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Strategies for Success10 Steps to Better
Student Support Services For Online Students
Presented by Corey Davis
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Determine accreditation requirements.Step One
Determine your accrediting agency's rules and regulations for online programs.
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SACS Guidelines in the Application of the Principles of Accreditation To Distance and Correspondence Education.
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Conduct a text-based audit of services.Step Two
Conduct a text-based audit of services by "proofing" published materials about your services from the point of view of a completely online student.
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Conduct a real-time audit of services.Step Three
Use secret student shoppers to "spoof" the published process by trying to access various services.
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SACS Distance Education Guidelines Compliance Checklist for Odessa College
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Use a recognized tool or survey instrument to validate your self-assessment and understand your place and edge in the market.
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Modify policies based on audits.Step Four
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Determine mission-driven services.Step Five
Based on your program's mission, determine the types of services you have to provide.
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Determine market-driven services.Step Six
Coupled with your mission-driven services, determine the level of services that will appeal to your "customers" and give you a competitive edge in the market.
Mobile...Friendly...Affordable
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Assess your students all the time.Step Seven
Use a robust tool to assess your students' skills going "into, through and beyond" each course of your online program.
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SmarterMeasure Assessment Scales and Sub-scales
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SmarterMeasure Test & Export Results
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Use survey data to inform the development and expansion and marketing of student support services.
Survey your audience.Step Eight
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Match technology to services.Step Nine
Adopt comprehensive base technologies to your mission/market-driven services.
Mobile...Friendly...Affordable
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Match technology to services.Step Nine
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Match technology to services.Step Nine
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WebEx ππ ππ ππ π
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Step Nine
We use Blackboard as a secure portal.
Match technology to services.
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Step Nine
We use ConnectYard for all course communication and technical support.
Match technology to services.
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Step Nine
We use Flat World Knowledge as a primary textbook provider.
Match technology to services.
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Step Nine
We use ReadSpeaker to support students receiving disability services and on the go students.
Match technology to services.
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Step Nine
We use SoftChalk to create mobile courses, address accessibility issues, and create affordable "textbooks."
Match technology to services.
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Step Nine
We use Innovative Educators (especially StudentLingo) to inform our Student Success Course.
Match technology to services.
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Step Nine
We use LiveInk to support our students receiving disability services.
Match technology to services.
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Step Nine
We use Meebo for customer service and technical support.
Match technology to services.
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Step Nine
We use Starfish as our early alert warning system to catch students who are at risk for failing or dropping out.
Match technology to services.
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Step Nine
We use WebEx for live office hours, tutoring sessions and broadcasting live face-to-face classes.
Match technology to services.
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Step Ten
Collaborate with corporate partners to fulfill support service needs.
Form corporate partnerships.
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Corey Davisβ’Director of Online Learning, Our Lady of the Lake University
β’Previously Executive Director of OC Global
β’BA, Drama - Stanford University
β’MSEd, Online Teaching & Learning - CSU, East Bay
β’Ed.D doctoral student - University of Texas at San Antonio
β’http://www.coreydavishighered.com
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This presentation was sponsored by