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Unlock The 3 Secrets of Unlock The 3 Secrets of Leading and Managing Leading and Managing CHANGE when times CHANGE when times
are tough…are tough…
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CHANGE when times CHANGE when times are tough…are tough…
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CHANGE when times CHANGE when times are are changingchanging……
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CHANGE
• Add no more
• than 4 bullets
• Here so you
• Can give your credentials for talking about change
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CHANGE – why?
?
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No. of app downloads
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CHANGE – why?
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Do you have any choice?
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Do you have any choice?
Change is…
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Do you have any choice?
Change is… INEVITABLE
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Do you have any choice?
Best learn how to…
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Do you have any choice?
Best learn how to…
MANAGE CHANGE SUCCESSFULLY
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Do you have any choice?
Let’s make it personal
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Unlock The 3 Secrets of Unlock The 3 Secrets of Leading and Managing Leading and Managing CHANGE when times CHANGE when times
are tough…are tough…
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popcorn
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EXERCISE:
What 3 or 4 factors most influenced the amount of popcorn consumed?
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popcorn
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Sources…
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RE
SU
LT
S
ACTFEEL
THINK
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RE
SU
LT
S
ACTFEEL
THINK
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1. Direct the rider…
• Follow the bright spots
• Script the critical moves
• Point to the destination
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1. Direct the rider…
• Follow the bright spots
• Script the critical moves
• Point to the destination
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Vietnam 1990…
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1. Direct the rider…
• Follow the bright spots
• Script the critical moves
• Point to the destination
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Script the critical moves…
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1. Direct the rider…
• Follow the bright spots
• Script the critical moves
• Point to the destination
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Point to the destination…
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Point to the destination…
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1. Direct the rider… problems!
• Navel gazer
• An analyser
• A wheel spinner
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2. Motivate the elephant…• Imagine you work in a large multi-site
manufacturing business
• Your firm uses 454 different kinds of gloves across your sites
• many examples of an identical pair being bought for £5 and for £17!
• How do you get across to your directors the need to change your buying processes
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2. Motivate the elephant…
“…behaviour change happens in highly successful situations mostly by speaking to people’s feelings.”
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454 pairs…
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2. Motivate the elephant…
ANALYSE – THINK – CHANGE
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2. Motivate the elephant…
ANALYSE – THINK – CHANGE
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2. Motivate the elephant…
ANALYSE – THINK – CHANGE
SEE – FEEL - CHANGE
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2. Motivate the elephant…
ANALYSE – THINK – CHANGE
SEE – FEEL - CHANGE
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2. Motivate the elephant…
• Find the feeling
• Shrink the change
• Grow your people
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2. Motivate the elephant…
• Find the feeling
• Shrink the change
• Grow your people
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Shrink the change
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Shrink the change
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Shrink the change
• List all debts
• Order them from smallest to largest
• Set up minimum interest payments on all but one
• Do everything possible to pay off the smallest one ASAP
Debt snowball
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2. Motivate the elephant…
• Find the feeling
• Shrink the change
• Grow your people
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3. Shape the path…
• Tweak the environment
• Build habits
• Rally the heard
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3. Shape the path…
• Tweak the environment
• Build habits
• Rally the heard
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BEWARE…
We are creatures of…
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BEWARE…
We are creatures of…
HABIT
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BEWARE…
We are creatures of…
ENVIRONMENT
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Tweak the environment…
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3. Shape the path…
• Tweak the environment
• Build habits
• Rally the heard
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3. Shape the path…
“We are what we repeatedly do. Excellence, then, is not an act but a habit.”
- Aristotle
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Build habits…
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Build habits…
De-humanising?
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Build habits…
• Wash hands
• Clean skin with antiseptic wipe
• 1500 lives saved and £100m saved
De-humanising?
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3. Shape the path…
• Tweak the environment
• Build habits
• Rally the heard
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Rally the herd…
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Change isn’t an event it’s a
PROCESS
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Build habits…
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1. Direct the riderFollow the bright spots
Script the critical moves
Point to the destination
2. Motivate the elephantFind the feeling
Shrink the change
Grow your people
3. Shape the path…Tweak the environment
Build habits
Rally the heard
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1. Direct the rider•Follow the bright spots
•Script the critical moves
•Point to the destination
2. Motivate the elephantFind the feeling
Shrink the change
Grow your people
3. Shape the path…Tweak the environment
Build habits
Rally the heard
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1. Direct the rider•Follow the bright spots
•Script the critical moves
•Point to the destination
2. Motivate the elephant•Find the feeling
•Shrink the change
•Grow your people
3. Shape the path…Tweak the environment
Build habits
Rally the heard
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1. Direct the rider•Follow the bright spots
•Script the critical moves
•Point to the destination
2. Motivate the elephant•Find the feeling
•Shrink the change
•Grow your people
3. Shape the path…•Tweak the environment
•Build habits
•Rally the heard
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1. Direct the rider•Follow the bright spots
•Script the critical moves
•Point to the destination
2. Motivate the elephant•Find the feeling
•Shrink the change
•Grow your people
3. Shape the path…•Tweak the environment
•Build habits
•Rally the heard
EXERCISE
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Switch…
“When change works, it tends to follow a pattern. The people who change have a clear direction, ample motivation, and a supportive environment.”
- Chip & Dan Heath
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Switch…
“...when change works, it’s because the RIDER, the ELEPHANT, and the PATH are all aligned in suport of the switch.”
- Chip & Dan Heath
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Unlock The 3 Secrets of Unlock The 3 Secrets of Leading and Managing Leading and Managing CHANGE when times CHANGE when times
are tough…are tough…