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MINISTRY OF CULTURE, SPORTS AND TOURISM
VIETNAM NATIONAL ADMINISTRATION OF TOURISM
VIETNAM HOSPITALITY INDUSTRY ON THE
WAY OF SUSTAINABLE WATER USE
VIETNAM HOSPITALITY INDUSTRY ON THE
WAY OF SUSTAINABLE WATER USE
December 2017 │Phuket, Thailand
Hoạt động Cơ sở lưu trú Du lịch Việt Nam
Hospitality Industry in Viet Nam
Hoạt động Cơ sở lưu trú Du lịch Việt Nam
Hospitality Industry in Viet Nam
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Tăng trưởng KQT-CSLTDL 2005-2016 International Visitors-Accommodation Growth
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Source: VNAT
3468 3583
4172 42543772
5050
6014
6848
75727874 7944
10012
0
2000
4000
6000
8000
10000
12000
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
nghìn lượt
khách 5847
6720
8550
10400 10800
12000
15120
16000
18850
21000
0
5000
10000
15000
20000
25000
2004 2006 2007 2008 2009 2010 2013 2014 2015 2016
Thực trạng hệ thống cơ sở lưu trú du lịch Curent scenario
Các tập đoàn đầu tư lớn trong nước dẫn dắt thị trường, tạo khu nghỉdưỡng quy mô lớn, dịch vụ đa dạng, tạo biến chuyển mạnh mẽ.
Booms of Domestic Investors – market development, high-endresort, big change
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• Hochiminh City 51.500
• Hanoi: 45.600
• Thanh Hoa 22.400
• Quang Ninh 17.200
• Khanh Hoa 22.700
• Da Nang 22.000
• Nghe An 17.000
• Lam Dong 16.600
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14 Cities/ Provinces over 9.000 rooms
• Binh Thuan 12.300
• Kien Giang 11.000
• Lao Cai 10.800
• Binh Duong 10.500
• Ba Ria Vung Tau 10.200
• Hai Phong 9.200
Growth Rooms and Visitor in Hanoi
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0
5000
10000
15000
20000
25000
30000
2011 2012 2013 2014 2015 2016
Visitors to Hanoi
(1000)
Classified Rooms
Growth of Visitors and rooms in Danang
7
0
2000
4000
6000
8000
10000
12000
14000
16000
2011 2012 2013 2014 2015 2016
Tốc độ tăng Khách du lịch và cơ sở lưu trú du lịch Đà Nẵng
Visitors to Danang (1000)
Classified Rooms
Growth of Visitors and rooms in Hochiminh City
8
0
10000
20000
30000
40000
50000
60000
2011 2012 2013 2014 2015 2016
Visitors to Hochiminh City
(1000)
Classified Rooms
KHÁCH SẠN NGHỈ DƯỠNG Resort
• LÀNG DU LỊCH Tourist Village
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BIỆT THỰ DU LỊCH Tourist Villa
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Nhà nghỉ Du lịch
• Bungalow, Guest House
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Căn hộ du lịch Condotel
Homestay – Hoabinh, Sonla
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Homestay in Duong Lam, Hanoi
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Bãi cắm trại Du lịch - Tourist Camp• Khu cắm trại Rừng Madagui
Tàu thủy lưu trú Du lịch Cruise
Northern Highland -Miền núi phía Bắc 15% Accommodation and 10% rooms
Visit Vietnam Year 2017
South of the Central Region
10.7% accommodation and 17.7% rooms
Hồ Lak
Central Highland
6.5% accommodation and 6% rooms
TƯ Cục
Núi Bà Đen
Southeast Region31.4% accommodation and 29.3% rooms
buồng
Mekong Delta8% accommodation and 9% rooms
Thực trạng hệ thống cơ sở lưu trú hiện nay Curent scenario
• Ngày càng nhiều thương hiệu hàng đầu thế giới, Int’l Brand.
