Download - Verka - Customer Feedback Survey
Timestamp Name What is your Gender? Which category describes your age?
5/3/2015 21:13:13 Giridhar Gopal Male 45-54
5/3/2015 21:15:46 Lalita Ahuja Female 35-44
5/3/2015 21:17:15 Manoj Kumar Male 35-44
5/3/2015 21:18:54 Veera Dhiman Female 25-34
5/3/2015 21:19:54 Paramjit Female 35-44
5/3/2015 21:20:59 Sparsh Mehta Male 18-24
5/3/2015 21:22:24 Sanjal Bhandari Male 18-24
5/3/2015 21:24:01 Jaya Sandhir Female 35-44
5/3/2015 21:25:12 Gurvinderjit Kaur Female 35-44
5/3/2015 21:26:11 Gaurav Singla Male 25-34
5/3/2015 21:27:18 Parul Sood Female 35-44
5/3/2015 21:28:22 Suman Chaudhary Female 35-44
5/3/2015 21:29:30 Manohar Reny Duddi Male 35-44
5/3/2015 21:30:50 Rajesh Kumar Male 35-44
5/3/2015 21:31:54 Komal Sethi Female 35-44
5/3/2015 21:33:09 Nirmal Preet Kaur Female 35-44
5/3/2015 22:01:38 Saroj Verma Female 35-44
5/3/2015 22:02:32 Monika Female 35-44
5/3/2015 22:03:58 Amandeep Female 35-44
5/3/2015 22:05:05 Anmol singh Male 45-54
5/3/2015 22:05:52 Sonika Female 25-34
5/3/2015 22:06:38 Anurag Gupta Male 35-44
5/3/2015 22:08:20 Ashok Sood Male 35-44
5/3/2015 22:09:25 Devinder Singh Male 45-545/3/2015 22:10:13 Sanjeev Malik Male 35-445/3/2015 22:10:58 Vishal Singla Male 35-445/3/2015 22:11:46 Sanjeev Gaba Male 35-445/3/2015 22:13:59 Sukhdev Sharma Male 35-445/3/2015 22:14:40 Surendra Kumar Male 35-445/3/2015 22:16:16 Monika Bhasin Female 35-445/3/2015 22:17:50 Ashu Mengi Female 25-345/3/2015 22:21:06 Sandesh Kumari Female 25-345/3/2015 22:22:18 Pradeep Rana Male 35-445/3/2015 22:23:12 Ritesh Arora Male 35-445/3/2015 22:24:32 Jyoti Sharma Female 35-445/3/2015 22:25:19 Neena Tiwari Female 45-545/3/2015 22:26:37 Avtar Singh Bhatti Male 45-545/3/2015 22:27:25 Monika Gupta Female 35-445/3/2015 22:28:26 Rajwinder Kaur Female 35-445/3/2015 22:29:19 Subhash Chander Khanna Male 55-645/3/2015 22:30:13 Gurdev Singh Male 55-645/3/2015 22:31:06 Kanchan Verma Female 25-345/3/2015 22:31:38 karan Male 25-345/3/2015 22:32:57 Rajesh Kumar Male 35-44
What is your employment status? Which category best describes your monthly income?
Employed INR 65,000 or more
Homemaker Not earning
Employed INR 25,000 – INR 44,999
Homemaker Not earning
Employed INR 45,000 – INR 64,999
Student Not earning
Student Not earning
Homemaker Not earning
Employed INR 45,000 – INR 64,999
Employed INR 45,000 – INR 64,999
Employed INR 10,000 - INR 24,999
Homemaker Not earning
Employed INR 65,000 or more
Employed INR 10,000 - INR 24,999
Homemaker Not earning
Homemaker Not earning
Employed Under INR 9,999
Employed INR 25,000 – INR 44,999
Employed INR 45,000 – INR 64,999
Employed INR 45,000 – INR 64,999
Employed INR 45,000 – INR 64,999
Employed INR 65,000 or more
Employed INR 65,000 or more
Retired Not earningEmployed INR 25,000 – INR 44,999Employed INR 65,000 or moreEmployed INR 45,000 – INR 64,999Employed INR 10,000 - INR 24,999Employed INR 45,000 – INR 64,999Homemaker Not earningEmployed INR 25,000 – INR 44,999Student Not earningEmployed INR 45,000 – INR 64,999Employed INR 25,000 – INR 44,999Homemaker Not earningEmployed INR 25,000 – INR 44,999Employed INR 25,000 – INR 44,999Homemaker Not earningEmployed INR 10,000 - INR 24,999Employed INR 25,000 – INR 44,999Employed INR 45,000 – INR 64,999Employed INR 10,000 - INR 24,999Employed INR 25,000 – INR 44,999Employed INR 65,000 or more
How often do you buy our PRODUCTS?
