![Page 1: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/1.jpg)
Volunteers and Paid StaffVolunteers and Paid Staff
© 2006
Improving Relationships
![Page 2: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/2.jpg)
Objectives
Identify the roles and responsibilities of volunteers
Identify the roles and responsibilities of paid staff to volunteers
Have a communication plan between volunteers and paid staff
Support collaborative relationships between paid and volunteer staff
Identify challenges in managing the relationship between paid and volunteer staff
![Page 3: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/3.jpg)
The Staff/ Volunteer Interface
Brainstorm: – What’s the difference between paid and
voluntary staff?– Why do people undertake paid work?– Why do people volunteer?– What do paid workers expect from a job?– What do volunteers expect from volunteering?
![Page 4: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/4.jpg)
Definition of Volunteering
– Provision of a service to the community– Done of one’s own free will– Done without monetary reward
![Page 5: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/5.jpg)
Definition of Paid Work
– Performed for a wage or salary
– Conditions set through awards or agreements
– Legal rights and responsibilities
![Page 6: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/6.jpg)
Activity
Try on someone else’s shoes
![Page 7: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/7.jpg)
Activity
Try on someone else’s shoes (cont.)
Repeat for paid staff members:– What are your expectations of paid staff?– What do you think paid staff want when working with
volunteers?– What do you think paid staff don’t like about working with
volunteers? What are the concerns or worries?
![Page 8: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/8.jpg)
Rights and Responsibilities
Many people are eager to demand their rights but can forget that this has to be balanced with taking responsibility.
![Page 9: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/9.jpg)
Rights of Volunteers
What are your rights in the workplace as a volunteer?
![Page 10: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/10.jpg)
Responsibilities of Volunteers
What are your responsibilities as a volunteer in the workplace?
![Page 11: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/11.jpg)
Paid Staff have Rights too!
In you opinion what are the rights of paid staff when working alongside volunteers?
![Page 12: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/12.jpg)
Paid Staff also have Responsibilities
Do paid staff have responsibilities towards volunteers in the workplace?
![Page 13: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/13.jpg)
Relationship Impact
• The changing nature of work• Motivations, characteristics and expectations of
paid and voluntary staff• Appropriateness of work for a volunteer• Relationships between staff, volunteers and
clients• Structures and strategies to maximise outcomes
![Page 14: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/14.jpg)
The Importance of Policies, Procedures and Guidelines
Brainstorm:
Why are policies, procedures and guidelines important?
![Page 15: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/15.jpg)
Establishing Guidelines
Remember the shoes?
General guidelines for generic situations
Specific guidelines for specific situations
![Page 16: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/16.jpg)
Guidelines
The National Standards are a good place to start
Job satisfaction for everyone – is good practice
![Page 17: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/17.jpg)
Planning for Good Relationships
‘Failing to plan is planning to fail’
Good relationships in the workplace rarely just happen.
We need to plan to succeed.
![Page 18: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/18.jpg)
Improving Relationships through Planning
• Recruitment• Training • Communication• Team Building • Rewards and Recognition
![Page 19: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/19.jpg)
Communication
• No body told me
• Decisions are made when I’m not there
• It’s a two-way thing
![Page 20: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/20.jpg)
Key Messages
• Relevant
• About the job and the workplace
• Open to suggestions
• Procedures and Policies
![Page 21: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/21.jpg)
Communication options
What options are there?
What works when?
![Page 22: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/22.jpg)
Equity
Is it fair ?
Is it impartial?
Why do we need it?
![Page 23: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/23.jpg)
Whose Job is it?
Things to consider:
- skills
- time
- meaningful
- appropriateness
![Page 24: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/24.jpg)
Demarcation
• Not for profit sector
• Government departments
• For profit organisations
![Page 25: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/25.jpg)
Case Studies
• What are the common themes or trends you are noticing?
• What are the main messages you are taking away from this exercise?
![Page 26: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/26.jpg)
Team Building
What is a team?
What makes an effective team?
Why do teams need building?
![Page 27: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/27.jpg)
Including Volunteers in the Team
![Page 28: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/28.jpg)
Building a Better Team
![Page 29: Volunteers and Paid Staff © 2006 Improving Relationships](https://reader035.vdocuments.mx/reader035/viewer/2022070409/56649e9d5503460f94b9d7f9/html5/thumbnails/29.jpg)
Please complete an evaluation form and leave it with the trainer before you leave
THANK YOU
Evaluation