WORK IN A TEAMEffective TeamworkTeam Building
Work in
a T
eam
1
REVISIONTEAMS & TEAMWORKACTIVITYEffective TeamworkTeam Building
Work in
a T
eam
2
DEFINITIONS
What is a team? A group of people who are united in working towards a
common goal What is teamwork?
The ability of people to provide complementary skills, a willingness to share knowledge and skills and assist other team members to achieve a common goal
What is effective teamwork? All team members having a sound knowledge of their job
and responsibilities as well as those of other team members.
Commitment and co-operation to achieve team goals Open communication channels Recognising everyone in the team is important
3
Work in
a T
eam
Work in
a T
eam
4
TEAMWORK
• Working together to achieve common goal
• Everyone has to ‘play the game’ to win
• Everyone in the team is important.
• Communication is essential for team to succeed.
• Good group cohesiveness• Rest and Recreation
Work in
a T
eam
5
WHAT ARE THE BENEFITS OF TEAMWORK?
FOR EMPLOYEES• Tasks are completed more quickly• Greater job satisfaction• Work is often more enjoyable – happier
workplace• Ability to draw on other peoples’
experiences and ideas – getting support in the workplace
FOR EMPLOYER• Improved production and higher staff
morale• Reduced staff turnover• Increased profits and product qualityFOR CUSTOMERS• Better products and customer service
Work in
a T
eam
6
FEATURES OF GOOD TEAMWORK• Positive Attitude from all team members
• Tolerance, Honesty and Respect• Co Operation
• Commitment and dedication• Trust & Support for each team member
• Recognition of realistic team goals• Effective communication skills
• Team members take pride in the team’s achievements and accept credit as a group rather than as individuals
• Readiness to meet the needs of other team members• A willingness to participate as a Team Member –
planning and organising daily, weekly or monthly tasks• Sense of humour
YOUR ROLE IN A TEAM
Acknowledge individual skills and knowledge Encourage all team members to contribute ideas Listen to team members Include all team members in activities Criticise the results not the person Be constructive when criticising Offer help Reward achievements – both individual and team Take responsibility for designated tasks Encourage team ownership – all working for the one
goal
7
Work in
a T
eam
HOW CAN YOU RECOGNISE AND ACCOMMODATE CULTURAL DIFFERENCES IN YOUR TEAM?
What type of differences could there be? Different cultural background
Age/GenderYou must understand the need for:
Tolerance and respecting differences Adopting a sensitive approach when dealing with another point of view
Constructively raising and discussing issuesStrategies to adopt when dealing with cultural differences in
your team include: Participating in staff training
Adopting a professional attitude Using staff cultural skills to enhance awareness
Using a variety of different communication media Promoting cultural celebrations
Celebrating differences Developing a tolerance of cultural difference
Actively seeking to break down barriers8
Work in
a T
eam
HOW CAN YOU IDENTIFY TEAM GOALS? Analyse your team and their
Purpose and aim Size Goals
Large establishment will assist by having decided on the goal, mission and vision of the hotel
Your team will then work towards achieving these goals
This can be achieved by having regular team meetings
9
Work in
a T
eam
HOW CAN YOU IDENTIFY TEAM GOALS?
WORK IN YOUR TEAM TO BUILD THE TALLEST FREE STANDING TOWER
POSSIBLE THROUGH USING:
1. Newspaper 2. Straws 3. Sticky Tape
10
Work in
a T
eam
Work in
a T
eam
11
WHY ARE TEAM MEETINGS IMPORTANT?
• Discuss and resolve problems• Share ideas• Draw on other people’s knowledge• Planning• Sharing information relative to the department
and the hotel• Discussing information in relation to specific
guests, for example, guest history
TIME/TASK MANAGEMENT WITHIN TEAMS
Task ManagementPrioritising
Practicing good time managementNegotiation
Completion of tasks within a time frameRecognising individual and group needs
Time ManagementPrioritisingDelegation
Problem SolvingDecision Making
12
Work in
a T
eam
WHEN SHOULD YOU ASK FOR ASSISTANCE?
Good teamwork means you should never be afraid to seek assistance. Where would you find this information?
In SOP – Standard Operating Procedure Manuals From supervisors From fellow team members General business protocols
Department heads and managers Human Resource Department
When do you offer assistance?
To ensure designated work goals are met and someone in your team needs assistance.
Understand: Why it is important to demonstrate respect and empathy when dealing with your colleagues?
Put yourself in their shoes The reason why co-operation and good working relationships are important The importance of having a knowledge of work groups member’s responsibilities and duties Planning and organising work routines
13
Work in
a T
eam
FEED BACK AND NEGOTIATIONFeedbackHow do you acknowledge and respond to feedback and
information from other team members? Feedback can be informal or formal
Comments from other team members Performance appraisal from your workplace
Leading to improved work practices
Negotiation If you need to negotiate change to meet your work goals
you will need to develop skills in: Negotiation Communication Prioritising
14
Work in
a T
eam