Daily
Once a week
Once a week
Daily
Daily
Several times a month
Daily
Daily
Several times a month
Daily
Daily
Daily
Daily
Daily
Several times a month
Daily
Daily
Once a week
Several times a month
Several times a month
Daily
Several times a month
Once a week
Once a monthOnce a monthDailyOnce a weekDailySeveral times a monthOnce a weekDailyDailyDailyOnce a weekDailySeveral times a monthDailyOnce a monthDailyOnce a weekDailySeveral times a monthDailyDaily
Thinking of similar products offered by other companies (Amul, Vita, Mother Dairy etc.):
6
4
4
4
6
5
6
4
4
4
5
4
6
5
5
4
6
4
6
5
6
7
6
547766657747576475547
Thinking of similar products offered by other companies (Amul, Vita, Mother Dairy etc.):
7
5
4
4
5
5
6
4
4
4
4
5
5
5
5
4
5
4
5
6
6
6
5
447776654656566455565
For how long have you been using our products? How likely are you to purchase any of our products again?
Over 3 years 7
1-3 years 5
1/2 - 1 year 6
Over 3 years 4
Over 3 years 6
Over 3 years 6
Over 3 years 6
Over 3 years 5
Over 3 years 5
Over 3 years 5
Over 3 years 6
Over 3 years 5
Over 3 years 7
Over 3 years 6
1/2 - 1 year 5
Over 3 years 7
Over 3 years 7
Over 3 years 5
Over 3 years 6
Over 3 years 6
Over 3 years 7
Over 3 years 7
Over 3 years 4
Over 3 years 51-3 years 4Over 3 years 7Over 3 years 6Over 3 years 6Over 3 years 6Over 3 years 6Over 3 years 61-3 years 3Over 3 years 61-3 years 5Over 3 years 6Over 3 years 7Over 3 years 7Less than 6 months 6Over 3 years 6Over 3 years 7Over 3 years 7Over 3 years 6Over 3 years 51-3 years 4
How satisfied are you with the following characteristics of our products?
7
6
6
4
6
6
6
4
5
4
6
5
6
6
5
6
7
5
6
6
5
7
4
657766665656676564656
How satisfied are you with the following characteristics of our products?
7
6
5
4
6
5
5
3
5
5
5
5
6
5
5
6
4
6
6
6
5
7
4
357665735656566553556
How satisfied are you with the following characteristics of our products?
6
4
5
5
6
6
6
5
5
5
5
5
6
6
5
5
7
6
7
7
6
7
3
457666745646664565666
How satisfied are you with the following characteristics of our products?
6
7
6
5
6
6
6
6
6
4
5
6
6
7
6
5
7
6
6
7
7
6
4
467666655646674664676
How satisfied are you with the following characteristics of our products?
6
6
7
6
6
6
7
7
6
4
7
6
7
6
6
6
7
6
7
5
6
6
4
576666755656676675575
How likely is it that you would recommend our products to a friend or colleague? What is your name ?
10
4
9
4
9
9
9
10
5
7
8
5
10
8
6
10
10
7
10
9
10
8
5
78
101010
8995
10497
1010
586767
Respondent Information Respondent Information
Name GenderRepurchasProdQualPriceProdRanPackaginAvailabilit
Giridhar Gopal 1 7 7 7 6 6 6
Lalita Ahuja 2 5 6 6 4 7 6
Manoj Kumar 1 6 6 5 5 6 7
Veera Dhiman 2 4 4 4 5 5 6
Paramjit 2 6 6 6 6 6 6
Sparsh Mehta 1 6 6 5 6 6 6
Sanjal Bhandari 1 6 6 5 6 6 7
Jaya Sandhir 2 5 4 3 5 6 7
Gurvinderjit Kaur 2 5 5 5 5 6 6
Gaurav Singla 1 5 4 5 5 4 4
Parul Sood 2 6 6 5 5 5 7
Suman Chaudhary 2 5 5 5 5 6 6
Manohar Reny Duddi 1 7 6 6 6 6 7