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Chính sách Cơ sở lưu trú Du lịch Việt Nam
Hospitality Policy in Viet Nam
Chính sách Cơ sở lưu trú Du lịch Việt Nam
Hospitality Policy in Viet Nam
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• TCVN 4391:2015 Hotel Standard
• TCVN 7800:2017 Homestay Standard
• TCVN 7799:2017 Tourist Guest HouseStandard
• TCVN 7798:2014 Tourist Apartment(Condotel) Standard
• TCVN 7797:2009 Holiday Village Standard
website: www.vietnamtourism.gov.vn
Tiêu chuẩn xếp hạng CSLTDLSTANDARD SYSTEM TO CLASIFY THE ACCOMMODATION
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• TCVN 7796 : 2009 Tourist Camping SiteStandard
• TCVN 7795:2009 Tourist Villa Standard
• TCVN 9372:2012 Cruise Ship Standard
• National Standard TCVN 9506:2012 Accommodation and concerning services –Term and Definition
Tham khảo website: www.vietnamtourism.gov.vn
STANDARD SYSTEM TO EVALUATE AND CLASIFY THE ACCOMMODATION IN VIETNAM
• Strategy for Tourism Development to 2020 with Vision to 2030 (issued in 2011) (Decision 2473/QĐ-TTg of the Prime Minister dated 30/12/2011)
• Master Plan for Tourism Development to 2020 with Vision to 2030 (issued in 2013)
• Tourism Marketing Strategy to 2020
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Major Policy Documents
Strategy for Tourism Development to 2020
with Vision to 2030 Decision 2473/QĐ-TTg
of the Prime Minister dated 30/12/2011
a) Key Industry, High Contribution in GDP, enhacing the development of other industry.
b) Proffesional, Modern, focus on quality and efectiveness, ensure the brand, raise competition ability.
c) Simultanously develop the domestic and intern’l tourism, inbound, outbound.
Strategy for Tourism Development to 2020
with Vision to 2030 Decision 2473/QĐ-TTg
of the Prime Minister dated 30/12/2011
d) Sustainable tourism development
e) Mobilize all indoor and outdoor power, use effectively natural, cultural and human resources, develop the tourism cooperation.
Phát triển CSLTDL bền vững
Viet Nam Hospitality Industry for Sustainable
Development.
Phát triển CSLTDL bền vững
Viet Nam Hospitality Industry for Sustainable
Development.
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Green Tourism
Environment Target
Logo of Green Lotus Sustainable Label for Accommodation
QĐ 1356/QĐ-BVHTTDL ngày 12/4/2012
Green Lotus Certification _ Level 5
NHÃN XANH ASEAN
GREEN HOTEL AWARD
Connotation of ASEAN Tourism Standard Logo
ASEAN Tourism Standard Certification
ASEAN Tourism Standard Plaque
Score
Tools for quality assessments required by the ASEAN Green Hotel standard are categorized into
11 major criteria
30 requirements
80 criteria for audit.
There are two levels of rating score as follow: Score Meaning
1 Conformance
0 Nonconformance
RequirementMajor Criteria Score of N Minimum 50%
1. Environmental policy and actions for hotel operation 11 6
2. Use of Green products 5 3
3. Collaboration with the community and local
organizations
9 5
4. Human resource development 3 2
5. Solid waste management 8 4
6. Energy efficiency 6 3
7. Water efficiency and water quality 12 6
8. Air quality management (indoor and outdoor) 4 2
9. Noise pollution control 2 1
10. Waste water treatment and management 10 5
11. Toxic and chemical substance disposal management 10 5
The total score and criteria for certification
Quality Level of
Standard
Score Level Percentage
Not Certified 0 – 47 Less than 60
Certified 48 up 60 up
Major Criteria Requirements
1. Environmental
policy and actions
for hotel operation
1.1 Promotion of environmental activities in order to encourage the involvement of hotel staff, clients and suppliers to participate in environmental management practices.
1.2 Existence of plan for raising staff to be aware of environment i.e. training.
1.3 Existence of environmental management plan for hotel operation.
1.4 Existence of monitoring program for environmental management of hotels.
Major Criteria Requirements
2. Use of Green
products
2.1 Encouragement for the use of local products for
hotel operation i.e. food and handicrafts.
2.2 Encouragement for the use of environmentally
friendly products
3. Collaboration
with the community and local the organizations
3.1 Existence of plans / activities to help improve
quality of life of the community
3.2 Existence of awareness rising programs for local
community on environmental protection
3.3 Creation of activities in promoting culture and
traditional performance and local ways of life
3.4 Creation of job opportunity for local community
Major Criteria Requirements
4. Human
resource
development
4.1 Provision of training programs for
operation and management staff on
environmental management.
5. Solid waste
management
5.1 Introduction of waste management
techniques
e.g. waste reduction, reuse, recycling,
waste separation and composting.
