Download - Vsm cinépolis
Transcript
![Page 1: Vsm cinépolis](https://reader033.vdocuments.mx/reader033/viewer/2022052202/5592366e1a28ab4a158b4626/html5/thumbnails/1.jpg)
Flujo de Valor
Marisol Alemán Cesar Sort de Sanz Adrián Gutiérrez Gonzalo Gamiño
Laboratorio de Optimización y Mejora de Procesos
![Page 2: Vsm cinépolis](https://reader033.vdocuments.mx/reader033/viewer/2022052202/5592366e1a28ab4a158b4626/html5/thumbnails/2.jpg)
FILA EN TAQUILLA
3 min 37.5 seg
![Page 3: Vsm cinépolis](https://reader033.vdocuments.mx/reader033/viewer/2022052202/5592366e1a28ab4a158b4626/html5/thumbnails/3.jpg)
CAMINAR DE LA TAQUILLA A LA DULCERÍA
55.9 Seg
![Page 4: Vsm cinépolis](https://reader033.vdocuments.mx/reader033/viewer/2022052202/5592366e1a28ab4a158b4626/html5/thumbnails/4.jpg)
FILA EN DULCERÍA
1 min 56 Seg
![Page 5: Vsm cinépolis](https://reader033.vdocuments.mx/reader033/viewer/2022052202/5592366e1a28ab4a158b4626/html5/thumbnails/5.jpg)
TIEMPO DE ATENCIÓN MARISOL
2 min 2.4 seg
![Page 6: Vsm cinépolis](https://reader033.vdocuments.mx/reader033/viewer/2022052202/5592366e1a28ab4a158b4626/html5/thumbnails/6.jpg)
TIEMPO DE ATENCIÓN A CÉSAR
3 min 27.8 seg
![Page 7: Vsm cinépolis](https://reader033.vdocuments.mx/reader033/viewer/2022052202/5592366e1a28ab4a158b4626/html5/thumbnails/7.jpg)
FILA PARA ENTRAR A LA SALA
47.7 seg
![Page 8: Vsm cinépolis](https://reader033.vdocuments.mx/reader033/viewer/2022052202/5592366e1a28ab4a158b4626/html5/thumbnails/8.jpg)
CAMINAR DE LA FILA A LA SALA
38.4 seg
![Page 9: Vsm cinépolis](https://reader033.vdocuments.mx/reader033/viewer/2022052202/5592366e1a28ab4a158b4626/html5/thumbnails/9.jpg)
BUSCAR ASIENTO
21.7 seg
![Page 10: Vsm cinépolis](https://reader033.vdocuments.mx/reader033/viewer/2022052202/5592366e1a28ab4a158b4626/html5/thumbnails/10.jpg)
CORTOS ANTES DE EMPEZAR LA PELÍCULA
4 min 57.8 seg
![Page 11: Vsm cinépolis](https://reader033.vdocuments.mx/reader033/viewer/2022052202/5592366e1a28ab4a158b4626/html5/thumbnails/11.jpg)
PELÍCULA
1 hr 45 min 36.1 seg
![Page 12: Vsm cinépolis](https://reader033.vdocuments.mx/reader033/viewer/2022052202/5592366e1a28ab4a158b4626/html5/thumbnails/12.jpg)
VSM
![Page 13: Vsm cinépolis](https://reader033.vdocuments.mx/reader033/viewer/2022052202/5592366e1a28ab4a158b4626/html5/thumbnails/13.jpg)
TOTAL 2 hr 4.33 min
De los cuales
• 13.22 min
no agregan valor
• 1 hr 51min 21.7 s agregan valor
10.63%
89.27%
![Page 14: Vsm cinépolis](https://reader033.vdocuments.mx/reader033/viewer/2022052202/5592366e1a28ab4a158b4626/html5/thumbnails/14.jpg)
CLIENTE SATISFECHO