Download - Target Audience Commuters
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TARGET AUDIENCE: COMMUTERS
Matt AaronsonMo GruleyKara JosephTerra Neukam
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OUR AUDIENCE: BROADLY DEFINED
Regular metropolitan-area commuters and heavy travelers.
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COMMUTERS: WHO ARE THEY?
In the United States: 128.3 million commuters (U.S. Census, 2000)
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COMMUTERS: WHO ARE THEY?Focus: Metropolitan areas
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COMMUTERS: WHO ARE THEY ?Unifying Characteristics
Behavior --> commuting regularly (usually daily)Destination-orientedDependence on external conditions
RoadsTrafficTrains, buses, trolleys, etc.WeatherCar operation
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COMMUTERS: WHO ARE THEY? Demographics - Age (Source: Bureau of Labor Statistics)
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COMMUTERS: WHO ARE THEY? Demographics (Source: Bureau of Labor Statistics)
Race: 73.2% White, 12.7% Hispanic, 9.7% Black, 4.4% Asian
Gender: 53.1% male, 46.9% female
Marital Status: 55.5% married, 44.5% unmarried
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COMMUTERS: WHO ARE THEY? Fast Facts
$1.192 TRILLION – Consumer expenditures on transport in the U.S. in 2010 (Source: Euromonitor International)
10.44% of disposable income3.7 billion - Hours spent in traffic per year (U.S.) (Source: USA Today)
14%: Increase in public transportation use int he U.S. from 2005-2009 (Source: Washington Post)
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COMMUTERS: WHO ARE THEY?Commuting and Stress
“The daily activity most injurious to happiness is commuting.”- David Brooks, New York Times Columnist
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COMMUTERS: WHO ARE THEY?Commuting and Stress
“...commuting is the daily activity that generates the lowest level of positive affect, as well as a relatively high level of negative affect...”
-Scandinavian Journal of Economics
“Commuting is more stressful when people are not in control of certain factors that can crop up during the drive to work, e.g. due to traffic congestion or when they are under considerable time pressure.”
- Koslowsky, et al.
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COMMUTERS: WHO ARE THEY?Consequences of Commute-related Stress
Raised blood pressureMusculoskeletal disordersLowered frustration toleranceIncreased anxiety and hostilityBad moods following commutes (morning and evening)Increased latenessAbsenteeismDamaged cognitive performance
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COMMUTERS: WHAT DO THEY DO?Where They are Going
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COMMUTERS: WHAT DO THEY DO?Where They are Going
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COMMUTERS: WHAT DO THEY DO?Modes of Transportation - U.S. CitizensU.S. Census (2000)
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Our survey results show:
bus: 1subway/train: 3plane: 1car: 13bike: 1walk: 4
COMMUTERS: WHAT DO THEY DO?Modes of Transportation - Our Survey
*29% of our participants use more than one mode of transportation when
commuting to their destination (VIDEO)
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U.S. Commuting by Distance (Source: Mintel)
Annual passenger miles for public transit:53.4 billion (53,353,000,000) Annual passenger miles for cars:2.9 TRILLION (2,921,932,000,000)
COMMUTERS: WHAT DO THEY DO?Distance & Time
Average Commute TimesNational U.S. Averages
0-30 minutes: 65.5%31-59 minutes: 26.5% 60+ minutes: 8%
Averages from our survey0-30 minutes: 77.8%31-59 minutes: 11.1%60+ minutes: 11.1%
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Where do they get their news?How do they hear about traffic, weather and other events that affect their commute?
COMMUTERS: WHAT DO THEY DO?What are your commute-related media habits?
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Our survey says: radio cellphonesinternet
Older use radio more, younger use cellphones, both use internet
12 out of 17 of survey respondents say they listen to the radio10/17 say they use the internet6/17 use cellphones, but all 6 are in the 18-26 age group
6/8 respondents in their twenties use cellphones54% of all commuters using public transportation use cellphones
77% of commuters 18-2435% of commuters 45+
COMMUTERS: WHAT DO THEY DO?How they inform themselves of commuting related issues:
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COMMUTERS: WHAT ARE THEIR NEEDS & WANTS?VIDEO: What do commuters desire?
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COMMUTERS: WHAT ARE THEIR NEEDS & WANTS?Problems Facing Commuters
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LESS STRESS AND FRUSTRATION
COMMUTERS: WHAT ARE THEIR NEEDS & WANTS?
Audio:2007 NPR story: Tell Me More on long commutes
"There's no geting around the fact that you're separated from your family by 100 miles."
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Easy accessBrief/concisePrintVisualsCustomizationPersonalizationNo delayBlog formatLess repetitionIntegrated solutions
COMMUTERS: WHAT ARE THEIR NEEDS & WANTS?What would you change about how you receive news?Our Survey Results
"...maybe if they connected the Magic Bus with the AATA..."
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If you could receive your news in any way possible, what would your preference be?Our Survey
COMMUTERS: WHAT ARE THEIR NEEDS & WANTS?
"If I could get it customized to exactly what I want, and then have that sent to my phone in 60-120 character texts, just to give me a gist of what's going on, then I could pick what I want to read later at my convenience."
Happy with what they have now
radio, newspaper, television, online
Concise listsCustomized headlines
Do you care about legislation regarding commuting/traffic/construction/etc.?Our Survey
Yes: 12 Sort of: 4No: 1Unsure: 1
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COMMUTERS: WHAT ARE THEIR NEEDS & WANTS?
College Students
Class thoughts...