5.2 Encouragement of the involvement of
hotel staff in waste reduction, reuse,
recycling, waste separation and
composting program
5.3 Encouragement of the involvement of
hotel Guest in reuse, recycling, waste
separation
Criteria
6. Energy
efficiency
6.1 Introduction of energy saving techniques and / or
energy saving technology and equipment for hotel to
reduce energy consumption.
6.2 Installation of meters / equipment to monitor
energy consumption.
6.3 Encouragement of the involvement of hotel Guest
in energy saving
7. Water
efficiency
and water
quality
7.1 Introduction of water saving techniques and / or
use of water saving technology and equipment to
reduce water consumption.
7.2 Regular maintenance for water saving equipment.
7.3 Encouragement of the involvement of hotel guest
in water saving
7.4 Ensure the quality of water used in the hotel
Major Criteria Requirements
8. Air quality
management (indoor
and outdoor)
8.1 Designation of smoking and non-
smoking area.
8.2 Regular monitoring and
maintenance for equipment and hotel
facilities to ensure the air quality i.e. air
conditioning
9. Noise pollution
control
9.1 Existence of noise control program
from hotel operation.
Major Criteria Requirements
10. Waste water
treatment and
management
(water quality)
10.1 The use of mechanisms to prevent
water contamination and reduce waste
water generation.
10.2 Promotion of the use of recyclable
/ grey water in operation i.e. watering
trees.
10.3 Encouragement for an appropriate
use of waste water treatment
11. Toxic and
chemical
substance disposal
management
11.1 Provision of clear signs for toxic
substance
11.2 Appropriate hazardous waste
disposal management
11.3 Regular inspection, cleaning and
Connotation of ASEAN Tourism Standard Logo
Connotation of ASEAN Tourism Standard Logo
Hotels are interested in Green Lotus
Label in Vietnam
33 hotels received the Green Lotus
Label Certification and 7 others applied.
Detail Target of VN Accommodation
Quality, Effectiveness, Competitiveness
Ability, Brand Development
Quantity:
2020: 580,000 rooms
2030: 900,000 rooms
Investment Capital:
The period of 2015 - 2020 :USD 42.5 bil
Solution
1. Raise capacity and Effectiveness of State
Management
2. Support the Enterprises, accommodation to solve
the problem.
3. Training of professional and skills for the staffs to
meet the demand of the market in the process of
intergration. Carry on the ASEAN mutual
Recognision Arangement on Tourism Professional.
4. Quality Control. Adjustment the National standards
to classify accommodation and và National
Tourism Standards.
Solution
5. Implement Program to Respond to Climate
Change, environment protection, isue Green
Lotus Label for Accommodation, use
Responsible Toolkit
6. Develop the activity of Vietnam Hotel Association
and local Tourism Association.
7. Explore efectivly and sustainable the heritage.
8. Promotion, brand development.
MỤC TIÊU PHÁT TRIỂN VÀ CAM KẾT CỦA LÃNH ĐẠO
Là một khách sạn 5 sao tậntâm về môi trường, Kháchsạn Rex không chỉ cungứng các sản phẩm và dịchvụ lưu trú , ăn uống, hộinghị, văn phòng chấtlượng cao cho khách hàngmà còn cam kết thực hiệncác biện pháp phù hợp đểbảo vệ tài nguyên và ngănngừa ô nhiễm. Đảm bảophát triển theo đúng tiêuchí phát triển du lịch bềnvững.
ACTION to be CHANGED
Action to be changed: keep water run
Action to be changed: Maintanance
Water Leaking
Old tank – one flush
New tank – two flush
Attitude to be changed
Solution: Limit Water flow
Solution: Guest encourage
Solution: Sensor
WATER TREATMENT
WATER USE CONTROL – GREY WATER
FORGARDENING
� Reduce 3,000
m³/year.
RESORT / HOTEL / CONDOTEL / GOLF
XIN CẢM ƠN SỰ LẮNG NGHE CỦA QUÝ VỊFor more infomation, please kindly contact:
Vietnam National Administration of TourismAddress: 80 Quan Su Str., Ha NoiTel.: (+84) (4) 3942 3760, ext. 131
Email: [email protected]
Website: www.vietnamtourism.vn
www.vietnamtourism.gov.vn
www.vietnamtourism.com