Download - Turn Conflict To Your Advantage
A one-day course that will show you how to turn any conflict you have with others
into a mutually beneficial negotiation
MTL 1daycourseplans
Turn Conflict To Your AdvantageThe Course Programme
Session 1. Introduction
Session 2. Group Exercise
Session 3. Negotiating
Session 4. Options in Conflict
Session 5. Power Negotiations
Session 6. Review and Close
Session 1: Introduction
In this session, we’ll introduce you to the others on the course, to the subject, and to what we hope to
achieve today.
Session 1: IntroductionSession 1
1.1 Introductions
1.2 Your Expectations and Concerns
1.3 Aim of this Course
1.4 Some Targets for Today
1.5 Why Learn These Skills?
1.6 An Overview of the Day
1.7 Other Information
1.1 Introductions
1. Who are you?2. What do you do?3. Why are you on the
course?
1.2 Your Expectations & Concerns
List things you are looking forward to…
List things you are concerned about…
1.3 Aim of this Course
The aim of this course is to show you how to turn any conflict
you have with others into a mutually
beneficial negotiation.
1.4 Some Targets For Today
1. Describe 6 features of negotiations.
2. What are the 6 options in conflict?
3. Name 4 ways to make the most of your power.
4. What are the 3 phases of power negotiations?
1.5 Why Learn These Skills?
"Without conflict, there is nothing to resolve and so no negotiation; without
facing up to conflict, there is no creative tension; and without the need to resolve
conflict, there is no progress." (ManageTrainLearn)
1.6 An Overview of the Day
1. Introduction2. Group Exercise3. Negotiating4. Options in Conflict5. Power Negotiations6. Review and Close
1.7 Other Information
Safety, security and safekeeping issues
Start and finish times Breaks Messages and phones Personal and special needs Personal business Anything else before we start?
Session 2. Group Exercise
In this session, you have the chance to think about some of the main themes
of this course and share them with others.
Session 2: Group ExerciseSession 2
2.1 Group Exercise Guidelines
2.2 Group Formation
2.3 Worksheet: Group Exercise
2.4 Group Exercise Presentations
2.5 Group Exercise Feedback
2.1 Group Exercise Guidelines
1. First, jot down your answers on your own.2. Second, come together as a group and take
turns to share your views.3. Third, have a discussion but aim to find
common ground.4. Fourth, put your ideas on flipchart(s).5. Plan and rehearse your presentation.
2.2 Group Formation
Decide how you are going to divide into
groups.Form your groups and choose a group name.
2.3 Worksheet: Group Exercise
What are negotiations?What options do you
have in resolving conflict?
What are the differences between
power negotiations and everyday negotiations?
2.4 Group Exercise Presentations
Work out how you are going to put your group
ideas into a presentation.
Run through your presentation before giving it to the main
group.
2.5 Group Exercise Feedback
Any further questions on the group exercise?
Well done! Let’s take a short break!19
Session 3. Negotiating
In this session, we’ll look at the nature of negotiations as an informal way of
problem-solving and at negotiations as a formal way of resolving conflict.
Session 3. NegotiatingSession 3
3.1 Exercise: Personal Experiences
3.2 Exercise: Pick a Poster
3.3 Model 1: Defining Negotiations
3.4 Model 2: Negotiation Style
3.5 Exercise: The Negotiating Style
3.6 Model 3: Features of Negotiations
3.7 Exercise: Aims In Negotiations
3.1 Exercise: Personal Experiences
This exercise gives you chance to think
about your own personal
experiences and share them with
others on the course.
3.2 Exercise: Pick a Poster
This exercise gets you to consider
what you think the aim of negotiation
is.
3.3 Model 1: Defining Negotiations
3.4 Model 2: Negotiation Style
3.5 Exercise: The Negotiating Style
This exercise gets you to consider the
use of four management styles
in resolving a workplace people
problem.
3.6 Model 3: Features of Negotiation
3.7 Exercise: Aims In Negotiations
This exercise gives you practice in setting aims in
different negotiation
settings.
Well done! Let’s take a lunch break!
29
Session 4. Options in Conflict
In this session, we’ll look at the options that are present in any
conflict.
Session 4. Options in Conflict
Session 4
4.1 Exercise: Learn To Say No
4.2 Model 4: Opposing Views of Conflict
4.3 Model 5: The Six Options in Conflict
4.4 Model 6: Using Your Power
4.5 Exercise: What Power Do You Have?
4.1 Exercise: Learn To Say No
This exercise gives you experience of
turning down requests in a firm
and assertive manner.
4.2 Model 4: Opposing Views of Conflict
4.3 Model 5: The Six Options in Conflict
4.4 Model 6: Using Your Power
4.5 Exercise: What Power Do You Have?
This exercise gets you to consider the
power you might have in three
negotiating case studies.
Well done! Let’s take a short break!37
Session 5. Power Negotiations
In this session, we’ll look at power negotiations and give you chance to
carry out a set of negotiations.
Session 5. Power NegotiationsSession 5
5.1 Model 7: Power Negotiations
5.2 Exercise: Principled Negotiations
5.1 Model 7: Power Negotiations
5.2 Exercise: Principled Negotiations
This exercise gets you to suggest the
principles which might form the
basis of a settlement in three
case studies of conflict.
Session 6: Review and Close
In this session, we’ll bring our day’s training to a close by reviewing where we’ve been and looking
forward to transferring your learning to the workplace.
Session 6. Review and CloseSession 6: Review and Close
6.1 A Review of the Day
6.2 Key Points
6.3 Our Targets for Today
6.4 Time to Reflect
6.5 Transferring your Learning
6.6 Developing Your Skills
6.7 Well Done!
6.1 A Review of the Day
1. Introduction2. Group Exercise3. Negotiating4. Options in Conflict5. Power Negotiations6. Review and Close
6.2 Key Points
6.3 Our Targets For Today
1. Describe 6 features of negotiations.
2. What are the 6 options in conflict?
3. Name 4 ways to make the most of your power.
4. What are the 3 phases of power negotiations?
6.4 Time To Reflect
Take some time to reflect on today’s
course. Review and reflection is an important step in consolidating learning and should always be part of your learning
plan.
6.5 Transferring Your Learning
Think about the steps you now need to take to
transfer the skills you have learnt today.
Remember, learning is important but action is all
that really matters.
6.6 Developing Your Skills
1. Read more about the subject2. Learn from others, eg colleagues3. Find a role model and copy what they do4. Watch and observe, eg sit in, videos5. Attend other training events6. Practice, reflect, and try out
6.7 Well Done!
Congratulations on completing this course.We wish you well in the future in developing
these skills and putting them into practice.