Support for Supervisorsof Apprentices and Trainees in New South Wales
Welcome
Why
Increase the skill and knowledge of workplace supervisors
Obtain higher completion rates for trainees and apprentices
Maximise positive learning experiences Ensure safe work practices for trainees
and apprentices Foster development of productive
relationships in the workplace between supervisor and trainee and apprentice
Outcomes
Know the role and responsibilities of the workplace supervisor and employer
Use an appropriate coaching model Identify the benefit of mentoring Discuss support mechanisms for an
apprentice/trainee Discuss on and off the job
apprenticeship and traineeship regulations and training in NSW
What is an apprenticeship/traineeship?
Jobs that combine work and structured training and assessment
A binding training contract Programs available for all people, all
ages, all educational standards, all abilities
Legislation
Apprenticeship and Traineeship Act 2001
Also Industrial Relations Act 1996 Workplace Relations Act 1996 Occupational Health and Safety Act 2000 Child protection (Prohibited Employment)
Act 1998 Disability Discrimination Act 1992
What problems can occur?
For example- apprentice/job mismatch
The A&T Act allows for a probationary period, transfer of training contract, suspension, mutual cancellation.
For example- apprentice does not achieve all competencies
The A&T Act allows an extension of the training term
What does abiding by the legislation mean? Register the
apprenticeship/traineeship within 28 days
Meet obligations under the Training Contract – both employer and learner
Welfare and safety of apprentice/trainee
Provide appropriate support and supervision for learner to achieve competencies
Seek support when needed
OH&S-young workers
The key role of a supervisor of an apprentice or trainee is to ensure learning occurs in a safe, supportive environment that allows achievement of the Training Plan
The supervisor of an apprentice or trainee should directly supervise the apprentice/trainee while they are doing the work
Some statistics
Top five critical injuries to young workers between 15 and under 25 (in order) Broken bones Severe loss of blood Head injuries Amputation Severe burns or
scalds
Your role as a supervisor
Explain your role Act as mentor and coach Give clear instructions Guide and support Monitor progress of trainee/apprentice Provide feedback Keep records Liaise with relevant parties
Being a Supervisor
Supervisors need the knowledge and skills required to
be effective as a supervisor support and guidance from the
workplace to effectively carry out the role of supervision
to be able to demonstrate the competencies relevant to the vocation the apprentice/trainee is undertaking
Induction
An overview of the business The role of their supervisor Their role as the trainee/apprentice in the
organisation Expectations of all parties Administrative procedures Safety – theirs and others The training plan for their apprenticeship /
traineeship Schedule regular meetings to discuss
progress and training Who to go to if there is a problem
Supervisors knowledge and skills
Competency in the job or access to a specialist who can assist
Understanding of why tasks are performed in a particular way
Understanding of the workplace procedures and operations
Ability to monitor performance Clear communication skills Willingness to share knowledge Time management skills Patience to deal with day to day
problems
What benefit is there for you? Satisfaction of passing on your skills
and knowledge Enjoyment of seeing an
apprentice/trainee develop their skills Developing skills as a mentor and coach Improvement of skills in communication
as you explain work to apprentices/ trainees and answer their questions
As apprentice/trainee gain skills you become free to complete other work
Who else is involved?
Registered Training Organisation NSW Department of Education and
Training Australian Apprenticeships Centre Trainees/apprentices Group Training Organisation
What does an apprentice/ trainee need to learn?
Knowledge and skills to do the job Knowledge and skills to achieve a
nationally recognised qualification Be competent to an industry
standard
What does it mean for a trainee/apprentice to be competent?
The job and competencefor example tools and equipment
Knowledge of procedures for use
Knowledge of safety requirements
Able to follow procedure for clean
up Use tools and equipment
Able to select correct tools and equipment
Able to prepare toolsAble to use tools correctly
What is assessment?
Collecting evidence of the apprentice’s or trainee’s ability to meet the competency standards
Do you have a role in assessment?
Yes - but not to make the assessment decision
You may be asked for evidence of the learner’s skills in the workplace
And your opinion about their ability to do the job
So keep records of progress
Coaching
Used when one person helps another to learn, develop their skills and improve their performance
Coaching includes: motivating others teaching them about the work developing their skills providing them with feedback and recognising their achievements
SIX STEPS TO EFFECTIVE COACHING
Mentoring
Providing a support person Facilitates learning in the workplace Allows sharing of expertise Requires relationship building
Harassment and bullying
Not allowed
What are they?
Harassment is unwelcome conduct that humiliates, offends or intimidates people includes words as well as acts, pictures and images, manifest attitudes and a hostile or threatening atmosphere.
What are they?
Bullying is a form of workplace harassment which includes unfair and excessive criticism, publicly insulting victims, ignoring their point of view, constantly changing or setting unrealistic work targets, undervaluing their efforts at work and culturally insensitivity
Prevention
Where to from here?
Support for you as the supervisor Support for the trainee/apprentice Possible sources of funding
Your further development
TAADEL301B - Provide instruction through demonstration of work skills
TAAASS301B - Contribute to assessment PSPGOV416A - Monitor performance and
provide feedback PSPGOV415A - Provide workplace
coaching PSPGOV414A - Provide workplace
mentoring
Summary
We have looked at:
Support for you
Harassment and bullying
What is an apprenticeship or
traineeship?
Legislative requirements
The six step coaching model
Competence and assessment
Key terms
Your role as a supervisor
Knowledge and skills required by
you
Review
Key messages for you
Attachments