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Telecentre Europe SummitTelecentre Europe Summit
Istanbul, 14 Oct Istanbul, 14 Oct 20092009
e-Inclusion e-Inclusion for for
participation participation and and
innovationinnovationPaul Timmers
Head of UnitEUROPEAN COMMISSION
Directorate General « Information Society and Media »Unit H3 – ICT for Inclusion
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Social and economic challenges
• Sustainability
• Demographics
• Diversity
• Rights and benefits in the digital society
• Competitiveness
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Digital divides decrease but remain and evolve
Internet regular use disparity indicator EU(1= % of regular internet users in the total population).
0,00
0,10
0,20
0,30
0,40
0,50
0,60
0,70
0,80
0,90
1,00
aged 55-64 aged 65-74 women low educated inactive unemployed rural
2005
2006
2007
2008
disadvataged groups index value at 0,66 in 2008
disadvataged groups index value at 0,60 in 2005
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Maturing of the information society?
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The remaining 30%...
• Ever more difficult to include?– Non-users– Ex-users– Proxy users
• Exclusion factors: age, income, education, disability, social isolation, …
• Non-use factors: not interested, too expensive, no computer/internet, ...
European Commission Digital Competitiveness Report, 2009;Oxford Internet Institute, The Internet in Britain, 2009
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How to tackle the remaining and future digital divide?
• By focusing on usage situation – job, living at home, social activity, health, …– Access, skills
• Through intermediairies, case-by-case:– telecentres, third sector, family carers, home
service SMEs, local authorities• Through innovation
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Moving to the next stage: inclusion and innovation
• ICT is enabler for inclusion• ICT can be catalyst for innovation:
– Social innovation– Economic innovation– Technological innovation
• Bridging the gap• Telecentres for innovation:
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From: President Barroso’s Political guidelines for the next Commission
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Challenge for Telecentres