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Technology BasicsFall 2007
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Help Desk
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Method 1 Call the Help Desk at (718) 935-5100. When
you call you will get the following menu: Help Desk Menu
Touch tone phone menu-options You are calling for a password reset press 1 You need assistance with the ARIS application
press 2 You are calling for hardware, software or
applications assistance press 3 You are calling for a problem with a workstation,
printer, internet connection or establishing a mainframe connection press 1
You are calling for a problem with ATS, CAP and RMDS applications including CAP and RMDS security access press 2
You are calling with a problem with Microsoft Outlook, Microsoft Office or with a blackberry device press 3
You have a problem with iTeach/iLearn equipment press 4
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Method 2
You can open a ticket by going to the following URL:
http://magic75.nycenet.edu/SelfSupport/
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OutlookHow to Request New Accounts
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Method 1
Contact the Help Desk Phone: (718) 935-5100 Web:
http://magic75.nycenet.edu/SelfSupport/
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Method 2 Call the Applications Support
Liaisons Hotline at (212) 356-3830. You will need to provide the following information: First name Last name School DBN School phone number File number Employee ID number (reference
number on pay stub)
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OutlookHow to Request a Password Reset
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Method 1
Contact the Help Desk Phone: (718) 935-5100 Web:
http://magic75.nycenet.edu/SelfSupport/
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Method 2
Call the Application Support Liaisons Hotline at (212) 356-3830 for assistance. You will need to provide the following information: First name Last name Outlook alias File number Employee ID number (reference
number on pay stub)
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Disposal Of Obsolete Computer Equipment
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Division of Financial Operations The DOE’s Standard Operating
Procedures Manual (SOPM) details procedures for disposal of equipment located in schools and administrative offices.
Refer to: http://dfoapps.nycenet.edu/SOP/Default.aspx?c=1114
Left-click on 3.10 How to Dispose of Obsolete Computer Equipment Located in Schools and Administrative Offices.
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Useful URLs
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DOE Intranet
http://www.nycboe.net/
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To Update School Information on the DOE web site
http://www.nycboe.net/applications/lcgms/RequestForm.aspx
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To Block/Unblock Web Sites http://www.nycboe.net/offices/
diit/sws/
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To access the Online e-FAMIS Catalog https://dfoforms.nycenet.edu/
ecatalog/
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To access the Dell Managed Services Portal http://
www.managedservices.nycenet.edu/
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To access the Internet Acceptable Use Policy http://schools.nyc.gov/Administration/Offices/FinanceandAdministration/DIIT/Departments/WebServices/iaup/default.htm
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To access information regarding E-mail for Teachers http://schools.nyc.gov/Administration/Offices/FinanceandAdministration/DIIT/Departments/Email/TeacherOutlook/default.htm
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Teacher E-mail Informationhttp://schools.nyc.gov/Administration/Offices/FinanceandAdministration/DIIT/Departments/Email/TeacherOutlook/teacheremail.htm
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E-mail Acceptable Use Policyhttp://schools.nyc.gov/Administration/Offices/FinanceandAdministration/DIIT/Departments/Email/DocumentationFAQs/EmailAUP.htm
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FAMIS Exception Process
http://schools.nyc.gov/offices/DCP/MostPopularClicks/exceptions.html
Users must include in the notepad an explanation of the functionality which the requested hardware can provide but which the contracted hardware cannot.
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Contact InformationFayvian Lee
Borough IT Manager, Manhattan
Office: (212) 356-3861E-mail: