Download - UPGRADE Kymm Nelsen UC Davis Extension Child Welfare Technology Conference | October 23, 2013
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UPGRADE
Kymm NelsenUC Davis Extension
Child Welfare Technology Conference | October 23, 2013
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Topics
• What’s coming• The “Dip” • Reduce the Dip• Windows 7• Office 2007 (Word)• Closing
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KYMM NELSEN
Corporate Training Consultant
– Software trainer – Learning specialist and coach – Self-taught in the trenches– Certified Master Hypnotherapist &
NLP Trainer
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GM Hy-wire has wheels, seats and windows like a conventional car, but no engine under the hood and no steering wheel or pedals inside
GM Hy-wire
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WIN 7 and OFFICE 2007 ROLLOUT
Today
Nov 03 April 2014
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CHANGE vs. TRANSITION
An internal adjustment to a new way
New way
Transition
Old way
An external event or situation
Change
Something old stops
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THE “DIP”
Program Implementation
Current State
Future State
PER
FO
RM
AN
CE
Adoption
TIME
Transition(Stabalization)
End of Old Way(Change)
GO LIVENOV 3
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DURING THE “DIP”
Current State
PER
FO
RM
AN
CE
Adoption
TIME
Transition
Acceptance
Settled
Satisfaction
Relieved
Excited
New “Normal”
Stress
Anger
Denial
Fear
Anxiety
Resistance
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DURING THE DIP
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REDUCE THE DIP
• Inform• Prepare• Train & Support
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INFORM
Communicate with users–Change is coming–Description of change–Timeline–Recognize some challenges will arise–Emphasize the benefits
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PREPARE
You Know Your Users!– Identify their common tasks– Identify their stress points (typically time-driven)– Anticipate their reactions
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Prepare for Windows 7
• Start menu• Task bar• Directory structure• Control Panel
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WINDOWS 7 - COMMON TASKS
• Start up and Shut down• Launch programs• Toggle between programs• Open and Save files• Use the Control Panel ALL
IMPACTED!
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Start Menu
FROM TO
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Taskbar
FROM TO
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“My Documents” Location
FROM TO
My Computer > Documents and Settings > [username] > My Documents
Desktop shortcut > My Documents
My Computer > C: > Users > [username] > My Documents
Desktop shortcut…GONE! Use the Start button
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Control Panel
FROM TO
Example: Add or Remove Programs Example: Programs and Features
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Prepare for Office 2007
• Outlook, Word and Excel• File extensions changed• Office button replaces File command• Ribbon replaces the menu
and toolbars• Dialog boxes hidden• New interface functionality (Quick
toolbar, galleries and live preview)
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WORD 2007 - COMMON TASKS
• Launch the software• Open and Save files • Format text and paragraphs• Insert tables• Save files for CMS import• Edit Word Options
ALL
IMPACTED!
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Launch Word
FROM TO
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Office Button
FROM TO
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Ribbon and Tabs
FROM
TO
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Dialog Box Launcher
FROM TO
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Insert Table
FROM TO
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Save as DOC
FROM TO
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Word Options
FROM TO
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.DOC by Default
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TRAIN & SUPPORT
• Quick Reference Guides• Hands-on practice and
troubleshooting sessions• Software Classes
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TRAIN & SUPPORT
During the early Dip…• Simplify support to the core, critical tasks• Prepare! Provide job aids• Be the positive change leader
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Q & A
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Successful transition!