowers employees at all levels of the
business to access and manage HR information for themselves and their
line reports or teams?’
‘Do you agree that the current HR IT system(s) provides me with accurate,
up-to-date which can be easily accessed, analysed and then used to inform
strategic HR decisions?’
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How Long Does It Take to Perform Activities Using Your Current HR IT System(s)?
12
Single-coded question
Base: Employee (200)
66%
Effect on productivityPerformance time
Employees
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Do You Believe That in the Past 5 Years There Has Been Adequate Monetary Investment in Your HR IT Systems?
13
Single-coded question
Base: HR Leaders (100)
Adequate investment
HR Leaders
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What Do You Consider to Be the Biggest Barriers, If Any, in Improving Your HR IT System(s)?
14
Multi-coded question
Base: HR Leaders (100)
Main barriers
HR Leaders
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What Benefits Do You Believe Modernized HR Technology Could Provide
15
Multi-coded question
Base: HR Leaders (100)
Benefits of modernized technology
HR Leaders
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How Would You Rate the Ease of Management of Your Current HR IT System(s)?
16
Single-coded question
Base: HR Leaders (100)
Ease of management
HR Leaders
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Download the Full Report
A survey examining the progress made by organizations
in terms of harnessing new HR technology to help
employees be more productive and to improve
HR performance.
Download the full report at resources.ngahr.com to
• Explore the full results
• Find out the 6 key takeaways
17
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Why Simple Matters?
• Increase user adoption
• Improve employee engagement
• Gain productivity
• Reduce user errors
• Save training costs
• Reduce technology TCO
• Minimise ongoing IT costs
18
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3 Pillars to Simplify HR
Employee-Centric
Design
Process Change Technology Integration
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Employee Experience – Why is it Important?
“Consumerization is Rapidly Redefining Enterprise Experiences”
VisionProvide the leading user
experience for business
applications
MissionDeliver attractive
applications that make
people successful at work
Transform the enterprise experience
Complex and feature-rich experience
must be replaced by simplicity,
intuitiveness, and mobility
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“SAP has a bold vision for the future of business.
A simpler world, simpler SAP and a simpler user experience.”
Bill McDermott, CEO SAP
SAP Fiori UX
SAP’s User Experience Strategy
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SAP Fiori
SAP Fiori is the latest user
experience (UX) for SAP
software.
It applies modern design principles for
a completely reimagined user
experience. SAP Fiori UX represents a
personalized, responsive and simple
user experience across multiple
devices and deployment options.
497 Fiori Apps available today
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SAP Fiori User Experience Design Principles
Designed for you,
your needs & how
you work
Supports how
& where you work,
at any time
Focuses on the
important – the
meaningful
Provides one fluid,
seamless experience
Makes an emotional
connection
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NGA HR can help you get started
Where You Should Start with UI5 & Fiori?
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We Follow an Interactive Design Process
Creating a world-class employee experience with SAP Fiori & UI5
RUN
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The Beginning: ‘Art of the Possible’
A one-day interactive workshop
with key stakeholders, focused on aligning
technology possibilities with
business goals and strategy:
• Defining vision & goals
• Understanding your organization & people
• SAP Fiori & UI5 overview
• Case study examples
• Visualizing the ideal employee experience
• Design principles
• Assessment of barriers & impact
• Critical success factors
• Alignment with your SAP Cloud Roadmap
• Next steps
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Output: High-Level Design Recommendations
A summary document capturing the workshop discussions with
recommendations that can be used to progress your SAP Mobile User
Experience Project, including:
• Defined employee experience vision
• Technology solution
• Process impact
• Data recommendations
• High-level project plan
• Project resources & KPIs
• Actions/risks identified
• Business benefits
• Hybrid road-map with path to Cloud
• Projected costs
• Business case guidance
ACME LTDEmployee experience design with SAP Fiori & UI5
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Case Study
28
Enhancing Self-service brings
engagement and reduces cost!
45% increase in automation
• Removed unnecessary
manual updates and
increased transaction
completion time
• Removed work from HR
team
73
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Looking For More Information?
[Recorded Webinar]
Analyzing the User Experience:
Managers vs. Employees
View the full webinar now:
http://resources.ngahr.com/analyzing-user-experience-managers-vs-employees
[Recorded Webinar]
How to Quickly
Optimize your SAP HR User Experience
Get more information about SAP Fiori:
http://resources.ngahr.com/how-quickly-optimize-your-sap-hr-user-experience
[Presentation]
Which Way NowWith SAP HR?
Download the presentation:
http://resources.ngahr.com/which-way-now-sap-hr