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10/14/2014
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10/14/2014
Neil Ashe President and CEO Global eCommerce
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10/14/2014 3
Anticipating customer needs
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10/14/2014 4
Anticipating customer needs: Savings Catcher
# of receipts submitted to date
33MM +
Key program statistics
2MM +
# new walmart.com customers brought in by
Savings Catcher As of Aug. 4, 2014
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10/14/2014 5
Redefining the Walmart experience
Smart phones
Tablets
Computers Home delivery
Pick up
Stores & clubs
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10/14/2014 6
Leveraging our foundation
Stores & clubs Smart
phones
Tablets
Computers Home delivery
Pick up
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10/14/2014
Fernando Madeira President & CEO, walmart.com
Founder and CEO of Terra.com 2009 World Economic Forum Young Global Leader
2004 Entrepreneur of the Year (Brazil) INSEAD, Harvard
Michael Bender Chief Operating Officer,
Global eCommerce EVP & President, Walmart U.S.
EVP, Sales & Marketing, Cardinal Health Stanford, Kellogg
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10/14/2014 8
Offering customers more options online
Tripled the size of assortment over last 2 years Smart-
phones
10x increase in the size of assortment YOY1
Doubled general merchandise assortment YOY
Home delivery
Pick up
Stores & clubs
Smart phones
Tablets
Computers
1 Brazil marketplace opened in October 2013
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10/14/2014 9
New Walmart digital experience
Smart-phones
Home delivery
Pick up
Stores & clubs
Tablets
Computers
Smart phones
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10/14/2014 10
New Walmart digital experience
Smart-phones Smart-phones
Home delivery
Pick up
Stores & clubs
Tablets
Computers
Smart phones
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10/14/2014 11
New Walmart digital experience
Smart-phones Smart-phones
Home delivery
Pick up
Stores & clubs
Tablets
Computers
Smart phones
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10/14/2014 12
New Walmart digital experience
Smart-phones Smart-phones
Home delivery
Pick up
Stores & clubs
Computers
Smart phones
Tablets
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10/14/2014 13
New Walmart digital experience
Smart phones
Home delivery
Pick up
Stores & clubs
Tablets
Computers
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10/14/2014 14
New walmart.com experience
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10/14/2014
More ways to serve customers
15
Pick up
Smart phones
Stores & clubs
Tablets
Computers Home
delivery
Pick up
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10/14/2014
More ways to serve customers
16
Pick up & Delivery
Smart phones
Stores & clubs
Tablets
Computers Home
delivery
Pick up
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10/14/2014
More ways to serve customers
17
Pick up
Smart phones
Stores & clubs
Tablets
Computers Home
delivery
Pick up
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10/14/2014 18
Pick up
More ways to serve customers
Bentonville, AR Denver, CO Smart phones
Stores & clubs
Tablets
Computers Home
delivery
Pick up
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10/14/2014
Serving moms in Denver
19
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10/14/2014
20
Serving customers across markets
Smart phones
Tablets
Computers Home delivery
Pick up
Stores & clubs
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10/14/2014 21
Focusing on largest eCommerce markets first
All 11 Walmart GeC Markets:
(% of FY20 World eCommerce)
~ 75%
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10/14/2014 22
Technology Data & insights Next-generation supply chain
Talent
Building the digital foundation
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10/14/2014 23
Pangaea will transform the customer experience
Pangaea will improve speed, scalability, flexibility, and more
Pangaea offers better tools and automation, global readiness, larger catalog capacity, makes it easier to do our job
CUSTOMERS
TECHNOLOGY
BUSINESS & ASSOCIATES
Pangaea: eCommerce operating system
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10/14/2014 24
Data and insights to drive decisions
Customers Merchants
Operators
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10/14/2014 25
Dedicated fulfillment centers
Ship-from-store locations
Shared distribution centers
Next generation supply chain Winning by being Walmart
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10/14/2014 26
Our leadership team is in place
Fernando Madeira President & CEO
walmart.com
Michael Bender COO
Global eCommerce
Anne Myong CFO
Global eCommerce
Jeremy King CTO
Global eCommerce
Jamie Iannone President & CEO
samsclub.com
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10/14/2014 27
Building best-in-class technology company on strength of talent
Talent acquisition through M&A Direct hire program
# applicants for tech roles at Walmart GeC (US only)
YoY increase in # interns
~ 34,000
2011
2012
2013
2014
% of applicants who were extended offers < 2%
Sep FY14–Sep FY15
Full-time hiring
Intern program
Offer acceptance rate 80%+
~ 65%
~ 80% % of interns with Masters / PhD
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10/14/2014 28
Building an internet technology company inside the world’s largest retailer
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10/14/2014 29
Results: We’re outpacing market growth
Note: Market growth estimates provided by Forrester. FY15 Walmart revenue growth is estimated.
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10/14/2014 30
Offering our customers more this holiday
Smart phones
Tablets
Computers Home delivery
Pick up
Stores & clubs
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10/14/2014 31
Key takeaways
Marrying best-in-class eCommerce with assets of world’s largest retailer
Offering access, experience and expanded assortment at Walmart prices
Outpacing market growth in key markets
Anticipating customer needs
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10/14/2014
Thank You
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10/14/2014
Q A
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10/14/2014
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