The Journey to Easy-to-Use IT Management
Raj Sabhlok
Today’s Presentation
• The ManageEngine History
• The Journey to Easy-to-Use IT Management
• Are We There Yet?
ManageEngine/Zoho Corporation
● Started as a Software vendor
● Strong Background in Sys Mgmt
● Strong exp moving from Software to
Cloud
● Nearly 1500 Employees
● 50,000+ Customers
● Hundreds of OEMs & Partners
The Longest Journey Begins with a Single Step
Dr. Sridhar VembuCEO, ZOHO
Dr. Tony G. ThomasChairman, ZOHO
SNMPIETF RFC 1157
May 1990
Let’s build a company.
Let’s make IT management easy to use and affordable for everyone.
Mid-1990s: SNMP Enables the Network Management Framework
SNMP API
Let’s build a Network Management Framework for our customers!
Network Manager Agents
1998-2002: WebNMS Becomes “The” Network Management Framework
• Most affordable and widely deployed Network Management Framework used by Telco and Carriers
• Top-Rated Private OSS EMS specialist by Heavy Reading • Over 160 vendors and 90 different service providers
Partial Customers
2003-200x: The Next Steps in the JourneyA team of 6 people build affordable network monitoring software -OpManager
A team of 4 people build affordable helpdesk software - ServiceDeskPlus
A few more product ideas
2003
2005
Our Journey
• 1996: SNMP APIs and Network Management platforms for Telecom
• 2000: WebNMS - #1 EMS/NMS Platform for Telecom
• 2001: ManageEngine brand established
• 2009: ZOHO cloud services take off
• 2011: Over 20 products for Enterprise IT Management
ManageEngine Portfolio & Market Positioning
Network
Network Monitoring
NetflowAnalysis
Network Config Mgmt
Servers & Applications
Server Monitoring
Application PerfMonitoring
End User Experience
Desktop
Desktop Management
Asset Management
Remote Control
ServiceDesk
Helpdesk
ITIL Servicedesk
Software License Tracking
Windows Infrastructure
Active Directory
SQL Server
Exchange Server
Event Log & Compliance
Windows Event Logs
Syslog Management
Firewall Log Analyzer
Security
Vulnerability Analysis
Patch Management
Password Management
•Acquired Products
•Complex Integrations
•Expensive Business Model
Big 4
•Lower Price points
•No integration
•Vendor viabilityIndependent
Point Products
•Single Vendor
•Integrated Value
•On-Demand SaaSOptions
•Affordable Price Point
ManageEngine
IT Management Portfolio Vendor Landscape
ManageEngine is the only IT management vendor focused on bringing a complete IT management portfolio to the mid-sized enterprise
ManageEngine Enterprise IT Management software used by over 50,000 customers including 3 out of every 5 Fortune 500 companies
Today: More than 50,000 Customers from 200 Countries Rely on ManageEngine for Enterprise IT Management
90:10 Promise90% of the features of the Big 4
at 10% of the price
Who We Are: The Customer Is #1
• Uniquely customer focused in the IT management space
• Our philosophy– The best software at affordable prices
– Don’t pull punches, just build good products
– Make it easy to try and buy
• Complete access– Eliminate high-pressure sales model
– Make company’s experts available
– 30-day money-back guarantee
A Typical Day in the Forums
Our Recent Customer Survey
Key Findings
• 95% of respondents would buy additional ManageEngine products
• Versus competitive products
– More scalable
– More affordable
– Easier to use
– Faster to deploy
– Cross platform
• Best describes ManageEngine
– Great products
– Integrated IT management solutions
– Excellent value
– Great support
“We went out and proved that they are giving us 90% for 10% just last year. They are not just saying the words, they mean it 100%.”
Best-in-Class Products
“OpManager 8 from ManageEngine stands out from the crowd of SNMP-based network monitoring products, because it provides an extensive set of enterprise level tools, at a price that makes it affordable for smaller businesses.”
The Journey to Easy-to-Use IT Management Are We There Yet?Gartner views the objectives of integrated IT management as:
• Reducing downtime and increasing IT service quality and end-user satisfaction
• Optimizing resources and increasing efficiencies (i.e., more issues resolved at Level 1 support)
• Removing delays and gaps in the fault-to-resolution process and reducing the mean time to repair (MTTR)
• Proactively informing IT administrators of faults before end users report the issues
• Automatically escalating issues in line with SLAs
“With IT360, we moved from multiple IT tools to one integrated, end-to-end monitoring solution. A single console gives us a unified view into all our IT infrastructure. It also gives us business insight needed to make accurate decisions and report back to our customers. The flexibility and ease of implementation of IT360 gets us to market faster while providing a lower total ownership cost.”
- Senthil ManimuthuExecutive Director of IT
Infrastructure, PMSI
However . . .
“Availability and performance management and service desk integration has been available for over two decades; however, few have succeeded in reaping the benefits due to organization, process maturity and technology deficiencies. With the appropriate level of planning, expectation, process maturity and IT management tools integration, the promised benefits can be achieved.”
- Gartner
Expensive Software
Complex integrations
Army of Consultants
Your Bill grows continuously!
The Big 4’s Approach to IT Management
ManageEngine IT 360The Single-Dashboard View of IT
ManageEngine Addresses IT Uncertainties
CEOs’ Top 10 IT Uncertainties1.Compatibility and integration2.Reliability of IT3.Complexity of IT4.Cost of IT5.Speed/time to deliver IT6.Capable IT people7.Pace and direction of change8.Business and IT alignment9.Network/accessibility10.Implementation
Source: Gartner (2010)
Smarter alternative to the Big 4
90:10 Promise
Proven technology
More than 50,000 customers worldwide
We love our journey
The new leader in affordable IT management
Our Journey Is a Game Changer!
First they ignore you, then they laugh at you, then they fight you, then you win.
– Gandhi“