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Supervisor Success Series “3S”
Session 3: Your Responsibilities as a Supervisor
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• Onboarding• Overview• Best practices
• Training• Required courses• Developing a plan• Resources
• Follow-up / check-in• Retention tips
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Worcester Polytechnic Institute
Supervisor Toolbox
• New hire checklist• Training brochure
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Worcester Polytechnic Institute
What Employees Really Want
• Safe work environment
• Supportive boss and co-workers
• Opportunities for growth and development
• Meaningful and challenging work
• Having enough time to do quality work
• Recognition
• Freedom to use judgement and initiative
• Being part of a team
• Fairness and consistency
• Clear goals and well-defined tasks
• Influence and decision-making opportunities
• Sharing ideas and solving problems with co-workers
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Worcester Polytechnic Institute
Onboarding
• Begins prior to the first day• Should last longer than the first week• Incorporate check points – 30, 60, 90 days• Introductory period review• Keep the conversation going!
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Worcester Polytechnic Institute
Onboarding
• Three A’s:─ Accommodate – Provide a welcoming atmosphere and
provide the tools they need to start off on the right foot─ Assimilate – Introduce them ─ Accelerate – Don’t overload, but give them what they
need at a manageable and steady pace
• Feedback is critical, especially in the first few months
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Worcester Polytechnic Institute
Provide Leadership and Direction
• Set clear goals• Define responsibility and set limits• Explain policies• Be fair and consistent• Deal with all complaints promptly
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Worcester Polytechnic Institute
Provide Leadership and Direction
• Be accessible- Open door policy• Show employees that you value them• Provide guidance and instruction• Help people learn from their mistakes• Stick up for your people- support them
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Worcester Polytechnic Institute
Offer Constructive Feedback
• Reinforce positive behavior • Correct inadequate performance• Make good use of performance reviews• Set a good example
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Worcester Polytechnic Institute
Promote Open Communication
• Share information• Listen to employee’s concerns- be available• Welcome ideas and suggestions• Encourage interaction among employees• Manage conflict
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Worcester Polytechnic Institute
Recognition
• Reward exceptional performance and outstanding achievement
• Don’t forget to recognize regular work too• Provide incentives• Celebrate group success
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Worcester Polytechnic Institute
Training
• All employees should have equal access to training and professional development opportunities
• Departmental training vs individual training
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Worcester Polytechnic Institute
Training
• Required─ Compliance training through Cintas Title IX (Preventing Sexual Misconduct) Family Educational Rights and Privacy Act (FERPA) Personally Identifiable Information (PII) Preventing Discrimination and Harassment
─ All members of the community – students, faculty and staff
• Specific training on WPI systems, like 25Live, Argos, SchoolDude, etc.
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Worcester Polytechnic Institute
Professional Development
• Develop a plan!─ Supervisor Success Series – “3S”─ Professional Conduct & Customer Service─ Microsoft Online Learning─ Wellness Seminars─ Employee Mentoring─ Women’s Leadership Program
• Increased responsibility• Special assignments
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Worcester Polytechnic Institute
Resources
• Higher Education Consortium of Central MA (HECCMA)
• Employers Association of the NorthEast (EANE)• Human Resources can help identify training to
attend off-site or bring on campus
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Worcester Polytechnic Institute
Follow-up
• Provide opportunities to apply new skills and knowledge
• Ensure continued training • Assess whether the training was effective / useful
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Worcester Polytechnic Institute
Retention
• National voluntary turnover rate is around 20%• Monthly turnover rate is over 3%• Many plan to move on within a few years• Perception is key:─ Orientation - To feel welcomed, know job is important─ Training - To perform well on the job─ Individual coaching - career development and
advancement─ Teamwork
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Worcester Polytechnic Institute
Challenge Employees
• Look for ways to increase job satisfaction─ Assign meaningful work─ Encourage initiative─ Delegate decision making responsibility─ Cross-Train─ Build self-confidence
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Worcester Polytechnic Institute
Remain Flexible
• Help employees balance their work and personal lives
• Capitalize on diversity• Accept change
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Worcester Polytechnic Institute
Questions?
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