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UserExperienceInsightYasin FAKILIAruba SEEkim 2019IZMIR
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Common Issues – Which Of These Pertain To You?
Experiences are integral and important to what you do
Your network is complex, including equipment from different companies, and mysterious Wi-Fi RF issues
Blind spots into network status, performance, experiencesEnd-users don’t understand or appreciate IT’s role
IT responsiveness, competency, credibility are viewed as poor
Incomplete and not-actionable Help Desk tickets
It is a struggle keeping up and/or impossible getting ahead
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IT ChallengesNetwork Operations
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Assurance è Visibility è Assured Favorable Outcomes
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There Is A Lot To Manage And Optimize
Laptop SmartphoneDesktop
Access Switch
INTERNET
Mobility Controllers
DHCP Servers
Gateway
Smartphone CameraPrinter
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There Are A Lot Of Factors That Impact Wi-Fi Performance
InterferencePropagationAbsorptionAP DensityConnection DensityBand: 2.4 GHz, 5 GHzMobility / RoamingWeather (outdoors)Building ConstructionDynamic Environments...
NMS shows everything is working
But end-Users cannot connect
è Necessityof Edge-to-Cloud Insights
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IT ChallengesHelp Desk
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Proactive Resolutioncumbersome and frustrating help-desk ticket resolution process
Benefits & Improvements Proactive Resolutions ¯ Mean Time To Resolution Fewer Help Desk Tickets ¯ Cost per Ticket Satisfaction for End-Users & IT ¯ Frustration
problem-fill form-assignment-understand
-diagnose--reassign-escalate
resolvenotify andconfirm
resolutionProblem Proactively
Detected, Troubleshooted,
Root Cause IdentifiedResolve
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Understandings Empowers the Fastest Possible Mean Time To
UNDERSTAND what is working or not
RESOLVE &OPTIMIZE
Less Effort & Time
Less Cost
Less Frustration
WhenWhereWhyHow to fix it.Now & Proactively!
What is not working
UNDERSTAND & RESOLVEINNOCENCE PROBLEM
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Assurance Is The SolutionMethodology & Outcome
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outsidethe firewall
inside the firewallUnderstand Edge-to-Apps Interactions Assure Experiences
SSID visibilityAP association
RF environmentCaptive Portal
AuthenticationDNS, DHCP,…
SpeedReliability
ThroughputLatency
JitterPacket Loss
WAN
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Test SuiteThorough Testing To and Through Your Network
Wi-Fi– Scan–Association – Packet capture–Measure KPIs (RSSI, Util, etc.)
Network–Authentication–Gateway–DNS–DHCP– Iperf3– Ping/Hping–HTTPGet / Curl– Telnet–MTR*
Growing Library of Apps (sample)–Box–Chromium (script)–Captive Portal–Google: Gmail, Drive, Docs– Jira–Dropbox (API)– YouTube download– VOIP MOS (Skype, BlueJeans)– Salesforce– Slack–Create-Your-Own
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Assurance Is The SolutionOur Implementation: User Experience Insight
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Manufacturing
Education
Smart DigitalWorkplaces
Retail andLarge Public
Venues
Assure Amazing Experiences In Any Environment
Transportation
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Cloud-Based Analyticsand Dashboard
Simple user interface for administration, real-time monitoring, proactive actionable alerts, troubleshooting
1 per small site (branch)5-10 per AP: campus, venue, …1 per wired network (topology)
Aruba User Experience Insight
Purpose-Built Sensors
Simple to setup and deploy on all wired and wireless networks without any downtime
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Simplicity
Deployment
ü Non-Disruptive install,no core network down time!
ü Low burden install
• Cloud app with single sign-on
• Zero-Touch preconfigured sensors;- no special skills are required- great for remote locations without IT
Use & Administration
ü Intuitive at-a-glance dashboard;minimal to no training needed
ü Set-and-forget tests
ü Installation, administration, maintenance does not impact the core network and its experiences
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Place or mountat end-user locations
Connect to powerAC adapter or PoE
Login to dashboardChoose network(s); up to 4Choose testsView real-time status
Zero-Touch Deployment Is As Easy As 1, 2, 3for offices, branches, campus
1
2
3
Zero time to value
6”
6”
1.6”
Pre-provisioned. Just Works!
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Small Enclosure. Big Value!
TesterTroubleshooterValidatorSupport TicketReducer
End-UserExperienceEnhancer
Powerful Linux-based client
ü Wi-Fi (dual band MIMO)ü Ethernet (GigE)ü Cellular (LTE)
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At-A-Glance Status
Performance is OK
There’s an issue
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INTUITIVE 1-CLICK DRILLDOWN AND VISIBILITYIntuitive Real-Time Status
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Deeper Insights
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Insights Include History
last hourto
last 30 days
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Automatic Troubleshooting – What To Fix!
WiFi
Ethernet
easily identify root cause
Fast remotetroubleshooting
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Hierarchical Sensor Grouping
group
# sensors in this group
# sensors in this group with this
status
Status of the sensors for the past 24
hours
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User Experience InsightSolving Real Problems. Delivering Value.
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This Or, This
Choices (assistance or not)
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Experiences meet needs and expectations
§ Accessibility§ Throughput§ Latency, Jitter, …
End-User benefits
§ Proactively get ahead of problems
§ Assure amazing experiences, productivity, business continuity, …
§ Improve Help Desk Experiences
§ Be credible IT heroes
IT benefits
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Thank You