Rajesh Kumar 1 6 6 5 6 7 6
Komal Sethi 2 5 5 5 5 6 6Nirmal Preet Kaur 2 7 6 6 5 5 6Saroj Verma 2 7 7 4 7 7 7Monika 2 5 5 6 6 6 6Amandeep 2 6 6 6 7 6 7Anmol singh 1 6 6 6 7 7 5Sonika 2 7 5 5 6 7 6Anurag Gupta 1 7 7 7 7 6 6Ashok Sood 1 4 4 4 3 4 4Devinder Singh 1 5 6 3 4 4 5Sanjeev Malik 1 4 5 5 5 6 7Vishal Singla 1 7 7 7 7 7 6Sanjeev Gaba 1 6 7 6 6 6 6Sukhdev Sharma 1 6 6 6 6 6 6Surendra Kumar 1 6 6 5 6 6 6Monika Bhasin 2 6 6 7 7 6 7Ashu Mengi 2 6 6 3 4 5 5Sandesh Kumari 2 3 5 5 5 5 5Pradeep Rana 1 6 6 6 6 6 6Ritesh Arora 1 5 5 5 4 4 5Jyoti Sharma 2 6 6 6 6 6 6Neena Tiwari 2 7 6 5 6 6 6Avtar Singh Bhatti 1 7 7 6 6 7 7Monika Gupta 2 6 6 6 4 4 6Rajwinder Kaur 2 6 5 5 5 6 6Subhash Chander Khanna 1 7 6 5 6 6 7Gurdev Singh 1 7 4 3 5 4 5Kanchan Verma 2 6 6 5 6 6 5karan 1 5 5 5 6 7 7Rajesh Kumar 1 4 6 6 6 6 5
5.77 5.68 5.25 5.55 5.80 6.00
RecommendatiCount Response Repurchase ProdQual
10 0
4 1 Extremely Dissatisfied 0 0
9 2 Very Dissatisfied 0 0
4 3 Somewhat Dissatisfied 1 0
9 4 Neutral 4 5
9 5 Somewhat Satisfied 10 10
9 6 Very Satisfied 18 23
10 7 Extremely Satisfied 11 6
5 8
7 9
8 10
5
10
8 Total 44 44
61010
710
910
857 1 Extremely Dissatisfied8 2 Very Dissatisfied
10 3 Somewhat Dissatisfied10 4 Neutral10 5 Somewhat Satisfied
8 6 Very Satisfied9 7 Extremely Satisfied95
10497
1010
586767
7.89
Price ProdRang Packaging Availability Recommendation
0
0 0 0 0 0
0 0 0 0 0
4 1 0 0 0
3 5 6 2 3
19 13 5 8 5
14 19 25 23 3
4 6 8 12 6
6
8
13
44 44 44 45 44
Net Promoter Score
Recommendation
0%
0%
0%
0%
7%
11%
7%
14%
14%
18%
30%
23%
Response Repurchase ProdQual Price ProdRang PackagingExtremely Dissatisfied 0% 0% 0% 0% 0%Very Dissatisfied 0% 0% 0% 0% 0%Somewhat Dissatisfied 2% 0% 9% 2% 0%Neutral 9% 11% 7% 11% 14%Somewhat Satisfied 23% 23% 43% 30% 11%Very Satisfied 41% 52% 32% 43% 57%Extremely Satisfied 25% 14% 9% 14% 18%
R e p u r c h a s e P r o d Q u a l P r i c e P r o d R a n g P a c k a g i n g A v a i l a b i l i t y0% 0% 0% 0% 0% 0%2% 0%
9%2% 0% 0%
9% 11%7%
11% 14%5%
23% 23%
43%
30%
11%18%
41%52%
32%
43%
57%50%
25%14% 9% 14% 18%
27%
Extremely Dissatisfied Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied Extremely Satisfied
Axis Title
Axis
Titl
e
Availability0%0%0%5%
18%50%27%
R e p u r c h a s e P r o d Q u a l P r i c e P r o d R a n g P a c k a g i n g A v a i l a b i l i t y0% 0% 0% 0% 0% 0%2% 0%
9%2% 0% 0%
9% 11%7%
11% 14%5%
23% 23%
43%
30%
11%18%
41%52%
32%
43%
57%50%
25%14% 9% 14% 18%
27%
Extremely Dissatisfied Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied Extremely Satisfied
Axis Title
Axis
Titl
e
R e p u r c h a s e P r o d Q u a l P r i c e P r o d R a n g P a c k a g i n g A v a i l a b i l i t y0% 0% 0% 0% 0% 0%2% 0%
9%2% 0% 0%
9% 11%7%
11% 14%5%
23% 23%
43%
30%
11%18%
41%52%
32%
43%
57%50%
25%14% 9% 14% 18%
27%
Extremely Dissatisfied Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied Extremely Satisfied
Axis Title
Axis
Titl
e