The right asset. In the right place. At the right time.
Increase Revenue with Enhanced
ServiceScott Model
Senior Product Manager - Services
PRODUCT AND SERVICE NEWS
New Technical Support Portal on Zebra’s Web Site Choosing to Print 203, 300 or 600 DPI: Video and PowerPoint Supplies Price Increase May 2, 2011 New Z-Supreme™ Polyimide Label: Lower Cost, Higher Print Quality
Pricing and Coverage Enhancements to ZebraCare™
April 7, 2011
ZebraCare On-Site & ZebraCare Depot
• Available only in the US• Provides on-site service for ONLY tabletop printers • Service done at customers place of business
• Available in the US, Canada and Mexico• Provides “return-to-factory” service for ALL Zebra printers • Printers returned to Zebra for service
Tabletop Printers
ZebraCare On-Site Service Includes
All parts & labor• Excludes printheads unless Comprehensive coverage added• Genuine Zebra parts installed by Zebra-trained and -certified technicians
All travel Complete cleaning & adjustment Engineering changes Two preventative maintenance check-ups per year
• Customer initiated
ZebraCare On-Site Agreements (Tabletop Only)
Technician on-site the next business day on requests received before 4:30 p.m. EST (M-F)
Technician on-site within 4 hours* on requests received before 1:30 p.m. local time (M-F)
*Available only in select locations Please contact your Zebra account representative for availability
On-SiteAdvantage Plus
On-Site Advantage
On-Site Standard
NOTE: Custom on-site agreements also available Please contact your Zebra account representative to request a custom quote
Technician on-site the 2nd business day on requests received before 4:30 p.m. EST (M-F)
All Barcode Printers
Depot Service Includes
All parts & labor Excludes batteries and accessories
Genuine Zebra parts Complete cleaning & adjustment Preventative maintenance Return shipping via ground Maximum 3-day in-house turn-around time* Engineering changes
*Turn-around times do not include time in transit
ZebraCare Depot Agreements(For Desktop, Kiosk & Mobile Only)
Standard + Comprehensive
Advantage + Comprehensive
Coverage on all parts & labor, 3-day turn-around time* & return shipping via ground
Standard Coverage PLUS next day turn-around time*
Advantage PLUS + Comprehensive
Managed spares pool, same day overnight shipment of exchange pool product, & monthly activity reports
Advantage Overnight
REMOVED
*Turn-around times do not include time in transit
ZebraCare Depot Agreements (Tabletop)
Standard
Advantage PLUS
Advantage
Tabletop Depot will have a separate add-on Comprehensive price
Coverage on all parts & labor, 3-day turn-around time* & return shipping via ground
Standard Coverage PLUS next day turn-around time*
*Turn-around times do not include time in transit.
Advantage Overnight
REMOVED
Managed spares pool, same day overnight shipment of exchange pool product, & monthly activity reports
Zebra Repair Operations
Repair Center• Centrally located in Vernon Hills, IL• Two shifts (1st & 2nd)
Technicians• Over 100 trained & certified repair technicians• 240 hours of hands-on training at employment
Expertise & Quality• Manufacturer printer experience• ISO 9001 certified• On-time Repair = 95%
Comprehensive Coverage Enhancements
Unlimited printhead coverage
Enhanced coverage on repairs for physical damage or abuse
Customer not billed for repairs
COVERED
ZebraCare vs. Flat Rate Repair
https://private.zebra.com/reseller/attachments/pdf/services/ZebraCare_vs_FlatRate.pdf
ZebraCare Agreement < 1 Flat Rate Repair
Unlimited repairs vs. 1 repair
Comprehensive included covering printheads, physical damage and abuse
Printer Selection
1x Flat Rate Repair
w/ 203dpi Printhead
3yr. ZebraCare Depot
Standard with Comprehensive
(printhead & unlimited repairs)
Savings:
3yr. Service Agreement vs.
1x Flat Rate Repair
PrintheadCost
(203dpi)
DESKTOP• G-Series $270 $90 $180 $126
End-User Benefits
• Allows budgeting of annual maintenance costs• Includes all parts & labor• Service performed by Zebra-trained & -certified technicians• Reduced downtime & overall cost of ownership• Protects their investment
VAR Benefits
Augments service & increases service revenue Extends geographic reach Eliminates deals with 3rd party service providers Offers an opportunity to revisit customers Healthy margin Sales count towards PartnersFirst revenue targets
Benefits for YOU - Increase your sales!
Quote service on every proposal Introduce it early Convey the value
• Highlight enhancement to manufacturer's warranty• More economical for customer at time of sale
– Approximately 15% price reduction
• Talk through “unbudgeted expenses”– No hidden charges or POs to process
• Compare price of ZebraCare vs. 1x Flat Rate Repair
???Q&A
Questions?