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Strategies for Diverse Suppliers Engaging in Virtual Environments
ThisPhotobyUnknownAuthorislicensedunderCCBY-SA
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3-Part Strategy for Engagement
HumanizingyourInteractions&Prospecting
MaintainvirtualBusinessEtiquette
Ready,Set,Prepare
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Part I Humanizing Your Interactions & Prospecting
Stayengagedbyanymeansnecessary!
4
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Humanizing our Interactions
Overcomingtheimpactofphysicaldistancing
• MaintainFacetoFaceInteraction
• Negotiation• Criticalupdates
• ContinuetoDeveloprelationships
• Doyourhomework• Replacenetworking
• Realizethatoutofsitecouldmeanoutofmind
• Stayintouch• Anticipateneeds,reachout
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Turntohelpfromtechnologysuchas…
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Your camera is your gateway!
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Close up Options of Virtual Platforms
• Zoom(TopFreeFeatures)• Zoomisideaforanyonewhoworksremotelyorhasremoteteammembers;yourownmeetingroom
• Hostupto100participants• 1to1and/orgroupmeetings• Unlimitedmeetings• Privateandgroupchat• Hostcontrols
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Close up Options of Virtual Platforms Cont.
• MicrosoftTeams(free)
• IncludesMicrosoftTeams.Included.
• Maximumnumberofusers.Unlimited.
• UnlimitedchatmessagesandsearchinTeams.Included.
• GuestaccesstoTeams
• Fileattachmentsinchat
• Filesharingwithinteamsandchannels
• CollaborationonOfficedocumentsinTeams
• 250+integratedappsandservicesforTeams.
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Humanizing our Prospecting
Whatneedcanyoumeet?Whatproblemcanyousolve?Knowingthebestmediumofcommunication
• Email• Phone• ChatorText• Virtuallive• Inperson• Printeddocument
I’mgladyouasked!
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Digital Body Language
UseVerbalandnon-verbalcues• Pushbackfromcamera• Helpsbuildtrust• Showhandgestures• Ifyou’re“thinking,”displaythinkinggestures
DisplayActivelisteningtraits• Noddingyourhead• Tiltingtoside• Smile• Chatinchatboxbutdon’tinterrupt• Umhm• ‘Yeah,’or‘Ihearya’
• Use‘attentivebodylanguage’
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Part II Virtual Business Etiquette
Remember,theycanseeyou,don’tcheckyourteethinthecamera!
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Virtual Meetings vs. Virtual Face to Face
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Virtual Business Etiquette
Howtomaintainourprofessionalisminavirtualenvironment
• Appearance&Physicalpresence• Businessorbusinesscasualattire
• Nojeansuptop• Nobusyjewelry• Not-shirtswithfancywording
• Waistupproperattire
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Virtual Business Etiquette Cont.
• Backgroundnoise…• Dogsbarking• Childrenplaying• Foregroundvs.background• Internetconnection• Lighting• Houseorcellphoneringing
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Types of Noise
Internetconnection–buffering,poorconnection,droppedcall
Linguisticbarriers–languageaccents,useofidoms,slangetc.
Environmental–what’saroundyou
Physical–standingdeskcausesexcessivemoving
Paralinguistic–tone,pitch,rhythmelement&nuanceofyourspeech
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Virtual Business Etiquette Cont.
• Payattention—Beactivelypresentduringthemeeting
• Muteyourmicifnottalking• Don’ttakecallswhileinmeeting• Don’thandleyourcellphone• Lookingforwardatalltimes
Example:JoyReid
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Be Prepared for anything • Conferencecalls• Videocalls• Groupbusinessmeetings
• Multipleattendeesononecall
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Part III Ready, Set, Prepare
Thebestwaytocommunicateyouarenimble,agileandflexibleistocomepreparedforanything!
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Ready, Set, Prepare Cont.
• Knowyourcustomer• Whatdotheypurchase• Whoaretheircurrentsuppliers• Whatchallengesarefacingthemnow;andinthefuture
• Whatuniqueneedsdotheyhave• HowcanIaddvalue• Whatismycompetitiveadvantage• Howyoucanimpacttheirbottom-line
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Use virtual meetings to check in…
Whatshouldwestartdoing?
Whatshouldwestopdoing?
Whatshouldwecontinuedoing?
Whatisupcomingthatweshouldpreparefor?
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Virtual Happy Hour
• Have a ‘Virtual Happy Hour—it’s 5 o’clock somewhere’
• enjoy a coffee and chat • Have a glass of wine together • Shoot the breeze • Let your kids pop in the view of
camera • Catch up on industry
developments • Get to know one another • Start a bucket list
Ideas for virtual engaging by any means necessary
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Become a Virtual Conference ‘Baller’
Top6Rulesforvirtualpresence:
• Beawareofyourvideosettings• Makesureyourroomhasgreatlighting(Iusesidelighting)
• Yourwallartanddecorationsshouldbeappropriateforwork
• Muteyourmicrophone• Besuretointroduceyourselfifthere’snocameraingroupmeetings
• Becomeonewiththecamera—lookintotheeyelikeit’syourbestfriend
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Mute your Microphone
Wheneveryounotspeaking
Evenifyou’realone
Backgroundnoiseis
disruptive
Allowsyouprivacy
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Be aware of your video settings
Don’tforgetyourvideoison
Videoanglescanbedistracting
Besurethatcamerais…
Nottoolow
Nottoohigh
Thatyouarecenteredproperly
Rememberattendeescanseeeverything
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Make sure your room is well lit
Overheadlightsaregreat
Lightingfromasidelamp
Naturallightingfromwindow
Brightenupyourself
Dressingappropriateattire
Ifwearingacollaredshirt—chooselight
pastelcolors
Becarefulwith‘waistuponlyprofessionalattire’cameracould
fall
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Pay attention to what is behind you
Yourwallartanddecorationsshouldbeappropriateforwork
Doesyourcamerashowtoomanyitemsonyour
desk?
Limittheamountofclutterorcoffeemugsin
view
Meetingatkitchentable?Movedishesandothernon-essentialsfromview
Hint:Setupshopinaroomthatyouwouldn’tmindothersseeing
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One-on-one & Group Video checklist
Inagroupcallwithoutvideo?
Introduceyourselfbeforetalking
Whileinagroup,turnoff
microphoneuntilspeaking
Lookintothecamera—makeeye
contact
Smile,andbeattentive—othersarestillseeingyou
Don’ttalkoverothers
Thechatboxisyourfriend,
considertypingcomments
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Here are other ways technology can help
Freetoolsavailablenow
Improveyourvirtualpresence
Freeincentivesfrombusinessmemberships
On-lineResources
Stayintouchwithexistingconnections:*ConstantContact*MailChimp
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Questions and Answers
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Contact Us
The Supplier Diversity office is located within the Procurement Department in Suite 330 Harbourt Hall, 615 Loop Road, Kent Ohio 44242. General Office, Email: [email protected] Phone: 330-672-2276 Fax: 330-672-7904 Veronica Cook-Euell, M.A., MBA, M.Ed. Supplier Diversity Program Manager 330-672-9195 [email protected]
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Links to more information
• https://www.owllabs.com/blog/video-conferencing-tools10BestVideoConferencingToolstochoosefrom.
• Freevirtualmeetingplatforms• MicrosoftTeams-https://products.office.com/en-us/microsoft-teams/group-chat-software?
• ZOOM-https://zoom.us/• Slack-https://slack.com/• UberConference-https://www.uberconference.com/• GoToMeeting-https://www.gotomeeting.com/