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MMO Presentation
The Impact of Strategic Human
Resources Management on the Performance of Firms in India
Presented by Group 4Aftina / Alfin / Ali / Azhar / Ferry / Iman / Indri
A study of service sector firms
Ajit Kumar Nigam, Sonia Nongmaithem, Sudeep Sharma, Nachiketa Tripathi
Journal of Indian Business Research, 2011
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Background
• Transition from traditional HRM
become SHRM
• Dependence on Human Resource in
service sector industry is more
critical compared to other sectors
• No studies yet about SHRM in India’s
Service Sector Industry
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Objectives
• Investigate relationship between SHRM and performance in service sectors firms in India
• Does the universalistic, contingency & configurational perspective of SHRM hold true in India
• Does the extent of impact of SHRM vary amongst the sub sector within the service sector
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3 Methodology & Theory
• Methodology− Sample by questionnaires
• 25 organizations (n=750)• Location : Bangalore,
Chennai, Delhi, Kolkata, Mumbai
• Service sectors : transportation (309), finance (161), IT (280)
−CFA
• Strategic HRM theories− Universalistic− Contingency− Configurational
Set 1 : Business Strategy
Set 2 : SHRM
System Orientation
(17 Qs)
Organization Capability
(25 Qs)
Performance
Effectiveness
Independent Variables
7 point of scale
- Participative decision making- Internal orientation- Job security- Objective performance appraisal
- Strategic HRM- Technical HRM- Strategic HR capability- Technical HR capability
- Quality- Quantity- Flexibility- Efficiency- Adaptability
Dependent Variables
- Futurity- Analysis- Proactive strategy
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4 SummaryBusiness Strategy
Parameter PDM
INTORT
JOBSEC
OBJPA
STRHR
TECHHR
THRCAP
SHRCAP
Futurity High
Low -
Analysis High
Low -
Proactive High -
Low - SHRMPerformanc
e Effectivenes
s
Contingent
Job Security
on IT Corp
Performance
Effectiveness
Negative Correlation
• Universalistic • Contingency • Configurational
Configurationally
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5 Recommendation
• The SHRM policies need to be
dynamic and contingent on business
strategy to attain maximum impact
on effectiveness and higher
competitiveness
• Need more research on broader
segment of industry