![Page 1: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/1.jpg)
![Page 2: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/2.jpg)
Accountability
Personal Accountability
• “A personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving desired results—to See It, Own It, Solve It and Do It.” Connors, Smith & Hickman in
The Oz Principle
“the obligation to report, explain or justify something”
![Page 3: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/3.jpg)
Accountability
Above the Line: See It, Own It, Solve It, Do It
Below the Line: The Blame Game
![Page 4: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/4.jpg)
Below the Line
• Making excuses is so much easier than accepting responsibility
• Recognize when you’re below the line
• I am the victim attitude
![Page 5: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/5.jpg)
Common Stages of the Victim Cycle Below the Line
• Ignore/Deny
• It’s Not My Job
• Finger Pointing
• Confusion/Tell Me What to Do
• Cover Your Tail
• Wait and See
![Page 6: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/6.jpg)
Watch Video
![Page 7: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/7.jpg)
Challenges We Face • Short Staffed
• Quality Employee
• Difficult Family Members / Patients
• CMS Reimbursement
• Survey Team
• ZPIC / RAC / MAC Audits
• Low Census
![Page 8: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/8.jpg)
( Above the Line)
ACCOUNTABILITY Success
Failure
Victimization (Below the Line)
![Page 9: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/9.jpg)
![Page 10: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/10.jpg)
4 Steps to Accountability
See It – Acknowledge the Problem
Own It – Take Responsibility for It
Solve It – Determine What I Can Do
Do It – Take Action
See
It
Ow
n It
Solv
e I
t
Do
It
![Page 11: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/11.jpg)
SEE IT ACTIVITY
![Page 12: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/12.jpg)
See It – Acknowledge the Problem
• Get the perspective of others
• Ask for and offer feedback
• Be realistic
• Be honest with yourself; admit mistakes
• Consider all the facts
I see your frustration, what can we do?
Mrs. Smith is complaining again!
![Page 13: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/13.jpg)
Admit you are stuck on victimization. Recognize when you
may fall back below the line.
![Page 14: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/14.jpg)
Own It – Take Responsibility for It
• Be personally invested
• Ask how I contributed
• Answer for personal commitments
• Act on feedback
• Align my work with the results the organization is trying to achieve
![Page 15: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/15.jpg)
Why do we fail to own it??
We find an excuse why it is not our
responsibility ! They didn’t show me how to do it!
![Page 16: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/16.jpg)
Solve It – Determine What I Can Do
• Ask myself, “What else can I do?”
• Redefine boundaries
• Test assumptions
• Recognize that some things are out of my control
![Page 17: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/17.jpg)
Be Professionally nimble.
Constantly think: What else can I Do?
BE PROACTIVE
![Page 18: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/18.jpg)
What stands in the way of the solution?
Obstacles
![Page 19: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/19.jpg)
Obstacles push us back the line below
![Page 20: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/20.jpg)
• Clarify responsibilities
• Report proactively
• Relentlessly follow up
• Do what I say I’ll do
• Measure progress
• Accepting total accountability
_______________________________________
Do It – Take Action
![Page 21: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/21.jpg)
DO IT ACTIVITY
![Page 22: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/22.jpg)
Joint Accountability • Organizational results
come from collective, not individual, activity
• When everyone is accountable for achieving organizational results, and not just doing their job, the right things tend to happen
![Page 23: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/23.jpg)
Joint Accountability
• Training everyone at every level
• Coaching accountability
• Asking Above the Line questions
• Rewarding accountability
• Holding people accountable
![Page 24: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/24.jpg)
So, how do we take this back to our professional and personal situations /
problems?
![Page 25: The Oz Principle - FADONA Lewis Leadership Presentation.p… · Obstacles push us back the line below •Clarify responsibilities •Report proactively •Relentlessly follow up •Do](https://reader030.vdocuments.mx/reader030/viewer/2022040917/5e926ce57bddf5734b30ebce/html5/thumbnails/25.jpg)
First and Foremost:
LEAD ABOVE THE LINE!!
Walk the talk !